ffllflM- Service Highlights

~~·~~~-W~h~~g~~#·~fitt* ~Mjt1f · ~~f-tii~a'-Jil'~ · 5IA EAP O *fra';J ~#BM•~--~~~~--~~g~~~ ~·**··~~~~~--~~~~-~~~ ~-m~u~--~~~h~~~~o~~~­~~~~hm~2 41Hl~ii~~~AA~91' · lJ'JilHM 1' ~ ± ~ a';) wll ~ fQ ~ I tt /~Vt !b ' m ft~ I a';) !it ,t,tt@:&Wi1irn~h 0

A~~-·-~~~£·~~tt·~-~~~ @·~~~-·~ftmft~~a';JI~AM 0

~~

4J:l · ~h~¥JJ$ ,.t~~-• A~fQ!~ModeJ Ui ~ · 53-J.l1J03 r'i\'iMl±t:twllfffiF.,riUtnl5t~&IM&#tEi Mi~,e,,~~*~*~fr±~ffi · ~ M~ :/Jo~i1l:~~5i ffl@M·a•~llffi~~ffl 0 ~~!b%~~-­Mci~~a'-Jfl!~ · ~~~@t,n~&Z/jUa'-J-f-5!~:/Jo ~ :/Jo~a'-J~~ · ~l±\~a'-JAh~5ij&±'€:tw1l~J.l1Ja';) !g~A~ +53-~ft 0

~h~~!§f,J;:W:sf<:•ffl~-¥~Recruitgf1= · ~fi rmtt~m~~IJ· L ~~~~·7M L M~

a';JI f'I=~ fflJJ!Etl O £,J;:~~~r.,9 7 817;gtt•A ± · .1t7*~~10J:ltt*n-~~4l'fi· L~4l'fi#.a* 0 ~ ~#.a*~ 7 &~-1HJlI {1=~ffla';J~~·l191' · Ji~ JJi~fflW~~&ttJ.l1Jffi-i~ · f91J:trnfr11~~~~~ ~LWA$~1la'-J~ffl·ft+~~~~~ffif-t 1 I {1=%~~fflJ ~~~~ 0

~.7.J{llntfl*l!.&.Utili~~i}~lfflf; • ::tffl\'iii!11lt1¥$'c1:.BBS, MBE, JP··$~~~-~-$&§•~~~•••m~• Photo taken with Mr. Nicholas Chiu Sai-chuen, BBS, MBE, JP, board members, Chief Executive and Programme Directors on

Vital's open day in new office .

New EAP Partners

Last year, more enterprises are willing to exhibit corporate

social responsibility and express concern for the employees by forming a partnership with Vital and launching Employee

Assistance Programme. Vital was newly commissioned by enterprises such as Hong Kong Broadband Network Limited,

Kerry Holdings Limited, Cafe de Coral Holdings Limited I Cafe de Coral Group , Sun Life Hong Kong Limited, Evangel Hospital, Hong Kong Productivity Council to provide 24-hour

employee counselling hotline, and organise training and staff health activities on different topics to enhance staff 's wellness

and resilience in stress.

Seminar on 'Fostering Harmonious Relationship in Workplace through Theatre'

All the world's a stage, and all the men and women merely players. To create a good working atmosphere , one should act well in the workplace. In view of this, Vital conducted

'Fostering Harmonious Relationship in Workplace through Theatre' last April. Hosted by our Senior Training Consultant

Mr. Tommy Wong and Industrial-Organisational Psychologist Ms. Elaine Chow, the programme helped attendants to

dismantle communication traps and build harmonious relationship in the workplace. Unlike traditional seminars , this

programme made use of role play and drama strategies to enhance the learning experience of participants. As a result , attended HR practitioners and training managers found the

programme impressive and impactful.

Study on 'Employee Feels Underappreciated'

A- ?u. i"//H!~mlti~IJ W3~gffli~IID.sl~ ~rt~~oo ~•~ffi•·$•~~•&&•m

Last year, Vital has worked with career website 'Recruit' for

the first time to conduct an online survey analysing factors that make employee feels underappreciated in a workplace.

817 employees were interviewed and findings were annou need through press conference in October 2016. The result not

only reflected the universality of 'underappreciated ' in various types of work , but also shown that the types of feeling

underappreciated were linked to age and sex. For example , more female would feel bad on interpersonal issues compared with male workers, and more youngsters were

concerned about the image of their job.

a~:C?? &l!&~tt=•~. 'Employee Feels Underappre ciated' press conference attracted great

attention from the media and was interviewed by radio and television station.

CFSC Annual Report 2016-2017 •• ... ll!im• Employee Service Consultancy W11f91

1-#&X~@ • Quit XD!r!~ijJ lffiUI~f±Talk

~~gjJJ:=.flU~1t~~~}ffl · ~jJN#!W Rec ruit~~

1i · m'20 17~ 1 J=l@S$Hi 11~R~ml • Oui t5zll8 ~f~J ~t~~{1 Talk O ~£flUPHt ri1JtJ~~~~

a~W~·B•~OO§ftmfl&W J:=.~~~ffl ~ 0 ll:U%1b AR 5 I 3R § ;*:~U£:~Uri. ~ ~ * ;1;1iU~l ~

~~~-·~-~~~~~---~-~~~ ~ · ·~ E3 ~~~N.~~ · /l91*~~~1{~~;/J D · lli~AaO~ ~0 A·m~&S~m~~ 0

~ 1J fAl tJ thhM.±:WDU.:l ff · ~fflw• • !t ,t,, 19.1-~{iifp O Ui5 IA EAP~~tt••t t :bffi~ · ~ tJ~Jff RH~ &;;J;;:~J1-~± 0 fAl ~ 1J\J1.ttfl EAP£~1J~~~M'HU H~tz- 0 ~!ti(JJ~ 1J\J1

•±:•a~w•• m :bffi·ft~~ I ••~•-~

=•~ffitv1J·•••••·•~u•~••• (*18 )~ ±:¥JJ$~ ~~~-'=-· fAl ~ 1J\J1.1-\:~ B • • I f9.t.tifl j ~~& EAP · ~WA,;;:0~3 00A 0

~1JJ~J&'.U8~5:E:~ 1~ 1J\J1:~ffl8~J ~:t~5:E: 1tlia~ . E'32011~ 1J=JMl~A••J1:•m1tli r• -~-~•tt•J -~BBM~a&oo~•-· fe:~ff' A · ±~wll5%1b~ 0

~!!~tiJcitttitJ -~ ti:~~!!~t!{~B'9EAP

•~u•~•••~~~1J~ r•~~w~~tt 11JJ ~1Jo~m1tli•••• ~~• &@A M'm5tlb 0

E'3ffi·ff-~£~~~~~RM·U8m&~ r•~~-~~tt•J §~£&~-P~N!t~

~-~fi•&~ I ~_cM'·ffi~ 0 ~jJ~~~~

~M·~-~-~ I ~&~~ J:=.ffi~~~~jJ~ ffilffi'IBJtt · ~ilt~rn&M'mi!i~ 0

~h~D~~~~I-ff~W~~- ~~~~~­lilffl~I§t, t,,fjl*~ir&:~ • Consultants of Vital were inv ited by Trade and Industry

Department to share employee caring policies for SMEs .

'Feeling Underappreciated · Quit or Not to Quit' Stand-up Comedy

To release negative feelings of office workers, Vital and Recruit co-organised a talk sho w named ' Feeling Under-appreciated · Quit or Not to Quit' in January 2017.

This is the first time that Vital performed a stand-up comedy incorporated of workplace topics including self-enhancement

and ways of getting along w ith superiors. Over 200 representatives from sizeable companies such as The Hong

Kong and China Gas Company Limited , Hong Kong Broadband Network Limited , Hong Yip Service Company

Limited , Hitachi (Hong Kong) Limited , Kuoni attended and the response was overwhelming.

EAP for Small and Medium Enterprises (SMEs)

To assist employers demonstrating corporate social responsibility and taking care of the physical and mental health of their employees are the missions of Vital. Since EAP

has usually been adopted in government departments and large corporations , to move a step further and promote EAP

to SM Es was one of the development goals of Vital last year. To encourage SME employers to practice EAP, we conducted

seminars with partners such as Trade and Industry Department, HSBC Living Business Programme, Construction

Industry Council , The Hong Kong Council of Social Service (HKCSS) , and shared tips on implementation of healthcare policy and EAP, with over 300 participants attended. Starting

from January 2017, we were commissioned by HKCSS to be the service provider of 'Caring SME Alliance ', with service

scope covering hotline and face-to-face counselling , critical incident intervention , and staff trainings.

Elder Care Angels Project

Vital was appointed by The Hong Kong Council of Social Service to provide EAP service and personal development

activities to participants of the 'Elder Care Angels Project'. Sponsored by Wu Jieh Yee Charitable Foundation Limited

and coordinated by HKCSS, the 'Elder Care Angels Project' aims at encouraging youngsters to develop their talents in the elderly care industry. Vital also assists the frontline workers of

elderly residential home to relieve stress and emotional disturbances in their work or daily life, as well as improve

relationship and develop personal potentials.

~.ll.~ffi ±tt 111llt~~{.I Talk J ~l-;l.ffi./llJ ~* tf:l~tU!. 0

In the Stand-up Comed y, Dr. Suen Lap-man

spread message through short play.

- **BR Outlook

~••m~~~-~~-~~~--~-·~I ~~-~~~---&~ffi~~~~~~~o~ ~~•WM&~R~~-W~~#~ffi·~ffi~ ~w*• ~~~--m~~~o~~fflffi·~~ I~~~~~&~~ffl~,~~tt**-~~~ i~j~i1Jtl:l~H~J5.x:#i 0

To uphold the high quality of EAP service, Vital will

continuously enhance service quality and explore new platforms for cooperation. Also, we will develop a closer

partnership with various stakeholders to extend the cooperation with clients and other service unit. With our staff's

experience and dedication , we believe Vital will achieve a more prosperous success in the coming year .

.__ • ..,. ...... ,...,..,y 0"'""''°" 0

''"'"' '"' """"'m°Jl&lJ:i.1£ Joys"R" Us Hong Kong

fU "I tE 1iffi-W-m IYl t!J :ti ~fk-f#~ fp m2017q:i tltJUUU'if (tl{x -f#lltft 0

We joined the Caring Company Partnership Expo 2017 to celebrate our partners being awarded the logo.

2016-2017 ~&~~tt (ix~2017~3F.J 31 B)

Service Statistics (as at 31st March, 2017)

~511iUJ11 t1* & ~ !ff 5! IJJ B'9 A ,J;: No. of attendance of training and

development activ ities

7,500

ti §t ffl; If ~ 14 fr A B'9 A ,J;: No. of attendance of critical incident management

• ft~ 36,000

~Wfi ~ tt~ 5!1JJ B'9 A,J;: No. of attendance of staff wellness activ ities

580 CFSC Annual Report 2016-2017

Employee Service Consu ltancy