Change Management and Negotiation - University of...
Transcript of Change Management and Negotiation - University of...
Change Management and Negotiation
Group 10
Table of Contents !!!!!!!!I.!Bingo!Instruc.ons ! ! ! ! ! !
! !3!!!!!!!II. !Small!Exercise ! ! ! ! !
! ! !4!!!!!III. !What!is!change!management?! ! ! ! !
! !5!a)!Why!Change? ! ! ! ! !! !6!b)!Why!manage!change ! ! ! ! !!7!
!!!!!IV. !Layers!of!Change!Management ! ! ! !! !9!
!!!!!!V. !Challenges!with!Change!Management! ! ! !!10!
!!!!VI. !Strategies ! ! ! ! ! !! ! !11 !!
!!VII. !Nega.ve!Management ! ! ! ! !! !13!
!VIII. !Posi.ve!Management ! ! ! ! !! !14!
IX. Nego.a.on/!Resistance!Groups ! ! ! !!15!
!!!!!!X. !Case!Study ! ! ! ! ! !! ! !18!
!!!!!XI. !Final!Quiz ! ! ! ! ! !! ! !20!
!!
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Bingo! - Answer the questions on your Bingo sheet - Once you get a row or diagonal call out bingo (or just raise your hand) - One of us will come check your card and verify your answers. - First 3 people to get bingo will advance to the final round of questions for prizes!
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Small Exercise
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What is Change Management?
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Management Process
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Why Change Happens?
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Why Manage Change?
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Layers of Change Management
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● Buchanan and McCalman Model ○ Introduction
● Layers ○ Trigger Layer ○ Vision Layer ○ Conversion Layer ○ Maintenance and Renewal
Challenges ● Higher costs(61%): to hire, train new members or employ specialists
● Failed changes(57%): loss of data, overwrite component, overlap different versions of
the same code ● Poor software quality(75%): the system may hang, lose critical data, fail to link to
database, and data integrity suffers ● Unnecessary rework(71%): poor software quality leads to unnecessary rework to
restore the system ● Schedule(68%): training and reworking slow down the project’s progress, miss the
deadline, leading to poor performance, many bugs and lack of testing ● Other challenges: dissatisfied business customer(72%), downtime in production(50%)
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Strategies
Harvard Business School professor Dr. John P Kotter’s 8 steps to successful change 1. Establishing a Sense of Urgency 2. Choosing your Group 3. Developing a Vision 4. Communicating that Vision
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Strategies (cont’d)
5. Empowering Action 6. Generating Short-Term Wins 7. Never Letting Up 8. Make it Stick
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Negative Management ● Lack of support ● “Do as I say” ● Failure ● Result in negative effect
on productivity
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Positive Management ● Confront Fear of
Change ● Trust ● Feedbacks ● Reward
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Negotiation
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AFFECTED VS SUPERIOR
PROTESTERS ZOMBIES 16
17 Saboteurs
Case Study
The City of Lincoln, Scotland Food, Health, & Safety Team
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Questions?
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Final Round!
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- Matt - David - Sebastian - Daniel - Long - Chih-Hsuan - Amy