CHS Course Design

TRAINERS METHODOLOGY I CAT COLLEGETraining Output #1 October 28, 2008

COURSE DESIGN

COURSE TITLE : COMPUTER HARDWARE SERVICING

NOMINAL DURATION : 372 Hours

QUALIFICATION LEVEL : NC Level II

COURSE DESCRIPTION

This course is designed to develop knowledge, skills, and attitudes of a Computer Service Technician in accordance with industry standards. It covers core competencies such as install, maintain, configure, and diagnose computer systems and networks.

COURSE OUTCOMES

Upon completion of the course, the trainees/students must be able to:

Participate in workplace communication Work in a team environment Practice career professionalism Practice occupational health and safety procedures Apply quality standards Perform computer operations Perform mensuration and calculation

Prepare and interpret technical drawing

Use hand tools

Terminate and connect electrical wiring and electronic circuits

Install computer systems and networks Diagnose and troubleshoot computer systems Configure computer systems and networks

Maintain computer systems and networks

Prepared and Submitted by: ALLAN Q. VENUS TESDA Albay Provincial Office


TRAINEE ENTRY REQUIREMENTS

Candidate/Trainee must possess the following qualifications, must be:

Able to communicate both oral and written Physically and mentally fit. With good moral character. Can perform basic mathematical and logical computations. Analytical and logical thinking

COURSE STRUCTURE

Unit of competency Module Title Module ContentsNo. of Hours

BASIC 16

1. Participate in Workplace Communication

1.1 Participating in Workplace Environment

1.1.1 Parts of speech1.1.2 Sentence construction1.1.3 Effective communication1.1.4 Basic mathematics1.1.5 Technical writing1.1.6 Types of forms

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2. Work in Team Environment

2. 1 Working in Team Environment

2.1.1 Team role.2.1.2 Relationship and Responsibilities2.1.3 Roles and Responsibilities with Team environment.2.1.4 Relationship within a team.2.1.5 Communication process2.1.6 Team structure/team roles2.1.7 Group planning and decision making

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3. Practice Career Professionalism

3.1 Practicing Career Professionalism

3.1.1Personal development-social aspects: intra and interpersonal development

3.1.2.Organizational goals3.1.3.Personal hygiene and practices3.1.4.Code of ethics3.1. 5 Organizational Key Result

Areas (KRA)3.1.6 Work values and ethical

standards3.1.7 Company policies on the use

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and maintenance of equipment

3.1.8 Qualification standards3.1.9 Gender and development

(GAD) sensitivity3.1.10 Professionalism in the

workplace3.1.11 List of professional licenses

4. Practice Occupational Health and Safety

4.1 Practicing Occupational Health and Safety

4.1.1 Identity hazards and risks4.1.2 Evaluate hazards and risks4.1.3 Control hazards and risks4.1.4 Maintain occupational health

and safety awareness4.1.5 Hazards and risks identification

and control4.1.6 Organizational safety and

health protocol4.1.7 Threshold limit value (TLV)4.1.8 OHS indicators4.1.9 TLV table4.1.10 Philippine OHS standards4.1.11 Effects of hazards in the

workplace4.1.12 Ergonomics4.1.13 EGG Regulations4.1.14 Safety regulations4.1.14.1 Clean air act4.1.14.2 Electrical and fire safety

code4.1.14.3 Waste management4.1.14.4 Disaster preparedness and

management4.1.15 Contingency measures and

procedures4.1.16 Operational health and safety

procedure, practices and regulations

4.1.17 Emergency-related drills and training

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Unit of Competency

Module Title Module ContentsNo. of Hours

COMMON 34

1. Apply Quality Standards

1.1 Applying quality standards

1.1.1 Reading skills required to interpret work instruction

1.1.2 Workplace standards and specifications

1.1.3 Procedures in obtaining and carrying out work instructions

1.1.4 Quality checking procedures1.1.5 Fault identification and

reporting1.1.6 Safety and environmental

aspects of production process1.1.7 Carry out work in accordance

with policies and procedures

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2. Perform Computer Operations

2. 1 Performing Computer Operations

2.1.1 Reading and comprehension skills required to interpret work instructions and to interpret basic user manuals

2.1.2 OH and S principles and responsibilities

2.1.3 Main types of computers and basic features of different operating systems

2.1.4 Main parts of a computer2.1.5 Storage devices and basic

categories of memory2.1.6 Relevant types of software2.1.7 General security, privacy

legislation and copyright2.1.8 Relevant types of software2.1.9 Communication skills to

identify lines of communication, request advice, follow instructions and receive feedback

2.1.10 Storage devices and basic categories of memory

2.1.11 Basic ergonomics of keyboard and computer user

2.1.12 Relevant types of software

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2.1.13 Business Application2.1.14 System software2.1.15 Basic ergonomics of keyboard

and computer user2.1.16 Relevant types of software2.1.17 Computer peripherals2.1.18 Storage devices and basic

categories of memory2.1.19 Web surfing2.1.20 Web browsers2.1.21 Search engines2.1.22 URLS and keywords2.1.23 Links2.1.24 Bookmarking2.1.25 Security measures2.1.26 Anti-virus software/programs2.1.27 File Management

3. Perform Mensuration and Calculation

3.1 Performing Mensuration and Calculation

3.1.1 Types of components and object to be identified

3.1.2 Knowing the correct specifications of the relevant sources

3.1.3 Identify the necessary measuring tools in selecting the job requirements


3.1.5 Communication skills3.1.6 Identifying appropriate

measuring instruments to be used.

3.1.7 Use accurate measurements for the tasks given.

3.1.8 Using the four fundaments of mathematical operations

3.1.9 Introducing proper procedure in calculating fractions, percentages, and mixed numbers to perform in the given tasks.



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3.1.12 Communication skills3.1.13 Using appropriate

instruments tools to avoid damage.

3.1.14 Proper procedure in cleaning up the workplace before and after using

3.1.15 Identifying the proper storage of the instruments to be kept that met the manufacturer’s specifications and standard to avoid damage in mismatching.


3.1.17 Communication skills

4. Prepare and Interpreting Technical Drawing

4.1 Preparing and Interpreting Technical Drawing

4.1.1 Drawing conventions4.1.2 Symbols4.1.3 Dimensioning conventions4.1.4 Markup / Notation of

drawings4.1.5 Reading skills required to

interpret work instructions4.1.6 Skills in interpreting

electrical / electronic signs and symbols

4.1.7 Mathematics4.1.8 Communication skills

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5. Use Hand Tools 5.1 Using Hand Tools 5.1.1 Identifying appropriate hand tools

5.1.2 Identifying tasks5.1.3 Selecting appropriate hand

tools5.1.4 Operation of hand tools5.1.5 Function of hand tools5.1.6 Common faults of hand tools 5.1.7 Safety requirements of hand

tools5.1.8 Preparing tools5.1.9 Function of tools5.1.10 Safety requirements of tools5.1.11 Proper used of tools

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5.1.12 Creating report for malfunctions, unplanned or unusual events

5.1.13 Maintenance of tools5.1.14 Storage of tools5.1.15 Standard operational

procedures, principles and techniques in maintaining a tools

6. Terminate and Connect Electrical Wiring and Electronics Circuit

6.1 Terminating and Connecting Electrical Wiring and Electronics Circuit

6.1.1 Identified the materials needed to perform the given specification

6.1.2 Used appropriate tools and equipment as required in the given tasks

6.1.3 Prior planning to perform the specific guidelines and procedures

6.1.4 Ensuring the accuracy and correctness of electrical/wiring and electronics connections to be used and placed in the worksite.


6.1.6 Communication skills6.1.7 Provide necessary safety

procedures in using tools and appropriate protective equipment in the worksite.

6.1.8 Tasks given are based to standards procedures in accordance with the safety requirements.

6.1.9 Identifying appropriate methods in terminating connection are according to prescribed standards.

6.1.10 Using proper sequence of operation

6.1.11 Jobs performance must be in accordance with the standard procedures.

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6.1.13 Communication skills6.1.14 Using of appropriate tools in

testing of the different circuits connected to ensure the validity and conformity of the connection

6.1.15 Identify the accurate tools to checked the specified wiring circuits


6.1.17 Communication skills6.1.18 Responding as compliance

with the standard established procedures

Unit of Competency

Module Title Module ContentsNo. of Hours

CORE 320

1. Install Computer Systems and Networks

1.1 Install Computer Systems and Networks

1.1.1 Safety procedures 1.1.2 Basic terms, concepts,

functions and characteristics of PC hardware components

1.1.3 Structure of operating systems

1.1.4 Familiarization with the various computer systems’ components and peripherals

1.1.5 System configuration/ settings of computer systems and devices

1.1.6 Basic computer configuration set up

1.1.7 System’s specifications1.1.8 Identifying common

symptoms and problems associated with each devices

1.1.9 Troubleshooting and isolating

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PC hardware problems1.1.10 Diagnosing and

troubleshooting hardware conflicts

1.1.11 Knowledge in installing peripherals, network devices and other I/O devices

2. Diagnose and Troubleshoot Computer Systems

2. 1 Diagnosing and Troubleshooting Computer Systems

2.1.1 Different types of computer systems error.

2.1.2 Software as tools for diagnosing computer systems.

2.1.3 Hand tools and its uses.2.1.4 Procedures in diagnosing

computer systems2.1.5 Safety precautions2.1.6 Parts and functions of

computer system2.1.7 Software ( operating system,

application software)2.1.8 Electrical theory2.1.9 Computer monitors2.1.10 Techniques for diagnosing

computer system2.1.11 Proper repairing/replacing

procedures of different components

2.1.12 Wiring techniques2.1.13 Power supplies2.1.14 Determining defective

components2.1.15 Basic networking2.1.16 Guidelines for testing

computer system2.1.17 Advance networking2.1.18 Computer systems operation2.1.19 Digital electronics2.1.20 Communications

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3. Configure Computer Systems and Networks

3.1 Configuring Computer Systems and Networks

3.1.1 Inspecting work instructions according to job requirements.

3.1.2 Planning and preparing of standard operating procedures

3.1.3 Occupational health and safety3.1.4 Configuring system and

networks3.1.5 Procedures in using the tools

and equipments3.1.6 Occupational health and safety3.1.7 Testing normal function of

systems and networks3.1.8 Procedures in checking the

faults or problems3.1.9 Procedures in configure

systems and networks3.1.10 Occupational health and

safety3.1.11 Inspection of systems and

networks with manuals3.1.12 Making documents and

reports

100

4. Maintain computer systems and networks

4.1 Maintaining computer systems and networks

4.1.1 Plan/conduct maintenance procedures according to job requirements.

4.1.2 Safety measures are observed at all times.

4.1.3 Identify and diagnose faulty system.

4.1.4 Prepare tools and test equipments.

4.1.5 Identify or obtain PC specifications and schematic diagrams.

4.1.6 Identify or obtain Network functions and specifications.

4.1.7 Procedures in maintaining computer systems are followed

4.1.8 Safety measures are observed.

4.1.9 Diagnose and identify faulty

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systems.4.1.10 Run diagnostics software.4.1.11 Repair or replace faulty

system4.1.12 Burn-in or test repaired or

replaced computer system4.1.13 Procedures in maintaining

network systems are followed4.1.14 Safety measures are

observed.4.1.15 Diagnose and identify faulty

systems and cables.4.1.16 Run diagnostics software.4.1.17 Repair or replace faulty

systems and cables.4.1.18 Burn-in or test repaired or

replaced network system.4.1.19 Check the

maintained/serviced computer systems to ensure safe operation.

4.1.20 Run or conduct computer to computer communications.

4.1.21 Connect to the internet if necessary.

4.1.22 Burn-in serviced or replaced components.

4.1.23 Return computer to networking area.

4.1.24 Document the task undertaken.



COMPETENCY ANALYSIS

This table present the number of modules developed in a particular unit of competency.

Unit of CompetencyNumber of Modules

Total

BASIC

1. Participate in workplace communication2. Work in team environment3. Practice career professionalism4. Practice occupational health and safety procedures

1111

1111

4

COMMON

1. Apply Quality Standards2. Perform computer operations3. Perform mensuration and calculation4. Prepare and interpreting technical drawing5. Using hand tools6. Terminate and Connect Electrical Wiring and

Electronics Circuit

1

1

1

1

1

1

1

1

1

1

1

1

6

CORE

1. Install computer systems and networks2. Diagnose and troubleshoot computer systems3. Configure computer systems and networks4. Maintain computer systems and networks

1

1

1

1

1

1

1

1

4

TOTAL 14



ASSESSMENT METHOD:

1. Hands on2. Direct observation3. Practical Demonstration4. Oral and Written Exam

COURSE DELIVERY:

1. Lecture-Demonstration2. Self-paced instruction3. Group discussion

RESOURCES:

Tools Equipment Materials

Operating System Hubs/switches UTP Cat. 5 cables

Application program CDROMs UTP Cat.3 cables

Components / Dividers Modem/router RJ 45 modular plug

Oscilloscope Printers Learning Manuals

Rulers Hubs Work Instruction

T-square Server Hand-outs

Calculator Peripherals Board marker

Multi-tester Desktop Computers White board

Soldering gun Schematic diagrams

Pliers Charts

Cutters Block diagrams

Screw drivers Layout plans

Goggles Location Plans

Gloves Instrumentation diagrams



Protractor Loop diagrams

Steel rule System Control diagrams

LAN tester Drawing boards

Utility Software

Anti-static wrist wrap

Masks

Crimping tools

Flashlights

Sharp pointed tweezers

Mirror (inspection)

Soldering gun

QUALIFICATIONS OF TRAINER:

Must be a holder of Computer Hardware Servicing NCII or equivalent available qualification

Must have completed Training Methodology II (TM II) Must be physically and mentally fit Must have at least 2 years relevant job/industry experience


CHS Course Design

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