Hypothesis

By providing detailed By providing detailed reporting of caseload across all case workers and organisations, it will be possible to better utilise staff and spread effort and caseload.

H

Problem

Case and resource Case and resource assignment lacks detailed understanding. This results in misalignment and possible over utilisation of resources.

P

Caseload management

ShadowingWorkshops

InsightChallengesAreas of Focus

Paper Prototypes designed through iterative process

Online prototype

Intake1. Fewer non- ROSH (Risk of Serious Harm) reports

Assessment and Intervention2. Fewer children re-reported at ROSH

3. More children receive a face to face service

Permanency4. More children exit Out of Home Care (OOHC)4. More children exit Out of Home Care (OOHC)

5. More children are restored to their parents

6. More children are adopted (additional orders finalised)

Placement7. Children in OOHC Transitioned to NGO

8. More children avoiding OOHC

KPIs

I

A

P

P

It can take, anywhere from 5 to 30 minutes at triage to tally up the number of previous reports and reported concerns for a family. Overall an average of 15 minutes per case (Based on 20/week)

Preparing for WAM, getting together all the cases, timeframes and information takes up to 4 hours/week

Accessing caseworker’s cases and tasks takes up to 60 minutes per day per manager (Based on 4 Mper manager (Based on 4 MCW per CSC)

Accessing financial records on KiDS to ensure payments are current and up to date takes up to 60 minutes per OOHC manager per day (Based on 1 OOHC MCW per CSC)

Accessing legal schedules, court dates and court orders takes 5-10 minutes per case (done 2-3 times per week per manager, based on 4 MCW per CSC)

RRecording case review, informal case discussions and emailing assigned case tasks and directions, minimum 1 hour per caseworker per week (based on a team of 6 caseworkers and 4 teams per CSC)

Reviewing KiDS records to identify outstanding SARA assessments or incomplete KiDS records, up to 60 minutes per manager per week (Based on 4 MCW per CSC)

Increased throughput of allocated casework due to stricter adherence to to SARA times frames and assessment due dates

TOTAL

5

4

20

5

2

24

4

Immeasurable

74

TASK HOURS / WEEK / DISTRICT

Expected Results

Thank You