CISCO
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© 2009 Cisco Systems, Inc. All rights reserved. 1 Marlon T. Ceniza Network Consultant Cisco Systems, Inc. [email protected] Seizing The Opportunity with Cisco Collaboration
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Transcript of CISCO
© 2009 Cisco Systems, Inc. All rights reserved. 1
Marlon T. Ceniza
Network Consultant
Cisco Systems, Inc.
Seizing The Opportunity with Cisco Collaboration
© 2009 Cisco Systems, Inc. All rights reserved.Presentation_ID 2
Collaboration Collaboration Trends & TransitionsTrends & Transitions
© 2009 Cisco Systems, Inc. All rights reserved.Presentation_ID 3
Technology Trends & Market Transitions
Mobility is a top priority
Video will become pervasive
Social networking at work
Server/client virtualization
SaaS & Hosted Solutions
Macro: Green, Globalization,
Intercompany Collaboration, etc.
© 2009 Cisco Systems, Inc. All rights reserved. 4
Culture TechnologyProcess
Collaboration Is The Platform For Business
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Distance Yourself From Competitors
Companies need Better Collaboration Now!
Drive True Customer Intimacy
Unlock Employee Potential
Save to Invest
Transition To A Borderless Enterprise
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CollaborateConnect Communicate
1. How we work will continue to change … rapidly
2. Our opportunity in collaboration is unprecedented
What do these Market Transitions Mean for Us?
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Cisco Collaboration Cisco Collaboration StrategyStrategy
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Cisco Collaboration Network Architecture
Cisco leverages the Network as the Platform to
deliver a seamless collaborative experience by integrating Software as
a Service, Networking Infrastructure, Security, Unified Communications
and Video, Applications and Devices.
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Collaborative Experiences
Policy
Applications & Mashups
Security
Web Services
On Premises(Cisco Intelligent Network)
DataSharing
Presence Routing& Queuing
IM & Chat
CustomData
Location BusinessApps
Other Services
Call Control
Voice File Mgmt
Video Directory & Identity
Email Data Services
HR Apps
Web Portals Custom Applications WebEx ConnectLOB Applications
On Demand(Cisco WebEx MediaTone Network)
Federation
Cisco Collaboration Architecture
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Differentiated, Network-Enabled Collaboration Experiences
Conferencing: WebEx Accelerator Appliance
Clients: Client Services Framework
Presence: Jabber Integration into WebEx
Cloud and Cisco UC
Video: MediaNet
SaaS: Thin Clients; Ubiquitous
Network Access
© 2009 Cisco Systems, Inc. All rights reserved. 11
Mobility VideoPresence
ConferencingClients
WebEx Connect/UC Integration Common UE Framework
Connect/CSF I Connect/CSF II
Native Clients for Nokia, RIM and iPhone
WebEx Meeting Center on iPhone Available now
WebEx on Nokia & RIM UC
Combine WebEx Web With MeetingPlace Audio
Available now WebEx Meeting Applications V27 ASR Extension
Integrate Jabber Into WebEx Cloud & Cisco UC
WebEx Cloud: On-Premises:
Integrated Experience Across TelePresence, UC, & WebEx
WebEx/CUVC: WebEx/TP/Phone:
Transition from Products to Architecture
© 2009 Cisco Systems, Inc. All rights reserved.Presentation_ID 12
Collaboration Architecture for Clients
3rd Party EIM Client3rd Party EIM Client
(Sametime, MOC, (Sametime, MOC, Jabber)Jabber)
Cisco WebEx ConnectCisco WebEx Connect Cisco Unified Personal Cisco Unified Personal CommunicatorCommunicator
Client Service Client Service UC CoreUC Core
Cisco UC Cisco UC Infrastructure ServicesInfrastructure Services
Call Control Data Store Presence Call History Conferencing Messaging
Audio Call Ctl Video IM Agg VM Presence Dir Svc Future SvcCall HistoryConf
…
© 2009 Cisco Systems, Inc. All rights reserved.Presentation_ID 13
Customer
Ent. Contact Center App
Customer ServiceReps
Subject MatterExperts
Power Users
1 800 XYZ
Partner SMEs
Expert Advisor
Video-enabled customer service“Push” informational videos
Upload videos
Video played during self-service
Variety of endpoints supported
New self- and assisted-service contact center Apps
Video
Reporting/BusinessIntelligence
Reporting 1.0
Vendor-Specific Tools
Custom Reports
Predefined KPIs/Metrics
Centralized Data and Reports
Personalized Information Portal
Customer Experience Mgmt
Client/Server Web Based/Distributed
Static Output Interactive and Collaborative
Data Lock-In Extendable Framework
Reporting 2.0
Evolution of the Contact Center
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User Experience TCOInteroperability
Easier to Install,Easier to Install,
Manage, Maintain:Manage, Maintain:
Server VirtualizationServer Virtualization
Client VirtualizationClient Virtualization
Co-residencyCo-residency
Provisioning ToolsProvisioning Tools
Monitoring ToolsMonitoring Tools
Collaboration Investment Priorities
© 2009 Cisco Systems, Inc. All rights reserved.Presentation_ID 15
It’s about the Experiences
Web Conferencing from WebEx
Audio Conferencing from MeetingPlace
Device and Installation
Experience from Apple
3G Network Experience
WiFi Network Experience from
Cisco 802.11
Meeting Experience from Cisco WebEx
Collaboration Cloud
© 2009 Cisco Systems, Inc. All rights reserved.Presentation_ID 16
