Cloud computing aenc - final
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Presentation for AENC April 25, 2014
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Presenter
(c) 2014 American Technology Services, Inc. All Rights Reserved.
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Basic Concepts – What is Cloud Computing? Trends & the cloud computing paradigm Applications and realities Developing your own cloud strategy
(c) 2014 American Technology Services, Inc. All Rights Reserved.
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Cloud computing (generally speaking) is: Computing resources that are allocated to
you as needed, when needed …Like having a virtual data center on demand
(c) 2014 American Technology Services, Inc. All Rights Reserved.
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Outsourcing? Hosted servers? Hosted applications SaaS (Software as a service)
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Persistence of instances of a computer versus disposable instances
Pay as you go pricing Metered access, metered use Ability to scale up, ability to scale down
(c) 2014 American Technology Services, Inc. All Rights Reserved.
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Costs
Expensive to run your own mail server
Expensive to buy and manage your own server of any kind
Need highly reliable systems but don’t have the staff (or money) to make it happen
Ubiquity of cheap Internet access today Virtualization technologies Lots of marketing hype
(c) 2014 American Technology Services, Inc. All Rights Reserved.
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SaaS = Software-as-a-Service PaaS = Platform-as-a-Service IaaS = Infrastructure-as-a-Service
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Source: http://blogs.technet.com/b/kevinremde/archive/2011/04/03/saas-paas-and-iaas-oh-my-quot-cloudy-april-quot-part-
3.aspx
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Application setup does not require you to purchase equipment
All software and hardware are “rented” through a monthly fee, or in some cases free
User administrator has control over configuration Data is stored “in the cloud” Self-service …but what about integration across applications?
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PaaS and IaaS Major players: Microsoft Azure, Rackspace,
Terremark, IBM Softlayer, Amazon AWS
The shift is away from having servers in your office
Somebody still has to manage it all, though
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Security – where is the data? Who has access to it? What protections are given against disclosure? Where’s my Intellectual Property?
Who backs up the data? Does it get backed up?
Integration – how do I move data from one platform to another?
Reliability – What if it’s down? What if I’m down?
Fall-back plans – How do I move to a different vendor?
(c) 2014 American Technology Services, Inc. All Rights Reserved.
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Everything depends on access – get redundant connections
Rethink applications and licensing traditions IT control questions Watch out for data integration & security
issues How do you control logins? Avoid “cloud sprawl”
(c) 2014 American Technology Services, Inc. All Rights Reserved.
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It takes time to move large chunks of data over the Internet
Security is only as good as you configure it to be
Authentication and access control are tough issues
Anything in the cloud is inherently slower than having everything in your local network
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April 2011 – AWS Reston down for days Jan. 2013 – Dropbox down 16 hours Jan. 2013 – AWS down 49 minutes Feb. 2013 – Office365 down ~1 hour Feb. 2013 – MS Azure down ~12 hours March 2013 – Google Drive down 17 hours Oct. 2013 – Network Solutions down 4 hrs. April 2014 – Constant Contact down ~20 hrs.
(c) 2014 American Technology Services, Inc. All Rights Reserved.
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Fight for control of the user’s mindshare Basic functions:
Documents and apps (Word, Excel, etc.)
Phone
Data storage
Entertainment too?
Our focus today: office desktop user
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Add/change/delete users for email @mycompany.com as needed, when needed
Personal: Gmail, Yahoo mail, Hotmail, AOL
Corporate: Office365, AppRiver, Intermedia, ATS, SilverSky, others
Microsoft: Office365 Google: Gmail Apple: none
(c) 2014 American Technology Services, Inc. All Rights Reserved.
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Microsoft – Office365 bundle or InTune Google – Postini Apple – none Others: McAfee, Symantec, MXLogic,
MessageLabs, Mimecast
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Microsoft: Sharepoint, OneDrive Google: Google Apps Apple: iCloud Dropbox, Box.net Citrix ShareFile
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Microsoft: Office365 (Sharepoint) Google: Google Apps Apple: iCloud? Box Dropbox Syncplicity
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Microsoft: Lync, Skype Google: Google Voice, Nexus, call from
Gmail, Android patents Apple: iPhone
Corporate VoIP: all the phone companies,
plus iCore, Vonage, Pingtone, many others
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MozyPro Axcient Mimecast eVault JungleDisk Others
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Cloud manager, cloud broker Less on-site work, much more remote work Importance of help desk and remote support
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Users provide their own computer of choice Everybody works off a WiFi connection All applications are hosted elsewhere No capital outlay, entirely mobile and agile No version upgrades to worry about
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Dominant players are redefining:
How computing services are delivered
Where computing services are delivered
New bundled cloud-based services built on cloud services are solidifying the positions of the dominant players
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CRM functions Tightly controlled configuration Very well developed partner community Robust development environment Key platform partners solidifying their
position (e.g. WorkDay)
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1980’s – Minicomputer products (MEI) 1990’s – Client/Server products (iMIS) 2002 – Hosted products (NetFORUM, I4A) 2007 – Microsoft CRM Products (ProTech) 2013 – Salesforce.com products (Fonteva)
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SaaS human resources information system Partner network well established Key integration functions
Salesforce
Resumator
PSA SaaS vendors
Payroll vendors
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Dell Boomi Jitterbit Snaplogic ItDuzzIt
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(c) 2014 American Technology Services, Inc. All Rights Reserved.
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How to manage n number of Saas/PaaS/IaaS installations to provide:
Single sign-on
Common user account control
Impact on Microsoft’s dominance in the office network --?
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(c) 2014 American Technology Services, Inc. All Rights Reserved.
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1. Define goals and expectations up front 2. Select a strategy for placement of each
system function 3. Evaluate options based on:
▪ Importance to the Organization
▪ Maturity of the offerings
▪ Effort to deploy
▪ Effort to maintain
▪ Cost
4. Let it evolve (c) 2014 American Technology Services, Inc. All Rights Reserved.
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Messaging & Calendar File Server Website Accounting System Authentication Print Control Phones
CRM Listserv List Manager Backups Spam Control Antivirus Remote Access (VPN)
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Function Placement Maturity
Placement Selection
Ease of Maintaining
Messaging & Calendar
SaaS – High Office365 Very Easy
File Server SaaS – High Office365 Easy
Website IaaS – Low AWS Moderate
Printer Control IaaS – Low On-premises Very Easy
AMS PaaS - Moderate ATS Moderate
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Status Quo – On-site
MS Office365 Amazon AWS Hosting Company X
Set-up Cost $ - 0 - $15,000 $2,500 $4,000
Annual Cost $3,000 $38,400 $14-22,000 $18-24,000
Ease of Implementation
n/a Moderate High Low
Impact on Business Operations
Low Moderate Low Low
Effort to Maintain
High Low Moderate Low to Moderate
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Email is usually how companies start Plan the migration, understand the costs Add the extra bandwidth
Some obvious benefits:
Cost savings in the long term
Easier to administer, most likely reduced support costs
More reliable, better DR capabilities
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AMS test servers on AWS – use and destroy when done
File Server on MS Azure with Remote Desktop Access
Office365, and it’s free to 501(c)3’s that qualify
Salesforce, and it’s free to 501(c)3’s that qualify
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Mix-and-match More complicated Much better tailored services
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Watch for hidden integration issues (e.g. Outlook plugins)
Understand how to get your data back if you need to
Negotiate the contract terms when possible Your office infrastructure doesn’t go away
completely
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Contact: Jeff Chandler, President American Technology Services, Inc. [email protected] 703-876-0300
(c) 2014 American Technology Services, Inc. All Rights Reserved.