Sultan Qaboos University

College of Education Instructional & Learning Technologies Department

Done by: Ibrahim Hamed Albadi (89245) Mohammed Salim Alhinaai (88722) Khalid Hilal Al Shabibi (88733)

Submit to: Dr. Abdelrahman Mohamed

Subject: Tech4211

Identify at least 5 important characteristics of quality in

education according to your view and explain why you

consider these to be important.

A. Reason

We believe that all the characteristics of quality is important

because that they compatible together with each other to achieve

the maximum desired quality in education process.

B. Characteristics.

1. Performance.

I believe the Performance is important because it is concerned with

the primary operating characteristics of product. For example, for a

Data Show projector, the performance comprises of sound and

picture quality. In higher education performance is the abilities

expected of a graduate.

2. Serviceability.

In our opinion serviceability is important because it is concerned

with handling of complaints from students, staff and industry.

Some also emphasize the continuous updating of their alumni as

evidenced by professionals through their magazines, newsletters

and continuing education to provide after training service.

3. Communication

It is necessary to keep the student informed in a language that they

could understand and also listen to them. So we mean here how

well lecturers and students communicate in the classroom?

4. Reliability.

It is very important in higher education because it can be

considered as to what extent the knowledge gained is correct, and

up-to-date. In addition, the degree to which education is correct,

accurate and up to date. Also, the degree of consistency in

educational process.

5. Conformance.

It is one of the most important characteristics because it is the

extent of meeting the established educational standards and its own

promises to the client. So we mean here the degree to which an

institutional program or course meets established standards, plans

and promises.

6. Correctness

Correctness it becomes very important day after day because it is

extent to which a program, curriculum or courses complies with

the specified requirements of business markets.

7. Flexibility

Flexibility is very essential because it refers to the degree to which

knowledge or skills learned is applicable to other educational

fields.

8. Understanding customers.

In higher education understanding students and their needs is very

important and that help to control student and to know what they

want to learn and what the activities are appropriate for them.

9. Durability.

We conceder durability is important because it refer to the depth of

learning which help student to learn about the things very deep not

just basic information about the subject, things, topics.

10. Usability

Usability in our believe it is important because it means the ease of

learning and the degree of communicativeness in the classroom.