Chapter 9 Working With Others

Chapter 9Working With OthersLesson 9.1 Building Relationships

*Chapter 9 Working With OthersBuilding Relationships

Building RelationshipsThink about all your relationshipsyour connections or dealings with other people.


Building RelationshipsThe key to getting along with people is respect, or consideration for others.


Respect Is the KeyEmployers take social skills seriously.

They know that employees who have social skills have the key to good relationships in the workplace.


Getting Along With OthersWhen you get along with coworkers and others at work, you will do a better job.

You will also enjoy your work more.


Ways to Build RelationshipscontinuedGraphic Organizer

Treat people as you would like to be treated.Be thoughtful and considerate.Try to understand the other persons side.EmpathizeTry to see things from the other persons point of view and understand his or her situation.Speak carefully.Think of the way others will feel when they hear what you have to say.


Ways to Build RelationshipsGraphic Organizer

Listen when others talk.Let other people know youre interested in them.Help others.Lend a hand if you see someone having trouble doing something.Be friendly.Be pleasant and smile.Have a sense of humor.Find ways to see the light side of a situation.


Getting Along With YourselfHow you feel about yourselfyour self-esteemaffects how you get along with others.

Self-esteem is your recognition and regard for yourself and your abilities.


Dealing With ConflictEven when people do their best to get along, conflicts can arise.

A conflict is a strong disagreement.


Causes of ConflictsConflicts have a variety of causes.

Some are based on misunderstandings.


Causes of ConflictsOther conflicts come about because people have different beliefs or opinions, or because of gossip and teasing, or jealousy.


Causes of ConflictsPrejudice is another cause of conflict.

Prejudice is a negative attitude toward a person or group that is not based on facts or reason.


Resolving ConflictsNo matter what its cause, a conflict is like any other problem.

To deal with a conflict, you need good problem-solving skills.


Resolving ConflictsIf you cant agree, you may need to ask someone to act as a mediator.

A mediator is someone who helps opposing people or groups compromise, or reach an agreement.


Resolving ConflictsAt work, a step-by-step process called conflict resolution may be used to settle disagreements.


Steps in Conflict ResolutionGraphic Organizer


Preventing ConflictsWhen you feel yourself getting angry, try these ways of cooling off:Take a deep breath and count to 10.Go for a walk or do something else that is physical.continued


Preventing ConflictsLaugh it off and walk away.Take a few minutes to have a talk with yourself.Remind yourself of the reasons you dont want to get angry.


Why Its Important

People work together to complete all kinds of projects successfully. Youll be able to use team skills in school and in the work you do someday.


The Importance of TeamworkWorking as a team member is already an important part of your everyday experience.

It will continue to be important when you enter the world of work.


Teams in the Work WorldBusinesses today rely more and more on teams of workers to get jobs done.


Teams in the Work WorldTeam members of a group collaborate.

Collaboration means working with others for a common purpose.


The Benefits of TeamworkTeam players tend to feel good about their work because they are empowered.

Empowerment is the feeling of power and satisfaction that comes from being directly responsible for your work decisions.


The Benefits of TeamworkBrainstorming is one method that teams use to come up with ideas to solve problems.

Brainstorming is a method of shared problem solving in which all members of a group contribute ideas.


Team PlanningBefore you start working on a team project, you should make a plan.

Team planning involves working with others to set goals, assign tasks, and assess results.


Setting GoalsTaking time to set goals helps everyone understand the purpose of the group.

When you set goals as a team, you will all be moving in the same direction.


Assigning Roles and TasksIts important for each team member to have a role, or part to play.

No matter what your role, the other team members will count on you.


Assessing ResultsProblems are less likely to crop up if team members meet from time to time to assess, or judge, their progress.


Dealing With ProblemsTeams face their share of problems no matter how well organized they are.


Dealing With ProblemsMost problems can be avoided by setting clear goals, taking action promptly, and communicating.


Attitude CountsPerfection

Always expecting perfection can cause problems. If you try to do everything perfectly, you will probably be disappointed and become stressed out.

End of Chapter 9Working With OthersLesson 9.2 Teamwork

Chapter 9 Working With Others

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