ManagementCourses

Employer Services

Contents

2 I Contents

3 Introduction

3 Tailored Courses

3 Accredited Management Qualifications

4 Strategic Management & Leadership

6 Middle Management

8 First Line Management

10 Team Leading

12 Business Management

14 Communication Skills

16 Project Management

18 Additional Services

18 How to Find Out More

19 How to Find Us

Introduction I 3http://employers.covcollege.ac.uk Tel: 024 7679 1700

IntroductionCharterhouse Training is part of the Employer Services division of City College Coventry and is recognised as one of the leading training providers in the West Midlands region.

Sustainability is at the heart of the strategy of our provision, to deliver high quality training and offer value for money.

Our continuous improvement processes involve employers and candidates to ensure we are providing the highest level of quality and service.

Charterhouse is pleased to introduce this new and comprehensive training brochure including topics; Management and Leadership, Communication Skills and Project Management.

We aim to deliver innovative, interactive courses that meet our customer needs. Group sizes are small to ensure that individual delegates receive personal attention. The trainers delivering the courses on offer are experienced and have significant industrial experience and knowledge of their subject areas.

Experienced Business Account Managers are available to identify training needs and to advise on the most appropriate training solution to meet the needs of your business. Our commitment to provide a cost effective “value for money” service includes signposting to funding if businesses meet the criteria and the best possible training solution to help develop your business.

Charterhouse Training acts as a one stop shop to help you meet all your training needs.

Tailored Courses In many cases the most effective way to meet your organisation’s learning objectives is to commission a programme of training specifically to meet your needs. This can involve tailoring existing modules or devising an entirely new solution. Training and development staff employed at Charterhouse have a wealth of experience in developing and delivering tailored programmes, at all levels from First Line Managers through to Chief Executive level both in small, medium and large organisations locally and nationally.

Accredited Management QualificationsMany of the courses delivered at Charterhouse offer nationally recognised qualifications in Leadership and Management. The new unitised qualification framework provides maximum flexibility for employers and candidates to ensure they can undertake the most appropriate options to meet their needs.

Identifying the most appropriate accredited route for your staff through the Chartered Management Institute (CMI) or Institute of Leadership and Management (ILM) will help not only improve staff skills and morale, create effective better performing Managers but also help you win business and improve your bottom line.

Coming SoonCurrently under development are courses in Sustainable Management Development. If you are interested in finding out more please contact one of our Business Managers on (024) 7679 1700.

4 I Strategic Management and Leadership

Strategic Managementand LeadershipFor an organisation to develop and grow it is essential that the senior managers have the latest skills, knowledge and understanding to be successful leaders and managers. Our Strategic Management and Leadership programmes offer the ultimate flexibility to support organisational and individual development. The majority of courses are one or two day programmes either undertaken at our Charterhouse Training Centre or on the premises of your own business. We also offer supported distance learning options.

Leadership Skills for Strategic Managers • Identifying and managing personal

skills to achieve strategic ambitions • Evaluating the effectiveness of the

leadership development plan • Promoting a healthy and safe

environment that supports a culture of quality.

Strategic Performance Management • Setting and agreeing performance

targets of the team to meet strategic objectives

• Monitoring actions and activities defined to improve team performance

• Applying influence and persuading skills, to the dynamic and politics of personal interactions.

Financial Management • Analysing financial data • Assessing budgets based on financial

data to support organisations objectives

• Evaluating financial proposals for expenditure submitted by others.

Strategic Information Management • Understanding the impact of

management information on decision making

• Understanding the importance of information sharing within the organisation

• Using information to inform and support strategic decision making

• Monitoring and reviewing management information.

Strategic Management and Leadership I 5http://employers.covcollege.ac.uk Tel: 024 7679 1700

Groundwork UK

“I want to pass on how delighted I am with the CMI Diploma programme that you have run in Groundwork. I know I have said it before but everything from the initial discussions, the speed with which you have turned around information, the development of content and in particular customising to Groundwork (Martin’s knowledge of Groundwork was specifically commented on), the quality of the materials, programme delivery and the support I have received from you have been brilliant! The group all commented on how enjoyable and valuable it has been”.Hazel LangleyTraining & Development Manager

Conducting a Strategic Management Project • Identifying and justifying a strategic

investigation project • Conducting research, using sources,

and synthesise data and options • Drawing conclusions and making

recommendations that achieve the project aim

• Developing and reviewing the results of the investigative project.

Organisational Direction • Reviewing and determining the

organisational strategic aims and objectives

• Identifying and analysing progress towards organisational strategic aims and objectives.

Organisational Change • Understanding how to apply solutions to

organisational change • Understanding how to develop a change

strategy using implementation models • Analysing an organisational response to

change • Understanding how to evaluate the

impact of change strategies.

Strategic Planning • Understanding the purpose of a

strategic plan • Selecting a strategic direction and

implementing, evaluating, monitoring and reviewing it.

Human Resource Planning • Understanding how the HR plan

supports the strategic objectives • Understanding the legal and

organisational frameworks for the employment of staff

• Understanding the effect of the organisational environment on staff

• Understanding the grievance, discipline and dismissal process.

Additional topics that can be delivered as bespoke options include: • Being a Strategic Leader • Strategic Leadership Practice • Financial Planning • Strategic Marketing • Strategic Project Management

For organisations and individuals wishing to gain recognition against a national standard. All of the above topics can lead to the Chartered Management Institute range of qualifications:• Level 7 Award in Strategic Management

& Leadership • Level 7 Certificate in Strategic

Management and Leadership • Level 7 Diploma in Strategic

Management & Leadership

Courses designed for aspiring senior managersThe UK’s managers and leaders are searching for innovative people to help them overcome the challenges of the recession, according to research into

innovation in organisations across the country. The report, called ‘Innovation for Recovery’, highlights the behaviours and characteristics that British managers need to exhibit to drive economic development – and explores how improved teamwork is helping to turn innovative ideas into business reality.

Managing the Change Process • Be able to understand the forces for

change in an organisation• Be able to understand the impact of the

change process• Be able to understand the management

of the change process.

Leading Equality and Diversity • Be able to understand the commitment

to equality of opportunity and diversity• Be able to understand the application of

equality of opportunity and diversity• Be able to understand the needs

of others in relation to equality of opportunity and diversity.

Managing Ideas and Innovation • Be able to understand the identification

of ideas and innovation across the organisation

• Be able to understand the encouragement of innovation across the organisation

• Be able to understand the analysis of ideas and innovations.

Additional topics that can be delivered as bespoke options include:• Managing Organisational Culture • Ethical Organisation Management • Management Systems and Structures• Managerial Decision Making

For organisations and individuals wishing to gain recognition against a national standard all of the above topics can lead to the Chartered Management Institute range of qualifications:• Level 6 Award in Management &

Leadership • Level 6 Certificate in Management

and Leadership

6 I Middle Management

Middle ManagementThe management courses below are designed to develop key management skills and knowledge required by aspiring or practising middle managers. The majority of courses are one or two day programmes either undertaken at our Charterhouse Training Centre or on the premises of your own business. We also offer supported distance learning options.

Personal Development as a Manager and Leader • Developing yourself • Identifying development resources • Implementing, evaluating and

reviewing personal development • Promoting health and safety working

practices.

Information Based Decision Making • Understanding the sources of data

and information • Analysing and presenting information

for decision making • Implementing effective decision

making • Understanding the communication

process including meetings.

Performance Management• Agreeing objectives and allocate work

to your team • Ensuring you develop an environment

of trust and support • Assessing performance and provide

feedback including handling poor performance

• Managing conflict within the workplace.

Resource Management • Managing non-financial resources • Managing financial resources.

Meeting Stakeholder and Quality Needs • Planning to meet stakeholder

requirements • Encouraging a philosophy of quality

and undertake a quality audit • Understanding the concepts of

change management and continuous improvement

• Meeting the requirements of your customers.

Middle Management I 7http://employers.covcollege.ac.uk Tel: 024 7679 1700

Conducting a Management Project • Identifying a management area for

investigation • Conducting research and analyse data • Evaluating the research and make

conclusion and recommendations for implementation

• Reviewing the results of the project and assess impact.

Project Development and Control • Identifying the scope and boundaries of

project management • Developing a project strategy • Developing a set of success criteria for

a project • Describing the fundamentals of a

business case for a project • Establishing suitable project monitoring

and reviewing processes and procedures.

Human Resource Development • Identifying and planning human resource

requirements • Identifying development needs and

planning development • Developing individuals and teams • Assessing and improving development.

Managing Recruitment and Selection • Identifying personnel requirements • Selecting the required people • Preparing effective induction processes • Reviewing and evaluating the

recruitment and selection decision.

Additional topics that can be delivered as bespoke options include: • Financial Control • Marketing Planning• Being a Leader• Leadership Practice

For organisations and individuals wishing to gain recognition against a national standard all of the above topics can lead to the Chartered Management Institute range of qualifications:• Level 5 Award in Management &

Leadership • Level 5 Certificate in Management and

Leadership • Level 5 Diploma in Management &

Leadership

Courses designed for aspiring middle managersThese courses are designed to develop personal management capabilities, make effective use of information in decision-making, operations and the development of the skills in managing people.

Managing Equality and Diversity • understand legislation, regulations,

policies, and codes of practice relevant to equality and valuing of diversity

• understand how organisation and individual behaviour affects individuals and teams

• understand how to encourage equality and diversity in others.

Additional topics that can be delivered as bespoke options include: • An introduction to managerial style • Managing stakeholder expectations • Introducing organisational culture, values

and behaviour • Managing team dynamics • Management report writing • Management and leadership influencing

skills • Managing and guiding interviews • Managing equality and diversity • An introduction to staff inspection

techniques • Personal development as a manager

and leader • Being a leader • Introduction to management coaching

and mentoring

For organisations and individuals wishing to gain recognition against a national standard all of the above topics can lead to the Chartered Management Institute range of qualifications:• Level 4 Award in Management &

Leadership • Level 4 Certificate in Management and

Leadership • Level 4 Diploma in Management &

Leadership

London Metropolitan University

“I would recommend management training by Charterhouse wholeheartedly. Our work with them over the last three years has dramatically improved the performance and morale of our management team”.Julie Walkling Student Services

8 I First Line Management

First Line ManagementThe first line management courses provide supervisors and first line managers with tools that focus on the core management skills required for this level.

The majority of courses are one or two day programmes either undertaken at our Charterhouse Centre in Coventry or on the premises of your own business.We also offer supported distance learning options.

First Line Management I 9http://employers.covcollege.ac.uk Tel: 024 7679 1700

G4S Cash Services (UK) Ltd

“The expertise offered by Charterhouse Coventry, has enabled G4S to improve the work environment through improved performance, enhanced general management and project management skills, and improved self confidence.

The experience, knowledge and commitment of the mentors and trainers were just a few contributing factors why G4S chose Charterhouse as their main training supplier”.Caroline WilkinsonHead of Training and Development

Leadership Skills for First Line Managers • Managing your own development and

time • Setting and meeting personal and work-

related objectives • Building effective work relationships

based on mutual support and respect • Maintaining a safe and healthy working

environment for yourself and your team.

Resource Planning • Planning your resource needs with your

team • Identifying changes to resource

requirements and presenting a case for them

• Monitoring the use and quality of your resources to improve efficiency.

Meeting Stakeholder Needs • Planning and organise activities to meet

stakeholder and stakeholder needs • Identifying and implement change to

achieve continuous improvement.

Managing and Communicating Information • Gathering and select information • Validating and analyse information • Communicating information effectively.

Recruitment and Selection • Identifying and draw up personnel

requirements • Contributing to the selection process.

Maintaining Quality Standards • Explaining the ideas of quality, quality

assurance and quality control to your team

• Outlining the benefits of a ‘quality’ culture and help to create or extend it

• Measuring quality in your area, carry out a basic quality audit and follow up on actions.

Improving Team Performance • Identifying issues which affect

performance • Selecting and apply the best course of

action from the range of approaches available to you

• Following through to achieve the desired effect.

Additional topics that can be delivered as bespoke options include: • Management Communication • Being a Leader

For organisations and individuals wishing to gain recognition against a national standard all of the above topics can lead to a range of Team Leading qualifications:• Level 3 Award in First Line Management • Level 3 Certificate in First Line

Management • Level 3 Diploma in First Line

Management

10 I Team Leading

Team LeadingThe team leading courses are specially designed to give practising or aspiring team leaders a solid foundation in their development as a team leader.

The majority of courses are one or two day programmes either undertaken at our Charterhouse Centre in Coventry or on the premises of your own business.

Team Leading I 11http://employers.covcollege.ac.uk Tel: 024 7679 1700

Coventry & Warwickshire Partnership NHS Trust

“I found the team leading section very useful, really got me to reflect on my own practice. The whole course was extremely useful and informative”. Candidate ILM Level 2 Award in Team Leading

Core Skills for Team Leaders • Defining your Role and Responsibilities• People Management, Team

Development and Delegation• Motivating the Team • Effective Communication• Overcoming People Problems and

Difficult Situations• Improving Team Performance • Personal Development – Action

Planning.

ILM Level 2 Award in Team Leading • Roles & Responsibilities of a Team

Leader • Taking Responsibility for self-

development• Leading the Team • Leadership Styles• The Communication Process• One to one Communication Skills

Reflective learning and personal development are essential features of the programme, to be achieved.

For organisations wishing to develop workplace performance a wide range of qualifications are available from both the Institute of Leadership and Management and the Chartered Management Institue:

• Level 2 Award in Team Leading• Level 2 Certificate in Team Leading• Level 2 Diploma in Team Leading

(CMI only)

12 I Business Management

Business ManagementCharterhouse aim to deliver innovative, interactive courses that meet the needs of our customers. Group sizes are kept small to ensure that individual delegates receive personal attention. Our trainers have significant experience and industry knowledge of their topic which enables them to deliver in a way that is applicable to the business

environment in which delegates work. The majority of courses are one or two day programmes either undertaken at our Charterhouse Centre in Coventry or on the premises of your own business.

All delegates receive a City College Coventry Certificate of Attendance.

Business Management I 13http://employers.covcollege.ac.uk Tel: 024 7679 1700

Nuneaton & Bedworth Borough Council

“I found the CIEH Professional Trainers Certificate extremely valuable and relevant to my own job, with tips and processes that I would use daily”.CandidateCIEH Level 3 Award in Training Skills and Practice

CIEH Level 3 Award in Training Skills and PracticeThis new qualification is aimed at those who want to develop practical training skills. It is also ideal for first-time trainers who need to understand the basics of training skills and practice or those looking to refine their techniques.

• Roles and responsibilities of a trainer• Approaches to training and learning• Session planning skills• Inclusive sessions and learner

motivation• Assessment methods and record

keeping.

Leading and Motivating the Team • Leadership characteristics and qualities• Differing styles of leaderships and when

to use them• How to recognise your own personal

leadership style• What influences peoples’ behaviour at

work• Motivation theories and their relevance

to different team members• How to use motivation tools e.g. job

enrichment, personal development, target setting and delegation.

Finance for Non Financial Managers • The impact of financial management on

business performance• Understand some of the major aspects

of accounting and the difference between financial and management accounting

• Understanding balance sheets, profit & loss and depreciation

• Understand budget management, forecasting and variance analysis

• Where appropriate an organisation’s own financial documents will be used during the training for exercises and activities.

Facilitation Skills• Role and Responsibilities of the

facilitator• Recognising and agreeing objectives• Questioning and listening skills• Monitoring group and individual

participation• Giving feedback (group interaction,

housekeeping matters, quality of input etc).

Effective Delegation After attending this course delegates will understand:• What is delegation?• The benefits of effective delegation• How and when to delegate• How to identify appropriate tasks and

people• How to follow up and deliver meaningful

feedback.

Managing Your Time Effectively • Why effective time management is

important• Whether you control your time or it

controls you• How to use a time management matrix

as a tool to regain control of your time• The impact of crisis management• Tools & techniques for time

management.

14 I Communication Skills

Communication SkillsAssert Yourself with Confidence • Understand the meaning of

assertiveness• Identify the differences between

assertive, aggressive and submissive behaviours

• Understand how to behave more assertively in a variety of situations

• Practice behaving more assertively in a variety of situations.

Professional Negotiation • The advantages and disadvantages

of traditional forms of negotiation• Why aiming for a “win-win” approach

is essential• The importance of planning• The role of power in negotiation• How to develop an effective strategy

for negotiation• The skills, knowledge and attitude

necessary to become a successful negotiator.

Communication Skills I 15http://employers.covcollege.ac.uk Tel: 024 7679 1700

University of Warwick

“If I am honest, I was a bit reluctant about the thought of a whole day on minute taking, but almost as soon as we sat down those doubts were expelled! I really felt comfortable with the teaching style and have gained so much from the day. So thank you very much”.CandidateMinute Taking

Coaching and Mentoring • What makes coaching a success? • Which methods to choose• Principles of learning and learning styles• The coaching cycle• Evaluation and demonstration • Imitation and consolidation• Giving feedback & encouragement for

continuous improvement.

Appraisals and Performance • Giving effective feedback• Handling difficult messages• Setting achievable goals and

expectations• Using acknowledgement and praise• Avoiding escalating problems• Seeing things from other points of view• Dealing with yours and other people’s

feelings• Dealing with difficult or tricky people• Building confidence and morale• Knowing what to do when the goal

posts change• Tools for day-to-day Performance

Management.

Dealing with Difficult People • Understand that there are both positive

and negative outcomes of conflict• Know how to identify problem

behaviours and understand the causes and consequences of conflict with customers – both internal and external

• Be able to cope with difficult situations and achieve positive results

• Be able to communicate effectively by analysing communication styles and their effects upon others.

Effective Communication Skills • Communicate more effectively resulting

in increased impact• Present themselves with a more positive

professional image• Display an increase in confidence.

Minute Taking with Confidence • Produce professional clear, well

structured minutes with confidence• Identify and overcome obstacles to

effective listening• Enhance delegates concentration,

listening and note taking skills• Identify the relevant and key points

from a meeting.

Speaking and Presenting Effectively • The power of effective communication• Preparing to speak in front of others• Speaking confidently – maintaining

control and projecting professionalism• Presentation skills• Holding interest when speaking• Using visual aids• Establishing rapport with the audience• How to handle questions from the

audience

• Putting it into practice – delivering a presentation followed by feedback from course tutor and group members.

Effective Business Writing • Plan, prepare and write with greater

confidence• Construct letters, memos, e-mail and

short reports that get results• Produce written communications that

relay your message to the recipient in a positive, professional and persuasive manner

• Adapt your writing style to suit the nature of the correspondence whilst achieving clarity and brevity

• Write accurately and professionally, avoiding unnecessary jargon or clichés

• Avoid common errors and use sentences, paragraphs and punctuation correctly and effectively.

Managing Meetings Effectively • How meetings fail and why• Identifying the purpose of the meeting

(ie. Inform, problem solve, update etc)• The importance of planning and

preparation • Structuring creative/actionable agendas• Working alongside the note taker • The role of the Chair in managing and

leading the meetings• The role of participants• Encouraging participation in meetings• Managing difficult situations within the

meeting.

16 I Project Management

Project Management

Project Management I 17http://employers.covcollege.ac.uk Tel: 024 7679 1700

Bob Mansfield Heating Ltd

“Charterhouse offers a user friendly atmosphere to learn, with great staff, making learning fun to do. Staff and operatives are now more engaged with the daily routine and able to contribute more”. Managing Director

ILM Development Award in Project Management • Define what is meant by a project and

how it differs from normal management tasks

• Identify the role, skills and qualities of an effective project manager

• Set clear and realistic objectives for a project

• Confidently plan, organise and document a project in a logical manner

• Gain and maintain the support and commitment of team members

• Identify and manage risks• Set up a project, monitor and control

effectively• Evaluate the outcome of a project.

Microsoft Project Management • Overview of Microsoft Project• Views: Gantt charts, Pert charts,

Calendar, task & resource sheet• Creating a Project: base calendars,

tasks, resources• Task durations, recurring tasks,

summary tasks• Creating milestones

• Linking tasks and scheduling, splitting tasks

• Resources and costs: assigning resources to tasks, setting task types

• Setting task deadlines and constraints• Using filters and outlines, creating

custom tables• Importing and exporting data from other

applications• Project reporting and tracking• Examining the Critical Path and the

Network Diagram• Creating and linking multiple projects.

PRINCE2™ Foundation• Describe the characteristics of a project

and appreciate why projects need to be managed

• Describe the benefits of using PRINCE2™ as a project management methodology

• Demonstrate their knowledge understanding of the elements of PRINCE2™

• Assess their own projects in respect to what they have learnt

• Return to their own projects and apply the concepts and techniques learnt.

PRINCE2™ Practitioner• Describe the characteristics of a project

and appreciate why projects need to be managed

• Describe the benefits of using PRINCE2™ as a project management methodology

• Demonstrate their knowledge understanding of the elements of PRINCE2™

• Assess their own projects in respect to what they have learnt

• Return to their own projects and apply the concepts and techniques learnt.

18 I Additional Services

Additional Services

How to Find Out MoreOur Business Managers will be happy to answer any queries you may have regarding availability of places or further information on our courses. Contact them on (024) 7679 1700. Course information and dates can also be found online at http://employers.covcollege.ac.uk

Equal OpportunitiesWe are committed to equality of access for all clients and staff and do not discriminate on the basis of race, gender, disability or sexual orientation.

For a full list of all of the courses available including Health & Safety, First Aid and Information Technology, please log on to http://employers.covcollege.ac.uk or call one of our business managers on 024 7679 1700.

Business Skills Courses

Business Effectiveness• Managing Meetings Effectively • Internet Marketing • Telesales – Getting Results• Face to Face Sales

• Excellent Customer Service • Effective Telephone and Email

Techniques

Health and Safety• NEBOSH National General Certificate• NEBOSH Certificate in Construction• NEBOSH National Certificate in the

Management of Health and Well-being at Work

• IOSH Managing Safely• CIEH Health and Safety in the

Workplace • Fire Marshall Practical and Risk

Assessment

First Aid• HSE First Aid CoursesFood Safety• CIEH Level 2 Award in Safety

Information Technology• Microsoft End User for Introduction,

Intermediate and Advanced Options in Version 2003 or 2007

• MS Publisher• MS Outlook

You can also subscribe to our quarterly newsletter In Touch which gives you all the latest news about Charterhouse Training.

How to Find Out More & How to find Us I 19http://employers.covcollege.ac.uk Tel: 024 7679 1700

Our Management Training Centre is based close to the City Centre with good local transport links. Our work regularly takes us into businesses to analyse training needs, identify appropriate solutions and deliver them either at Charterhouse or onsite at the employers’ premises. We are flexible and can offer tailored programmes to suit individual needs.

How to Find Us Charterhouse TrainingThe CharterhouseLondon Road Coventry CV1 2JQ

Tel: 024 7679 1700Fax: 024 7679 1701Email: employers@covcollege.ac.uk

Charterhouse TrainingThe Charterhouse

London Road Coventry CV1 2JQ

Tel: 024 7679 1700Fax: 024 7679 1701

Email: employers@covcollege.ac.ukWeb: http://employers.covcollege.ac.ukD

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