Clearwave UAB CaseStudy 010320...• Practice Management System: GE Centricity • Decrease in new...
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Challenges Solutions UAB’s Division of Orthopaedic Surgery desired to find self-service kiosks in the UAB Highlands outpatient orthopaedic clinic for checking in patients, insurance verifica- tion, payment of co-pays, and additional other functions. The goal of implementing Clearwave was to provide a more rapid check-in for patients with musculoskeletal conditions, improve overall patient satisfaction, and dramaticially increase payments at time of service. The first day of operations saw over 200 patients check in with the overall check-in time reduced to less than three minutes per patient. The metrics identified prior to go-live included increasing point of service collections looking at 6 and 12 month averages, reducing measurable check-in times, monitoring insurance verification, improving Medicare Advantage and Prescription Drug Plan Consumer Assessment of Healthcare Providers and Systems (MPCAHPS) scores over the next 12 months, and seeking feedback from the front line registration staff at 6 and 12 month intervals on the improvements. Point of service collections increased by over 100%. Average check-in times decreased for 6-7 minutes to less than 3 minutes. Average check-in times for return- ing patients is now less than 1 minute 20 seconds. • Struggled to find ways to shorten the waiting room time for patients. • Needed new ways to efficiently collect co-payments and outstanding balances • Difficult for UAB to find a company to manage a GE Centricity Business/Group Management integration. • Searched for ways to have less paperwork and better ways to streamline the overall registration process for staff. • Desired to create an overall better experience for their patients at UAB. • Drastically reduced check-in times and increased patient satisfaction with easy to use kiosks and less paperwork for patients and staff • Dramatically reduced collection of co-pays and outstanding balances at point of service Identified uninsured patients for financial assistance options and significantly reduced claims rejections with Clearwave’s real-time eligibility • Clearwave brought in its primary integration partner, EHR Integration Systems, to write the interface to GE Centricity Business because of their extensive experience with this GE platform. • Streamlined staff processes with accurate patient demographics. Case Study UAB Highlands Orthopaedic Clinic clearwave the patient’s choice 400 Perimeter Center Terrace Suite 700 Atlanta, GA 30346 678.738.1120 | clearwaveinc.com
Transcript of Clearwave UAB CaseStudy 010320...• Practice Management System: GE Centricity • Decrease in new...
Challenges
Solutions
UAB’s Division of Orthopaedic Surgery desired to find self-service kiosks in the UAB Highlands outpatient orthopaedic clinic for checking in patients, insurance verifica-tion, payment of co-pays, and additional other functions. The goal of implementing Clearwave was to provide a more rapid check-in for patients with musculoskeletal conditions, improve overall patient satisfaction, and dramaticially increase payments at time of service. The first day of operations saw over 200 patients check in with the overall check-in time reduced to less than three minutes per patient. The metrics identified prior to go-live included increasing point of service collections looking at 6 and 12 month averages, reducing measurable check-in times, monitoring insurance verification, improving Medicare Advantage and Prescription Drug Plan Consumer Assessment of Healthcare Providers and Systems (MPCAHPS) scores over the next 12 months, and seeking feedback from the front line registration sta� at 6 and 12 month intervals on the improvements.
Point of service collections increased by over 100%. Average check-in times decreased for 6-7 minutes to less than 3 minutes. Average check-in times for return-ing patients is now less than 1 minute 20 seconds.
• Struggled to find ways to shorten the waiting room time for patients.• Needed new ways to e�ciently collect co-payments and outstanding balances• Di�cult for UAB to find a company to manage a GE Centricity Business/Group Management integration.• Searched for ways to have less paperwork and better ways to streamline the overall registration process for sta�.• Desired to create an overall better experience for their patients at UAB.
• Drastically reduced check-in times and increased patient satisfaction with easy to use kiosks and less paperwork for patients and sta�• Dramatically reduced collection of co-pays and outstanding balances at point of service Identified uninsured patients for financial assistance options and significantly reduced claims rejections with Clearwave’s real-time eligibility• Clearwave brought in its primary integration partner, EHR Integration Systems, to write the interface to GE Centricity Business because of their extensive experience with this GE platform.• Streamlined sta� processes with accurate patient demographics.
Case Study
UAB Highlands Orthopaedic Clinic
clearwavethe patient’s choice
400 Perimeter Center Terrace Suite 700 Atlanta, GA 30346 678.738.1120 | clearwaveinc.com
Numbers taken from February 2019
Stats• Implemented Clearwave Solution: 04/14/2016
• Current number of kiosks: 114
• Initial number of kiosks: 6
• Patient utilization: Over 90%
• Practice Management System: GE Centricity
• Decrease in new patient in check-in time: 62.9%
• Clearwave check-in time: 1 minute 56 seconds, down from 6 minutes 56 seconds
• Average increase in POS Collections: 57.6%
Case Study
clearwavethe patient’s choice
400 Perimeter Center Terrace Suite 700 Atlanta, GA 30346 678.738.1120 | clearwaveinc.com
UAB Highlands Orthopaedic Clinic
I loved the self-service registration stations. They were well manned, yet easy to use without assistance.
The sign-in procedure with the computer terminal was quick and easy.
I was very pleased with the registration process. The sta� was especially pleasing to work with.
Press Ganey Quotes
