Cloud Phone 365Cloud-based phone system with enterprise-grade calling features for small business customers.

Phones are a Critical Decision

“Telephony continues to be a critical form of communication, coming in second to email, but still consuming 60 minutes of the typical user’s workday.”

– Osterman Research

"90% of US consumers prefer to resolve their service issues by telephone, compared to face-to-face interactions (75%) and Web/email (67%)"

- American Express 2011 Global Customer Service Barometer

Choosing a phone system is one of the most important decisions your

business will make.

Agenda

1. The true purpose of your phone system

2. Introducing Cloud Phone 365: enterprise-grade features

3. Why choose Cloud Phone 365?

4. Pricing and packaging

A Prospect is Calling. What Happens Next?

Nobody answers

Stuck on hold

Routed to wrong person

Sent to voicemail

Sale is made

Your phone system shouldn’t just connect your calls.

Its true purpose: to improve the odds that those calls become sales.

Introducing Cloud Phone 365: Enterprise-grade features

Phones That Power Your Growth Cloud Phone 365 delivers an

enterprise-grade phone system to small and medium-sized businesses via the cloud.

It lowers your costs, helps employees communicate better, and ensures a worry-free phone experience that keeps you focused on business.

Rich Calling Features - Highlights

Fortune 500-style features let you perform like a big business

• Automated attendant (multi-level) answers and routes calls

• Hunt groups ring multiple people at once

• Click-to-Call connects your phones with Outlook and Lync

• Find Me/Follow Me forwards calls to your mobile and other numbers

• Call recording lets you record and replay calls on demand

• Conference calling gets multiple people on the same line

• And many more…

Rich Calling Features – Full ListEach user receives: 1 direct dial phone number and 1 extension

1 conference dial-in number (unique passcode)

Find Me/Follow Me

Voicemail and voicemail-to-email

Caller ID, call waiting, 3-way calling, call transfer, call recording

Each account gets: 1 automated attendant (multi-level)

10 hunt groups

On-hold music

Online administration

Mobility & Conferencing Features

Mobility lets you do your job from any location • Automatically forward calls to mobile phones

• Receive voicemails in email

• Make and receive calls on any device using your Hosted PBX number

• Stop using expensive personal minutes for company calls

Conference calling simplifies collaboration and reduces travel needs• Connect up to 20 people on the same line

• Each user gets 1 conference dial-in number (unique passcode)

• Each user gets 500 free minutes for use during the first month

• No line reservations required

Mobility & Conferencing Features

Administration made simpleCloud Phone 365 admin portal offers broad ease-of-use as well as granular control over system administration.

• Easily move, add and change users

• Manage all settings, including greetings and hunt groups

• Add and remove features for individuals or groups

• Provision new phone numbers and services

• Manage multiple offices and remote users

• Enable users to administer their own phones

Why chooseCloud Phone 365?

Cost Savings

Preserve your capital and cut your expenses• Monthly flat per-user rates start at just $14.99

• No hardware to buy beyond the phones themselves

• No charges for software licenses, system maintenance, features, upgrades, support or migration

• Cut mobile costs by making business calls without using personal minutes

• Offload the costs of security and business continuity

Reliability

Assuring performance, availability and data protection• Leveraging top-tier datacenters

• Datacenters are SSAE16 Type II compliant

• High-availability hardware and network components

• Redundant tier-1 providers, including Level 3, UUnet and Global Crossing

• Business continuity is simplified because your phones can be used anywhere there’s Internet access

Efficiency

Seamless integration of voice, presence, chat, data, applications, and other technologies that help drastically improve your communication processes and business productivity.

Work more efficiently…

Obsessive support

Knowledgeable customer care team is readily available to help• Replace broken phones next day

• Configure and monitor phones remotely

• Contact support by chat, email, web, and phone.

Onboarding and Migration

A simple move into the cloud• You’re ready for business the moment you plug in

your phones

• We port over your current numbers, including toll-free numbers

• We set up and train your users

• We work at your direction

• You dictate the pace

The Best Choice for your Phone System

Cloud Phone 365 vs. On-Premise VoIP Systems

• Easier to manage via online control panel

• Easier to scale—no need for technicians

• No capital expenditure beyond the cost of the phones

• No maintenance, licensing, upgrade or telco costs

• Higher reliability with enterprise-grade datacenters, providers, hardware and software

Cloud Phone 365 vs. other hosted systems

• Faster setup

• Obsessive Support

• Simple administration with our User Portal

Packaging and Pricing

Pricing & Plans

“We went through a tremendous number of local Telephone Providers before finding Cloud Phone 365. Now that they are here, our search is OVER! It has been smooth sailing ever since they came on board.”

– Dr. Matthew DiAndreth DMD | Precision Endodontics

Recommended Phones

Powerful and customizableBest for those who need to adapt their phone to their processes.

6-LineYealink$110.00 eachor $9/month

12-LinePolycom $225.00 each or $19/month

These Yealink and Polycom phones span the spectrum of your employee needs. No installation required — just connect them to the Internet and start calling.

Basic and affordableIdeal for the average employee’s calling needs.

2-LineYealink$60.00 each or $5/month

6-LinePolycom $170.00 each or $14/month

AdvancedPerfect for receptionists, executivesand other power users.

6-LineYealink$350.00 each or $25/month

16-LinePolycom $450.00 each or $35/month

Polycom Soundstation IP6000Provides quality and clarity for most small-scale meetings$795.00 each or $65/month

Conference phone

Yealink Video PhoneUnified with audio, video, applications, the VP530 is a powerful business video phone.$260.00 each or $22/month

Video phone