Citizen Satisfaction Survey Report 2015

2015 Citizen Satisfaction Survey Summary Report

April 1, 2015

2015 Citizen Satisfaction

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Table of Contents

Background . 3

Summary . 4

Results . 5


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Background

Monticello City, Utah is always interested in receiving feedback and engaging with members of the community. It is

important for the City to strive to meet expectations and provide an appropriate amount of services. It is equally important the City Government administers public resources in an efficient and transparent manner. There is a delicate balance between offering current services and preparing for the needs of the future without creating an undesirable tax burden. One way to ensure the City is on the right track and to gain additional insight into the views and opinions of Monticello City residents is to conduct a survey.


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Survey Summary

At the beginning of 2105, Monticello City conducted a city-wide survey to solicit input that may be helpful for the City Council, City Administration, and various community committees. The survey was developed in an online format and was also printed and mailed with utility bills. Participants were given the option of completing the survey online or by delivering a hard copy to the city offices. The City received 127 responses of which 76 participants completed the survey online and 51 surveys were delivered as a hard copy.

The results of the survey have been shared and discussed with the City Council, City staff, and various committees.

It has also been shared on the City website to allow anyone who is interested to view the results. The comments have also been included in the Survey Results section of this report. There are a few comments that have been edited to ensure those who participated remain anonymous and to eliminate any language that may not be considered appropriate. The comments where not, however, edited for grammar or spelling.

It is important to note, the survey is only one source of feedback and there are many community members who

did not participate. It is also important to point out the wide range of opinions and expectations the City needs to consider when making decisions. There are several lessons learned and ways the City can improve in the future. Some suggestions may not be within the scope of local government, but the information from the survey provides meaningful perspective. Some items indicate a need for more public outreach. For example, some people might not know there is a place to drop off and pick up their dry cleaning in Monticello. Lastly, it is important for residents to participate in the government process even though they filled out the survey. The survey does not provide decision makers enough context to make the difficult decisions and residents should not assume their voice has been heard. For example, a citizen might want a particular service, but might not support a tax increase or reduction in another service to pay for it. Citizens should feel free to discuss their comments or concerns with the City Council, city management, or city employees as they all work towards improving Monticellos future.


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Survey Results

Question #1 Please enter your city customer ID # found on your bill. All responses will be kept anonymous. Customer IDs are kept to ensure only one survey per household is submitted and to contact a winner for the various prizes below. Answer #1 Customer IDs are not published. Question #2 Which prize would you like to be entered to win? A winner was randomly selected for each prize. The customer ID was used to contact each winner and then deleted.

Answer Options Response Percent

City Bill for the month of March 75.0%

$50 Gift Card to Cabela's 8.0%

Google Chromecast 1.1%

Swimming Pool Punch Card 4.5%

Golf Punch Pass 11.4%


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Question #3

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How satisfied are you with the following aspects of Monticello City?

Not Applicable Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied


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Question #4

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The city will grow in population If you started a business in Monticello, it would succeed

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How confident are you with the following aspects of Monticello City:

Not Applicable Very confident Confident Neutral Unsure Very Unsure


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Question #5

Yes 9%

No 91%

Are all your shopping needs met in Monticello?


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Question #6

If "No" in the previous question, what shopping needs are you leaving Monticello to meet?

Answer Options Response Count

101

answered question 101

skipped question 26

Top Categories Number of Responses

Clothes/ Shoes 57

Building Supplies 27

Groceries 26

Question #6 Response Text Clothing. Food. DYI remodeling supplies when you see people from Monticello in blanding, cortez & moab buying a lot of what they need says a lot. "shoes real dollar store ""all $1"" bulk goods health food ""herlos, homeopathic, ect""" lumber, construction "clothing %of hardware electronics" "Stuff at Wal-Mart Lower food Prices- Cortez" dry goods, clothing "clothing home furnishings home repair" "hardware appliances personal items grocery paint

many more" "clothing housewares building" "scrap yard lumber yard movie theater health good store shoe/cobbler bakery fall/winter lap swimming- I drive to Cortez or Moab "livestock feed, bedding ect. clothing, grocery, house hold items ect." Groceries & gas are cheaper 50 miles down the road in any direction better Hardware & Lumber store Quality clothing for all ages "Basics are here specialties and a larger variety are not, its impossible to have the variety found in larger area." we only make a couple of trips out of town per year. But the fact that we have to leave to get somethings at a decent price is troubling

dry cleaning? Decent restaurants? "basic needs met here leave for clothes" clothing, electronics clothers, grocery , sports apparel Better food prices, and gas there are things like sleds and last minute things that are not always available. It seems if they are the price is quite high there are some things I can't find here "restaurants clothing bldng materials personal items home furnishings shoes-socks" "I think the grocery's are good and prices too. Would like to see a place to get Building materials for remodels and upgrades to your home. Clothing, housewares" home, hardware, clothing items "not groceries- our store is adequate for me a better price for some things & a greater variety."


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"clothes lumber & building materials house wares & decor" clothing grocery and general retail/hardware needs building supplies - clothing - technology - recreation equipment - fresh, organic foods clothing, furniture, large appliances, bulk items Most things. "walmart clothing" clothes, hardware, automobiles & accessories food choices not enough variety! clothing, hardware, groceries some groceries and more variety and quality. I guess for most everything I need I can get it in Monticello we need a place to buy baby clothes, blankets, sheet food gas "Food clothing auto parts" boots, clothes Better prices, more variety, Walmart or City Market, Car Parts like Autozone, etc. clothing, craft items, furniture, appliances Lower grocery prices. Clothing/footwear, specialty foods, tools and building materials groceries, clothing, hardware items, cars, Groceries, appliances, home goods, healthcare especially. Clothes, Pet store items, shoes, outdoor gear, or western items. Food Service/Stores Clothing, groceries at a more reasonable price, tires, vehicles, sporting goods, eating out All bulk and specialty grocery items, clothing, building supplies, tools, toys. Basically everything other than basic groceries. On my budget the prices are too high as well as items that can't be purchased locally.

Need shoe shops, clothes shops, toy shop Building materials Pharmacy items - cosmetics - beauty supplies, clothing, gifts Better grocery store. Better liquor store. Hardware, clothing, sporting goods - pretty much everything. Walmart, Lowes, Sams, Caf Rio Basically everything except emergency items we have movies or entertainment Cattle feed; fencing materials; tractor - machinery parts & repair; personal clothing Clothing clothing, shoes, furniture Buy online Fast Food, furniture, appliances, office supplies ALL Shirts, shoes, jackets, jeans clothes Clothing, paint, sporting equipment sheetrock, cement for small projects Shoes, cloathes, food, entertainment Clothes, furniture, home decor Major Hospital Most Clothing, Furniture, many household needs "Department Too small" Produce All needs. Food, clothing, etc. Clothes, Food Shoes, clothing Appliances, furniture, clothing, shoes, etc. "my smoking - some groceyes lower prices go out to eat. need a few diff. fast foods" Clothing Clothes, lumber products, ammo Clothing Clothing, Shoes, Eye ware, Barbell "Big ticket items Auto parts/hardware

Clothing Quality produce" Clothing, Groceries, Health and Beauty Products, Footwear, Housewares, Electronics Animal feed. Quite a few of my groceries and household items. organic food, clothing,computers all kinds of stuff Clothing, target Clothing and sports equipment sundries Going to Walmart and City market to find reasonable prices for bulk goods and household needs. Home goods, equipment, furniture, large grocery purchases (because items are cheaper than at BMF), technology. Specialized supplies for my business. Food items not available locally. Appliances and some hardware. Groceries, building materials, contractors, medical and other health needs. Pretty much everything except for some basic groceries. Discounted meat and produce, bulk items (costco,) clothing, home repair, yard and garden. I try to shop at home whenever I can but the high prices are small selections force me to shop elsewhere. Cheaper to order online. No choice for groceries either. I can drive to true value in Blanding for a lot better selection and price. The grocery store here needs improvement. Better yet competition. Clothing, shoes, groceries, eating out, athletic gear, boat parts and supplies, garden and yard supplies, vehicle purchases, appliance purchases, pet supplies and birdseed Automotive, home repair materials, clothing, gasoline, some groceries, lumber, furniture. Construction Materials for repairs and upgrades to home. Clothing shopping


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Question #7

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Please rate your level of satisfaction with public safety with the city:



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Question #8 If you have any specific traffic or safety concerns, what are they where are they located?

Answer Options Response

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48


skipped question 79

Response Text Ridiculous 3-way stop on 1st North and the road put in when Maverik was built. Get rid of it!! "Oh, do we have a police department speeders, children walking home with people running stop signs, crosswalks & not yielding" not continuous side walks around town crossing main street at view block by street parking & resturant sidewalk on 100 N from Main street to 300 W young kids riding dirt bikes & 4 wheelers with no helmets and going very fast on the road to the Mtn. speeding vehicles thru town on 191 speed on main and 5th North "Main street near post office Protect people in crosswalks on ;main" crossing between MHS & NES on center, especially in the morning sun Teenagers driving with out license or insurance. adults driving without insurances. More lights on the back road, it seems traffic travels quite fast when entering Monticello. I have been at the post office & cars will be going approx. 45... seems fast anyway. crossing main traffic does not stop for walkers in cross walks traffic going thru town does not slow down. could use more enforcement to keep main and center safer I like the small town compliance speeding on 200 West and riding lawnmowers at 7:00am on a Saturday :) the illegal truck parking lot by the grocery store. with its dust & toxic loads mainly the center street/main street intersections cars zoom around corners at 4 w & w center when children go to school (no sidewalks) excessive speed on main roads through town by people just "passing through" Our street is sometimes blocked by parked cars and semis on the street. Safety is a concern for the children in the area as well as for me as I try to maneuver through

the traffic. School children have to walk passed the business to get to the crossing guard on Main St. Crossing Main Street can be dangerous. There are only 2 places marked as pedestrian crossings. main street and center street traffic going through town sometimes goes too fast. water line valve cover missing on sidewalk on south of the trading post on the east side of the street Yield sign a golf course lane very dangerous (wrong facing) Speed traps entering and leaving town. Random stops of Colorado drivers looking for marijuana some drive to fast People making illegal u turns on main street, speeding at 500 w; people stopping in middle of road speeding down main after and all the way out of town sidewalks. kids walk in streets Should not have yield sign - they need to be stop signs. N&S not stop signs E&W stop signs No cross walk to city office or Maverick Pedestrians all over town. Badly need sidewalks 24 Hr Patrol? 100 n and 100 w the yield sign nobody pays attention to. Post office - parking in front - but there are other places off the main road so not too concerned. In front of post office I do not ever dare crossing at a cross walk in this town. I have seen law enforcement fly through with kids in the road. We need to be like Cortez and have crosswalk signs and enforce them. Especially at the intercection of the courthouse, Unique Creations and the Merc. I am weary of my children playing outside due to the number of drivers that speed up and down residential streets (specifically, 300 E.) None


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Paint the crosswalks, especially on Main and Center streets. 500 North is horrible all the kids walking down the dirt road with cars speeding on it. No enforcement on this road, no signs, no side walk. It is down right scary! I think people just get used to not having many people on the streets so they sometimes forget to stop and yield.

Pedestrians crossing to the post office from the west. Parking and pedestrians crossing to the Shake Shack when it is open. Dogs running openly through the neighborhoods and streets -South East Monticello. Drug traffic and underage drinking The corner at Peace Tree on 500 North. A car needs to get out on the highway to see if a car is coming. Very dangerous. need a crosswalk on Center Street


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Question #9

How can the city help improve public safety?


Count

41


skipped question 86

Response Text

speed limit signs on all streets within 2 blicks of school, make it so children an pedestrians can cross in cross walks. several people around town agree hardly anybody stops for anyone at crosswalks. Also WHY? would anyone want to retire here when it has people racing all over in 4 wheelers, motorcycles, & Autos with loud exhausts & stereo's

cops who don't care about stepping on toes when needed

Two un-maned police cars on each end of town on hwy 191 to slow people down. Sidewalks are limited and in poor condition. we have to walk in the street in most areas.

write tickets

Police are doing better stopping speeders on main st. but needs more.

more supervision (police force) for large public gatherings Enforce seatbelts and children not riding on the lap of parents. more cross walks, paint the red zones! more police presence. and enforce laws across the board not matter who you are. If the Law is broken, depending on the severity one warning should be sufficient. After that or serious offense should be enforced. It might even help revenue.

more sidewalds

slowing down thur traffic

mayby a community watch that is volunteer based

make the state laws be enforced and move that parking out of town. people drive to fast and rarely stop for pedestrians(not always but often) The big semi trucks scare me when they take the corner too fast.

^ a speed bump on this corner could save a life. By making citizens more aware of where they can voice their opinion, and get them more involved in issues that appear unsafe.

get a chief of police that actually wants to be a part of the community, live here, get involved, and do things to show that they care. I have concerns over a police vehicle left running outside for over an hour the other night in front of the city shop. No officer around anywhere to be seen. Seems like a waste of money for gas and unnecessary wear and tear on a vehicle.

Speeding down 200 south. more lighting for night time

put up more signs, have cross walks

speed limit flashing signs; more tickets

lights and side walks

They seem to laid back when things happen & don't do a complete investigation

There are no walking or bike paths

Light the streets. Put in sidewalks

24 Hr Patrol?

New Police Chief over on 200 w the sidewalk is 1 ft down a kid getting out of school could fall off and break something

Have it a no parking zone in front of the post office

Get a pro-active police department

Enforce the leash law.

Don't really know. I feel that more digital radar detectors would be an effective reminder for drivers on some of the higher traffic areas of town. More traffic signs reminding drivers that children or pedestrians are on the street could also serve as an effective reminder in residential areas. I also feel that an online board where citizens can anonymously provide descriptions of instances and/or people that have violated public safety laws would be a good way for law enforcement to become aware of situations that should


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be monitored without citizens having to call the public safety building regarding a friend/neighbor. The number of complaints that describe similar events, people, or vehicles could be used to assess the validity of claims.

Not sure.

Complete sidewalks in residential areas and on Center and Main

stop drivers from stopping in the middle of the roads to talk with other drivers.

Proactive officers. A side walk at least on 500 north! have a campain about safe driving near Halloween. My children and myself almost got hit walking that night.

Too much good ole boy crap going on with law enforcement and they turn a blind eye

to criminal and illegal activity when they know the people smoking dope and/or selling it, but they are buddies or don't want to upset any "friendship" so they don't make arrests or reports. This puts the public in a safety risk with so many doped up people out there who know they will not be arrested or charged. Drivers who have license suspended or revoked are driving and - they don't pull over the drivers or arrest them or make a report. They turn a blind eye to some.

Fix the problem at 500 N.


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Question #10

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Please rate your level of satisfaction with the following city parks and recreational services:



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Question #11

64.4%

15.3%

4.2%

8.5%

2.5% 3.4% 1.7%

How often do you use the Monticello golf course?

Not at all

Less than once a month

Once a month

2-3 times a month

Once a week

2-3 times a week

Daily


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Question #12

What changes would you like to see in the golf course?


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38


skipped question 89

Response Text

Pay for there water use like everyone else.

fitness classes would be nice. ( at the new club house)

its beautiful but I can't afford it

better, good!! Hide out T-Shirts sold there. more water available on course for drinking Im not a fan of golf course. It serves a few community Members. Money could be better spent on our kids & community. It also uses precious water that we don't have.

more events for kids to encourage youth golf more employees/ more programs Kid instruction with more that one coach. more water :) less spending? it seems the golf course is always spending on something. I understand it is a main attraction but some of the spending seems unnecessary(ie new golf carts)

more only Saturday tournaments

more marketing to bring in more tourist

a roof that will actually shed all the snow

more youth working there, let the ones that have retired, do just that!

we don't use the golf course but know people who realy lik it

have it stop using all of our secondary water. get a well drilled for it. Waste of Water!!!

It needs to be more profitable.

Be able to get a sandwich something other than a hot dog.

Na

Road

Flatten out some of the punishing grades, i.e. #8,15,18. Make #9 green two tiered instead of 3 and get rid of tree closest to the green. Leave the others

none

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self-sustaining

Once or twice a week have 1/2 off for locals or cart deals for locals - buy 5 get 6 free

Begginer classes for those who do not know how to play golf

Discontinue it and put the resources into the beautification of the city

Close I would like to see it sold to a private individual and see Monticello give up small town socialism

Cut to 9 holes, it has never made much money for the city (if any)

I walk at the golf course and it always really nice

Do not currently but want to Have a drink cart make the rounds on the course and provide more of a selection for food options.

Golf Tournaments that encourage tourism.

More play which requires more marketing

Parking

No comment; I don't ever go there.

Stronger marketing

Local discounts


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Question #13

Yes 70%

No 30%

Do the current recreational programs meet the needs of your family?


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Question #14

If "No" in the previous question, what additional recreational programs would you be interested in? (pottery, painting, dance, etc.)


Count

33


skipped question 94

Toddler programs.

don't have a family

ballroom dance

yes

art programs would be nice, pottery, silver smithing, country dance lesson

my kids are past Jr Jazz- but that program needs revamped to teach skills & rules

a pool designed for older kids & adults with more lanes for lap swimming

don't use them

Free dance classes- youth & adult Dance would be nice to have Please keep prices reasonable & maybe offer discounts for multiple children.

place in winter to walk ! (inside)

community dances for the whole family

more entertainment. outdoor festivals, Farmer's Market

Something more for adults and seniors

dance classes for married couples

we need senior citizens exercise classes (not swimming) ice skate rink - outdoors

meets the youth I am not sure what the adult needs are

Archery program More classes in arts and crafts--i.e. pottery, woodworking, photography. Yoga classes.

I would love to see more recreational activities including painting, dance, additional sports, and general activities, especially geared towards younger children. Soccer for older students would be nice.

art program would be nice

cross country skiing area

There is only one city event that I know of. The July 24th Parade which is nice. Don't really have a problem with whats offered but I have a hard time knowing when things are starting up and then being notified when practices and stuff start. Frustrating. I would like to see more activities for young children (two, three, four) and young adults. Although leagues exist in the summer months for softball/baseball, it would be nice if some winter activities were available to adults too. The activities that do exist for the young age range are either under advertised or they occur during the middle of the day while parents are at work; thus making it impossible for our children to participate.

Dances, Date night movie showings, Bowing, karate classes...

more winter activities A recreation center would be wonderful with indoor activities and youth programs such as the girls and boys clubs have.

Year round open pool.

We need a city rec center. A place year round that all city residents can use. Adult or open enrollment evening classes or programs for all ages including self defense, first aid, community service, painting, lawn and garden care, etc.

Response Text


Page 21 of 75

Question #15

What additions or improvements would you like to see at our parks?


Count

48


skipped question 79

Better playground at city park i.e. swings, jungle gym, and etc. spinning toys (saucer) kiosks that would entice visitors to stay longer. Lot of history here that could be exploited ice skating pond in the winter and cross country ski course the park by the hospital has some issues with the gravel & sand from the parking lot. dog poop bags- empty garbage cans splash pad @ veterans for kids sculptures more lights @ Christmas altho this past Christmas was the Best in years! Pool should be open in winter for lap swimming! cam't believe they didn't insulate the blgd. we need new benches at circle park. swings at memorial park in town. we need a gym for out kids to use. the swimming pool was a waste of money our kids would get more use out of a gym & rec center. the pol serves just a few too. & is open just a few months. Year round community rec center preferred. none dog friendly Empty trash cans before contents litter the ground and blow everywhere. enclosed building at Veterans Memorial. shade areas at the ball field for watching games recreation center (thinking ahead and combining rec cent, swimming pool, place to walk & exercise ect.) they are very well maintained & beautiful. Thank you! keep weeds out around the Flags & monuments at the veteran's park. More flowers more sitting areas or picnic tables improve play equipment for the kids better up keep , more picnic areas more shade! greater respect and appreciation for those who take such great care to maintain the beauty. More Mtn bike trails. :) keep the trees alive at the Uranium Mill tailings site. child sized bathroom beside play ground in park by hospital. and more benches get wells drilled. water for our secondary isn't going to last forever.

More events and entertainment in the summer. At Loyds Lake--better maintenance of existing areas (picnic area at volleyball court), a floating dock; possibly watercraft rentals. At Veteran's Park--a doggy poop bag dispenser along Main Street; lots of visitors stop there; along with weekly trash pick-up and emptying of trash receptacles. Need a dog park. Small dogs are often threatened by unleased dogs. restrooms Restroom facilities would be nice, but perhaps not feasible. Put in dedicate pickle-ball courts. Questions: Is there a facility, i.e. gym, where pickle ball courts could be set up? better restrooms & playground equipment, not handicap accessible Youth clean up crews from Elem. School More trash cans Play grounds are not modernized, muddy, and poor drainable. Must there be a droug to make the playgrounds usable? Look good the past few years Parks are great. More interp @ mill site memorial A small game room would be nice for people using the park nothing - they are fine Christmas lights! The lights in the park used to be amazing, and people from all over would make positive comments. Now it is sorry at best. Dove Creek has more lights in their little mini park!! Better maintenance, cleaner rest rooms Keep the public restrooms clean. It is sad that we spend lots of money on them and they are not maintained. Of course I am referring to the baseball field and the one by the skatepark. The entrances and lawn into the baseball fields is rough and bumpy and has weeds along the fence. The entrances are the first appearance of the facility. They need to be improved especially at the west entrance. maintenance problems should be addressed and fixed more quickly. For example, there is an exposed ditch that has been dug at the baseball park playground. It directly surrounds the sidewalk entrance to the playground and has been left untouched for over a year. In an area where infants and toddlers frequent, it is a safety hazard. More swings and a jungle gym and monkey bars

Response Text


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Trail maintenance at Loyds Lake and Mill Site Park Better play ground equipment. More swings! Especially at the library park! We need a walking park that is safe. Walking as exercise is a challenge. There are too many pot holes not enough sidewalks and in the summer too many loose dogs that

present a real safety issue. If we want to maintain public health give us a place where we can walk without breaking a leg. Lawns better kept up or replaced with turf, garbage containers emptied more regularly Trailhead parking for hikers and bikers.


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Question #16

How can the city make the recreation programs more useful and enjoyable for your household?


Count

42


skipped question 85

younger children programs. more advertisement of programming and events. seems to me that's all that matters here, and the only thing that people are concerned with

Oliver did an awesome Job sad to see him go!

more law enforcement at summer ball games and all night tournaments

lower pool prices

see above comments

better advertising of events we used to spend summer evenings watching summer ballgames- seems like interest in games not as much as in past

we are old and they appear to be working fine for those with children. more walking paths & biking would be nice Don't know if it is possible for city when pushing snow to not bury driveways so hard sometimes to dig out from what snow plow pushed into driveway. Soccer programs offered more than once a year. Affordable and educational golf program for the youth. (all ages) Programs age appropriate for my children. IE. mommy and me swim time and swim lessons for preschoolers. Keep price down Programs seem to be as expensive as large cities. Maybe offer discounts to families with more that one child in the same sport. Oft3en I just don't enroll my kids as it is too expensive to do more than one activity/sport. Have games after people are off work? if possible

place meet, walk, exercise

satisfied I think that there needs to be some excitement brought to the programs. get more kids involved. build the programs so that they carry on to the schools

charge a reasonable price at the city pool

Provide programs for all all levels.

good coaches- better ones!

more participation from people who live here!

get health equipment for seniors

have more programs Make the swimming pool year-round.

By publicizing which programs are available, so that they are widely known. For someone who has recently moved here, I'm not even sure what Monticello offers. It's difficult to find out.

Seats in the park

Establish pickleball

open swimming pool year round; a useful rec center

Pickle ball; adult activities; picnics in the park - bring your own

activities for the 55+ group

Pool open winter months

Have a year round pool

Pool need to be open year round

Not plow in driveways with 2 to 3 ft of the snow.

They are perfect for us. We enjoy watching the events.

More notice on coming sign-ups and when things start.

start a cross country ski club

Not sure

Greater variety of things for the 13-18 age group, and not just for boys.

remove the church from activities The variety could be better. Training for volunteers such as soccer coaches I didn't resign up for that because it was such a joke.

Response Text


Page 24 of 75

we really need another gym! We need another place to do different sports, and have open gym for adults and young children. There is nothing available during the winter! Having a year round pool would be a good start. We built a pool that is not built for swimming. What is that all about? It sits empty most of the year. Why not organize a

school swim team? Get more teens envolved in a sport. Have more time for adult swim. And figure out how to add on and make it a community rec center. Make the enrollment fair and open to all who want to participate. Prices are way to high for the short time the programs run and for the quality of uniforms and coaching.


Page 25 of 75

Question #17

0

10

20

30

40

50

60

70

80

The

ove

rall

con

dit

ion

of

city

str

eets

Co

nd

itio

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nd

cla

rity

of

stre

et s

ign

s

Cit

y st

reet

ligh

tin

g

Wal

kin

g an

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ikin

g p

ath

s

The

app

eara

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an

dcl

ean

lines

s o

f ci

ty s

tree

ts

Sno

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emo

val s

ervi

ces

fro

m c

ity

stre

ets

Res

po

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tim

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rep

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mo

val

Rep

ort

ing

pro

cess

fo

ru

tilit

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sues

The

Mo

nti

cello

air

po

rt

Please rate your level of satisfaction with the following city services:



Page 26 of 75

Question #18

Yes 70%

No 30%

Would you like to see air flight service from Monticello to Salt Lake City?


Page 27 of 75

Question #19

If yes, how often?


Count

62


skipped question 65

at least weekly

depends on the need

daily 1-2 times

doesnt matter as long as option is there.

2 times a month

weekly

2-3 times a week

the bus service is nice

lots of run down streets

weekly, or at least scheduled days.

once a week? if it is reasonalbe price.

in case of emergancy

a coulple times a month

twice a week

weekends

at least twice a week

twice a month

once per week Once a week. Feasible/Affordable flights? Probably not.

3 times/week

daily, probably not possible unless subsidized

doesn't matter

3 times a week Once a week would be nice. Affordability is an issue. What about a service to St. George?

Once a week or every other week.

at least once a week

3 x week

2 to 3 times a week

a couple times a week.

A few times/week at least

? Not sure we would use it, but things do come up.

once a week

Planning don't do it tuile

1 per week Depends on whether Moab has one. If yes, unnecessary. If not, twice a week

At least one/week

If we grow in population

would never use it

once a week or every other week

2 x month

once a week

3-4 x week (Denver or Phoenix

Twice a day for commuters

once a week

Reliably

every week

1 time a week

1-2 times a week

Open to anything

Daily

once per day

weekends

Once a week

Can't imagine there is really a sufficient need

by weekly

daily

Weekly

twice weekly

Three times a week.

Three times a week round trip.

every hour

at least once a week

Response Text


Page 28 of 75

Question #20

How can the city improve the airport, streets, or other transportation?


Count

57


skipped question 70

Pot hole repair. Few more lights on residential streets.

bike paths street repair needs increased if resources are available promote airport activites never should have gotten into this mess! with the airport Pave bad Roads

clear some trees off of corner so drivers can see traffic coming.

fix the road on Mtn View Dr! (Repave) it is my understanding that our new airport is not long enough for a lear jet. a property owner in Long Canyon stated he would much prefer to use the Monticello airport but it isn't as long as Blandings in regard to the altitude & amt of runway needed.

Roads are ridiculous! 5th North needs paved & if not that at least graded & graveled.

quit chip sealing

weeds and rocks are a problem in some city street gutters

clean up the trash littering the roadways, sweep sidewalks

More Lights on the back roads, and paint the red zones Clean intersections during snow storms before 7 am- Address roads that are in need of repair before they are too far gone.

blue mt / mt view Pionion Drive Need new pavement!

would live to see a taxi service in town.

keep sidewalks gutters, drains cleaned up

many neighborhood roads need to be completely repaired

win the lottery!

Keep the bus service to SLC running. Redo the streets sewer lines in Blue Mountain Subdivision! They are awful, as you know. We have waited too long. This is inexcusable and intolerable! Don't just spray tar on street repairs actually patch them.

Do quality work. What have been done around the baseball fields looks awful and won't last.

start crack sealing the streets! clean them up! The corner lot across from Wells Fargo has lots of weeds. looks bad. How can we control the weeds in general better?

N/A We have used the bus service the goes through Monticello. We hope this can continue. There need to be more sidewalks. Everyone has to walk in the street for at least part of their walk. Striping on the roads to indicate bike lanes would be nice; along with classes that teach kids in school to ride with the traffic (on the right side of the road). More crosswalks. It would be so much nicer to have the same streetlights along Main St that are along Center St. The difference is unappealing and makes the actual downtown look neglected.

keep doing the best they can, try to get additional grants for projects

Need downloadable maps/brochure of walking/bike paths. I have never been able to understand why Monticello needed to have a new airport. I do not see any more air traffic than we had at the old one. Seems like a waste of money. I'd like to see the old streetlights on 191 be replaced with streetlights like the ones on 491. At least in our area, snow plows are hugely inefficient at plowing, and frequently block in driveways that would otherwise have been more accessible had the snow plow not even been there. They need to take more time to think about where they're depositing snow. The streets in our area have needed repaving since we moved here 3 years ago. I have a pothole I have to drive around everyday on the corner of my street that nobody has ever tried to fix.

A bus service between Cortez & Blanding with pick up in Monticello for old folks.

Response Text


Page 29 of 75

good question

Put sidewalks from MD Ranch around to golf course with cross walks

Join w/Blanding for shuttle program (i.e., hospitals, nursing home)

Fix the streets & clean them

streets need to be sealed

Repair them quickly when there are pot holes, cracks. Workers do not know how to plow snow. Snow needs to be plowed to the middle of the road then collected and hauled off. That is how it is done up north.

Blue Mountain Drive and Mountain View Drive are in deplorable condition

By work-work-work-work-Real work ethics

I don't think you can get air service

Raise the curb to meet the streets

fill in pot holes more often.

Dip @ 200 W & Center is too deep

Maintain Loyds Lake trail and the Millsite walking path at least once a year.

Keep better maintenance on the side streets.

Sign stating "Monticello Airport" on Route 191; rental car service; shuttle service. Reduce street lights, I am in favor of the dark sky protection concept. I also dislike the streetlight that shines into my bedroom. Complete the development of the bus transit service that runs from Bluff to Salt Lake. Snow removal needs to be more mindful of blocking citizens into their driveways (especially when the snow has heavy moisture because it often freezes making it nearly impossible to move). Streets can be improved by addressing maintenance to more residential areas. It seems like every year, the same streets are fixed (especially

roads that lead to the golf course) while other areas with potentially damaging potholes are neglected for years at a time.

Offer more flights to different places. Sign routes suitable for OHV travel and enforce it. Install more of the new street lights on Main and Center.

replace old pavement Biking paths would be great and would bring a great pull to living here. A safe place for people to walk, run, and bike that is paved could you just imagine! Also paving the streets that aren't paved and adding curb and gutters down the streets would be great like the South end is town on the way too the golf course I think around 400 south and main the side walk ends it really should go down around the trailer park with cross walks marked for the golf course. Do a good job the first time! The street by the baseball fields and the hospital that was done last week reminds me of the first job that Lightening McQueen did in the cars show. And it looks worse now than when it was started! Go all the way to the edges of the street! The parking lot at the swimming pool is going to be a mess in the spring! The residential streets (Except that little corner street near the HS where the newspaper owner lives) are all eaten up and mounded up in the middle! It's very hard to push a stroller down the street because of the slope! Having more cross walks painted would be helpful in warning drivers of pedestrians. Streets are dangerous to walk on. They are crumbling away. Only certain streets in town appear to matter. The rest look like poor relatives.

The corner of West Center close to the ball fields really needs a street light.

repair some of the bad streets


Page 30 of 75

Question #21

0

10

20

30

40

50

60

70

Residential trash collection Quality of the waterservices

Sewer Services Secondary water services Response time for utilityrepairs

Please rate your level of satisfaction with the following city utility services:



Page 31 of 75

Question #22

How can the city improve its utility services?


Count

37


skipped question 90

Response Text

Lower prices they are getting outrageously high. The new trash person is unaccommodating and unfriendly

Quit increasing rates! being willing to listen to problems that are occurring instead of so much bias towards some the citizens. Improve the lack of caring! Better Planning. we pave roads & then dig them up to do utility work. Need a better water storage capacity. to hold water on years we have run off. more reservoirs!

lower the cost Rates are way to high. we payed less that half of our current rate when we lived in the Arizona desert

lower rates

adjust rates accordingly, and decrease when accordingly if the city puts out rules about garbage cans being too full constantly maybe enforce rules. secondary water meters seem to be off. I tried to reporting to front office & was told it was just a trial & wasn't being charged for usage yet. Maybe double check meters before charging for usage.

expensive when on a fixed income

Good Job!

Keep the community more informed on projects and going ons

very happy with the service! Friendlier trash collection. Better water pressure on the west side. New sewer lines that work. Affordable water and secondary water - so the city can be green. Develop more water resources.

why was my cap left off the clean out (sewer after your trucks were here this week? driveway blocked by snow Stop charging secondary for people who don't use it that much. That's why you put meters in. if charging why even bother with the meters

With Loyds lake being nearly empty, it would be good to look for sources of additional ways to provide secondary water. Like deep wells that produce more water than the one drilled by the golf course. The city should water the golf course out of that well instead of Loyds lake.

The prices for utility services in Monticello are very high. Utilities are too expensive, about twice as much as Moab. Though not your issue, Empire Electric bills are outrageous. Something needs to be done about that. Metering secondary water system was a huge waste of tax payer dollars it's hard to monitor something when there no water to monitor

Better more logical Billings

pick up trash once a week like scheduled

Doing good with what they have When any company comes in & they are working in your yard if there is a change don't proceed until owner notified Lower the bill to customers who have lower use for trash or recycle. Lots of rubbish, unkempt lots, all over town. No pride in keeping clean attractive city.

not as much chloride in the drinking water.

lots of noxious weeds @ Loyds, city is responsible, weed law says must control! I have not had any issues with this. We really appreciated when we had a water leak and did not realize and the promptness to let us know we were using more water than normal - thanks to George Rice

Costs are much higher than at my previous city. Give us the option to pay for secondary water all year, rather than making our bill higher in the summer. drop empire electric go with rocky mountain power or better make a city solar power plant, change billing to 100% power use 0% connection to grid fee. I am tired of all the treats for people over using the secondary water. After seeing water on all night and half the day and then having to keep seeing it run down the road with nothing being done. If you are going to set the rules, enforce them. You sure of quick about tagging houses.

N/A


Page 32 of 75

You do a great job with your limited resources.

follow-up on complaints

Is the amount charged applicable to other cities? I have lived in lots of other towns and

by far Monticello prices are higher.

Excellent department!


Page 33 of 75

Question #23

Yes 80%

No 20%

In the past 12 months, have you had an interaction with a city employee or department?


Page 34 of 75

Question #24

0

10

20

30

40

50

60

70

The

en

forc

emen

t o

f ci

tyco

de

Pla

nn

ing

and

zo

nin

gse

rvic

es

Pu

blic

Wo

rks

We

lco

me

Ce

nte

r/Fr

on

tie

rM

use

um

The

Cit

y C

ou

nci

l

The

Cit

y M

anag

er's

Off

ice

Par

ks a

nd

Rec

reat

ion

De

par

tmen

t

Po

lice

De

par

tmen

t

Fire

Dep

artm

ent

Cit

y p

ub

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on

Cit

y st

aff

resp

on

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ne

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Cit

y st

aff

frie

nd

lines

s

Cit

y h

eari

ng

peo

ple

'svo

ice

/ o

pin

ion

Please rate your level of satisfaction with the following areas of customer service within the city:

Not Applicable Very Satisfied Satisfied Neutral Dissatisfied Very dissatisfied


Page 35 of 75

Question #25

How can the city better improve its customer service?


Count

32


skipped question 95

Response Text

City council is completely unprofessional in their conduct and actions. Kent Adair needs to be off the police department he is bias, unprofessional, horrible at investigation and will lie and cheat to get desired results. Keep a city manager longer than one year.

by finding our it the left hand knows what the right hand is doing

not be so quick to defend position, listen, use a little more empathy

They need to enforce the truck parking laws at Maverick

start caring! public works dept

Be open 8-5 5 days a week Hire people who are decent to others. Fire people no matter what managerial level who yell at people answer phone calls, provide answering service if away from phone and promptly call back unanswered caller. maybe just take feedback serious & have someone check out concerns & provide feedback to city citizens.

keep residents more informed. Not sure what intended outcomes are?

help to keep the city better informed.

its super!

Really care about the citizens and the rather than just revenue.

doing fine We pay our bill on time. Within the last 12 months I got a big orange notice on my front door indicating I hadn't paid my bill. It was the City's mistake. Checking our account or a phone call first might be a better way to handle that. The city council needs to listen to everyone, not just the loudmouths. Zoning needs to be enforced and fines given to those who do not comply.

Enforce the dog code better, enforce the no parking on street in the snow, if there are codes, enforce them or change them.

Satisfactory as is

Action not BS you have too many stupid rules that nobody whants to jump through the hoops that you lose the sales tax rev and improvement to city properties

having the right people

Dislike the Friday hours.

why not punterly bills rather than monthly. Lower administrative costs.

City does pretty good

listen to the problems

don't know

I am very satisfied - no problems Has got to be friendlier to outsiders. Recapture Canyon statement has the potential to be a disaster This problem was addressed with the termination of the last city manager. Hopefully the new city manager will be as proactive as the current assistant city manager has been through out the last few years.

N/A How about a monthly email. Not the bill but something to engage the residents. To inform of events and such. If you don't get the paper it is hard to know what is going on. Better availability of sheriff / his offices and personnel. Try calling the sheriffs office in the late afternoon and listen to the phone prompts! What a joke of a circle through dispatch and around and around.....


Page 36 of 75

Question #26

How can the city better engage the public?


Count

27


skipped question 100

Response Text

Networking. First you have to take the city back and place your concern on how a city is to be ran. Not let the people of the city do what ever they want, so they run it. e-mail lists available for citizens to sign up for utilities, police, airport ect that when those issues come up an e-mail is rc'd or just one roll for all notices that is my own problem with actually care about serious problems that are occurring on a persons property that are caused by the citys lack of ability to control the water runoff.

get City Council who are more responsive to needs & have common sense!!!

let people know their opinions and suggestions matter

stop yelling at people Coupons for swimming pool, golf, parks improved(new equipment on small circle park lot) be involved w/the public. such as Oliver was in the recreation programs. Its nice to see city employees out & about involved in the things the put on. Having yrly info mtg. explaining goals & what wanting to accomplish. Input at public mtgs. when bigger project is planned.

some sort of signing would be good a "what's happening in the city" section in the local newspaper - a large dry erase board (facing the street) hanging in the entry way to the city offices with events, etc. on it - a face book event page Seek more input from the citizens, such as this survey. We appreciate this. Listen to and hear what the people are saying rather than giving them the feeling that what they say is either silly or not worth bothering with.

listen to them! charge secondary water to those who use it and stop charging a rate to people who don't even use it.

The new City Manager and the Mayor should make their presence known by regular

visits to local businesses, as well as being present at most or all city events and activities. A motivational or informational monthly column in the newspaper to encourage the community to work together for the common good would be nice! Also, relating plans and goals in the column could help open dialogues between neighbors.

Beter posting of things like city council meeting. Not everyone take the news paper Not have so many big time city rules you penalize people that live here and have porualize businesses but you don't enforce ordinances to help businesses

showing they care Teach the restaurant people to be more friendly. I go in and I may be the only customer. I do not feel welcome. Branding Iron in Moab, greet you, and come by and visit you for example.

Let the public know whats going on

don't know Information board in front of the Welcome Center where notices can be posted; a Saturday vendors market for farm goods, baked goods, crafts, wares, hot food stands, entertainment for both the residents and visitors. Advertise city meetings that are open to the public before they take place. Most of the time, citizens are unaware that a meeting is taking place until after the fact.

Have more community events

Display ads in local paper for important public works projects, P&Z issues, etc. Keep us informed. Listen to our opinions and act on them. This town is dying. There are so many homes for sale it makes me wonder how are we going to survive? We need new businesses to come here. We need restaurants that are open to serve the public. There is no incentive for people to stop and stay in Monticello. We need to want people to spend their time and Money Here! But we have to give them a reason to.


Page 37 of 75

Question #27

0

5

10

15

20

25

30

35

40

Welcome Center friendliness Welcome Center responsiveness Welcome Center employee knowledge ofarea

How satisfied are you with the Welcome Center / Frontier Museum?

Not applicable Very satisfied Satisfied Neutral Dissatisfied Very Dissatisfied


Page 38 of 75

Question #28

How can the Welcome Center better improve its customer service?


Count

22


skipped question 105

Response Text

everything seems fine, probably the only thing that is running smoothly

needs to have hours of service increased demo's scehd

iinforming tourist of all available place to eat. Ive never been in there. I think its an eyesore. Can't the buildings at least match in appearance.

Never Been in the Welcome Center

my kids loved being handed the free welcome goody bags

Never been...

I have not been in the Welcome Center

not sure

have not been there. I don't go

advertise it more.

The few times I was there I had a hard time finding anyone to help me. It is too small. A larger one would offer so much more to the tourists

Learn what bus are here and refer to them instead of sending everything out

Same as above

They are very knowledgable/helpful 24 hr bath rooms and promote Monticello to busness interests more. Grow employment

Don't know

More hours

The Museum needs to have a display for Kent Frost

never been in it

never been there so don't know


Page 39 of 75

Question #29

0

10

20

30

40

50

60A

s a

pla

ce t

o li

ve

As

a p

lace

to

rai

se c

hild

ren

As

a p

lace

to

wo

rk

As

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lace

to

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ire

As

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lace

to

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nd

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smal

l bu

sin

ess

In g

ener

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ith

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city

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Ho

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atis

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are

yo

u w

ith

the

lead

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ip o

f th

e C

ity'

sel

ecte

d o

ffic

ials

Please rate your overall general satisfaction of the city:



Page 40 of 75

Question #30

What do you like most about living in Monticello?


Count

85


skipped question 42

Response Text

Outdoors

being close to the mountain, canyonlands & the rest of the four corners area

No gangs, feel safer

freedom to do a lot of things a large community would out law ( animals, ect)

Quality of People Weather people mountain

small town safety. not much crime its a peaceful place very friendly.

it is quite, it feels like a community, the people are friendly, there is NOt the hub bub of tourists, it has clean air, a gorgeous beautifully difficult golf course, the people have virtue & care.

peaceful environment

good people. My kids are safe. schools are great!! The spring /summer/fall weather most of people closeness to forest /Blm & parks

very little traffic\very little crime

quite

small town friendliness with just about everything you need

Then small town feel and the mountain Every one knows everyone and is more than willing to lend a hand when someone is in need. The unity living here is great

everyone pulls together and everyone is friendly for the most part

feel safe, people care about each other

friendly

Feeling safe. country feel people who care relaxed pace. yummy water good schools the friendly people who are willing to help anyone in need. its closeness to outdoor activities

small beautiful, a temple here, wonderful people Friendly environment Beautiful area lots of outdoor recreation

clean air, quiet, friendly people, a willingness to help those in need.

wholesome family atmosphere, safe place to raise our children. it's Mayberry! - sensible, friendly and hard working community that takes care of each other

Safe environment.

the area and the overall friendlinessand unity of the people here. having my children live here! my job!

the views and clean air Monticello is small and safe. I like Monticello water peaceful- not much traffic kind neighbors small town atmosphere lots of outdoor recreation sense of community friendliness

I know everybody. its a friendly city. great place to live, raise a family


Page 41 of 75

It's a safe place to live and raise a family. People know you and are friendly and helpful.

The small town atmosphere.

I like that it is a small community. small town, cool summer evenings, geographical location, close to mountains, Canyonlands, etc.

Community feel

Small town feel

People are friendly and everything is close

Love the small town quality. The location is beautiful.

Small town atmosphere

People here are friendly & hard working. Also helpful to people who need help.

Mountains - Fried Leness

The friendly caring people I (we) actually live mostly in Moab. Golf Course, Abajos, proximity to Canyonlands and Cedar Mesa I was born & raised here Outdoor availability

That it's a small town.

Small size - little traffic an congestion; friendliness

good people clean air

It's Home - always

clean air

Quiet, clean air, safe

Close to stores, post office, good schools.

Clean air

Safe place. Fresh air. Good water. Many nice people. Access to medical care.

Cleaner air and few people

Friendly people

Location

Friendly

Small town. Less regulation

Atv trails and the outdoors

Lack of excitement - Peace, friendliness

Not much, the fishing is fair, hiking

Peace & Security

quiet & peaceful

Quiet - small town atmosphere - everyone looks out for each other

The people.

The surrounding landscapes; low taxes.

Small town, slower pace, knowing the majority of people around town. Friendly. Pretty.

being out of the city

Home means the world to me

proximity to outdoor recreation sites

Its a pretty close community and you can count on people here when you need them.

Town feels safe and most people are friendly.

clean air, nice summers and beautiful views The outdoor recreation on the mountain and out in the hills. Seems like the Forrest Service and BLM are trying to ruin that too.

Small town feel.

The people. The beauty.

Clean air, deer in the streets - love that they are here.

Proximity to outdoor recreation areas.

Small town atmosphere. Friendliness.

Everything, friendly people and love the area


Page 42 of 75

Question #31

What would make Monticello a better place to live for your household?


Count

70


skipped question 57

Response Text

Taking the religious element out of politics, professional bias, schools, and youth programs it if was like it use to be, nice, quite ,peaceful and the police dept, actually did its job. Along with the parents raising their kids to respect the people of this town & be law abiding.

less socialism ideas more freedom / agency

Kick all the Liberals Out!

I love Monticello its HOME more places to shop eat less people supporting limited public land use-Tree Huggers

deer control slow the traffic thru town clean up the abandoned blgd "sites better welcome to Monticello signs(although the ones we have shine brightly in headlights at night! :)

I hope our health care is improving. good doctors are a must.

If utilities were more reasonable

somewhere decent to work!

more hours to go to the dump. Lower rates, more activities to choose from- especially in winter. clean roadways I think the cost of housing is OUTRAGEOUS. I think rent is very high, we live in a low income area and the lowest paid county in the state of utah. Several people have a hard time affording simple things in life.

maybe have more options for eating out. - Affordable

better health care! Good Doctors that care like Dr Reay

Better shopping & Good Restaurants & Fast Food

more business and things to do in town.. movie theater, restaurants

Economic growth attracting

New families

a better variety of business a better variety of eating places Promoting more growth and development. We need a spark in the economy to bring more jobs/business to the area, so our community can thrive. a stronger economy, higher incomes, more local business, and local business nicer and more competitive

More jobs=more people=more revenue Redo the streets in our neighborhood and be more people oriented. I have been ignored, lied to, and/or poo-pooed by the city maintenance people, staff, and elected officials - that doesn't work for me. cleaner impose property pride & clean-up be more strict!

lower the altitude

more Businesses, Food, Entertainment

deffinitley get more jobs going through this little town Stop blowing the whistle three times a day. Noon would be appropriate but I honestly don't see the need for the other two times at 8am and 6pm.

Better housing options.

A few more restaurants and shopping opportunities. Would be nice if there were some good places to go out to eat, better prices for auto parts, place to shop for home improvement items, hardware etc., movie theater

broader business diversity

More businesses, more places to eat. An additional grocery store.

More activities and services, less expensive utilities

A theatre would be nice. A Dairy Queen would be great.

Make Hospital have professional people both in ability & personnel & management -


Page 43 of 75

present rating "F"

Encourage a couple of good restaurants and at least one bar or pub. Be friendlier and more welcoming to tourists. Also need better options for places to stay. Quit raising my utility bills. like wasting money by monitoring secondary system which was promised when it was built that it would never be monitored

Like it the way it is.

get the deer out of my yard

Helping me repair

more businesses

Improve economy and water supply Not have so many junky, weedy yards, dogs on leashes when in city - owner clean up their pets mess when walking.

Neither the city or local churches reach out to new commers

More shopping - which is not feasible for the city to control

Recycle plastic products

Street lights & sidewalks

More water - not complaining

Knowing it really is safe from left over uranium Maintain small local government & get back some of the freedoms we have given up in the name of "the better good"

A Walmart

don't know

snow - ha

Less taxes. More businesses that can deal with all basic needs without extreme overpricing; restaurants featuring cuisines other than American. A retirement community to entice 55+ to move into the area.

Not so much nepotism in the work around town. add a few liberals, bring in more local stores, look into setting up a farm coop with wheat mill, bakery More opportunities for economic development. We desperately need to recruit mainstream candidates.

employment opportunities/growth

Less gossip and drama. More entertainment options. Less religious discrimination. Develop a more mature sense of community and eliminate the mediocrity.

better shopping, more winter activities for seniors Recreation center with year round pool, rock climbing wall, work out equipment, indoor track, ect.

better residential roads. We need someplace to spend time year round. A Rec center, a park for exercise, walking, and picnicking. Competitive grocery stores or better pricing at the one we have. Lower/fair gas prices - -It's ludicrous that 30 min to Dove Creek can save you so much on gasoline. Better jobs and employment for teens. Better teachers at the schools who care about educating the kids and helping them move ahead rather than coddling them, more like babysitting.

More competitive gasoline and grocery prices.

a few more business


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Question #32

What are things the city is doing well?


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skipped question 66

Response Text

The crew Nathan Langston heads up is wonderful, friendly, prompt, and extremely helpful. it seems to be doing well spending money to fix it up but don't have the money for speed limit signs, cross walk signs, school zone signs, & the enforcement of the law

employees are great doing a great job with what they have.

Trash pick up & public Works people do a good job. Olive was awesome!

I have no axe to grind streets clean up

most everything the parks on Main st looks nice. I love the flower pots on main st! the banners on the light poles are great!

amazing city employees!!

People who work for the city or volunteer do a good job. they work hard.

the golf course/ the parks/ the recreation areas Prompt service- water and road friendliness

I like that you are improving the overall look of the town. I think the trash man is the best! Willing to do almost anything we ask of him. I like several of the activities the city does. they are getting better at advertising more & organizing things. seems like the public is more informed for the most part.

Rec for the kids

Great tasting water! Good Youth rec programs

working to improve the city. having leadership who is willing to make changes

utilities, responsiveness

the flower pots looks beautiful when care for properly. Some were neglected. parks are nice the town is clean

People at city office are great & helpful

schools are excelling.

basic servies

Beautification, sidewalks, curb and gutter...

This survey.

customer service @ city office! the main streets are well lit and clean. I hope the flower pots in the summer will continue to beautify the town. beautifying cheerful employees make me feel welcome

this survey was a wonderful idea. now if we see change it will be even better. The City has an overall desire to make this a safe, secure place to live. The City is clean and well-kept.

Keeping crime down.

overall utilities are ran very well

They are doing well at raising the prices on everything...like secondary water.

Friendliness

Always tidy & neat. Snow removal is very good.

Promoting golf course senior citizens center

The new leadership is trying to improve this but it is a huge job

nearly everything

Dressing up - Flags - lights

Flowers on main street - 24/7 yard sale. Using youth for jobs.

Library staff very friendly! Could hrs be extended? Open earlier in the day?


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Good policing, well run utilities

Most things

Being friendly

Water work. Utility upkeep

Public works do an awesome job

keeping there family orended and keeping them working but no one else

I have no complaints

Beautification committee, and the cemetery, ball fields and parks look good. The City has finally agreed that it needs to come into the 21st and compete with other towns when it comes to businesses, attracting tourism, providing more services to residents to entice them to shop locally. Town is clean and pretty. People are friendly and most times helpful when there is a problem or issue.

most all of the expected stuff to run a city.

Law enforcement, parks and recreation, public works, golf course, beautification The city has done a good job in recent years highlighting it's natural strengths. Bike trails, marathons, and other outdoor activities are popular in the area and it is great that the city has focused on increasing community involvement and accessibility.

Good services.

Seeking citizen input. Staying on top of water issues.

Trash service Oliver was doing a GREAT job at the rec department. I was grateful that my voice was heard when I went to a city council meeting.

Nice Street lights.

Maintains a clean appearance. Actively exploring potential growth ideas.

sports and events


Page 46 of 75

Question #33

What are some things the city could improve?


Count

68


skipped question 59

Response Text

Police department. Residential street lighting.

there isn't enough space here to write everything down. appearance water sources citizen communication

Don't embrace the Canyon country - but you already have. being careful with water turn off sprinklers when it is raining! city cops bring in jobs- growth get Monty Wells off council

listen to the little guys

the weed patches around the new fire Dept building and the other places in town. keep the gutters clean. they're disgusting & it makes Monticello look like a dirty little town cleaner streets enforce weed control on 191 & 491 whith in city limits some how make trailside clean up there lot as well as numerous others. Allowing stores such as the Dollar Store with in city limits "Cheapens" our town. We need to be Unique!

NOT allowing businesses who are NOT paying their taxes to remain open!!!

stop the wind from blowing so much :) a pool which as enough room for lap swimming/ quite chip sealing paved roads- the chips ruin concrete driveways & never go away. Lower Utility costs/ Do Not partner with the county on the community center. - the city will be sorry giving more thought to big projects- consider the consequences of permanent decisions fix Christmas lights when they go out provide more employees for golf course improve small park- update equipment

listen to publics opinions before building swimming pool

maybe more steps or codes for the businesses along the main streets to follow to look more presentable. I think that we could get some sort of heating system for the pool so we could use it all year round. It is hard having things to do for young kids in the winter. Even in the summer the pool is COLD for young children. Maybe work on advertising swim lessons & actually offer lessons for kids younger than 5. Lower prices for recreation & offer discounts for multiple children. get a movie theater :)

Places to meet, walk , exercise Welcome New residents w/basic info ie list of basic available services & phone #'s Maybe include business coupons to be used. Ideas could include: Library, schools, Beauty Salons, City Rec prog dance class, preschool, local businesses ect its hard to change people. but maybe showing the people that leadership is willing to make a difference. support the town activities

cleaner street, sidewalks, gutters remove abandoned buildings on the main & center streets & clean up areas there. Some buildings have been empty for 20+ years and look awful. Bad image for out town! Pet control & wild cat removal - also skunks

Infrastructure, business development, roads less socialist, anti-American central control - more freedom - more invention and more "can do" spirit I admit to seeing improvements lately, but lose dogs are still an issue. My dog was on leash and we were attacked by a lose dog, twice-very unpleasant. Don't run me out of town but-We could discontinue the whistle 3 times a day. I can accept the noon whistle, but the other 2 at 8am and 6pm don't have a purpose, in my mind...I'm just saying... Look at expenses and cut less important drains so you can better take care of the basics such as infrastructure, basic services, and public safety without having to constantly concoct new ways to raise fees and taxes.

growth!!


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streets & sidewalks more youth activities & involvement not allow the large trucks on residential streets take control of the dogs running loose and messing on lawns. I have one small complaint. when it snows and I spend hours shoveling my driveway(which I don't mind doing) I get kind of discouraged when the snow plows blast up or down my street and fill in my driveway with piles of snow. If only we had that problem more often right? leash laws more sidewalks make people and business get rid of junk cars!

stop charging water for people that don't even use, and of course more jobs. I was disappointed with one of the prizes for completing this survey-the gift card to Cabela's. As a business owner I would have preferred to see a gift card to any one of our local businesses. How do we get the citizens to shop at home if our City doesn't set the example?

Enforcing zoning codes. Nicer lighting on Main Street.

improve the police dept. starting with the leadership The kids raised a lot of money to go towards a new swimming pool that could be used all year. So the city had one installed one that can be used no more than the other one. Blanding and Cortez both have nice recreation centers. Monticello has nothing.

Accessibility of information. Improve the website. Keep it a small town atmosphere. Too often people move in from a big city because they want to get away and then try to turn Monticello into a big city.

Street lighting and sidewalks.

Streets - when approached deliver w/action, not just retoric We are always in a drought so when there is an excess that happens once in a blue moon I you have made utility bills too high for anybody to use

Quit trying to be a big city.

City Billings are NUTS, do not make sense - No water but 2 sewer??

deer Removal Yard clean-up, enforcing how many animals, kinds of animals in zoning areas when drought times - people need to still care for their weeds. City park -playground is low and muddy - children unable to use. Why is not the pool open winter months for children or seniors or other groups? Maintaining city streets and sidewalks. Clearing out old buildings and trashy fields and yards.

Planning board

The mayor should not allow arguments (personal) in open meetings. Only in closed or

private meetings. Comments from the floor should be only 5 min.

Less regs for small business. more incentive for them,

Police dept. Tourism bathroom in park never open. give a chance to nonfamily personal to have jobs here. I tried to put in a bowling lands got torn down. the city employees don't need to drive vehicles home, it is only less than 5 minutes to the city building. miss use of my taxes!

Everything!

Proactive police department. Property owners on Main and Center Streets should be fined if the buildings and lots are not presentable; weeds and grasses cut; abandoned buildings dismantled and remains removed; fresh paint; good lighting. Industry needs to be brought into Monticello to give residents employment, so they can continue to live in the City and not seek employment in other states. Recognize that the Welcome Center is a vital resource for encouraging visitors to stay in Monticello while on vacation.

Same as above. get an annual bike race with pro riders from city park over the mountain to Canyonlands and/or back up Peters hill. Water resource development is critical. Blanding has left us in the dust. Marketing the community. The Us/Them mentality with outsiders will destroy the ability of the city to grow and develop. More entertainment for kids besides sports and more options for young adults for entertainment.

Sidewalks. Recycling.

force home owners to clean up their yards and homes Paved roads and side walks with cross walks. Law enforcement that enforces speed limits down the main street. Bringing in new business. Half of the houses in town are for sale. We worry that it is a dying town. The infighting of some of the elected officials is unprofessional when things show up on facebook and all over the internet.

Better communication. Reasons for people to live here not keep chasing people away. Law enforcement personnel who are fair minded who are as interested in upholding all the laws as they are in managing their friend base. Embrace outdoor recreation tourism. Cater to outdoor enthusiasts, which would bring in business and dollars.

City appearance. clean up some of the empty lots


Page 48 of 75

Question #34

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Page 49 of 75

Other (please specify)

these can oly be achieved by the citizens making it a better place so that people would want to move here. Alot of people have left who grew up here because there is so many people in city, county & state positions who

Citizen Satisfaction Survey Report 2015

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Transcript of Citizen Satisfaction Survey Report 2015