©2018 Mitel. Proprietary and Confidential.

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Mitel Clearspan2018 - 2019 UCaaS Roadmap & NET+

October, 2018

©2018 Mitel. Proprietary and Confidential.

Mitel’s North American Portfolio

2

Collaboration

Contact Center

End Points

Flagship Solutions

MiCloud Flex

MiCloud Connect

UCaaS UC

MiCloud Connect

CC

MiCloud Flex CC

400 6900

Teamwork

MiCollab / MiTeam

6900

MiVoice Office 250

MiCC Office

OfficeLink / PhoneManager

MiVoiceConnect

MiVoiceBusiness

Connect CC

MiCCBusiness

400 6900

Connect MiCollab / MiTeam

MitelClearspan

NativeCisco /

BroadsoftCall Ctr

Mitel,Cisco,

Polycom

Comm-unicator

MiCloud Engage Contact Center

Clearspan is Mitel’s Flagship offering that supports both Large Enterprises and Service Providers

Clearspan, a System Integrated offering that provides:

Secure CommunicationsThe option of a fully encrypted, HIPAA Compliant over the top end to end VoIP solution

FlexibilityOpen Standards enable integration into existing IT systems fast and easy

SimplicityThe Clearspan user interface OpEasy simplifies what is otherwise a high degree of voice services scalability and provisioning complexity

Full Voice Services To fixed and mobile endpoints

ScalabilityThe Clearspan platform that can scale to support hundreds of thousands of users.

©2018 Mitel. Proprietary and Confidential.

Mitel Clearspan: Tier 1 Carrier Grade Reference Architecture

phones

applications

infrastructure

perimeter

integrations

clients

ü

ü

ü

Clearspan is a system integrated VoIP solution made up of industry ‘Best of Breed’ service elements

©2018 Mitel. Proprietary and Confidential.

Mitel Clearspan & Internet2: Carrier Grade Network Reliability Features

-Geographic Redundancy: ensures Disaster Tolerance & uninterrupted Call Flow Agility

-Business Continuity: High Availability (HA) Active / Active load sharing across Core SBCs

-Open Standards Based Solution: Key in simplifying internet innovation, functionality and security enhancements per the Internet2 vision.

-Mitel Phone Secure Registration capabilities provide the most secure endpoint choice in the industry.

Ø Mitel Phone configuration information, which includes the service registration credentials, are never exposed outside of a machine-to-machine transaction

-Administration Security, Perimeter Security and Data Security

-Two-Factor Authentication required for remote access,

-External Traffic is terminated at the application layer (Layer 7)

-FIPs compliant disk drives store data at rest within the Core

-SIP Device Encryption: Encryption for Call Control and Media.

Secure Reliable

©2018 Mitel. Proprietary and Confidential.

OpEasy - Administration Hierarchy

OpEasy® is a suite of applications:

Ø Non-IT Telecom Staff can easily navigate and add users

Ø Auto attendant management

Ø Easy Mitel/Cisco/Polycom SIP phone deployment and simplified Moves, Adds, Changes & Deletes

Ø Single Sign On

Hierarchical permissions allow particular tasks to be distributed at an enterprise, group, or department level

Reporting supports tracking of users, services, devices and billing applications

Ø Inventory Reports

Ø Billing Reconciliation

Ø Call Detail Reporting

System Functions are Partitioned for Multiple Tenants and to Allow Distributed Control

Services Devices Routing /Numbers

Filter

Filter

EnterpriseManage enterprises, groups, numbers, services, devices

GroupManage departments, Groups, users, numbers, services, devices

DepartmentManage user moves, adds and changes

UsersPersonalize services

A Comprehensive Range of VoIP Applications in a Single Platform

©2018 Mitel. Proprietary and Confidential.

OpEasy Enhancements: Flow Down Single Point of Provisioning

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Evolve from: separate discrete systems for Telephony and IT Ancillary Systems

To: – Integrated Flow Down Management• Integrate systems to allow auto

propagation & exchange of user information allowing centralized:• User Addition• User Deletion• User Suspension• User Profile Modification

©2018 Mitel. Proprietary and Confidential.

Anchor • Mitel 112 SIP DECT Phone Compatibility w/ Clearspan• Cisco 6851, 7821, 7841, 7861 Phone Compatibility with Clearspan• Support both TLS/Non-TLS from M-800 SBC to Core• BW Hospitality V6.4• Deploy SAN SSL Certificates on XSP• Sonus V05.01.04-R00

Clearspan System Release - R18.2, GA: 31 OCTOBER, 2018 Clearspan – R19.1, GA: 31 May, 2019

ClearSpan Platform Roadmap: Clearspan R18.2, OpEasy R4.11 & Clearspan 19.1

Anchor• Communicator to Connect Mobile Migration• Mobile Push Notification• Communicator to Connect SSO• Sonus 5400 SBC Platform Addition• Cisco 8861 & 8841 SIP Phone Compatibility w/ Clearspan• Polycom 8500 Compatibility w/ Clearspan

Cisco Phone CompatibilityWith Clearspan

7821 78417861Mitel 112 DECT

Added mobility for RetailSAN Certificates

SAN SSL certificates deployed on XSP

6851

Beginning January 2019, Clearspan and OpEasy Release numbering will now be combined: Clearspan 19.1

©2018 Mitel. Proprietary and Confidential.

Custom Real-Time DashboardsDrag & drop your widgets to design your own custom dashboard so KPIs are front and center, highlighting business analytics using current & actionable real-time data and statistics

Historical ReportingDisplay contact center metrics such as call volume, service level, handle time, & wait time over any given period for data-driven decision making

MiCloud Engage Contact CenterDrag & Drop InterfaceLeverage an intuitive interface to create sophisticated interaction flows without complex programming.

Pre-Built Flow TemplatesQuickly deploy interaction flows using reusable templates provided by Engage or customized flow templates specific to your business.

Data-Driven RoutingIncrease customer satisfaction and first call resolution by using real-time and historical event data to prioritize routing paths.

Simple - Smart - Agile

Use Cases:

• University Main Web Site

• University Registrar’s Office

• University Medical Clinic

• Student Union and University Book Store

• Alumni Outreach & Fundraising Campaigns

©2018 Mitel. Proprietary and Confidential.

Call Recording with Screen Capture

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1. On Demand Recording

• Casual – push the button / SPRE Code to Record

2. Liability Recording (Automatic/Scheduled)

• 100% full recording – or – schedule based on your

custom criteria

3. Recording with Quality Monitoring

• Evaluations, Coaching, & E-Learning at your fingertips

PCI, HIPPA, Sarbanes-Oxley, FIPS Compliant Solution

Use Cases:

• University Police Emergency Response Recording

• University Bursar’s Office

• University Medical Clinic

• Student Union and Book Store

• University Records Office

• Administrative Offices

©2018 Mitel. Proprietary and Confidential.

Incident Notification and Advanced 911Incident Notification – Available in 2019From System Administrator & Automation: Incident or Instructional Broadcast

v Motion or Electronic Infrastructure Device Detection

v Environmental Changes

v Emergency Situation

v Location Information

WiFi Enhancements for Mobile and Nomadic Location Research Partnership in Progress

Use Cases:

• E911 / Dialed Number Alerts

• Campus Lockdowns

• Emergency Weather Alerts

• Panic Buttons

Advanced 911 – Available TodayWith Emergency Gateway (EGW) on premise v Tracks SIP Device relocation to update emergency response location

v Send advanced emergency response location information to local security team

v Conference local security team into 911 calls

v Differentiate which location even with shared call appearance

With added ERS capabilities – further automation and efficiencies gained

©2018 Mitel. Proprietary and Confidential.11

Thank You!