Children, families and carers | Family & Community Services€¦ · Web viewaged 0-5 years. aged...
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Schedule B
Early Intervention & Placement Prevention (EIPP) programservice specification template
NOTE: This service specification template will be subject to ongoing assessment and review during the EIPP transition phase 2010/11 and 2011/12.
CY&FS - service specification name: TBA - Operating name:IFS – service specification name: TBA - Operating name: IFP – service specification name: TBA - Operating name: This service specification forms an annexure to the service agreement and is subject to all the conditions contained in the service agreement.
The Department of Human Services NSW (Community Services) requires the provision of Early Intervention & Placement Prevention services as detailed in this service specification.
In line with Community Services Performance Monitoring Framework, the agreed service delivery components (e.g. geographic coverage, service activities and service levels) in this individual service specification will be reviewed on an annual basis in consultation with the service provider.
* For Departmental use only Position Signature DatePrepared by: Approved by:
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1.1 Service specification name
Child Youth & Family Supportservice specification Name: TBACOMS Identification Code: TBAOperating Name:
Intensive Family Supportservice specification Name: TBACOMS Identification Code: TBAOperating Name:
Intensive Family Preservationservice specification Name: TBACOMS Identification Code: TBAOperating Name:
1.2 Region
Region name:
1.3 Network
Administering unit: Partnership and planning cost centre name and code:
1.4 Program
Program name: Early Intervention & Placement Prevention program
1.4.1 Sub-program
COMS Sub-Program Name
Child Youth & Family Support(CY&FS)
Intensive Family Support(IFS)
Intensive Family Preservation (IFP)
SAP fund code TBA TBA TBAYes/No
1.5 Funding
1.5.1 Funding type Yes/NoCY&F IFS IFP
RenewableFixed termOne-off
1.5.2 Funding amount Funding amountCY&F IFS IFP
1.5.2 Renewable
funding amount per annum1.5.3 Fixed term funding amount per annum1.5.4 One-off funding amount
1.6 Start date 1 July 2011
1.7 End date 30 June 2014
1.8 Client groups
Note: Refer to the program guidelines for details on eligibility criteria, characteristics of families suitable for referral and priority of access
Client (Yes or No)
Indigenous status(Yes or No)
CALD status(Yes or No)
Child, Youth and Family sub-program:1.8.1 (a) Child and Family SupportFamilies with children aged under 13 years, or expecting a child.
1.8.1 (b) Youth and Family SupportYoung people aged 12 to under 18 years and/or their families.
1.8.2 Intensive Family SupportFamilies with children aged 0-15 years
1.8.3 Intensive Family PreservationFamilies with children aged 0-15 years
1.9 Geographic coverage
Service activities Local Government Areas where services will be delivered
If area covered is smaller than LGA, please specify the area/s to be covered
Child and Family Support
Youth and Family Support
Intensive Family Support
Intensive Family Preservation
1.10 Service activities
1.10.1 EIPP Child and Family SupportActivity components
Service description Service outlet location/s by LGA
Advice and referral
Providing comprehensive information and advice to families experiencing non-chronic and non entrenched problems (such as child’s behaviour, financial difficulties, unemployment and lack of day-to-day living skills)
Providing information and support so that families access appropriate services
Providing an entry and referral point for other services provided as part of the Child, Youth and Family Support service model (e.g. case management and parenting skills activities).
Duration/intensity of service (average): Single occasion of individual service or short term service (2 to 3 occasions of service)
Assessment and case planning
Providing assessment & case planning to: assess the strengths and needs of the children and family, including any risks; plan and coordinate a mix of services to meet the child/ren and family’s needs and address risks; monitor and evaluate the effectiveness of the services being delivered to the child/ren and family.
Client focussed case work
Undertaking activities to implement the case plans of individual clients, including: information and advice; support, advocacy and counselling; mediation; referrals to relevant agencies or specialist services; skills development to help clients achieve outcomes; and the use of brokerage to purchase goods and/or services.
Providing education programs eg life skills, budgeting, protective behaviours training to individuals and groups.
Duration/intensity of service (average): 3 months, can be extended with case review.Home visiting Providing a structured program that provides parenting skills
development and support to parents and is delivered to an individual family in the home or another location (eg Parents As Teachers program).
Duration/intensity of service (average): 3 months, can be extended with case review. Counselling Providing counselling by qualified professionals to child/ren,
carers and families who have been assessed as needing counselling.
Duration/intensity of service (average): 3 months, can be extended with case review. Practical/skills development groups
Providing practical skills in a group situation eg cooking, household management, money management skills.
Duration/intensity of service (average): Can be one off or short term (approximately 2 to 12 weeks).
Parenting skills groups
Providing structured parenting programs comprising short-term focussed interventions designed to help parents improve their relationship with their child. These groups will focus on developing parents’ skills in responding to children’s needs and particularly appropriately addressing challenging behaviours and emotional problems.
Duration/intensity of service (average): Approximately 6-12 weeks.Parent support groups
Facilitating self help/peer support groups for parents experiencing particular issues, for example, post natal depression.
Duration/intensity of service (average): Approximately 6 to12 weeks
1.10.2 EIPP Youth and Family SupportActivity components
Service description Service outlet location/s by LGA
Advice and referral
Providing information and advice to young people and/or their families experiencing non-chronic and non entrenched problems including alcohol and/or other drug misuse; health, including mental health issues; transitioning; safety; relationships; education; training, employment; culture and justice issues
Providing information and support so that young people and/or their families access appropriate services;
Providing an entry and referral point for other services provided as part of the Child, Youth and Family Support service model (e.g. case management and counselling).
Duration/intensity of service (average): Single occasion of individual service; short term service (2 to 3 occasions of service)
Assessment and case planning
Providing assessment and case planning to: assess the strengths and needs of the young person and/or their family, including the risks and needs of the young person and/or their family; plan and co-ordinate a mix of services to meet needs of the young person and/or their families and address any risk factors; monitor and evaluate the effectiveness of the services being delivered to the young person and/or their families.
Client focussed case work
Undertaking activities to implement the case plans of the individual young person and/or their family, including: information and advice; support, advocacy and counselling; mediation; referrals to relevant agencies or specialist services; skills development to help clients achieve personal goals; and the use of brokerage to purchase goods and/or services.
Duration/intensity of service (average): 3 months, can be extended with case review.Counselling Providing counselling by qualified professionals to young
people and/or families who have been assessed as needing counselling.
Duration/intensity of service (average): 3 months, can be extended with case review.
Skill focussed groups and/or training for youth
Instructional/skills development groups to develop life skills training (social skills, relationships) financial management/budgeting; career advice and support;
Training/workshops provided to teach clients how to achieve personal goals. Training/workshops may include: life skills training; financial management/budgeting;
Multi-component programs including psychosocial support, self-help strategies, skill development, relationship development, building connection to family and education, and specialised and multidisciplinary care or treatment.
Duration/intensity of service (average): Approximately 8 to 12 weeks, can be extended with case review.
Parenting skills groups
Providing structured parenting programs comprising short-term focussed interventions designed to help parents improve their relationship and communication with their young person, or to help young parents to improve their relationship with their child/ren, and to develop appropriate skills in responding to their child’s needs and in addressing challenging behaviours and emotional problems.
Duration/intensity of service (average): Approximately 6-12 weeks.
1.10.3 EIPP Intensive Family SupportActivity components
Service description Service outlet location/s by LGA
Advice and referral
Providing comprehensive information and advice to families experiencing crisis with chronic and entrenched problems (such as child’s behaviour, financial stress, domestic violence, drug and alcohol or substance abuse or poor and inappropriate housing for the needs of the family)
Providing support so that families access appropriate services
Providing an entry and referral point for other services provided as part of the Child, Youth and Family Support service model (e.g. case management and parenting skills activities)
Providing practical support including housing and assistance to access Government financial support, basic household goods, transportation, cleaning, clothing, childcare respite care and meeting essential financial expenses
Duration/intensity of service (average): May be multiple access to advice and support services over 12 month period.
Assessment and case planning
Providing assessment and case planning to: assess the strengths, risks and needs of the child/ren and family; plan and co-ordinate a mix of services to meet the child/ren and family’s needs; monitor and evaluate the effectiveness of the services being delivered to the child/ family; plan for the family’s transition out of this service.
Family focused case work:intervention component
Providing intensive support to implement the case plans of individual clients, including: information and advice; support, advocacy and counselling; mediation; referrals to relevant agencies or specialist services; skills development to help clients achieve outcomes; and the use of brokerage to purchase goods and/or services
Service delivery primarily in the home or community Access to brokerage funds for a variety of practical
support and supportive counselling/skills training that meet the assessed needs of parents/children.
Duration/intensity of service (average): Intensive service delivery within the first 12 weeks that will involve caseworkers being available to families 24 hours a day, seven days a week. A caseworker will typically meet with family members up to twice a week, with telephone contact between meetings. The frequency of home visits will be determined by the needs of the family. In general, it is anticipated that the frequency will reduce over the course of the 12 week intensive support phase of the program.
Family focused case work:consolidation component
Providing on-going support to implement the case plans of individual clients with the same services and delivery modes as in the intervention component above.
Duration/intensity of Service (average): Up to 40 weeks of tailored support with an average of 10 visits over this time that consolidates and builds on improvements made within the first 12 weeks
Home visiting
A structured program that provides practical support and supportive counselling/skills training that meets the needs of the family and is delivered in a family’s home or another location (eg Parents as Teachers). Includes individual parenting programs.
Duration/intensity of service (average): Up to 12 months Counselling Providing counselling that meets the assessed needs of
child/ren, parents and families.Duration/intensity of service (average): Up to 12 months
Skills Practical skills development groups eg household
focussed groups
management, money management. Can be one off or short term (approximately 2 to 8 weeks).
Structured parenting programs to help parents improve their relationship with their child/ren, and to develop their skills in responding to children’s needs and appropriately addressing challenging behaviours and emotional problems. Medium level program: 6 to 8 weeks; high level program: 8 to12 weeks.
Duration/intensity of service (average): Varies with service type from one off to 12 weeks.
Parent support groups
Facilitating self help/peer support groups for parents experiencing, for example, post natal depression.
Duration/intensity of service (average): Approximately 6 to 12 weeks.
1.10.4 EIPP Intensive Family Preservation
Activity components
Service description Service outlet location/s by LGA
Advice and referral
Providing comprehensive information and advice to families experiencing crisis and chronic and entrenched problems (such as child’s behaviour, financial stress, domestic violence, drug and alcohol or substance abuse or poor inappropriate housing needs for the family)
Providing support so that families access appropriate services
Providing an entry and referral point for other services provided as part of the Child, Youth and Family Support service model (e.g. case management and parenting skills activities)
Providing practical support including housing and assistance to access Government financial support, basic household goods, transportation, cleaning, clothing, childcare respite care and meeting essential financial expenses
Duration/intensity of service (average): May be multiple access to advice and support services over 12 month period.
Assessment and case planning
Providing assessment & case planning to: assess the strengths, risks and needs of the child/ren and family; plan and coordinate a mix of services to meet the child/ren and family’s needs; monitor and evaluate the effectiveness of the services being delivered to the child/ren and family; plan family’s transition out of this service.
Family focused case work:intervention component
Providing intensive support to implement the case plans of individual clients, including: information and advice; support, advocacy and counselling; mediation; referrals to relevant agencies or specialist services; skills development to help clients achieve outcomes; and the use of brokerage to purchase goods/services
Service delivery primarily in the home or community
Access to brokerage funds for a variety of practical support and supportive counselling/skills training that meet the assessed needs of parents/children.
Duration/intensity of service (average): Intensive service delivery within the first 12 weeks that will involve caseworkers being available to families 24 hours a day, seven days a week. During this time a caseworker will typically meet with family members up to three to five times a week, with telephone contact between meetings. The frequency of home visits will be determined by the needs of the family. In general, it is anticipated that the frequency will reduce over the course of the 12 week intensive support phase of the program
Family focused case work:consolidation component
Providing on-going support to implement the case plans of individual clients with the same services and delivery modes as in the intervention component above
Duration/intensity of service (average): Up to 40 weeks of tailored support with an average of 10 home visits that consolidates and builds on improvements made within the first 12 weeks
Home visiting A structured program that provides support and skills development to parents and is delivered in a family’s home or another location (eg Parents as
Teachers). Includes individual parenting programs.
Duration/intensity of service (average): Up to 12 months Counselling Providing counselling that meets the assessed
needs of child/ren, parents and families.Duration/intensity of service (average): Up to 12 months
Skills focussed groups
Practical skills development groups eg household management, money management. Can be one off or short term (approximately 2 to 8 weeks).
Structured parenting programs to help parents improve their relationship with their child/ren, and to develop their skills in responding to children’s needs and appropriately addressing challenging behaviours and emotional problems. Medium level program: 6 to 8 weeks; high level program: 8 to12 weeks.
Duration/intensity of service (average): varies with service type from one off to 12 weeks.
Parent support groups
Facilitating self help/peer support groups for parents experiencing, for example, post natal depression.
Duration/intensity of service (average): Approximately 6 to 12 weeks.
1.10.5 Implementation/transition plan (if appropriate)Implementation/Transition Plan
Task WhoTimeframe
Start date End date
Capital assets
1.
Operations
2.
Human resources
3.
Policies and procedures
4.
Service delivery to clients
5.
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1.11 Service results
NOTE: The Service results section of the EIPP service specification template is draft and subject to final consideration.
The service provider will be required to provide information to Community Services regarding services provided. For purposes of accountability and monitoring, the service provider is expected to maintain systems that collect the information detailed in the service results and service levels sections of this service specification.
Service activity name
Outcomes Key performance measures Performance targets
Data set Source
EIPP Child & Family Support
Children are linked to specialist support to improve developmental gap areas
Parents/carers: Have improved parenting
knowledge & skills Know about community
services & resources to meet their family’s needs
Have people to support them
Families achieve their goals
Number of children who participated in the program: aged 0-5 years aged 6-12 years
Number of children who participated in the program: aged 0-5 years = <number> aged 6-12 years = <number>
To be determined. options: individual service
provider and/or portalNumber of parents/carers
who participated in the C&FS program
Number of parents/carers who participated in the program = <number>
Number and percentage of families who stayed in the program for the planned duration
Number and percentage of families who stayed in the program for the planned duration = <number>, <%>
Number and percentage of families who: identify as Aboriginal &/or
Torres Strait Islander speak a language other
than English at home have a parent aged 21
years or under have a parent with a
disability have a child with a
disability
Number and percentage of families who: identify as Aboriginal &/or
Torres Strait Islander = <number>, <%>
speak a language other than English at home = <number>
have a parent aged 21 years or under = <number>, <%>
have a parent with a disability = <number>, <%>
have a child with a disability = <number>, <%>
Number and percentage of parents/carers who say that through the program they
Number and percentage of parents/carers who say that through the program they learnt
learnt new things: to assist them in
parenting about services &
resources far families in our area
new things: to assist them in parenting =
<number>, <%> about services & resources
far families in our area = <number>, <%>
Number and percentage of parents/carers who say they now feel more confident in parenting.
Number and percentage of parents/carers who say they now feel more confident in parenting = <number>, <%>
EIPP Youth & Family Support
Parents/carers: know about community
services & resources to meet their family’s needs
have improved relationships with their child/ren
Young people in families achieve their goals
Young people: remain engaged with
education or are in employment
are connected with their family
have knowledge & skills for positive life choices
achieve their goals
Number of parents/carers who participated in Y&FS the program
Number of parents/carers who participated in the program = <number>
to be determined. options: individual service
provider and/or portalNumber and percentage of
parents/carers who say they now feel more confident in parenting
Number and percentage of parents/carers who say they now feel more confident in parenting = <number>, <%>
Number and percentage of accepted young people/families who stayed in the program for the planned duration
Number and percentage of accepted young people/families who stayed in the program for the planned duration = <number>
Number and percentage of those who: identify as Aboriginal &/or
Torres Strait Islander speak a language other
than English at home have a parent with a
disability have a child with a
disability
Number and percentage of those who: identify as Aboriginal &/or
Torres Strait Islander = <number>, <%>
speak a language other than English at home = <number>, <%>
have a parent with a disability = <number>, <%>
have a child with a disability = <number>, <%>
Number of young people who participated in the program: aged 12-14 years aged 15-17 years
Number of young people who participated in the program: aged 12-14 years =
<number> aged 15-17 years =
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<number>Number and percentage of young people who say that through the program they: learnt new things feel more confident
Number and percentage of young people who say that through the program they: learnt new things =
<number>, <%> feel more confident =
<number>, <%>Number and percentage of young people with poor attendance at entry who: at exit attend school
regularly at exit attend vocational
training or at least 20 hrs/week paid employment
Number and percentage of young people with poor attendance at entry who: at exit attend school regularly
= <number>, <%> at exit attend vocational
training or at least 20 hrs/week paid employment = <number>, <%>
Number and percentage of young people who say the most important goal was fully achieved
Number and percentage of young people who say the most important goal was fully achieved = <number>, <%>
EIPP Intensive Family Support
EIPP Intensive Family Preservation
Children: are safe attend early childhood
education/care or school regularly
improve in developmental gap areas
Parents/carers:
Number of children who participated in the program: aged 0-5 years aged 6-12 years aged 13 to 15 years
Number of children who participated in the program: aged 0-5 years = <number> aged 6-12 years = <number> aged 13 to 15 years =
<number>
to be determined. options: individual service
provider and/or portal
Number of parents/carers who participated in the program
Number of parents/carers who participated in the program = <number>
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have improved parenting knowledge, skills & behaviour
have people to support them
know about & use community services & resources to meet their family’s needs
have improved relationships with their children
feel more in control of their lives
Families: have increased
strengths/protective factors
have reduced stressors/risk factors
achieve their goals
Number and percentage of parents/carers who say that through the program they learnt new things: To assist them in
parenting about services &
resources for families in our area
Number and percentage of parents/carers who say that through the program they learnt new things: To assist them in parenting =
<number>, <%> about services & resources
for families in our area = <number>, <%>
Number of families referred to the program
Number of families referred to the program = <number>
Number of referred families that were accepted & entered the program within 3 days of referral
Number of referred families that were accepted & entered the program within 30 days of referral = <number>
Number of accepted families who participated in the program for the planned duration
Number of accepted families who participated in the program for the planned duration= <number>, <%>
Number and percentage of families who: identify as Aboriginal &/or
Torres Strait Islander speak a language other
than English at home have a parent with a
disability have a child with a
disability
Number and percentage of families who: identify as Aboriginal &/or
Torres Strait Islander = <number>, <%>
speak a language other than English at home = <number>, <%>
have a parent with a disability = <number>, <%>
have a child with a disability= <number>, <%>
Number & percentage of accepted families who stayed
Number & percentage of accepted families who stayed in
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in the program: less than 3 months 3 to 6 moths over 6 months to 12
months over 12 months
the program: less than 3 months =
<number>, <%> 3 to 6 months = <number>, <
%> over 6 months to 12 months
= <number>, <%> over 12 months = <number>,
<%>Number of families who received the following service components: Advice & referral Practical support Assessment and case
planning Co-ord of specialist
assessments and referrals
Casework Home Visits Counselling Practical skills groups Parenting skills groups Parent support groups Formal child care
Number of families who received the following service components: Advice & referral = <number> Practical support = <number> Assessment and case
planning = <number> Co-ord of specialist =
<number> assessments and referrals =
<number> Casework = <number> Home Visits = <number> Counselling = <number> Practical skills groups =
<number> Parenting skills groups =
<number> Parent support groups =
<number> Child care = <number>
Number & percentage of families where the worker assesses increased strengths
Number & percentage of families where the worker assesses increased strengths = <number>, <%>
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1.12 Service levels
A B C D E F G H I J K L1 Child Youth and Family Subprogram
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4Child and Family Support
Advice and Support
5Child and Family Support
Parenting Programs
6Youth and Family Support
Advice and Support
7Youth and Family Support
Parenting Programs
9 Intensive Family Support Subprogram
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12 Intensive Family Support
14 Intensive Family Preservation Subprogram
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17 Intensive Family Preservation
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1.13 Service provider details:
1. Provider name
2. Short name or trading name
3. ABN
4. Incorporation number
5. Service provider legal status
6. Postal address PO Box
No. and street name
Suburb/Town
City
State Postcode
7. Physical location of theorganisation (unless confidential for client safety)
No. and street name
Suburb/Town
City
State Postcode
8. Nominated contact Titleperson
First name
Surname
Position in agency
Phone number
Mobile number
Fax number
Email address
9. Alternate contact Title
First name
Surname
Position in agency
Phone number
Mobile number
Fax number
Email address
10. Are the services being provided by a partnership?
No this section is complete
Yes please complete the rest of this section
11. Name of consortium(If relevant)
12. Consortium members
Consortium member (agency names)
SAAP services to be provided (as per Section 1.10.1-1.10.6)
Community Services region
1. (the Principal agency)
2.
3.
4.
5.
6.
7.
8.
9.
10.
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1.14 Partner agency details(These should be completed for each agency that is a member of the consortium)
1. Name of the partner agency
2. ABN of the partner agency (Agency One)
3. Service to be provided
4. Physical location of the No. and street namepartner agency
Suburb/Town
City
State Postcode
5. Nominated contact Titleperson for partner agency
First name
Surname
Position in agency
Phone number
Fax number
Email address
1.15 Special conditions
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Agreement was reached on __________________ between the Director (Date)
Partnerships and Planning of the __________________________________ Region /
Head Office Directorate of the Department of Human Services, Community Services and
_____________________________ of _________________________________________ (Name) (Organisation name)
on the content of this service specification.
Signed ____________________________ Signed ____________________________
Date ___________________________ Date _______________________________
2 Attachments
This service specification contains the following attachments:
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