Certified Professional in Healthcare quality "Cphq"
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Transcript of Certified Professional in Healthcare quality "Cphq"
Commit to QualityBe CPHQ certificated
Dr.Doaa HusseinMBA,CPHQ,TQM,CPT,B Pharm.
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
2Certified Professional in healthcare Quality.
CPHQ certification is“world class”
in the field of healthcare quality.
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
3Certified Professional in healthcare Quality.
Which certify that as a professional you are privileged to take the lead for Healthcare Quality Management Structure, Process and Evaluation within a
healthcare organization
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
4Certified Professional in healthcare Quality.
CPHQ is beneficial for both quality
professional and managerial position in
healthcare facility
5Certified Professional in healthcare Quality.
Fully accredited by the National Commission for Certifying Agencies (NCCA) of the Institute for Credentialing Excellence (ICE) in Washington, D.C.
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm. http://www.nahq.org/certify/content/index.html
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
6Agenda
Certified Professional in healthcare Quality. Why? How?
CPHQ preparatory course Content General Tips
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
7WHY CPHQ?
Escalating healthcare costs, heightened awareness of medical
errors and a higher-than-ever number of insured citizens around
the world.
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
8WHY CPHQ?
The goal became “ High-quality, universal coverage
in a cost-effective way.”
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
9WHY CPHQ?
Hospitals nowadays are engaging in various forms of service excellence initiatives.
Customer Satisfaction.Ensure Safer Care.Increase Efficiency and Effectiveness Gaining Competitive Edge and
increase their market share
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
10WHY CPHQ?
Requires an ongoing proactive approach from the full organization
with the engagement of top , middle and front line managers.
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
11WHY CPHQ?
That's why it is more important than ever before to differentiate yourself as a healthcare quality professional with
the Certified Professional in Healthcare Quality® (CPHQ) certification.
http://www.nahq.org/certify/content/index.html
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
12How to? The body of knowledge
The CPHQ incorporates the body of knowledge in the healthcare quality profession, which includes: Strategic and operational roles in management
and leadership Information management, including design and
data collection, measurement and analytics, and communication
Performance/Quality measurement and improvement, including planning, implementation and evaluation, and training
Strategic and operational tasks in patient safety
http://www.nahq.org/certify/content/index.html
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
13How to? The body of knowledge
CPHQ body of knowledge is practical information
that is readily implemented through out
our daily practice to provide patient care
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
14How to? The body of knowledge
http://www.nahq.org/certify/content/index.html
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
15How to?
The CPHQ exam is offered internationally four times during the year 2017.March 19 – April 1, 2017 July 9 – July 22, 2017September 5 – September 19,
2017December 3 – December 16, 2017
http://www.nahq.org/certify/content/index.html
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
16How to?
http://www.nahq.org/certify/content/index.html
NAHQ Member Fee (USD) $445 Nonmember Fee (USD) $515
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
17How to? The Exam
http://www.nahq.org/certify/content/index.html
140questions. 125 are used in computing the score
Computed; 125
Trail; 15
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
18
Recall26%
Applicaion 57%
Analysis17%
How to? The Exam
Recall questions test the candidate’s knowledge of specific facts and concepts.
Application questions require the candidate to interpret or apply information to a situation.
Analysis questions test the candidate’s ability to evaluate, problem solve, or integrate a variety of information and judgment into a meaningful whole.
http://www.nahq.org/certify/content/index.html
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
19
Performance improvement;
52; 42%
Patient safety; 28; 22%
Informantion Managemnt; 25;
20%
Leadership; 20; 16%
How to? The Exam
http://www.nahq.org/certify/content/index.html
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
20How to? Set Your Plan
Preparation Resources. Study Schedule. Practice Questions. Review Schedule Consider taking a preparatory course. Time Management. Deadline to set for the exam.
http://www.nahq.org/certify/content/index.html
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
21How to? Know The requirement
Visit Website
Select
Internationa
lCandidates http://www.nahq.org/certify/content/index.html
22
CPHQ Preparatory Course
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
23Information Management –25 items
• Data collection plan
• Data Inventory process
• Computerization
Measure
• Ordering • Averaging • Finding
Variability • Comparin
g
Statistical analysis
• Performance against goal
• Trends• Patterns
Assess process stability
• Data Sharing
• Creating Data Ownership
Communicate Findings
24Performance Improvement-52 items
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
• Improvement Approaches and Tools
• Training and education
• Improve business process
• Build Teams
Quality Resource Center
• Guidelines• CPCs• Reviews•
Clinical Process Improvement
Plans for quality,
utilization, risk
management, patient safety,
and compliance
Managerial Processes Improvement
• Accreditation
• Certification• Continuous
readiness
Accreditation
25Patient Safety - 28 Item
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
• Role Of Leaders
• Promoting Patient safety culture
Safety Culture
• How to apply Patient safety?
• Role of Staff• Patient and
family participation
Safety Awareness
• Incident report
• Sentinel events
• RCA• FMEA• Never Event• Infection
Control•
Clinical Risk Management
• Patient safety Program
• Human Factors Engineering
Operational
26Strategic Leadership and Strucure-20 items
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
• Ultimate Responsibility of quality of care
• Medical Staff• Initiatives
Governing Body
• Internal assessment
• External assessment
Strategic Planning
Measurement Systems
Balanced Scorecard
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
27Compiling Picture of organization wide quality management system
Throughout the course, I will cover first the operational level models then I will go through the Strategic leadership module .
28
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
CPHQ Exam Tips.
Start With End in Mind
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
29CPHQ Exam Tips.
Read , Study Smart not hard. Practice, Practice as many questions as you. Use Color Code to mark practice questions
Easy. Challenging. Difficult.
Go back to those questions , solve them again and again.
Follow your plan and monitor your progress
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.
30CPHQ Exam Tips.
When to Set for the Exam ?
80% Correct Answers
Dr.Doaa Hussein MBA,CPHQ,TQM, B Pharm.