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Transcript of Chilliwack. ▹ Strengthen communities by connecting people with the help they need ▹ Provide...
Chilliwack
▹ Strengthen communities by connecting people with the help they need
▹ Provide information and referrals for community, government and social services
▹ Provide data to inform programming and public policy
What we do
Chilliwack
Non-profit agency in operation since 1953
Accredited by the Alliance of Information and Referral Systems (AIRS) since 2008
Operating 211 service since June 2010
Funded by United Way of the Lower Mainland, Fraser Valley, City of Vancouver
History
Chilliwack
▹ Calls answered 24/7, 365 days a year
▹ Free & Confidential
▹ Multilingual
▹ Available in Metro Vancouver, Fraser Valley, Squamish-Lillooet, Sunshine Coast
▹ Accessible to 2.7 million British Columbians
211 Service
Chilliwack
Chilliwack
Access to over 8,000 community resources
211 Quarterly Growth 2011-2014
Chilliwack
General call data: Top Reasons for call
Chilliwack
Client Satisfaction
Chilliwack
SQM Client Satisfaction (Target 75%)
▹ VictimLink BC
▹ Youth Against Violence Line
▹ Problem Gambling Helpline
▹ Alcohol & Drug Information Referral Service
Specialty Lines Contracted I&R Services
Chilliwack
CHILLIWACK
▹ 3,097 calls in 3 years ▹ Average of 1,000 calls per
year
Chilliwack
▹ HOW many calls between 2012-2014 in Chilliwack?▹ WHO made the calls?▹ WHY did they call?▹ WHERE were the services referred to located
211
Alcohol & Drug Information & Referral Service
Victim Link BC
Problem Gambling Help line
WHAT line received most of the calls? Call Line (2012-2014)
Chilliwack
▹ Women accounted for 60% of the callers
WHO made the calls? (2012-2014)
▹ 89% of the calls were made by people between 19 and 54 years old
Chilliwack
Why did they call? Top 3 Reasons (2012-2014)
Chilliwack
HOW did reasons for call change during these years?
Chilliwack
*22% of the calls in 2014 concerned substance
use
“Property crime is rising and people generally steal because they need to fuel a drug addiction.” Sharon Gaetz, Mayor of Chilliwack Chilliwack Times, November 7th, 2014
SUBSTANCE USE has been a problem in Chilliwack
▹ Calls from correctional facilities do not explain the high call volume
▹ 75% of the calls in 2014 related to substance use were from the individuals in the community
▹ Only 25% of the calls came from correctional facilities
Chilliwack
Chilliwack
Outside Chilliwack
WHERE were the services referred to located?Referrals made in 2014
Chilliwack
Substance Use — Top 5 referrals (2014)
Chilliwack
Abuse — Top 5 referrals (2014)
Chilliwack
Housing & Homelessness — Top 5 referrals (2014)
Chilliwack
Dial 211 — 24/7/365Text 211 from any mobile device (coming soon)The Red Book Online www.bc211.caEmail [email protected]
Follow us on Social media!
@bc211Help
www.facebook.com/bc211
Contact
Chilliwack