Chapter 4 – Slide 1 Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©

Technology and Electronic

Communication

Chapter 4 – Slide 2 Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©

Conduct efficient, productive Internet searches.

Explain the appropriate use of various transmission modes to communicate the written and spoken word effectively.

Practice netiquette.

Chapter 4 – Slide 3 Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©

Chapter 4 – Section 1

The Internet is a global system that facilitates data transfer and communication services among interconnected computers called networks.

A network is two or more computers and their related devices that are connected to share resources.

Chapter 4 – Slide 4 Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©

World Wide Web is a collection of web sites that uses servers (computers) to provide text and graphics. Web sites provide documents formatted in a

special script called Hypertext Markup Language (HTML). Browsers, computer software programs, provide

easy access to the World Wide Web.

Internet Terms Chapter 4 – Section 1

Chapter 4 – Slide 5 Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©

Modem is a device that connects a computer to a telephone line in order to send and receive data. ISP (internet service provider) is an organization

that offers Internet access for a fee. DSL (digital subscriber line) is a permanent high-speed connection using special hardware.

Internet Terms Chapter 4 – Section 1(Continued)

Chapter 4 – Slide 6 Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©

Each web site is located by its URL.

URLs consist of address parts separated by periods.

balancesheet. host computer (server)

swep.

organization

com

domain type

Uniform Resource Locator (URL)Chapter 4 – Section 1

Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 7

1. Define topic; list words associated with topic.

2. Investigate and choose appropriate search engine.

3. Apply site tips to conduct search.

4. Use specific keywords.

5. Refine search, if necessary.

Internet Search StrategiesChapter 4 – Section 1

Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 8

Refers to specific conditions of Internet usage

Focuses on actions that are not permitted

Acceptable Use PoliciesChapter 4 – Section 1

• Sending or displaying offensive messages or pictures

• Using another person’s password• Using obscene language• Violating copyright laws

Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 9

Evaluate web sites according to these criteria:

Purpose

Authorship/Sponsorship

Currency

Content

Reliability

Web EvaluationChapter 4 – Section 1

Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 10

Chapter 4 – Section 2

Electronic Mail (E-mail)

Instant Messaging (IM)

Discussion Group

Facsimile (fax) Transmission

Personal Digital Assistant (PDA)

Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 11

Avoid communication barriers

Apply netiquette

Enhance professional image through format

E-mail offers convenience, efficient delivery, and cost savings. Effective e-mail messages meet these criteria:

E-mailChapter 4 – Section 2

Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 12

Instant messaging is best used for brief exchanges—a thought or two at a time—that do not require privacy.

IMs have these characteristics:

Informal side of e-mail

Faster and more spontaneous than e-mail

Live

Instant Messaging (IM)Chapter 4 – Section 2

Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 13

Discussion groups are online exchanges of information about topics of common interest. Users can participate in these activities:

Post messages in designated area.

Read the messages of others.

Respond to messages.

Discussion GroupChapter 4 – Section 2

Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 14

Facsimile transfer is used when original document appearance and speed of delivery are important.

Exact reproduction of original document

Transmission from fax machine, computer, or Internet

Quick and convenient

Facsimile (FAX) TransferChapter 4 – Section 2

Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 15

A personal digital assistant is a handheld computer with numerous features.

Runs computer programs

Accesses the Internet

Functions as cell phone or fax sender

Personal Digital Assistant (PDA)Chapter 4 – Section 2

Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 16

Chapter 4 – Section 3

Telephone

Voice Mail

Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 17

Chapter 4 – Section 3

Keep messages short.

Recognize body language not available.

Open with firm, welcoming greeting.

Correctly use listener’s name.

Take notes.

Listen actively.

Telephone Guidelines

Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 18

Chapter 4 – Section 3

Cell Phone Etiquette

Make people the priority over phone calls.

Respect the rules of the situation.

Use phone features to avoid disruptions.

Conduct private conversations in a private place.

Focus on safety.

Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 19

Chapter 4 – Section 3

Voice Mail Features

Two-way conversation is not required.

Message can be distributed to one or more receivers simultaneously.

Features may include date and time stamps, message scan, and integration with other electronic devices.

Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 20

Chapter 4 – Section 4

Audioconferencing (voice only)

Videoconferencing (voice and video)

Voice recognition (conversion of voice to written words or to an action)

Effective Communication for Colleges, 10th ed., by Brantley & Miller, 2005©Chapter 4 – Slide 21

Chapter 4 – Section 4

Voice Recognition

Converts spoken words into written words

Example: Dictation into a microphone for conversion into words on the computer.

Automates basic tasks (actions)

Example: Voice commands into a cell phone to call a specific phone number.