CLIU 21 Librarians' Consortium Meeting. Ask Here PA Fast facts: –24/7 live chat –Staffing...
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Transcript of CLIU 21 Librarians' Consortium Meeting. Ask Here PA Fast facts: –24/7 live chat –Staffing...
![Page 1: CLIU 21 Librarians' Consortium Meeting. Ask Here PA Fast facts: –24/7 live chat –Staffing –Free service for all residents of PA –70% of users K-12 during.](https://reader036.fdocuments.in/reader036/viewer/2022062719/56649ec05503460f94bcb14b/html5/thumbnails/1.jpg)
CLIU 21 Librarians' Consortium Meeting
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Ask Here PA
• Fast facts:– 24/7 live chat– Staffing– Free service for all residents of PA– 70% of users K-12 during school year
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Access
• All you need is Internet access• Logon is anonymous; users are only
required to provide a screen name, question, and zip code
• Librarian’s respond by having a chat conversation and showing relevant Web sites
• Web-based software – No heavy lifting for you
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How do Students Find Us?
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How do Students Find Us?
![Page 6: CLIU 21 Librarians' Consortium Meeting. Ask Here PA Fast facts: –24/7 live chat –Staffing –Free service for all residents of PA –70% of users K-12 during.](https://reader036.fdocuments.in/reader036/viewer/2022062719/56649ec05503460f94bcb14b/html5/thumbnails/6.jpg)
How do Students Find Us?
![Page 7: CLIU 21 Librarians' Consortium Meeting. Ask Here PA Fast facts: –24/7 live chat –Staffing –Free service for all residents of PA –70% of users K-12 during.](https://reader036.fdocuments.in/reader036/viewer/2022062719/56649ec05503460f94bcb14b/html5/thumbnails/7.jpg)
Chat Interface
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Chat Interface – During Chat
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Chat Widget
![Page 10: CLIU 21 Librarians' Consortium Meeting. Ask Here PA Fast facts: –24/7 live chat –Staffing –Free service for all residents of PA –70% of users K-12 during.](https://reader036.fdocuments.in/reader036/viewer/2022062719/56649ec05503460f94bcb14b/html5/thumbnails/10.jpg)
What Happens?
• 5 – 15 minutes• Chat conversation• Provide the information and/or show
the patron how to find the answer for future use.
• Staff tools = POWER Library, Access PA, Your catalog, Credo Reference & the open web
• Follow-up
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After the Session
• Transcripts are reviewed for quality assurance by local and statewide Ask Here PA administrators
• Optional e-mail delivery of transcripts
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Link to Ask Here PA
• Every school can link to Ask Here PA• Linking instructions online at
askherepa.org/quicklinking.htm– Provides staff with referring URL
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askherepa.org/quicklinking.htm
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Ask Here PA Course
• Understanding & Promoting Ask Here PA
• 3 Act 48 credits• WebJunction
– http://pa.webjunction.org/
• More courses from Access PA– www.accesspa.state.pa.us/
wjcourses.htm
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Your Students
• We love them!…but not all at once
• Limit simultaneous logons– Stagger logon times– Pair them up into groups
• We help with school related work and research, but…– We don’t do “solve for x” or reading
comprehension
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During Chat
• They can tell us what they know already
• Patience is…– Not logging in again because you want it
faster– Understanding research can take time
• Provide an e-mail and we can send more!
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Lesson Plan
• A Good Question Gets a Good Answer– askherepa.org/lessons/
goodquestion.htm
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Ready-to-Go Presentation
• In PPT and PDF
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We are Socially Inclined
• http://www.facebook.com/pages/Ask-Here-PA/148629061859944
• http://twitter.com/askherepa
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Questions?