Chatter that Matters - National Council on Problem … put, is just the process of reusing...

Basketball is iconic in Connecticut. With years of nationally ranked teams and high

profile collegiate play in Connecticut, the madness that is March is familiar to all of

us. Maybe too familiar.

Perhaps you or someone you know is participating in a March Madness pool. Accord-

ing to a recent Career Builder Survey, approximately 11% of workers will participate

in a March Madness pool this year and 19% have participated at some point in the

past. Other sources report that over $2.5 billion is wagered annually on the men’s

NCAA basketball tournament.

Even the President participated this year. President Obama proudly showcased his

bracket on ESPN and predicted that a number four seed, Michigan State, would be the

2014 Champions. Warren Buffet also raised the profile of March Madness this year

with his promise of making the person with the “perfect bracket” a billionaire.

You may be surprised to know that the odds of winning many of our top prize tickets

are better than picking a perfect men’s NCAA basketball bracket.

So, as with all gambling, please pause. If you are going to participate in any gam-

bling, especially if it involves a wager, think about how

March is National Problem Gambling

Awareness Month (NPGAM).

NPGAM is a grassroots public aware-

ness and outreach campaign to educate

the general public and health care pro-

fessionals about the warning signs of

problem gambling and raise awareness

about the help that is available both lo-

cally and nationally. For campaign mate-

rials and more information, please visit

www.npgam.org.

The Connecticut Lottery Corporation

has developed extensive and innovative

public awareness materials and partner-

ships that serve as a model for other lotter-

ies and organizations across the country.

“National Problem Gambling Awareness

Month provides an opportune time to join

together to help prevent gambling addic-

tion, promote responsible gaming, and

provide support for those who suffer from

this disorder,” states Keith Whyte, execu-

tive director of the National Council on

Message from the President & CEO TOPICS:

Message from

the President

& CEO

1

Responsible

Gambling

1

Supplier

Diversity &

Inclusion

2

Pro Business 2

Green

Initiatives

3

Values in

Motion

6

Responsible Gambling

M A R C H 2 0 1 4 V O L U M E 3 , I S S U E 1

CORPORATE

RESPONSIBILITY

TEAM:

Janice Beckner

Suzanne Colley

Annmarie Daigle

Fred DuPuis

Steve Fox

John Gasparini

Wendy Gasparini

Lana Glovach

Luci Goodwin

Valerie Guglielmo

Jennifer Hunter

Joel Kalinowski

Violetta Lukin

Francine Magnano

Anne Noble

Diane Patterson

Rob Raczka

Janet Rocco

Jane Rooney

Theresa Scott

Susan Starkowski

Linda Tarnowski

Chelsea Turner

Steve Wagner

Andrew Walter

Sharon Zarotney (Article continued on page 5)

(Article continued on page 4)

Chatter that Matters ™

Connecticut Lottery Corporation ● 777 Brook Street ● Rocky Hill, CT 06067 ● 860-713-2700

http://www.npgam.org

Supplier Diversity & Inclusion initiatives fused with Responsible Gambling efforts as the Connecticut

Lottery Corporation recently announced a partnership with Bauzá & Associates, a Connecticut-based

agency specializing in multicultural marketing. In their first project together, the CLC challenged Bauzá

& Associates to build a completely new retailer training video addressing critical areas of responsible

gambling. They were tasked with redefining the creative direction of these types of videos – including

making them shorter, engaging, and most importantly, more accessi-

ble. In fact, for the first time ever, the CLC will produce a training

video in three separate languages: English, Spanish, and Hindi, to help

connect with as many retailers in their native language as possible.

"Bauzá & Associates is honored to be the first multicultural agency

chosen by the CLC to collaborate on such a critical project that will be

available on a statewide level," says Hector Bauzá, CEO of Bauzá &

Associates. "By combining our expertise in multi-audience messag-

ing with the right amount of cultural competency, we are able to cre-

ate a video that arms CLC retailers with the necessary resources to pro-

C H A T T E R T H A T M A T T E R S

Supplier Diversity & Inclusion


In November, the Connecticut Lottery Corporation joined the New England Convenience Store Asso-

ciation (NECSA), an organization which represents and promotes the interests of the convenience store

industry by enhancing the image and profitability of its members.

As a new member, the CLC was excited to participate as an exhibiter in NECSA’s recent Trade Show,

“Fresh Ideas for Healthy Profits.” The show was held at the DCU Center in Worcester, Massachusetts on

Wednesday, March 19, 2014.

As an attendee, these trade shows provide an outstanding opportunity for convenience store executives to

learn about what's hot, what's new, and what's bringing new customers into their stores.

As an exhibitor, these trade shows provide the CLC with the perfect vehicle to establish our presence in

the New England marketplace, while also giving us the opportunity to meet thousands of convenience

store owners, buyers, and executives all under one roof.

Heading up our booth was a well-seasoned team of lottery professionals—

Laura Rapport, Diane Geary, Pete Grimaldi and Jay Maloney. Their goal was

to illustrate how CLC products can help convenience store owners bring new

business and increased profitability by:

Pro Business

P A G E 2 V O L U M E 3 , I S S U E 1


Green Initiatives - Recycling In a Jiffy


operations by using the mailers to file receipts

or store newspaper returns. By doing this, they

save money by not having to buy additional

supplies and they keep their store organized at

the same time!

Big Brother Market LLC of East Hartford told

us that because the mailers are made of strong

material, and are stiffer than other envelopes,

they are perfect for document storage. New

receipts, invoices, and other business papers

are kept safely in the mailers until they are

sorted and filed. Again, this is a cost-saving,

green method that reuses the mailers with very

little effort.

Supporting businesses that produce sustainable

products not only decreases waste; in many

cases it can mean more cost-effective prices

too. Even without the cost benefits, however,

you simply can’t refute the positive and lasting

effects that utilizing these types of products can

have on our environment. Because we have to

recognize that our Earth’s resources are not

limitless, we must push to continue to find

ways, both big and small, that we can make a

difference.

Article by:

Suzanne Colley & Jay Maloney

The Connecticut Lottery Corporation's recycling

efforts are starting an industry trend! Instead of

switching to plastic bags to distribute instant

tickets, the CLC recently decided to continue

shipping in Jiffy® Mailers, a product made from

100% recycled paper. This decision reinforces

the CLC’s commitment to being as environmen-

tally friendly and cost conscious with business

decisions as possible.

Because Jiffy Mailers are made from 100% recy-

cled paper, they can be recycled again at any

curb side pickup that accepts mixed paper (like

magazines, office paper, or junk mail), making

them a convenient way for our retailers to spread

this green practice to their stores.

Spreading the GREEN at retail:

Our retailers have told us that going green is im-

portant to them as well, and we’ve learned that

they’ve been ‘upcycling’ the Jiffy Mailers in in-

ventive ways for some time now. ‘Upcycling’,

simply put, is just the process of reusing materi-

als that would otherwise be thrown away, and it

can be very simple – as you’ll see from these re-

tailer stories.

West Side Convenience of New Britain has found

many different uses for the used Jiffy Mailers.

For one, they stay organized in their day to day

Message from the President & CEO (continued from page 1)


mote responsible gambling to their consumers.”

As a diverse supplier themselves, Bauzá brings a

unique and impactful dynamic to this project. From

their recommendation, a brainstorming team was

constructed that consisted of retailers, the CLC,

Bauzá & Associates, and members of the responsible

gambling community. Together, this group defined

the focus of the video, the languages it would be pro-

duced in, and the methods for distribution that would

be easiest for retailers to share with their employees.

Since then, Bauzá & the CLC have been hard at

work finalizing the creative and getting the video

ready for launch. It’s currently slated to be released

on the heels of National Problem Gambling Aware-

ness Month (March 2014), and will be distributed

system-wide, as well as integrated into the CLC’s

new retailer training program. We look forward to

sharing it with you.

Article by:

Joel Kalinowski

Supplier Diversity & Inclusion (continued from page 2)

much you are spending and your frequency of spend. Proceed slowly and thoughtfully.

It is especially important for us to be cautious because there is a higher prevalence for

problem gambling among those who work in the gaming industry. And remember, the

vast majority of us will have non-winning experiences.

Gambling is purely a form of entertainment; it is fun and done responsibly by many.

However, if you or anyone you know has a gambling problem, please provide him / her

with the CT Council on Problem Gambling’s toll-free, 24-hour helpline number: 888-

789-7777. It is free, confidential and translators are available.

Anne M. Noble

Greater New England

Minority Supplier

Development Council Annual

Awards Gala

Location: Aqua Turf Club,

Plantsville, CT

Date: Tuesday, May 6th

Time: 5:00pm-10:00pm

(The CLC is an annual

sponsor of this event)

Save the Date!Save the Date!

C H A T T E R T H A T M A T T E R S

Adding to impulse purchases through effective mer-

chandising techniques

Building loyalty for buying and cashing tickets at

their location

Boosting sales for their full line of products

Expanding their profitability

“NECSA’s Trade Show provided the CLC with a unique

forum to promote how the CLC can help retailers pros-

per in today's busy, competitive marketplace,” said Anne

Noble. “It also gave us the opportunity to connect with

our existing lottery retailers on a more informal basis

while encouraging them to take advantage of the many

new and exciting merchandising options available.”

Article by:

Valerie Guglielmo

Pro Business (continued from page 2)


Problem Gambling. “We picked March to help focus

attention on one of the most widespread and problematic

forms of gambling—illegal sports betting. March Mad-

ness has become one of the biggest betting events of the

year, likely to surpass even the Super Bowl.”

If you or a loved one is struggling with gambling, hope

and help is available anytime. The National Problem

Gambling Helpline

(1-800-522-4700) is ac-

cessible 24/7 and you will

be directed to help in your

area. Calls are free and

confidential.

Article by:

Jocelyn Wilcox

Program Administrator

NCPG


The Women's Business

Enterprise National Coun-

cil (WBENC) is the larg-

est third-party certifier of

businesses owned, con-

trolled, and operated by

women in the United

States and the nation's

leading advocate of

women-owned businesses

as suppliers to America's

corporations?

For more information,

check out:

www.wbenc.org

Did you know?Did you know? (continued from page 1)

http://www.wbenc.org

Copyright © 2014. Connecticut Lottery Corporation. All rights reserved.

Robin & Wendy from Claims show off their team’s

exhibit in the atrium – an interactive display that shares

important statistics about problem gambling.

We all have documents that need to be

printed single-sided now and then, but

most everything else we print could be

double-sided. Next time you go to

print, give a quick thought to whether or

not you can reduce your paper con-

sumption by half, just by choosing

“duplex” in the printer menu. This tree

will thank you later.

The Connecticut Lottery Corporation works hard to promote the Problem Gambling Helpline through an

array of activities all year long. Most recently, this message about the helpline has reached educational

board members, superintendents, and business managers statewide through the Connecticut Association of

Boards of Education’s CABE Journal.

Values in Motion

Simple Action,Simple Action,

SIMPLY GREEN!SIMPLY GREEN! “Life Shouldn’t Be A Gamble”

Level II recognition for our re-

sponsible gaming efforts from

the World Lottery Association

and we are studiously working

towards Level III. In this month

alone, we have also expanded

our messaging to parents as

Corporate Responsibility is

more than just a policy state-

ment, a training session or event

sponsorship. It is about making

a sustainable and ongoing com-

mitment to particular initiatives

relevant to the work we do. It

is about projecting who we are

as a Corporation and as employ-

ees. It is about making a mean-

ingful and positive impact on our

community and in our industry.

And, it is about realizing that

collectively we can effectuate

change. I am pleased to help

kick off CT Lottery Corpora-

tion’s (CLC) first Corporate

Responsibility Newsletter, Chat-

ter that Matters, and announce

that we have a new Corporate

Responsibility section on our

website. Please check them out.

Our Corporate Responsibility

umbrella has opened wider over

the last year. We now have

four primary areas of focus: re-

sponsible gaming, pro business

initiatives, diversity and supplier

diversity, and green initiatives. I

would like to briefly touch on

some of the work currently be-

ing undertaken in each of these

areas.

First, the CT Lottery Corpora-

tion was one of the first lotter-

ies in the United States to make

concerted, thoughtful efforts in

the area of responsible gaming

and our commitment is growing.

To date, we are one of only six

U.S. lotteries who have achieved

The CT Council on Problem

Gambling is pleased to be offer-

ing Chat as a part of their

Helpline Services. It is a venue

for connecting gamblers, their

families, and others impacted by

problem gamblers’ behavior to a

safe and caring environment that

provides them with an opportu-

nity to learn more about this

sometimes devastating addiction

and the help that is available to

deal with the challenges ahead.

CCPG’s Help by telephone re-

mains available 24/7, 365 days a

year, but what we have found

that the use of online communi-

cation is necessary for those

who choose not to access help

by telephone. Therefore, the

CT Council began their expan-

sion of problem gambling

helpline services through use of

Chat in 2012. Chat is essential

for interacting with a growing

new population. 79% of adults

and 93% of teenagers (12-17 yrs.

old) in the United States are

online. People in crisis are

reaching out using online ser-

vices (e.g. Facebook, Twitter,

Craigslist, personal blogs). Peo-

ple who are suicidal and in crisis

are also online; problem gam-

blers have the highest successful

suicide rate among all addictions.

The CT Council’s aim was to

develop a comprehensive and


Message from

the President

& CEO

1

Responsible

Gaming

1

Diversity 2

Pro Business 2

Green

Initiatives

3

Did You Know? 5

Responsible Gaming - Problem Gambling Chat

Chatter that Matters™ S E P T E M B E R 2 0 1 3 V O L U M E 1 , I S S U E 1

CORPORATE

RESPONSIBILITY

TEAM:

Janice Beckner

Suzanne Colley

Annmarie Daigle

Fred DuPuis

Steve Fox

John Gasparini

Wendy Gasparini

Lana Glovach

Valerie Guglielmo

Jennifer Hunter

Joel Kalinowski

Violetta Lukin

Francine Magnano

Anne Noble

Diane Patterson

Rob Raczka

Janet Rocco

Jane Rooney

Theresa Scott

Susan Starkowski

Linda Tarnowski

Chelsea Turner

Steve Wagner

Andrew Walter

Sharon Zarotney

Anne M. Noble

President and CEO



P A G E 2

Keynote

Speakers:

Governor

Dannel P.

Malloy,

Hartford CT

Mayor

Pedro E.

Segarra,

and President

of NMSDC

Joset B.

Wright-Lacy

Pro Business

Diversity The Greater New England

Minority Supplier Develop-

ment Council’s (GNEMSDC),

is sponsoring one of the larg-

est business opportunity fairs

and conferences focusing on

Supplier Diversity in the

Northeast.

The Connecticut Lottery is

proud to be a Corporate

Member of GNEMSDC, and

will be participating in the

annual Trade Show, as an

Exhibitor. Attending the

Trade Show for the CLC are

Janice Beckner, Annmarie

Daigle, Joel Kalinowski, Nikki

Nearing, Anne Noble, Solo-

mon Ramsey, Laura Rapport,

Sue Starkowski, Chelsea

Turner and Sharon Zarotney.

CLC will have its own exhibi-

tor booth along with over

100 other Corporate Buyers,

State Agencies, and Minority

Business Enterprises (MBEs).

This is a great opportunity for

Corporate Buyers to connect

with MBEs.

During the conference there

will be three Keynote Speak-

ers. The first day the Key-

note Speaker is the Mayor of

Hartford Pedro E. Segarra,

known for his signature pro-

gram “Opportunity Hart-

ford”. The Keynote Speakers

on the second day are Gover-

nor Dannel P. Malloy and

Joset Wright-Lacy, President

of the National Minority Sup-

plier Development Council, a

private non-profit organiza-

tion that helps build business

opportunities for Asian, Black

Hispanic and Native Ameri-

can owned companies.

The business opportunity fair

and conference is on Septem-

ber 24 & 25, 2013, at the

Connecticut Convention

Center in Hartford.

For approximately eight

years, the CLC has con-

tracted with MediFleet for

courier services to deliver

instant tickets throughout the

state of CT. Tickets

that are ordered by

4:00 pm on any

given day are deliv-

ered the very next

day. This is service.

In fact, MediFleet

exudes customer

service.

According to Suzanne Colley,

Warehouse and Distribution

Center Supervisor,

“MediFleet is an exceptional

vendor to work with. They

are timely and reliable, flexi-

ble with scheduling and route

changes, have high accuracy

ratings and most importantly,

they have developed excellent

relationships with our staff

and our retail partners.”

In August, Dan Fee, President

of Fleetgistics, MediFleet’s

parent company, and Walter

Humphrey, President of

MediFleet, visited the CT

Lottery Corporation to share

best practices and identify

opportunities. They toured

the facility, and met with

warehouse staff and admini-

stration. MediFleet is particu-

larly interested in being help-

ful as the CLC prepares for

new initiatives. Twenty-seven

MediFleet employees cur-

rently work with the CLC in

some capacity, and nine are

dedicated solely to our ac-

count. They may need to

hire additional staff as the

CLC’s distribution base

grows.

MediFleet is locally headquar-

tered in West Haven, CT.

Fleetgistics is a national com-

pany based in Orlando, FL

C H A T T E R T H A T M A T T E R S ™

CLC tour with Daniel Fee,

President of Fleetgistics and

Walter Humphrey, President of

MediFleet

that provides logistics solu-

tions for their clients. They

offer these services all over

the country to a variety of

industries, predominantly in

the medical field. The CLC is

currently their only lottery

client.

Lastly, in addition to being a

valuable business partner,

another reason MediFleet is

being featured in this newslet-

ter is because of their com-

mitment to green initiatives.

MediFleet’s business model is

centered on optimizing their

route deliveries to reduce

fuel consumption and lower

emissions.

Thanks MediFleet!

Green Initiatives

Responsible Gaming - Problem Gambling Chat (continued from page 1)


thoughtful approach to online

support. Through Chat we

provide compassionate, non-

judgmental listening, create a

comfortable setting to ex-

plore thoughts and feelings,

and promote the exploration

of positive next steps and

options. It is a confidential,

secure, and anonymous way

of reaching out for help when

you don’t know where else

to turn. It is convenient, can

be anonymous (awkward con-

versations that would be diffi-

cult to have in person), avoids

the stigma/shame of asking

for help from through a

Helpline call, helps those with

a lack of confidence and/or

verbal acuity to express emo-

tions and ask for help, and is

a way of “testing the waters”

to see if anyone cares. Also,

important to note, is that it is

one promising way of reach-

ing younger generations by

meeting them where they are

already congregating in mas-

sive numbers: online.

Chat specialists have exper-

tise in problem gambling and

provide emotional support &

referrals for problem gam-

blers and others impacted by

the gambler’s behavior. Cur-

rently, Chat is only available

5pm-midnight Monday

through Friday and Saturday

and Sunday noon to midnight.

The CT Council’s goal is to

offer 24/7 chat services within

the next year.

In the next few months we

also hope to offer Helpline

Text Services. More informa-

tion on text services will be-

come available on our web-

site.

www.problemgambling.org

Article by:

Mary Drexler

Executive Director

CCPG

to research and find a local

recycling program. Cur-

rently, the CLC participates

in a pallet recycling program

through All Pallet Recycling, a

local business in Connecticut.

The recycling company has a

ZERO wood waste solution

by either repairing or re-

manufacturing the wooden

Did you know that the Con-

necticut Lottery Corporation

(CLC) recycles over 2,700

wooden pallets per year?

This is only one of many CLC

green initiatives. The idea to

recycle the wooden pallets

instead of paying to throw

them away came from Mark

Negralle, who took the time

pallets and placing them back

into the distribution chain.

The CLC has participated in

this pallet recycling program

for 5 years, with a cost sav-

ings to the State of Connecti-

cut of approximately $60,000

to date. Wooden Pallet

Recycling

http://www.problemgambling.org

portunity to showcase our

business and network with

other professionals.

Third, this past year, signifi-

cant strides have been made

in the area of diversity and

supplier diversity. The CT

Lottery Corporation is an

active Corporate Member of

GNEMSDC (Greater New

England Minority Supplier

Development Council) and

we recently joined WBENC

(Women’s Business Enter-

prise National Council). In

addition, we have been work-

ing with Winston Strategic

Partners (WSP), a premier

consulting firm, to help us

work towards “best-in-class”

status, the gold standard of

supplier diversity. On Octo-

ber 24th, the CLC will hold its

first Supplier Diversity Open

House. This will be an invita-

tion only event that seeks to

attract prospective diverse

suppliers who offer products

or services that the CLC may

procure. In addition, on No-

vember 5th and 6th, WSP will

conduct forward thinking and

thought compelling, supplier

diversity training for all em-

ployees. There will be four

sessions. All employees are

expected to attend.

And fourth, in regards to

green initiatives, the CT Lot-

tery Corporation engages in a

variety of recycling initiatives.

The Warehouse has been

particularly astute in this area

and has identified a Connecti-

cut company who recycles all

of the crates that support the

instant ticket pallets, at no

cost to the Corporation. See

page 3 on this for more de-

tails.

In reflecting on the last year’s

corporate responsibility initia-

tives, and in anticipation of

the year ahead, one word

sticks out: momentum. In

just one year, we have gone

from a few individuals work-

ing on these projects to a

team of twenty-five employ-

ees, representing every De-

partment across the Corpo-

ration. It seems like at every

turn, someone new is asking

how they can be involved.

Hint, hint, if you’re inter-

ested, just let a member of

the Corporate Responsibility

Team know. There is a lot

more we can do and want to

do, and together we really

can make a difference. Many

thanks to Chelsea Turner and

her team on these achieve-

ments.

I already look forward to the

next issue and hope you do

too.

Sincerely,

Anne

part of a growing responsible

gaming Back-to-School Cam-

paign. We did this by pro-

moting the CT Council on

Problem Gambling’s (CCPG)

Helpline in the CT Associa-

tion of Boards of Education’s

Journal, through the CT Asso-

ciation of Superintendent’s

email distribution list, and

featuring the helpline on a

banner at the DAS-DCP

building in Hartford. On Oc-

tober 29th, Keith Whyte

from the National Council on

Problem Gambling and Mary

Drexler from CCPG will also

visit the CLC to conduct

training for all employees on

the helpline and share some

of the most pressing topics in

their field. Please save the

date. Then on October 30th,

over a dozen of us will par-

ticipate in CCPG’s Annual

Conference.

Second, a business friendly

culture is also critically im-

portant to the CLC. Last

year, the CT Lottery Corpo-

ration joined the Middlesex

Chamber of Commerce.

Since then, we have regularly

participated in many of their

events. On October 29th, our

Sales and Marketing team will

have a CLC booth at Cham-

ber’s annual Expo. This event

boasts over one hundred

local, state and national ven-

dors. It will be a fantastic op-



The Connecticut Lottery Corpora-

tion won the North American Holi-

day Corporate Social Responsibility

(CSR) Campaign award for the last

two years!!!

The National Council on Problem Gam-

bling and the International Centre for

Youth Gambling Problems and High-Risk

Behaviors, has recognized the CT Lottery

two years in a row for our outstanding

commitment to communicating and pro-

moting during the holiday season that

“Lottery tickets are NOT suitable gifts

for children under 18 years of age.”

The 2012 campaign included point of sale

materials such as posters, banners, wob-

blers signs and Lottery in Motion (LIM)

ads displayed at retailers across Con-

necticut. Public Service Announcements

(PSAs) were aired on TV, radio and the

CT Lottery’s website.

777 Brook Street

Rocky Hill, CT 06067

Phone: 860-713-2700

Fax: 860-713-2805

E-mail: [email protected]

Web: www.ctlottery.org

Connect with us!

Connecticut Lottery Corporation

Did You Know?

Please Play Responsibly

2012 POS Material Copyright © 2013. Connecticut Lottery Corporation. All rights reserved.

Congratulations to Suzanne Colley for her witty

title for the newsletter “Chatter that Matters”. (Please stop by HR to pick up your prize.)

We received over fifty fun and creative titles from

over a dozen employees who submitted entries.

Thank You!

1st

Place

The CLC employees to-

gether purchased house-

hold items, blankets, basic

supplies and gift cards for

The winter holidays have

become synonymous with

the season of giving.

While we all find ways to

give to our closest family

and friends, it is the giving

to strangers that truly em-

bodies the spirit, hope and

belief in a better commu-

nity that truly makes this

time of year special.

This year for the holidays,

the Connecticut Lottery

Corporation (CLC) part-

nered with the Mercy Shel-

ter and Housing Corpora-

tion, a non-profit, non de-

nominational, organization

in Hartford who’s mission

is to “empower homeless

persons to become inde-

pendent, so they may live

and work with dignity and

respect.”

At the quarterly meeting in

November 2013, the Con-

necticut Women’s Problem

Gambling Project

(CWPGP) celebrated “A

Decade of Achievement.”

The membership looked

back at 10 years of accom-

plishments. The group was

formed in 2002 in order to

“raise awareness and in-

crease the capacity of ser-

vice providers and advo-

cacy, prevention, interven-

tion and treatment of

women experiencing gam-

bling problems and those

impacted by them.” Over

time, brochures were de-

veloped, routines estab-

lished, and dedicated part-

nerships were forged.

Each year of the group’s

existence is credited with

specific projects and

awareness initiatives that

communicated important

information to the citizens

of Connecticut (e.g. Legis-

lative Caucus on Women’s

Health Issues, Statewide

Conferences, Public Ser-

vice Announcements (in

conjunction with CLC),

“There’s Help and Hope,”

pocket cards in both Span-

ish and English, and devel-

oping “Problem Gambling


Message from

the President

& CEO

1

Responsible

Gambling

1

Supplier

Diversity &

Inclusion

2

Pro Business 2

Green

Initiatives

3

Did You Know? 6


Chatter that Matters™ D E C E M B E R 2 0 1 3 V O L U M E 2 , I S S U E 1

CORPORATE

RESPONSIBILITY

TEAM:

Janice Beckner

Suzanne Colley

Annmarie Daigle

Fred DuPuis

Steve Fox

John Gasparini

Wendy Gasparini

Lana Glovach

Valerie Guglielmo

Jennifer Hunter

Joel Kalinowski

Violetta Lukin

Francine Magnano

Anne Noble

Diane Patterson

Rob Raczka

Janet Rocco

Jane Rooney

Theresa Scott

Susan Starkowski

Linda Tarnowski

Chelsea Turner

Steve Wagner

Andrew Walter

Sharon Zarotney



(Holiday Pot Luck Lunch)

Diane Winston,

Principal and Chief

Communications Strategist

for Winston Strategic

Partners, LLC

Last month, CLC em-

ployees participated in

the company’s very first

training workshop on

Supplier Diversity. By

an overwhelming major-

ity, your feedback on the

training evaluations hit

two common themes:

you enjoyed the training

and loved the trainer.

Another significant

number of you indicated

gaining a real under-

standing of why Sup-

plier Diversity is impor-

tant. I thought I’d take

this opportunity to high-

light three of the ways

that building a robust

Supplier Diversity pro-

gram will help the CLC

generate greater suc-

cess.

First, as many of you

stated, supplier diversity

is a critical business

strategy. It invites inno-

vative ideas, products,

services, and competi-

tive pricing from a

broader spectrum of

qualified suppliers and,

C H A T T E R T H A T M A T T E R S ™

Supplier Diversity & Inclusion ultimately, gives CLC

the advantage of having

access to a wider selec-

tion of suppliers from

which to do business,

thereby creating a

stronger and more sus-

tainable supply chain.

Second, supplier diver-

sity helps to develop

small businesses, pro-

mote jobs, and, at the

same time, provide the

CLC with the strategic


Here we are in the dead

of winter where we can

only dream of warm

weather’s arrival next

Spring, and the beautiful

plantings that cheerfully

welcome us to our home

away from home each

morning. The CLC has

Lenares Landscape and

Design LLC to thank for

keeping our grounds in

tip top shape all season,

and our parking areas

plowed and sanded all

winter.

A lifelong resident of

Newington, CT, Michael

Lenares started the busi-

ness in 1989 after col-

lege. His wife, Tina,

joined shortly thereafter

and runs a tight ship tak-

ing care of the business

office full-time. Their

son Joseph, age 19 and

in college now, is hop-

ing to take over the busi-

ness some day; daughter

Diana, a junior in high

school, is an all confer-

ence lacrosse goalie and

hopes to become an

English teacher.

Intimately involved in

community affairs, Mike

served as Newington’s

former Mayor, Deputy

Mayor and several years

on the Board of Educa-

tion all while managing

to sponsor and coach a

baseball team and coach

football, as well. Not to

be outdone by her hus-

band, Tina is president

of the Newington Chil-

dren’s Theatre Com-

pany, taught religious

education for nine years

at Holy Spirit Church

and was PTO president

at John Paterson Ele-

mentary School.

Lenares Landscape and

Design LLC is located at

398 Stamm Road in

Newington; they also

own a fertilizing

Pro Business



Green Initiatives


chased from Yumi Eco

Solutions, these sturdy,

sustainable dinnerware

products, brand name

Return®, are made from

natural starch, are biode-

gradable, compostable,

and are microwave safe.

The CLC is proud to be

the first state entity/

agency to make the

switch company-wide.

They’re not available

just yet for retail pur-

chase, but you will see

them soon in the paper

goods aisle starting with

upscale markets and are

Fun facts to know and

learn:

Plastics use up to

8% of all oil con-

sumed world-

wide

Plastics make up

15% of all solid

waste in landfills

Plastics can last

1,000 years or

more after they

are thrown away.

These are sobering facts

at best, but the CLC is

doing its part to staunch

the flow of plastic into

the waste system by go-

ing Green in a big way

this year. At the next

company function you

attend you may notice

that we’re now using

beige disposable plates,

matching utensils and

cold cups. They’re a

dead ringer for plastic

made from fossil fuels,

but they’re not! Pur-

expected to be sold in

chain markets in the fu-

ture. AND, as an added

bonus, Yumi Eco Solu-

tions is a certified di-

verse owned company, a

Win-Win from every

direction!

And, thanks to Sharon

Zarotney, we’re in the

midst of testing some

new environmentally

friendly, i.e. Green, pa-

per products, hand soap

and hand sanitizer in

some locations through-

out our facility. The

products are classified as

Yumi Eco Solutions

Green not for their dis-

posal method, but rather

the manufacturing proc-

ess and materials or in-

gredients used in the

process. So far the

feedback has been over-

whelmingly positive so

we hope to make the

switch soon, pending

price negotiations favor-

able to the CLC.

Article by:

Janice Beckner

stories about the deals peo-

ple found so that they

could stretch their giving

just a little bit more. It was

wonderful to listen to and

feel the thoughtfulness that

our CLC family put into

providing to families

whom we have never met.

This is what the season of

giving is all about.

As we continue to grow

our corporate responsibil-

ity initiatives, whether it is

responsible gaming, pro

business, inclusion or

green, we contribute to a

better corporate culture,

better business and better

community.

Thank you all for your

generosity this holiday sea-

son. Happy New Year!

Anne M. Noble

approximately thirty

families transitioning from

homelessness to independ-

ent living. These gifts will

help fill these families’

new apartments, and more

importantly make their

apartments feel like home.

Over the past month, it was

wonderful to watch the do-

nated gifts in the café pile

higher and higher. Em-

ployees across all depart-

ments contributed. I heard



advantage of directly in-

vesting in the communities

it serves. Further, supplier

diversity enhances local

partnerships.

Third, supplier diversity

helps to foster a corporate

culture of inclusion. The

CLC strives to recruit and

develop the best and

brightest talent without re-

gard to race, color, reli-

gious creed, age, sex, mari-

tal status, disability, or any

of the protected groups

outlined in our Affirmative

Action policy. This is be-

cause we believe the best

ideas come from many dif-

ferent perspectives.

As a corporate culture,

CLC is counting on every

employee to embrace and

promote these values

whenever and wherever

possible.

So, how can you help?

Consider people or small

businesses you know that

can provide quality prod-

ucts and/or services to

CLC. Do you know any

disabled veteran-owned

businesses that offer some-

thing CLC procures?

Women-owned busi-

nesses? Hispanic or Na-

tive-American-owned busi-

nesses? You can support

the company’s Supplier

Diversity Program by in-

troducing these suppliers to

CLC. Invite them to regis-

ter under the “Corporate

Responsibility” section on

the CLC’s website under

“Inclusion,” so that they

can be considered as a sup-

plier for CLC if/when the

product/service they offer

is needed. By working to-

gether, you can help

strengthen CLC’s diverse

supplier base and the local

economy. After all, we’re

all in this together.

Article by:

Diane Winston,

Principal and Chief Com-

munications Strategist for

WSP, LLC, LLC

Supplier Diversity & Inclusion (continued from page 2)

staff they’ve developed

over the years as evidenced

by the employment longev-

ity of many of their staff

including Gerry who has

been employed with them

for 17 years, Jeff, 12 years;

Van, 15 years; Alan 8

years; and John 8 years,

returning after a 5 year ab-

sence.

The CLC is fortunate to

have this company under

contract to care for our

grounds for the next 3

years. If you’re interested

in seeing more of their

handiwork, stop by the

West Farms Mall a few

months from now to see

the Spring Display where

children can have their

photo taken with the Easter

Bunny; a display that Le-

nares Landscape and De-

sign has designed and built

for the past 6 years. Until

then, just dream of warm

weather again and flowers

that they’ll bring for us to

enjoy.

Article by:

Janice Beckner

business in Newington,

Allied Ornamentals LLC.

In addition to caring for

many commercial enter-

prises in the area, the land-

scaping company is in-

volved in residential make-

overs where they remove

existing landscaping and re

-landscape the yard to give

the property a fresh, up-

dated look. They are cur-

rently working on land-

scaping a retirement com-

plex in New Britain.

Mike and Tina are proud of

the company, clientele and

Pro Business (continued from page 2)


Spanish and English, and

developing “Problem

Gambling Awareness

Week.”

The Women’s Problem

Gambling Project is diver-

sifying the scope of its fu-

ture. At the quarterly

meeting held at here at

CLC on November 15th,

the committee overwhelm-

ingly agreed to branch out

in order to become more

inclusive, directing its ef-

forts towards different cul-

tures and more diverse

groups.

This re-focusing effort will

consider the needs of all

vulnerable populations. It

is with the same enthusi-

asm, spirit, and tradition of

the original concept that

this group will go forward.

Within that expansion is a

search for greater educa-

tional and awareness op-

portunities while continu-

ing to support clinical ser-

vice efforts.

In order to emphasize their

new focus, the committee

is renaming the group. At

the next quarterly meeting

in February 2014 that deci-

sion will be made and we

will certainly keep you

posted.

If you are interested in be-

coming a member of this

Responsible Gambling Ini-

tiative, please talk to your

supervisor and then submit

your request to Wendy

Gasparini, Suzanne Colley,

or Francine Magnano.

The future is bright and

filled with hope.

Article by:

Suzanne Colley

Responsible Gambling (continued from page 1)

The Connecticut Lottery Corporation (CLC), a member of the North

American Associate of State and Provincial Lotteries (NASPL), volun-

teered to participate in the 2013 Responsible Gambling Survey. The

survey was administered by the NASPL, Responsible Gambling Com-

mittee in January.

The Committee surveyed 43 out of the 52 NASPL members on a variety

of issues related to responsible gambling. The categories included mis-

sion statements, staffing, advertising/promotion, training, funding and

other related activities.

Out of 29 United States lotteries that voluntarily participated in the sur-

vey under the Funding category, the CLC came out on top for giving the

most money to problem gambling services. The funding from the CLC

reported was nearly $2.5 million dollars.

To view the full survey visit the Corporate Responsibility section on

CLC’s Portal.

777

Brook Street

Phone: 860-713-2700

Fax: 860-713-2805

E-mail: [email protected]

Web: ctlottery.org

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Did You Know?

Please Play Responsibly

Copyright © 2013. Connecticut Lottery Corporation. All rights reserved.

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