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Transcript of Cient
Cient€
Service provider
100% consultancy
100% information
Strategictaxonomy
K-map
I-map
Structural capital
Human capital
Client
Service provider
100% consultancy
100% information
K-map
I-mapStructural
capital
Human capital
Client
Market intelligence &Social Media Based
Client exclusive Interface
Service Industry
The 3.0 business developmentPositioning exclusive intelligence in the heart of the client dialogue is made into a strongtool in busisness sustainabilty and development. Multi-channeled and content rich, it outplays conservative connections via partners or accountmanagers. Strong revenues andMarket responses show the way ahead for Governments how to plan for e-Government 3.0
e
Client
e
Client
Four levels of client relation engagement:
Client relation 1.0 :Traditional Client Relation
Client relation 2.0: e Engaged (interested)
Client relation 3.0: e Participating (dialogue)
Client relation 4.0: e Initiating (partnering)
Client
e
Client
Serv prov
Serv prov
Serv prov
Serv prov
A B C D
The decision maker(Budget)
Red
The influencer(incl. hipo’s)
OrangeClient team member
BlueClient employee
Violet
Differentiation of added value of connected clients
> > >
100% 75% 25% 5%
REV1REV2
REV34REV
To contribute in order that revenue is SUSTAINED at current clients, at current levels, despite economics or competition.
Added value of 3.0I II
IIIIV
To contribute towards development of additional revenue at current clientswithin one product group.
To contribute towards the creation of revenue at NEW clients
To contribute towards development of additional revenue at current clients within other product groups, CROSS SELLING.
e
e
Four levels of engagement:
Client relation 1.0 :Traditional Client RelationRelation % A, B, C, D
Client relation 2.0: E- EngagedRelation % A, B, C, D
Client relation 3.0: E- ParticipatingRelation % A, B, C, D
Client relation 4.0: E- InitiatingRelation % A, B, C, D
e
1,0
2,0
3,0
4,0
Service 1Service 2 Service 33
Service 4
Topographic map
Locations of past criminal events
Children in social care
Ex conduct / rehab locations
Debt and refinance data
Income & education
Pubs, disco’s, high schools, temp. events
Youth hangout area’s
Multiple Sources
Controlled Access
The 3.0 Police force By combing datasets from different gov.organizations, local maps have been visualized.• Police planning is enhanced• Decisions are made more rapidly .• Risks on flaws are reduced. • Face time or Street time is increased• Direct public access to maps is controlled
Þ Improvement of security &Proven reduction of crime figures
Schiphol airportStakeholder monitoring
Politics
National govt
Local govt
Investors
Airlines
Suppliers
Passengers
Environmental groups
StaffVK
NRC FD
VNHP/de tijdElsevieraviationlogistics
tradeGrey lit
websitesDaily papers
Opinions Trade & industryEtc.
8
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Feasibilities
1 4752
12 11
613
3 10
9
product
market
capa
bilit
y
1514
exist
exist
new
new
new
exist
exist
new
new
Inte
rmed
.
8
1 47
5
2
6
133
10
9
1514
12 11
new
new
new
Business Intelligence
Competitor Intelligence
Supplier Intelligence Customer Int.
Knowledge base
research Core process
Pastcurrent
future
TechnologyScience
Stakeholder intelligence
Stak
ehol
der i
ntel
ligen
ce
(business, environment, political)
Market intelligence
Strategic intelligence
Media Intelligence
(comm.&PR)
(sourcing) (CRM)
(KM)
Client of client
Info-S responsibilityBI mgt. responsibilityInterface
(visualisation, interaction, capturing)
Informed decisions
Resource Intelligence
(core process)