Chapter 1: The Human Communication Process
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Transcript of Chapter 1: The Human Communication Process
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YOU SAID THE SECRET WORD!!!
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CHAPTER 1
The Human Communication Process
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Communication is one of the most important skills we learn.
And yet…
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20% of the nation’s youth cannot adequately communicate orally
63% cannot give clear oral directions
Adults listen at a 25% level of efficiency
50 - 70% of people fear speaking in public
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How would you define communication?
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Characteristics of communication
DynamicContinuousIrreversibleInteractiveContextual
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Levels of communication
Intrapersonal
Interpersonal
Public communication
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Components of human communication
Communication occurs within a system. When
the system breaks down, communication
breaks down. Bad systems can correct
themselves.
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Components of human communication
PICTIONARY!
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Individual perceptions
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Source
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Channel
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Receiver
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Noise
EnvironmentalPhysiological-impairmentSemanticSyntacticalOrganizationalCulturalPsychological
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Noise can happen at any stage of the communication process
You have to learn how to deal with it by constantly seeking feedback
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Models of communication
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Models of communication
Linear
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Models of communication
Interactional
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Models of communication
Transactional
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How are these models being challenged today?
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Ethical communication
Ethical communication is to conform to the moral standards of their society
Unethical communicators use language that degrades or injures human personalities by exaggeration, pseudotruths, twisting of words and name-calling
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Ethical communication
Avoid falsehood or half-truthsRaise listeners’ level of expertise on a topicAvoid mental or physical coercionGive credit to sourceDon’t invent or fabricate statisticsRemember! Listeners have to be ethical too,
by taking things in with a grain of salt