Chapter Training Kickoff 1 Jan. 1, 2011 Chapter Training Coordinators Kickoff.

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Chapter Training Kickoff 1 Jan. 1, 2011 Chapter Training Coordinators Kickoff

Transcript of Chapter Training Kickoff 1 Jan. 1, 2011 Chapter Training Coordinators Kickoff.

Page 1: Chapter Training Kickoff 1 Jan. 1, 2011 Chapter Training Coordinators Kickoff.

Chapter Training Kickoff 1Jan. 1, 2011

Chapter Training Coordinators Kickoff

Page 2: Chapter Training Kickoff 1 Jan. 1, 2011 Chapter Training Coordinators Kickoff.

Chapter Training Kickoff

Agenda

• Scope of this training

• Roles of the CTC

• Implementation Release Dates

• Training Phases & Schedule

• Training Materials

• Getting Help

• Questions

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Chapter Training Kickoff

Scope of this training

• Roles involved in migration of web services– National Training Team– Chapter Training Coordinators (CTC)

• This training to help CTCs prepare their chapters for go-live on new web services using– Use materials provided by National Training Team– CTCs may customize training to meet Chapter

requirements

• Migration of Chapter websites not covered– Responsibility of Chapter webmaster– Migration on a different schedule– Will be covered by separate National team

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Chapter Training Kickoff

Roles of the CTC

• Provide training to Chapter volunteers in use of new web services– Ensure members have ready access to training

materials– Provide specialized training for groups such as

Admins, DDs, CCs & workshop coordinators

• Provide local support to Chapter volunteers in use of new web services– National Support team will be in place to help

identify & report defects

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Chapter Training Kickoff

Implementation Release Dates

• Introduction of new concepts – Ongoing – by SCORE National Leaders

• March 21st:– Early testing available for web services, limited integration, no data

• March 28th:– Early testing available for integrated web services with sample data

• March 31st:– New SCORE National Website with web services available for volunteer

testing

– Client data available for testing (changes won’t be saved at go-live)

• April 25th:– New SCORE National Website online for clients & volunteers

– New web services available for all; WebIt discontinued

– Client data loaded from WebIt

– Volunteer profiles created from WebIt

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Chapter Training Kickoff

Training Materials Available (for each Phase)

1. SCORE Newsletters & Webinars on new SCORE processes

2. Webinar overview of various functions to be covered by this phase– Gives CTC overview of tasks and processes covered

– Presented twice, once am, once pm with Q & A

– Recorded for later playback

3. Pre-recorded webcasts detailing major volunteer tasks– Available to all volunteers, directed by CTC

– Can not be modified by CTC

4. Scripted PowerPoint presentations for each process– Available to all volunteers, directed by CTC

– Can be viewed online or downloaded and distributed

– Can be customized by CTC for groups or individuals

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Chapter Training Kickoff

Training Phases & Schedule

• Dates when training materials available to CTC– Kicked off by interactive webinars for CTCs

– Approximately 2 weeks between phases for CTCs to train Chapter members

• Pilot Phase (week of 3/14/11)– Constant Contact / Event Management

• Phase 1 (week of 4/4/11)– Critical volunteer processes, primarily client related

• Phase 2 (week of 4/18/11)– Administrative & management functions

• Phase 3 (week of 5/2/11)– Remaining functions

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Chapter Training Kickoff

Getting Help

• Listserv for CTC and National Training [email protected]

• Eastern U. S.Diane Barbour ([email protected])(CT, DC, DE, FL, GA, IN, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, VA, VT, WI, WV)

• Western U. S.Jeff Hendy ([email protected])(AL, AK, AR, AZ, CA, CO, HI, IA, ID, IL, KS, KY, LA, MN, MO, MS, MT, ND, NE, NM, NV, OK, OR, SD, TN, TX, UT, WA, WY)

• General Training Email: [email protected]