Cindy Tong Presentaton_Slack
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Transcript of Cindy Tong Presentaton_Slack
![Page 1: Cindy Tong Presentaton_Slack](https://reader031.fdocuments.in/reader031/viewer/2022020213/587c80111a28ab93568b503b/html5/thumbnails/1.jpg)
Slack UpCindy Tong
![Page 2: Cindy Tong Presentaton_Slack](https://reader031.fdocuments.in/reader031/viewer/2022020213/587c80111a28ab93568b503b/html5/thumbnails/2.jpg)
Increase Subscriptionsby Targeting Users on
Multiple Teams
What matters now?
![Page 3: Cindy Tong Presentaton_Slack](https://reader031.fdocuments.in/reader031/viewer/2022020213/587c80111a28ab93568b503b/html5/thumbnails/3.jpg)
Their Pain Points• 100% dissatisfied with team
experience on mobile app
• “It’s awful! I never know which team I am in. I usually just guess and wing it” - Sasha, UX Director at Razorfish
![Page 4: Cindy Tong Presentaton_Slack](https://reader031.fdocuments.in/reader031/viewer/2022020213/587c80111a28ab93568b503b/html5/thumbnails/4.jpg)
Monq is a member of 2
teams, watch what
happens when I send him a
Direct Message
![Page 5: Cindy Tong Presentaton_Slack](https://reader031.fdocuments.in/reader031/viewer/2022020213/587c80111a28ab93568b503b/html5/thumbnails/5.jpg)
The Problem
Identifying Teams& Switching Between
Teams
![Page 6: Cindy Tong Presentaton_Slack](https://reader031.fdocuments.in/reader031/viewer/2022020213/587c80111a28ab93568b503b/html5/thumbnails/6.jpg)
⬆Teams => ⬆Errors
0%
15%
30%
45%
60%
75%
1 2 3 4 5 6
% N
otifi
catio
n E
rror
s
Number of Teams
Number of Teams v. % of Notification Errors
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Solution 1
EasyAccess
Notification Dashboard
100% Preferred
![Page 8: Cindy Tong Presentaton_Slack](https://reader031.fdocuments.in/reader031/viewer/2022020213/587c80111a28ab93568b503b/html5/thumbnails/8.jpg)
Solution 2
![Page 9: Cindy Tong Presentaton_Slack](https://reader031.fdocuments.in/reader031/viewer/2022020213/587c80111a28ab93568b503b/html5/thumbnails/9.jpg)
Key Features
Team Identifier
CentralizedSwitching
100% Preferred
![Page 10: Cindy Tong Presentaton_Slack](https://reader031.fdocuments.in/reader031/viewer/2022020213/587c80111a28ab93568b503b/html5/thumbnails/10.jpg)
How Will We Test? • Identify Current Team
• % Error Notifications
• Time to Respond Notifications
• Mobile App Usage
![Page 11: Cindy Tong Presentaton_Slack](https://reader031.fdocuments.in/reader031/viewer/2022020213/587c80111a28ab93568b503b/html5/thumbnails/11.jpg)
Next Steps
• Tech feasibility of team icons
• Simplify onboarding for new teams
![Page 12: Cindy Tong Presentaton_Slack](https://reader031.fdocuments.in/reader031/viewer/2022020213/587c80111a28ab93568b503b/html5/thumbnails/12.jpg)
Q&A