Chapter 5 - Houston County High School Chapter 5.pdf · Effective Participation in Conversations...
Transcript of Chapter 5 - Houston County High School Chapter 5.pdf · Effective Participation in Conversations...
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Chapter 5
Interpersonal Communication
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Appropriate Tone
• Tone is the mood that you
verbally or nonverbally create.
• It’s not what you say but the way
you say it.
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Aggressive Tone
• Sometimes referred to as “pushy”
or “brash”
• Cares little about feelings
• “my way or the highway” attitude
• Intimidating or manipulating
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A Nonassertive Tone
• Shows lack of action or energy
• Shows a lack of confidence
• Can be misinterpreted as a lack
of involvement or boredom.
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Assertive Tone
• This is the middle ground btw
aggressive and nonassertive.
• Direct, yet tactful
• Considerations that go along with
being assertive…
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• Location
• Timing
• Intensity
• Relationships
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• Warm, friendly voice
• Use respectful words
• Calm relaxed appearance
• Positive nonverbal signals
• Direct, yet nonthreatening eye
contact
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Section 2
People Skills
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Making Introductions
• Making people feel comfortable is
easier if they know a bit about
who is around them.
• Stop what you are doing
• Be friendly
• Address everyone by name
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• State what you are doing
• Introduce others
• Ask a question or make a
comment to get others talking
• Work to make everyone feel
included
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Effective Participation in
Conversations
Conversation, or dialogue, is the
oral exchange of thoughts and
feelings involving two or more
people.
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Conversation Killers
• Talking too much.
• Talking too little
• Interrupting Others
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Criticism
• An evaluation or judgment
• Constructive and Destructive
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Constructive
Language • …show more
incentive.”
• …pay greater
attention to detail.”
• … value punctuality
more.”
• …work to improve
your skills.”
“I’d like
for you
to…
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Destructive
Language • “You’re lazy!”
• “You’re so careless
and sloppy!”
• “You’re never on
time!”
• “You make far too
many mistakes!”
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Offering Criticism
• View it as a way of encouraging
someone to improve.
• Be assertive
• Convey a constructive
interpersonal communication
attitude.
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Receiving Criticism
• Maintain your composure
• Allow others to finish what they have to
say.
• Don’t interrupt
• Be a good listener
• Ask questions
• Thank the person for his/her thoughts and
observations.
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Giving Clear and Accurate
Directions
• Clear
• Complete
• Concise
• Considerate
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Building Relationships
• Always consider protocol,
customs, and established ways of
doing things.
• Dignity and Respect are of the
utmost importance.
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Know who you are dealing with
(sample of a protocol manual) • Do not mimic Italians’ hand gestures.
• Arrive on time for business meetings with
Germans.
• Keep your suit jacket on when dining with
the French.
• Be reserved about touching or
demonstrating affection with the British.
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• Try to bow at a 15 degree angle when
meeting Japanese delegates.
• Make eye contact when you shake hands
with Americans
• Do not shake hands or exchange greetings
with the Russians in doorways, as they
believe it is bad luck.