Challenges - Matrix-IBS...After touring Matrix’s on-site data center, QSAC was convinced Matrix...
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1074 Pinnacle Point Drive, Suite 100 | Columbia, SC 29223 Toll Free: 877-255-4221 | Fax: 866-550-6573 | [email protected] Name: Quality Services for the Autism Community (QSAC) Industry: Non-profit, Community Services Location: New York, New York Employees: 1,300 Challenges: QSAC faced difficulties maintaining its expanding number of locations. Each office relied mainly upon its own on-site IT infrastructure. IT staff had to travel from QSAC’s main office to each of its 30 locations to manage the technology. QSAC sought solutions that would allow the IT staff to strategically focus on enabling the nonprofit’s overall technology direction rather than maintenance or putting out fires. Additionally, as it grew over the years, QSAC phone systems became diverse and unwieldy. QSAC sought to enable its employees with a telecommunications system that was easily scalable, and one which could be standardized across its locations. In 2012, Hurricane Sandy caused QSAC to reassess its operations and infrastructure. QSAC’s IT operations were moderately affected by Sandy; however, surrounding businesses felt Sandy’s effects for weeks. QSAC wanted to ensure that the critical systems its offices needed to provide family support services would continue to be available in the face of any disaster. QSAC originally hired another service provider for assistance. During the initial implementation stages however, QSAC decided to meet with Matrix, thinking it would only serve to reinforce their original decision. On the contrary, QSAC found the people, the service, and the offer put forth by Matrix to be extremely compelling. About Quality Services for the Autism Community (QSAC): QSAC is a New York-based nonprofit providing person-centered services that enable children and adults with autism and their families to achieve greater independence, realize their potential, and contribute meaningfully to their communities. QSAC provides educational, residential, therapeutic, and family support services to over 2,700 recipients at its 30 facilities throughout Manhattan, The Bronx, Queens, and Nassau County. Discovering the Right Solution with Matrix QSAC Case Study
Transcript of Challenges - Matrix-IBS...After touring Matrix’s on-site data center, QSAC was convinced Matrix...
1074 Pinnacle Point Drive, Suite 100 | Columbia, SC 29223 Toll Free: 877-255-4221 | Fax: 866-550-6573 | [email protected]
Name:Quality Services for the Autism Community (QSAC)
Industry:Non-profit, Community Services
Location:New York, New York
Employees:1,300
Challenges:QSAC faced difficulties maintaining its expanding number of locations. Each office relied mainly upon its own on-site IT infrastructure. IT staff had to travel from QSAC’s main office to each of its 30 locations to manage the technology. QSAC sought solutions that would allow the IT staff to strategically focus on enabling the nonprofit’s overall technology direction rather than maintenance or putting out fires.
Additionally, as it grew over the years, QSAC phone systems became diverse and unwieldy. QSAC sought to enable its employees with a telecommunications system that was easily scalable, and one which could be standardized across its locations.
In 2012, Hurricane Sandy caused QSAC to reassess its operations and infrastructure. QSAC’s IT operations were moderately affected by Sandy; however, surrounding businesses felt Sandy’s effects for weeks. QSAC wanted to ensure that the critical systems its offices needed to provide family support services would continue to be available in the face of any disaster. QSAC originally hired another service provider for assistance. During the initial implementation stages however, QSAC decided to meet with Matrix, thinking it would only serve to reinforce their original decision. On the contrary, QSAC found the people, the service, and the offer put forth by Matrix to be extremely compelling.
About Quality Services for the Autism Community (QSAC):QSAC is a New York-based nonprofit providing person-centered services that enable children and adults with autism and their families to achieve greater independence, realize their potential, and contribute meaningfully to their communities. QSAC provides educational, residential, therapeutic, and family support services to over 2,700 recipients at its 30 facilities throughout Manhattan, The Bronx, Queens, and Nassau County.
Discovering the Right Solution with MatrixQSAC Case Study
www.matrix-ibs.com1074 Pinnacle Point Drive, Suite 100 | Columbia, SC 29223 Toll Free: 877-255-4221 | Fax: 866-550-6573 | [email protected]
Matrix is not a
rate sheet kind
of company, we
knew we could
trust them.
“
”
Enter Matrix:Matrix President and Founder, Neely Loring, and Rich Erickson, Vice President of Matrix, met with QSAC to discuss solutions and offer advice. Lou Costa, IT Director - QSAC, comments on the meeting: “The personalities in the room meshed very well. Matrix not only came in roughly 70% lower than other companies, Matrix’s engineering advice aligned perfectly with my original vision. Matrix is not a rate sheet kind of company, we knew we could trust them.”
After touring Matrix’s on-site data center, QSAC was convinced Matrix was the right partner to meet its challenges. “From certifications to hardware, Matrix’s data center was first class,” says Costa. “Matrix was forthcoming with all its data center’s records, even down to their contracts for diesel fuel deliveries. Overall, Matrix’s services were better, more flexible, cheaper, and able to accommodate all our needs.”
The effects of Hurricane Sandy raised QSAC’s awareness to the need for a geographically diverse provider that could enable mission critical operations. With multiple data centers in strategic U.S. locations in the west, midwest, and east, Matrix was the ideal partner to satisfy the need. Lou Costa explains the importance: “What if we had no electricity, or internet connection? What if no one could get to work? What if half our sites are down? We still needed to be able to function. Even if QSAC’s main office in New York goes down, and a datacenter in South Carolina goes down, Matrix still has two other data centers.” Matrix’s solutions enabled QSAC with a number of additional capabilities to improve its network connectivity, telecommunications, and IT efficiency as well. Previously, to enable employees’ computing needs, IT needed to purchase PCs, manually configure them, and then travel to the employee’s site to install them. Matrix’s Desktop as a Service (DaaS) solution provides QSAC with a Citrix environment that allows IT to enable employees quickly and easily by sending a thin client to the employee’s location. Matrix helped enable QSAC with a scalable cloud-based phone system as well.
Results:Matrix met QSAC’s goals, delivering services including:
• Cloud Computing
• Desktop as a Service
• Device Management
• Project Management
• User Helpdesk
• IT Security Administration
• Disaster Recovery
www.matrix-ibs.com1074 Pinnacle Point Drive, Suite 100 | Columbia, SC 29223 Toll Free: 877-255-4221 | Fax: 866-550-6573 | [email protected]
QSAC expects to reap benefits well into the future as a result of its partnership with Matrix. Costa said, “As we grow and add sites, I don’t necessarily have to hire more people. I can completely administer everything myself remotely. We’ve opened three sites since going with Matrix, and two of them I’ve never been to. I haven’t needed to. Today, time focused on putting out fires, is minimal. Now I can focus on technology. We were looking for a true partner. Matrix told us they were going to be our partner, and they absolutely have been.”
Matrix told us they were going to be our partner, and they absolutely have been.“ ”
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