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17 - 18 October 2013

Crowne Plaza, Birmingham City Centre

Speakers Include Mark Easton, Home Editor, BBC

Dennis Turner, Former Chief Economist, HSBC

Margaret Allen, HCA John Bird MBE, The Big IssueKindly supported by

CIH Annual Midlands

conference and awards

evening 2013

Follow us @CIH_EventsTweet #cihmidsconf13

About the eventThis year’s annual housing event in the Midlands

Region has been re-branded to include the first

annual Midlands awards evening. For the first time,

to recognise housing excellence in the Midlands

region we are holding an annual awards ceremony

during the conference dinner. This year’s conference

is focusing on success and beyond and the CIH

Midlands conference awards will be the perfect

platform to showcase inspiring projects and get

the recognition either you or your organisation or

customers deserve.

The conference and awards dinner will attract up

to 200 housing professionals from the Midlands

region. This year’s conference will be focussing on

success and business transformation. There will be

lively debates taking place throughout the event,

with master class sessions providing practical tips

and case studies and keynote sessions from high

profile speakers demonstrating that the Midlands

can deliver within the challenges that lie ahead.

The conference will feature sessions on how we

do business in the new world; getting Midlands

building, how we do business when customers

are asleep and re-thinking housing strategies.

We have invited a vast array of expert speakers

including: Dennis Turner, former chief economist

for HSBC, Mark Easton, BBC Home Editor, Paul

Tennant, CIH Vice President and Group CEO, Orbit

Group, Helen Collins, Savills, Margaret Allen, HCA

and Gary Fulford, Walsall Housing Group to name

just a few.

Annual awards eveningFor the first time, to recognise housing excellence

in the Midlands we are holding an annual awards

ceremony during the conference dinner evening.

The CIH Midlands Conference awards are not

only about celebrating success, they are also an

opportunity for organisations to learn from each

other’s work and to replicate successful initiatives.

The evening will be a time to recognise all those

who live and work in social housing in the Midlands

region, whose dedication makes a difference to our

communities.

There are 8 awards to enter:

1. CIH housing student of the year

2. Overcoming adversity to inspire others

3. Developer of the year

4. Transforming services for customers

5. Social enterprise and community impact

6. Digital communications excellence

7. Innovative partnership, making a difference in

the Midlands

8. Achiever of the year

If you wish to enter the awards, you can either

download a pack by going to our website

www.cih.org/eventsfinder and scroll down to the

Midlands Conference and return your entry by the

deadline stated. Or you can ask for an entry pack to

be sent to you by ringing the CIH events team on

024 7685 1722 or email events@cih.org

Breakfast briefing 18 October 2013

Communities doing it for themselves

John Bird MBE, The Big Issue

We will be holding a free breakfast briefing from

9.30am-11am for CIH members who will have

the chance to listen to John Bird MBE, Founder

& Editor in Chief of The Big Issue magazine. He

is also a well know anti-poverty campaigner and

activist and will be sharing with us his knowledge

on social enterprise and his continued work with

the homeless and local communities. Join John for

an insight into his work with communities over

breakfast. Non members are also welcome but

there will be a £30 + VAT charge.

Who should attend?This is a must for everyone working in housing

in the East and West Midlands regions – chief

executives, directors, managers, tenants, board

members and frontline customer facing staff.

Everyone is welcome and you can be assured there

will be something of interest for you during the

course of the conference and during the awards

evening. You will gain an insight into some of the

key issues in the region and have the opportunity to

network with colleagues from other organisations.

6 reasons not to miss this conference

1 Receive practical advice and up to

date expert knowledge on common

themes within the Midlands Region

2 Attend the first ever annual awards dinner in

the Midlands for housing professionals

3 Discuss how your organisation can rise to

current challenges

4 Excellent value for money, CIH members can

attend for as little as £199

5 Listen to credible speakers, leading housing

professionals and practitioners

6 An excellent opportunity to network with fellow

housing professionals and gain 4 hours CPD

learning and development opportunities if you

are a CIH member.

SponsorshipWith such a wide range of delegates attending

and the chance to sponsor one of the many

awards during the evening, this will be an excellent

opportunity for your organisation to be represented

and to promote your products and services to key

organisations. The conference offers a variety of

sponsorship opportunities to help you create a

lasting impression on a wide variety of delegates.

If you are interested in a sponsorship opportunity

at this event please contact Dale Smith who will

find an opportunity that fits your branding and

organisational strategy. Tel: 02476 851 722

Email: dale.smith@cih.org Alternatively go

to www.cih.org/ExhibitionandSponsorship

and download the sponsorship prospectus.

The venueThe Crowne Plaza Hotel Birmingham is situated

in a prime city-centre location and is within a

short walking distance of popular venues, such

as the National Indoor Arena, the ICC and also

the Hippodrome Theatre. It has car park access

underneath the hotel and excellent transport

links, and also just a five minute walk away from

Birmingham New Street train station.

AccommodationCIH have negotiated

reasonable accommodation

rates in the conference hotel

as well as hotels within close

proximity. Please go to the following link

www.cceventslive.com/cihmidlandconference2013,

if you wish to book overnight accommodation and

enjoy the awards evening in style.

What delegates are saying about CIH events

“Very interesting topics and innovative ideas for us to take back to the office”

“The conference is as always very well organised with excellent appropriate content”

“I thought the event was excellent and very thought provoking”

CIH Annual Midlands Conference and Awards Evening 17 - 18 October 2013 Crowne Plaza Hotel, Birmingham City Centre

CIH Annual Midlands Conference and Awards Evening 17 - 18 October 2013 Crowne Plaza Hotel, Birmingham City Centre

Guide to Sessions Keynote Main Sessions

Learn from inspiring speakers from inside and outside the housing sector presenting knowledgeable sessions with informative debates and challenging discussions.

Master Classes

Hear experts and leaders in the sector offer a programme of good practice sessions as well as discussing projects and schemes that can offer innovative solutions to communities and organisations.

Conference Programme Day 1 – 17 October 2013 8.45 Registration and Networking

9.45 Conference Welcome Chairs of West Midlands and East Midlands Boards

10.10 Keynote Session: How we do business with our customers in the new world?

This session will identify and showcase how by working together to improve the social, economic and environmental prospects of people and the places where they work will help build successful communities.

Chair of conference: Mark Easton, Home Editor, BBC

Paul Tennant, CIH President and Group Chief Executive, Orbit Group

Gary Fulford, Group Chief Executive, Walsall Housing Group

Prof. Rebecca Tunstall Centre Director & Joseph Rowntree Professor of Housing Policy, University of York

11.05 Refreshments

11.30 Master Classes:

1. Welfare reforms and the practical impact on your business strategies

Speakers will examine what housing providers have been doing to mitigate the impact of benefit changes on both their tenants and their organisations. It will explore how successful changes to organisational culture and remodelling of operations has been in ensuring organisations have been well placed to respond to the changes.

Sam Lister, Policy & Practice Officer, CIH

Kofi Ackah, Rent Services Manager, Birmingham City Council

2. Thinking commercially in a social world

Identify practical approaches to embed a commercial approach that delivers what your organisation and its customers need

Martin Sherman, Chief Operations Officer, Futures Housing Group

Nick Murphy, Chief Executive, Nottingham City Homes

3. Neighbourhood sustainability pilots Discover the outcomes so far from CIH Neighbourhood Sustainability pilot projects, which are leading the way in developing and implementing new, innovative neighbourhood approaches through a collective learning and development model.

Richard Medley, Director, CIH consultancy

12.45 Lunch and Networking

13.45 Keynote Session: Providing services to customers while you sleep

Many organisations are now going digital to provide a 24 hour housing advice service. In this session Paul and Rob will showcase how this works with customers and the added value it can create.

Paul Taylor, Innovation Coach, Bromford Group

Rob Newell, Creative Digital Director, Creative Bridge

13.45 Keynote Session: State of the nation

This session will examine the local, national and international economic and financial landscape, explain what is happening now and consider what may happen next in order to give housing professionals the knowledge they need to prepare for it.

Chair of session: Mark Easton, Home Editor, BBC

Dennis Turner, Former Chief Economist, HSBC

Chan Kataria, Chief Executive, East Midlands Housing Group

Lesley Wearing, Director, Northampton Borough Council

15.45 Refreshments

13.45 Keynote Session: Getting the Midlands building – new funding models

This session will examine the key issues around housing supply and the effective models to get the Midlands building. We will take a look into the spending review identifying how to deliver affordable homes under current funding models.

Terms & Conditions• Pleasedonotsendanypaymentwiththisbookingasyouwill

be invoiced before the event, once we have administered your booking.

• Allcancellationsmustbemadeinwriting.Ifyoucancelabookingmore than 30 working days before the event, you will be charged a £70 administration fee per booking. If you cancel within 20 working days you will be charged the full fee.

• Ifyoumakeadelegatenamechangeagainstyouroriginalbooking,therewillbeanadminchargeof£30+VAT per delegate.

• If,atthetimeofbooking,youdonotknowthenamesofdelegates, please let us have names no later than two weeks before the event.

• PleasenotethattheCIHcannotguaranteethatdelegates’nameswill be printed on the delegate list and a badge will be produced, if bookings are received within 10 working days of an event.

• Pleasekeepaphotocopyofthisformforyourrecords, if possible.

• CIHEventswillnotbeliableforreimbursingdelegatefeesifdelegates are not able to attend an event due to circumstances outoftheCIH’sreasonablecontrolincluding,butnotlimitedto,weather conditions, fire, flood, transport strikes, closures or delays oranyotherForceMajeureorActofGod.

• JoiningInstructionswillbesentout10workingdaysbeforetheevent.IfyoudonotreceiveyourJI’spleasecalltheeventsteamon 02476 851722. Not attending an event because you have not receivedJI’swillnotbeeligibleforarefund.

• ThisbookingissubjecttotheusualCIHTerms&Conditions.Limitation of Liability.

• TheCharteredInstituteofHousing(CIH)acceptsresponsibilityforaccident, injury or loss suffered whilst attending this event if it is directly due to negligence on our part.

• Delegatesareresponsiblefortakingcareoftheirownproperty.

• CIHacceptsnoresponsibilityforanylossincurredwhilstusingmaterial or information gained at this event.

Cancellation of Events

• CIHmayhavetocancelanevent.Inthiscase,wewillreturnanypayments received in advance. We will not refund any other costs you may incur as a result of this cancellation.

Copyright

• ThecopyrightofalltrainingmaterialrestswiththeCIHorthetrainer.

Data Protection Act 1998

In making this booking your contact details will be stored on our database. We will use this data for the purposes of processing your booking and to contact you in the future with information about other CIH events and products that may be of interest to you.

If you would prefer not to be informed of CIH products please tick this box.

AllCIHmembersareentitledtoreceivethediscountedrateasindicated above. If you are not currently a CIH member and would like to benefit from this discount, along with a range of other offers, please contact Customer Services on 024 7685 1700 or by email on customer.services@cih.org or visit our website at www.cih.org/services/member/index.php

By submitting this booking I agree to the CIH terms and conditions

Helen Collins, Director, Savills

Margaret Allen, Executive Director, HCA

Willmot Dixon (Invited)

17.00 Conference closes

18.30 Pre dinner drinks reception

19.30 Midlands Awards and Dinner Hosted by Lester Crabtree with entertainment from Vocalize Beat Box Afterdinnercomedian,LesterCrabtreewill entertain us following the awards ceremony. Lester is an outstanding dynamic comedian whohasworkedwithAntandDec,AlanShearerandJohnParrot.

TheVocalizeCrewarePeterborough’syoungBeatboxgroup that have been learning how to Beatbox perform withthehelpofBeatThismentor’sSkillySkillzand

LeeAshton.TheVocalizeprojectwasinitiallyfundedbythe High Sheriff and Cross Keys Homes as a project to help young people that are living in sheltered housing or who are young carers.

Day 2 – 18 October 20139.30 - Breakfast briefing 11.00 Communities doing it for themselves

John Bird MBE, Founder & Editor in Chief, Big Issue We will be holding a free breakfast briefing for CIH memberswhowillhavethechancetolistentoJohnBirdMBE,Founder&EditorinChiefofTheBigIssuemagazine.He is also a well know anti-poverty campaigner and activist and will be sharing with us his knowledge on social enterprise and his continued work with the homelessandlocalcommunities.JoinJohnforaninsightinto his work with communities over breakfast.

17 - 18 October 2013 Crowne Plaza Hotel, Birmingham City CentreBooking Form Registered Charity No: 244067-R

Please post or fax this form or book on-line:Chartered Institute of Housing, Events Team, Octavia House, Westwood Way, Coventry CV4 8JPTel: 024 7685 1722 Fax: 024 7642 1973 Email: events@cih.orgwww.cih.org/eventsfinder

This booking is subject to terms & conditions. Please see previous page.

TYPE OF DELEGATE OPTION (please tick relevant boxes)

A. Non residential: Attendance at day one of Conference (17 October) £250 + VAT £199 + VAT

B. Annual Awards individual dinner place £85 + VAT £85 + VAT

C. Breakfast Briefing delegate place (18 October) £30 + VAT FREE

Standard Member Rate Rate

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All CIH members are entitled to receive the discounted rate as indicated above. If you are not currently a CIH member and would like to benefit from this discount, along with a range of other offers, please contact Customer Services on 024 7685 1700 or by email on customer.services@cih.org or visit our website at www.cih.org/services/member

Please post, email or fax this form back to:

Chartered Institute of Housing, Events Department, Octavia House, Westwood Way, Westwood Business Park, Coventry, CV4 8JP

Tel: 024 7685 1722 Fax: 024 7642 1973 Email: events@cih.org