CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

Table 1: The number of days for each Learning Module and Knowledge Assessment.

NO

LEARNING MODULE

(M) LEARNING MODULE

NAME

DAYS

KNOWLEDGE ASSESSMENT

(KA)

PERFORMANCE ASSESSMENT

(PA)

1 Learning Module 1 (M01) Introduction to Facilities

Management 1 1 1

2 Learning Module 2 (M02) Operation & Maintenance

Planning 2 1 1

3 Learning Module 3 (M03) Leadership & Strategy

Planning 1 1 1

4 Learning Module 4 (M04) Finance & Business

Planning 1 1 1

5 Learning Module 5 (M05) Risk Management Control 1 1 1

6 Learning Module 6 (M06) Communication Planning 1 1 1

7 Learning Module 7 (M07) Human Resource Planning 1 1 1

8 Learning Module 8 (M08) Contract Management

Governance 1 1 1

9 Learning Module 9 (M09) Quality Control Management 1 1 1

10 Learning Module 10 (M10) Project Management

Planning 3 1 1

11 Learning Module 11 (M11) Technology Management

Planning 2 1 1

TOTAL 15 11 11

PO vs LP Mapping Chart

PO NO.

PROGRAM OUTCOME (PO) FOR FACILITIES MANAGEMENT MANAGER (FMM) CIDB

Domain and Taxonomy

Levels

K, S, A Domain

M 0

1

M 0

2

M 0

3

M 0

4

M 0

5

M 0

6

M 0

7

M 0

8

M 0

9

M 1

0

M 1

1

M 1

2

M 1

3

M 1

4

1

Facilities Management Manager who has extensive Knowledge and Competent in Facilities Management accomplishing to plan, coordinate, organise, monitor, control, mitigate and manage a facility in meeeting the budget, duration and quality deliverables expected along building life cycle.

K, C

C5

K, A

√

√

√

√

√

2

Facilities Management Manager who upholds and demonstrates the importance of Profesional Ethics, Environment, Safety and Health work culture at the facility and prioritize the sustainable approach in his management.

PE, E, SH

C5

S, A

√

√

√

3

Facilities Management Manager who evaluating a range of Operation and Maintenance facilities management techniques across project under taking which include planning, execution and control to underpin substantial and reasonable judgmental evaluation. Adapt sustainable Technology Application in the process of operation and maintenance

O&M, TA

C5

K, S, A

√

√

√

√

√

4

Facilities Management Manager who excel in effective communication with his employer and team member which able to translate the needs into satisfactory Project Management and leading a negotiation with stakeholders and multi-disciplinary FM Team for compliance with all needs, technical and commercial requirements.

C, FMT

C5

K, S, A

√

√

√

5 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

PO NO.

PROGRAM OUTCOME (PO) FOR FACILITIES MANAGEMENT MANAGER (FMM) CIDB

Domain and Taxonomy

Levels

K, S, A Domain

M 0

1

M 0

2

M 0

3

M 0

4

M 0

5

M 0

6

M 0

7

M 0

8

M 0

9

M 1

0

M 1

1

M 1

2

M 1

3

M 1

4

5

Facilities Management Manager who ensuring a Quality deliverable from his team services through the efficient Planning, Monitoring and Control with establishment of management procedures in risk management, proactive and reactive maintenance in predicting and forecasting followed by mitigating using specific conventional techniques and modern facilities management tools for satisfactory quality assurance.

Q, PMC

C5

S, A

√

√

√

6

Facilities Management Manager who demonstrate the comprehensive understanding of project Procurement, Finance and Budget Management principles start from initial conceptual stage through client’s needs/brief for effective procurement and in the same time, able to predict and forecast the cash flow and execute the financing control along the project delivery until closing account.

P, FBM

C5

K, S

√

√

√

7

Facilities Management Manager who well verse in Tender, Contract and Vendor Management activities and procedures in delivering high yield investment to his employer through systematic SWOT analysis and solve discrepancies or using appropriate dispute resolution strategies in accordance with the contract.

T, C & VM

C5

K, S

√

√

√

8

Facilities Management Manager who leading an exemplary Personal Skill include self-directing lifelong learning and facilitate great worthy Entrepreneurship Skills and continuously explore and obtain related competencies for an efficient and excellence of Facility Project Management.

PS, ES

C5

S, A

√

6 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

PROGRAM OUTCOME CERTIFIED FACILITY MANAGEMENT MANAGER (FMM) CONSTRUCTION INDUSTRY DEVELOPMENT BOARD MALAYSIA

PO SPECIFIC CRITERIA

PROGRAM OUTCOME STATEMENT

PO1 Knowledge and Competent

Facilities Management Manager who has extensive Knowledge and Competent in Facilities Management accomplishing to plan, coordinate, organise, monitor, control, mitigate and manage a facility in meeeting the budget, duration and quality deliverables expected along building life cycle.

PO2

Professional Ethics,

Environment, Safety and

Health

Facilities Management Manager who upholds and demonstrates the importance of Profesional Ethics, Environment, Safety and Health work culture at the facility and prioritize the sustainable approach in his management.

PO3

Operation & Maintenance and

Technology Application

Facilities Management Manager who evaluating a range of Operation and Maintenance facilities management techniques across project under taking which include planning, execution and control to underpin substantial and reasonable judgmental evaluation. Adapt sustainable Technology Application in the process of operation and maintenance

PO4

Communication

and FM Team

Facilities Management Manager who excel in effective communication with his employer and team member which able to translate the needs into satisfactory Project Management and leading a negotiation with stakeholders and multi-disciplinary FM Team for compliance with all needs, technical and commercial requirements.

PO5 Quality,

Planning, Monitoring and

Control

Facilities Management Manager who ensuring a Quality deliverable from his team services through the efficient Planning, Monitoring and Control with establishment of management procedures in risk management, proactive and reactive maintenance in predicting and forecasting followed by mitigating using specific conventional techniques and modern facilities management tools for satisfactory quality assurance.

PO6

Procurement, Finance and

Budget Management

Facilities Management Manager who demonstrate the comprehensive understanding of project Procurement, Finance and Budget Management principles start from initial conceptual stage through client’s needs/brief for effective procurement and in the same time, able to predict and forecast the cash flow and execute the financing control along the project delivery until closing account.

P07

Tender, Contract and Vendor

Management

Facilities Management Manager who well verse in Tender, Contract and Vendor Management activities and procedures in delivering high yield investment to his employer through systematic SWOT analysis and solve discrepancies or using appropriate dispute resolution strategies in accordance with the contract.

P08

Personal Skill and

Entrepreneurship Skills

Facilities Management Manager who leading an exemplary Personal Skill include self-directing lifelong learning and facilitate great worthy Entrepreneurship Skills and continuously explore and obtain related competencies for an efficient and excellence of Facility Project Management.

LEARNING MODULE – 01 M01 INTRODUCTION TO FACILITIES MANAGEMENT

9 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE NAME AND CODE INTRODUCTION TO FACILITIES MANAGEMENT (M01)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER LECTURE

TIME SUBJECT’S NAME REFERENCE DOCUMENTS

PROPOSED

8:30 - 9:30am

Introduction to Facilities

Management Manager

Act 520. Review and share Act 520. National Occupational Skills Standard (NOSS) (Facilities Management Monitoring)

9:30 - 10:30

am

Introduction to Construction Project

Management

Construction Industry Transformation Program (CITP 2016-2020), CIS CIDB, Construction Related Acts, Regulations, Guidelines, Handbooks, Standards, Manuals.

10:45 - 12:45 pm

Construction Project Management

Activities

Example of each document and explanation. Flowchart on the process.

1:00 - 2:30 pm LUNCH / REST

2:30 - 4:30 pm

Construction Project

Management Activities

Explain on Project Life Cycle from any reputable reference such as PMP, etc.

4:30 - 5:30 pm

KNOWLEDGE ASSESSMENT (KA) Assessment for M01

10 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE NAME AND CODE INTRODUCTION TO FACILITIES MANAGEMENT (LP01)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER

PACKAGE OUTCOME (PO)

PO1

Facilities Management Manager who has extensive Knowledge and Competent in Facilities Management accomplishing to plan, coordinate, organise, monitor, control, mitigate and manage a facility in meeeting the budget, duration and quality deliverables expected along building life cycle.

PO2 Facilities Management Manager who upholds and demonstrates the importance of Profesional Ethics, Environment, Safety and Health work culture at the facility and prioritize the sustainable approach in his management.

LEARNING OUTCOME (LO)

LO1 Able to explain Facilities Management Manager role in the global and local context.

LO2 Able to explain the scope and positioning of Facilities Management from the construction perspective (Buku Pendaftaran Kontraktor CIDB).

LO3 Able to explain the construction work under Construction Act 520.

LO4 Able to explain the categories and Specializations of Registration for FM Contractors under CIDB (CIDB, 2017)

TRAINING NOTES Training notes endorsed by CIDB.

KNOWLEDGE ASSESSMENT (KA)

• Provided four (4) questions, answer any two (2) questions in an allocated time. • Each questions carry 25marks. • The assessment is a closed-book assessment. • To be done after lecture is covered and completed. • Passing mark is 70% • Candidate need to answer on the question paper.

PERFORMANCE ASSESSMENT (PA)

• Case study mode (1 question) • Answer in essay type (not more than 5000words) • Passing mark is 70% • To be guided after lecture (provide writing guideline) • Candidate to submit within fourteen (14) working days

TEACHING AND LEARNING METHOD • Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.

11 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE – 02 M02 OPERATION & MAINTENANCE PLANNING

12 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE NAME AND CODE OPERATION & MAINTENANCE PLANNING (M02)

NUMBER OF DAY(s) 2 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER LECTURE

TIME SUBJECT’S NAME REFERENCE DOCUMENTS

PROPOSED

DAY 1

Plan O&M policies and guidelines

Verify O&M work plan

CIDB Act, Suruhanjaya Tenaga, DOSH, SPAN, Akta Kilang & Jentera, Akta BOMBA, Akta Pengurusan Sisa Pepejal & Pembersihan Awam, Akta Kerajaan Tempatan & other Government Department, utility or local authorities and licenses.

DAY 1 / DAY 2

Plan O&M operational budget Plan operation expenses

DAY 2

Monitor vendors work

performance Manage asset defects and

warranty

1 hour KNOWLEDGE ASSESSMENT (KA) Assessment for M02

13 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE NAME AND CODE OPERATION & MAINTENANCE PLANNING (M02)

NUMBER OF DAY(s) 2 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER

PACKAGE OUTCOME (PO)

PO3

Facilities Management Manager who evaluating a range of Operation and Maintenance facilities management techniques across project under taking which include planning, execution and control to underpin substantial and reasonable judgmental evaluation. Adapt sustainable Technology Application in the process of operation and maintenance

LEARNING OUTCOME (LO)

LO1 Able to Plan O&M policies and guidelines. LO2 Able to Verify O&M work plan. LO3 Able to Plan O&M operational budget.

LO4 Able to Plan operations expenses.

LO5 Able to Monitor vendors and service providers work performance.

LO6 Able to Manage asset defects and warranty.

TRAINING NOTES Training notes endorsed by CIDB.

KNOWLEDGE ASSESSMENT (KA)

• Provided four (4) questions, answer any two (2) questions in an allocated time. • Each questions carry 25marks. • The assessment is a closed-book assessment. • To be done after lecture is covered and completed. • Passing mark is 70% • Candidate need to answer on the question paper.

PERFORMANCE ASSESSMENT (PA)

• Case study mode (1 question) • Answer in essay type (not more than 5000words) • Passing mark is 70% • To be guided after lecture (provide writing guideline) • Candidate to submit within fourteen (14) working days

TEACHING AND LEARNING METHOD • Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.

14 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE – 03 M03 LEADERSHIP & STRATEGY PLANNING

15 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE NAME AND CODE LEADERSHIP & STRATEGY PLANNING (M03)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER LECTURE

TIME / DAY SUBJECT’S NAME REFERENCE DOCUMENTS

PROPOSED

8:30 - 10:30am

Develop FM strategic plan Formulate sound business

case

-

10:45 - 12:45

am

Plan coaching and motivation sessions

-

1:00 - 2:30 pm LUNCH / REST

2:30 - 4:30 pm

Plan work delegation and empowerment

Nurture teamwork among staff

Employment Act 1955, Industrial Relation Act 1967 etc.

4:30 - 5:30 pm KNOWLEDGE ASSESSMENT (KA) Assessment for M03

16 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE NAME AND CODE LEADERSHIP & STRATEGY PLANNING (M03)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER

PACKAGE OUTCOME (PO)

PO4

Facilities Management Manager who excel in effective communication with his employer and team member which able to translate the needs into satisfactory Project Management and leading a negotiation with stakeholders and multi-disciplinary FM Team for compliance with all needs, technical and commercial requirements.

PO8

Facilities Management Manager who leading an exemplary Personal Skill include self-directing lifelong learning and facilitate great worthy Entrepreneurship Skills and continuously explore and obtain related competencies for an efficient and excellence of Facility Project Management.

LEARNING OUTCOME (LO)

LO1 Able to Develop FM strategic plan.

LO2 Able to Formulate sound business case.

LO3 Able to Plan coaching and motivation session.

LO4 Able to Plan work delegation and empowerment.

LO5 Able to Nurture teamwork spirit among workers.

TRAINING NOTES Training notes endorsed by CIDB.

KNOWLEDGE ASSESSMENT (KA)

• Provided four (4) questions, answer any two (2) questions in an allocated time. • Each questions carry 25marks. • The assessment is a closed-book assessment. • To be done after lecture is covered and completed. • Passing mark is 70%

Candidate need to answer on the question paper.

PERFORMANCE ASSESSMENT (PA)

• Case study mode (1 question) • Answer in essay type (not more than 5000words) • Passing mark is 70% • To be guided after lecture (provide writing guideline) • Candidate to submit within fourteen (14) working days

TEACHING AND LEARNING METHOD • Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.

17 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE – 04 M04 FINANCE & BUSINESS PLANNING

18 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE NAME AND CODE FINANCE & BUSINESS PLANNING (M04)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER LECTURE

TIME SUBJECT’S NAME REFERENCE DOCUMENTS

PROPOSED

8:30 - 10:30am

Plan overall FM activity

budget. Prepare financial

management planning (FMP).

JKR’S SPK, Procurement related documents sharing, process and common problems / constrains.

10:45 - 12:45

am

Manage project profit and

loss (P&L).

Reference to Standard Form of Contract, JKR, PAM, CIDB, FIDIC, others. D&B, EPCC, BOT, PPP explanation and compare.

1:00 - 2:30 pm LUNCH / REST

2:30 - 4:30 pm

Manage procurement

method/approach.

Standard Procurement Process and activities, sharing on the actual documents related to procurement.

4:30 - 5:30 pm KNOWLEDGE ASSESSMENT (KA) Assessment for M04

19 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE NAME AND CODE FINANCE & BUSINESS PLANNING (M04)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER

PACKAGE OUTCOME (PO)

PO6

Facilities Management Manager who demonstrate the comprehensive understanding of project Procurement, Finance and Budget Management principles start from initial conceptual stage through client’s needs/brief for effective procurement and in the same time, able to predict and forecast the cash flow and execute the financing control along the project delivery until closing account.

PO7

Facilities Management Manager who well verse in Tender, Contract and Vendor Management activities and procedures in delivering high yield investment to his employer through systematic SWOT analysis and solve discrepancies or using appropriate dispute resolution strategies in accordance with the contract.

LEARNING OUTCOME (LO)

LO1 Able to Plan overall FM activity budget.

LO2 Able to Prepare financial management planning (FMP).

LO3 Able to Manage project profit and loss (P&L).

LO4 Able to Manage procurement method/approach.

TRAINING NOTES Training notes endorsed by CIDB.

KNOWLEDGE ASSESSMENT (KA)

• Provided four (4) questions, answer any two (2) questions in an allocated time. • Each questions carry 25marks. • The assessment is a closed-book assessment. • To be done after lecture is covered and completed. • Passing mark is 70%

Candidate need to answer on the question paper.

PERFORMANCE ASSESSMENT (PA)

• Case study mode (1 question) • Answer in essay type (not more than 5000words) • Passing mark is 70% • To be guided after lecture (provide writing guideline) • Candidate to submit within fourteen (14) working days

TEACHING AND LEARNING METHOD • Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.

20 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE – 05 M05 RISK MANAGEMENT CONTROL

21 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE NAME AND CODE RISK MANAGEMENT CONTROL (M05)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER LECTURE

TIME / DAY SUBJECT’S NAME REFERENCE DOCUMENTS

PROPOSED

8:30 - 10:30am

Identify FM project risk Prepare risk mitigation plan

PMP Documents, KM Process, Method Statement, Work Program, WBS. Example of each document and explanation.

10:45 - 12:45

am

Implement risk mitigation

control

Project Documentations, Construction Work Sequence, Progress Report Example of each document and explanation.

1:00 - 2:30 pm LUNCH / REST

2:30 - 4:30 pm

Develop Business Continuity

Plan (BCP) procedures.

Project Monitoring Documents, Progress Report Writing and Compiling, Elements in Progress Report.

4:30 - 5:30 pm KNOWLEDGE ASSESSMENT (KA) Assessment for M05

22 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE NAME AND CODE RISK MANAGEMENT CONTROL (M05)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER

PACKAGE OUTCOME (PO)

PO5

Facilities Management Manager who ensuring a Quality deliverable from his team services through the efficient Planning, Monitoring and Control with establishment of management procedures in risk management, proactive and reactive maintenance in predicting and forecasting followed by mitigating using specific conventional techniques and modern facilities management tools for satisfactory quality assurance.

LEARNING OUTCOME (LO)

LO1 Able to Identify FM project risk.

LO2 Able to Prepare risk mitigation plan.

LO3 Able to Implement risk mitigation control.

LO4 Able to Develop Business Continuity Plan (BCP) procedures.

TRAINING NOTES Training notes endorsed by CIDB.

KNOWLEDGE ASSESSMENT (KA)

• Provided four (4) questions, answer any two (2) questions in an allocated time. • Each questions carry 25marks. • The assessment is a closed-book assessment. • To be done after lecture is covered and completed. • Passing mark is 70% • Candidate need to answer on the question paper.

PERFORMANCE ASSESSMENT (PA)

• Case study mode (1 question) • Answer in essay type (not more than 5000words) • Passing mark is 70% • To be guided after lecture (provide writing guideline) • Candidate to submit within fourteen (14) working days

TEACHING AND LEARNING METHOD • Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.

23 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE – 06 M06 COMMUNICATION PLANNING

24 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE NAME AND CODE COMMUNICATION PLANNING (M06)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER LECTURE

TIME SUBJECT’S NAME REFERENCE DOCUMENTS

PROPOSED

8:30 - 10:30am

Prepare FM communications plan.

-

10:45 - 12:45 pm

Perform correspondence

management. Monitor project meetings

-

1:00 - 2:30 pm LUNCH / REST

2:30 - 4:30 pm

Prepare project presentations -

4:30 - 5:30 pm KNOWLEDGE ASSESSMENT (KA) Assessment for M06

25 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE NAME AND CODE COMMUNICATION PLANNING (M06)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER

PACKAGE OUTCOME (PO)

PO4 Facilities Management Manager who excel in effective communication with his employer and team member which able to translate the needs into satisfactory Project Management and leading a negotiation with stakeholders and multi-disciplinary FM Team for compliance with all needs, technical and commercial requirements

LEARNING OUTCOME (LO)

LO1 Able to Prepare FM communications plan.

LO2 Able to Perform correspondence management.

LO3 Able to Monitor project meetings

LO4 Able to Prepare project presentations

TRAINING NOTES Training notes endorsed by CIDB.

KNOWLEDGE ASSESSMENT (KA)

• Provided four (4) questions, answer any two (2) questions in an allocated time. • Each questions carry 25marks. • The assessment is a closed-book assessment. • To be done after lecture is covered and completed. • Passing mark is 70% • Candidate need to answer on the question paper.

PERFORMANCE ASSESSMENT (PA)

• Case study mode (1 question) • Answer in essay type (not more than 5000words) • Passing mark is 70% • To be guided after lecture (provide writing guideline) • Candidate to submit within fourteen (14) working days

TEACHING AND LEARNING METHOD • Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.

26 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE – 07 M07 HUMAN RESOURCE PLANNING

27 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE NAME AND CODE HUMAN RESOURCE PLANNING (M07)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER LECTURE

TIME SUBJECT’S NAME REFERENCE DOCUMENTS

PROPOSED

8:30 - 10:30am

Prepare recruitment and employment requirements

-

10:45 - 12:45 pm

Perform Training Need Analysis (TNA).

-

1:00 - 2:30 pm

2:30 - 4:30 pm

Establish Training Plan

Prepare staff performance appraisal.

-

4:30 - 5:30 pm KNOWLEDGE ASSESSMENT (KA) Assessment for M07

28 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE NAME AND CODE HUMAN RESOURCE PLANNING (M07)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER

PACKAGE OUTCOME (PO)

PO4 Facilities Management Manager who excel in effective communication with his employer and team member which able to translate the needs into satisfactory Project Management and leading a negotiation with stakeholders and multi-disciplinary FM Team for compliance with all needs, technical and commercial requirements.

LEARNING OUTCOME (LO)

LO1 Able to Prepare recruitment and employment requirements.

LO2 Able to Perform Training Need Analysis (TNA).

LO3 Able to Establish Training Plan

LO4 Able to Prepare staff performance appraisal.

TRAINING NOTES Training notes endorsed by CIDB.

KNOWLEDGE ASSESSMENT (KA)

• Provided four (4) questions, answer any two (2) questions in an allocated time. • Each questions carry 25marks. • The assessment is a closed-book assessment. • To be done after lecture is covered and completed. • Passing mark is 70% • Candidate need to answer on the question paper.

PERFORMANCE ASSESSMENT (PA)

• Case study mode (1 question) • Answer in essay type (not more than 5000words) • Passing mark is 70% • To be guided after lecture (provide writing guideline) • Candidate to submit within fourteen (14) working days

TEACHING AND LEARNING METHOD • Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.

29 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE – 08 M08 CONTRACT MANAGEMENT GOVERNANCE

30 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE NAME AND CODE CONTRACT MANAGEMENT GOVERNANCE (M08)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER LECTURE

TIME SUBJECT’S NAME REFERENCE DOCUMENTS

PROPOSED

8:30 - 10:30am

Perform contract

interpretations and compliance.

NOSS, Related documentations and forms as apply in the industry.

10:45 - 12:45 am

Monitor contract compliance Manage service performance

level.

-

1:00 - 2:30 pm LUNCH / REST

2:30 - 4:30 pm

Coordinate change order

management activity. Perform contract closure.

-

4:30 - 5:30 pm KNOWLEDGE ASSESSMENT (KA) Assessment for M08

31 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE NAME AND CODE CONTRACT MANAGEMENT GOVERNANCE (M08)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER

PACKAGE OUTCOME (PO)

PO1

Facilities Management Manager who has extensive Knowledge and Competent in Facilities Management accomplishing to plan, coordinate, organise, monitor, control, mitigate and manage a facility in meeeting the budget, duration and quality deliverables expected along building life cycle.

PO6

Facilities Management Manager who demonstrate the comprehensive understanding of project Procurement, Finance and Budget Management principles start from initial conceptual stage through client’s needs/brief for effective procurement and in the same time, able to predict and forecast the cash flow and execute the financing control along the project delivery until closing account.

PO7

Facilities Management Manager who well verse in Tender, Contract and Vendor Management activities and procedures in delivering high yield investment to his employer through systematic SWOT analysis and solve discrepancies or using appropriate dispute resolution strategies in accordance with the contract.

LEARNING OUTCOME (LO)

LO1 Able to Perform contract interpretations and compliance.

LO2 Able to Monitor contract compliance.

LO3 Able to Supervise service performance level.

LO4 Able to Coordinate change order management activity.

LO5 Able to Perform contract closure.

TRAINING NOTES Training notes endorsed by CIDB.

KNOWLEDGE ASSESSMENT (KA)

• Provided four (4) questions, answer any two (2) questions in an allocated time. • Each questions carry 25marks. • The assessment is a closed-book assessment. • To be done after lecture is covered and completed. • Passing mark is 70% • Candidate need to answer on the question paper.

PERFORMANCE ASSESSMENT (PA)

• Case study mode (1 question) • Answer in essay type (not more than 5000words) • Passing mark is 70% • To be guided after lecture (provide writing guideline) • Candidate to submit within fourteen (14) working days

TEACHING AND LEARNING METHOD • Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.

32 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE – 09 M09 QUALITY CONTROL MANAGEMENT

33 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE NAME AND CODE QUALITY CONTROL MANAGEMENT (M09)

NUMBER OF DAY(s) 1 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER LECTURE

TIME SUBJECT’S NAME REFERENCE DOCUMENTS

PROPOSED

8:30 - 10:30 am

Prepare Quality Management Plan (QMP).

NOSS, A Guide to Good

10:45 - 12:45 pm

Propose Customer Satisfaction Survey (CSS)

improvements Perform statutory compliance

planning

Akta Kilang & Jentera

1:00 - 2:30 pm LUNCH / REST

2:30 - 4:30 pm

Perform vendor and service provider assessment.

Verify and sign off project report.

NOSS and CIS 10:2008, CIS 14:2019, CIS 15:2009 CIS 16:2009 CIS 17:2010 Guideline on OSH in relation to Construction Industry Management OSHCIM Guidelines, ISO 14001:2015

4:30 - 5:30 pm KNOWLEDGE ASSESSMENT (KA) Assessment for M09

34 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE NAME AND CODE QUALITY CONTROL MANAGEMENT (M09)

NUMBER OF DAY(s) 1 NUMBER OF DAY(s) 1 TRAINER CIDB CERTIFIED TRAINER

PACKAGE OUTCOME (PO)

PO4

Facilities Management Manager who ensuring a Quality deliverable from his team services through the efficient Planning, Monitoring and Control with establishment of management procedures in risk management, proactive and reactive maintenance in predicting and forecasting followed by mitigating using specific conventional techniques and modern facilities management tools for satisfactory quality assurance.

LEARNING OUTCOME (LO)

LO1 Able to Prepare Quality Management Plan (QMP).

LO2 Able to Propose Customer Satisfaction Survey (CSS) improvements.

LO3 Able to Perform statutory compliance planning.

LO4 Able to Perform vendor and service provider assessment.

LO5 Able to Prepare project report.

TRAINING NOTES Training notes endorsed by CIDB.

KNOWLEDGE ASSESSMENT (KA)

• Provided four (4) questions, answer any two (2) questions in an allocated time. • Each questions carry 25marks. • The assessment is a closed-book assessment. • To be done after lecture is covered and completed. • Passing mark is 70% • Candidate need to answer on the question paper.

PERFORMANCE ASSESSMENT (PA)

• Case study mode (1 question) • Answer in essay type (not more than 5000words) • Passing mark is 70% • To be guided after lecture (provide writing guideline) • Candidate to submit within fourteen (14) working days

TEACHING AND LEARNING METHOD • Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.

35 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE – 10 M10 PROJECT MANAGEMENT PLANNING

36 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE NAME AND CODE PROJECT MANAGEMENT PLANNING (M10)

NUMBER OF DAY(s) 3 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIFIED TRAINER LECTURE

TIME SUBJECT’S NAME REFERENCE DOCUMENTS

PROPOSED

DAY1

Prepare Project Management Plan (PMP) document.

-

DAY2

Assign project team

members

-

DAY3

Perform project monitoring and control

-

1 hour KNOWLEDGE ASSESSMENT (KA) Assessment for M10

37 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE NAME AND CODE PROJECT MANAGEMENT PLANNING (M10)

NUMBER OF DAY(s) 3 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIIFED TRAINER

PACKAGE OUTCOME (PO)

PO5

Facilities Management Manager who ensuring a Quality deliverable from his team services through the efficient Planning, Monitoring and Control with establishment of management procedures in risk management, proactive and reactive maintenance in predicting and forecasting followed by mitigating using specific conventional techniques and modern facilities management tools for satisfactory quality assurance.

PO7

Facilities Management Manager who well verse in Tender, Contract and Vendor Management activities and procedures in delivering high yield investment to his employer through systematic SWOT analysis and solve discrepancies or using appropriate dispute resolution strategies in accordance with the contract.

LEARNING OUTCOME (LO)

LO1 Able to Prepare Project Management Plan (PMP) document.

LO2 Able to Assign project team members.

LO3 Able to Perform project monitoring and control.

TRAINING NOTES Training notes endorsed by CIDB.

KNOWLEDGE ASSESSMENT (KA)

• Provided four (4) questions, answer any two (2) questions in an allocated time. • Each questions carry 25marks. • The assessment is a closed-book assessment. • To be done after lecture is covered and completed. • Passing mark is 70% • Candidate need to answer on the question paper.

PERFORMANCE ASSESSMENT (PA)

• Case study mode (1 question) • Answer in essay type (not more than 5000words) • Passing mark is 70% • To be guided after lecture (provide writing guideline) • Candidate to submit within fourteen (14) working days

TEACHING AND LEARNING METHOD • Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.

38 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE – 11 M11 TECHNOLOGY MANAGEMENT PLANNING

39 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

LEARNING MODULE NAME AND CODE TECHNOLOGY MANAGEMENT PLANNING (M11)

NUMBER OF DAY(s) 2 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIIFED TRAINER LECTURE

TIME SUBJECT’S NAME REFERENCE DOCUMENTS

PROPOSED

DAY1

Identify suitable FM technology

Plan new technology adoption

Example of selected document and explanation

DAY1 / DAY 2

Plan facilities space analysis.

Example of selected document and explanation

DAY 2

Plan space management

consultation activity.

Example of selected document and explanation

1 hour KNOWLEDGE ASSESSMENT (KA) Assessment for M11

LEARNING MODULE NAME AND CODE TECHNOLOGY MANAGEMENT PLANNING (M11)

NUMBER OF DAY(s) 2 NUMBER OF ASSESSMENT 1 TRAINER CIDB CERTIIFED TRAINER

PACKAGE OUTCOME (PO)

PO3 Facilities Management Manager who evaluating a range of Operation and Maintenance facilities management techniques across project under taking which include planning, execution and control to underpin substantial and reasonable judgmental evaluation. Adapt sustainable Technology Application in the process of operation and maintenance

LEARNING OUTCOME (LO)

LO1 Able to Identify suitable FM technology.

LO2 Able to Plan new technology adoption.

LO3 Able to Plan facilities space analysis.

LO4 Able to Plan space management consultation activity.

40 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)

TRAINING NOTES Training notes endorsed by CIDB.

KNOWLEDGE ASSESSMENT (KA)

• Provided four (4) questions, answer any two (2) questions in an allocated time. • Each questions carry 25marks. • The assessment is a closed-book assessment. • To be done after lecture is covered and completed. • Passing mark is 70% • Candidate need to answer on the question paper.

PERFORMANCE ASSESSMENT (PA)

• Case study mode (1 question) • Answer in essay type (not more than 5000words) • Passing mark is 70% • To be guided after lecture (provide writing guideline) • Candidate to submit within fourteen (14) working days

TEACHING AND LEARNING METHOD • Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.

CONTACT PERSON

MOHD HAFIZ ABU KAMAR/ TUNKU NUR NADHIRAH RAJA RADZMAN/SITI SARAH SALLEH CIDB HOLDINGS SDN BHD Level 22, Menara Dato' Onn, Putra World Trade Centre (PWTC) No. 45, Jalan Sultan Ismail Kuala Lumpur 50480 Malaysia Tel: 03-4042 8880 Fax: 03-4042 2880 Email: training@cidbholdings.com.my