Certification Resource List - Updated on 6 7 12
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Global Travel Professional™ (GTP) Suggested Resource List – Not Required Study 360 V iew of Trav el D ata. ProMedia.travel January 2009. GBTA Hub Resource. Domain 3: Travel Program Administration Domain 4: Data/Analytics /Finance A step-by-step guide to building a travel risk management program. Advito 2009. http://www.bcdtravel.com/global/show_document.asp?id=aaaaaaaaaabsypt . Domain 3: Travel Program Adm inistration Air Travel Services Request for Proposal. National Business Travel Association. January 2009. GBTA Hub Resource. Domain 2: Buy er/Supplier Relations Best Practices in Travel Business Intelligence. Rose, Norman L. PhoCusWright Inc. May 2008. http://www.getthere.com/files/PhoCusWright_Best_Practices_Travel_Biz_Intel.pdf . Domain 1: Strategic Bus iness Planning Domain 2: Buy er/Supplier Relations Domain 3: Travel Program Adm inistration Domain 4: Data/Analytics /Finance Bridging the Gap: Mitigating Meetings Risk. StarCite 201 0. http://www2.starcite.com/starcite/resource/findresources . Domain 1: Strategic Bus iness Planning Building A Best-In-Class T& E Policy. American Express Bu siness Travel 2007. http://corp.americanexpress.com/gcs/travel/us/docs/WP_CreatingATEPolicy-us.pdf . Domain 1: Strategic Bus iness Planning Building a Strategic Meetings Management Program – Second Edition. National Business Travel Association July 2008. GBTA Hub Resource. Domain 1: Strategic Bus iness Planning Business Travel Buyers Handbook 2011 July 2011. http://www.businesstravelnews.com/uploadedFiles/Research/2011_BTN_handbook.pdf . Domain 1: Strategic Bus iness Planning Domain 2: Buy er/Supplier Relations Domain 3: Travel Program Administration Domain 4: Data/Analytics /Finance Business Traveler Services: Finding the Right Fit. Carlson Wagonlit Travel 2011. http://www.carlsonwagonlit.com/export/sites/cwt/en/global/news_and_media/news_releases/news/20110630-webinar- cwt-research-business-traveler-services.pdf . Domain 3: Travel Program Adm inistration Can We Afford Not to Invest in Business Travel? IHS Global Insight 2009. http://www.gbta.org/Lists/Resource%20Library/Business%20Travel%20Report%209.15.09.pdf . Domain 4: Data/Analytics /Finance Corporate Travel Management. Poynter, James M. Metropolitan State College of Denver 2008. http://www.travelcampus.com/ebooks/c73jp/begin_ctm.html . User name: gwoliner – Password: gbta Domain 2: Buy er/Supplier Relations Corporate Travel Negotiation Practices. The Wire Airplus International March 2011. http://www.airpluscommunity.com/wp-content/uploads/2011/03/AirPlus_TheWire_March-2011.pdf . Domain 2: Buy er/Supplier Relations Domain 4: Data/Analytics /Finance
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Global Travel Professional™ (GTP)
Suggested Resource List – Not Required Study
360 View of Travel Data. ProMedia.travel January 2009. GBTA Hub Resource.Domain 3: Trave l Program Adm in ist rat ion
Domain 4: Data/Analyt ics /Finance
A step-by-step guide to building a travel risk management program. Advito 2009.http://www.bcdtravel.com/global/show_document.asp?id=aaaaaaaaaabsypt. Domain 3: Trave l Program Adm in ist rat ion
Air Travel Services Request for Proposal. National Business Travel Association. January 2009. GBTA Hub Resource.Domain 2: Buy er/Suppl ier Relations
Best Practices in Travel Business Intelligence. Rose, Norman L. PhoCusWright Inc. May 2008.http://www.getthere.com/files/PhoCusWright_Best_Practices_Travel_Biz_Intel.pdf . Domain 1: Strategic Bus iness Planning
Domain 2: Buy er/Suppl ier Relations
Domain 3: Trave l Program Adm in ist rat ion
Domain 4: Data/Analyt ics /Finance
Bridging the Gap: Mitigating Meetings Risk. StarCite 2010.
http://www2.starcite.com/starcite/resource/findresources.
Domain 1: Strategic Bus iness Planning
Building A Best-In-Class T&E Policy. American Express Business Travel 2007.http://corp.americanexpress.com/gcs/travel/us/docs/WP_CreatingATEPolicy-us.pdf . Domain 1: Strategic Bus iness Planning
Building a Strategic Meetings Management Program – Second Edition. National Business Travel Association July2008. GBTA Hub Resource.Domain 1: Strategic Bus iness Planning
Business Travel Buyers Handbook 2011 July 2011.http://www.businesstravelnews.com/uploadedFiles/Research/2011_BTN_handbook.pdf . Domain 1: Strategic Bus iness Planning
Domain 2: Buy er/Suppl ier Relations
Domain 3: Trave l Program Adm in ist rat ion
Domain 4: Data/Analyt ics /Finance
Business Traveler Services: Finding the Right Fit. Carlson Wagonlit Travel 2011.http://www.carlsonwagonlit.com/export/sites/cwt/en/global/news_and_media/news_releases/news/20110630-webinar-cwt-research-business-traveler-services.pdf . Domain 3: Trave l Program Adm in ist rat ion
Can We Afford Not to Invest in Business Travel? IHS Global Insight 2009.http://www.gbta.org/Lists/Resource%20Library/Business%20Travel%20Report%209.15.09.pdf . Domain 4: Data/Analyt ics /Finance
Corporate Travel Management. Poynter, James M. Metropolitan State College of Denver 2008.http://www.travelcampus.com/ebooks/c73jp/begin_ctm.html. User name: gwoliner – Password: gbtaDomain 2: Buy er/Suppl ier Relations
Corporate Travel Negotiation Practices. The Wire Airplus International March 2011.http://www.airpluscommunity.com/wp-content/uploads/2011/03/AirPlus_TheWire_March-2011.pdf . Domain 2: Buy er/Suppl ier Relations
Domain 4: Data/Analyt ics /Finance
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Driving operational innovation using Lean Six Sigma. Blitz, Amy, Byrne, George, and Lubowe, Dave. IBM GlobalBusiness Services 2007.http://www-935.ibm.com/services/us/gbs/bus/pdf/g510-6584-00-sixsigma-qr.pdf .
Domain 3: Trave l Program Adm in ist rat ionDomain 4: Data/Analyt ics /Finance
Four Key Practices to Accurate Benchmarking. Swartz, Donald. Corporate Travel Buyer Resources 2007.http://www.ctbrtravel.com/publications/whitepaper_102207.pdf . Domain 4: Data/Analyt ics /Finance
From numbers to action: Improving travel management through strategic KPI’s and meaningful savings measurements. Advito 2010.http://www.bcdtravel.com/global/show_document.asp?id=aaaaaaaaaacxxtl. Domain 1: Strategic Bus iness Planning
Domain 2: Buy er/Suppl ier Relations
Domain 3: Trave l Program Adm in ist rat ion
Domain 4: Data/Analyt ics /Finance
Garnering Executive Support. Building your Business Plan for Strategic Meetings Management. StarCite, Inc. 2010.http://www2.starcite.com/starcite/resource/findresources. Domain 1: Strategic Bus iness Planning
Globalization of Travel Management Programs. Steinbrink, Susan. PhoCusWright December 2009.http://www.radiustravel.com/corporate/Portals/0/pdfs/whitepapers/Globalization_of_Travel_Management_Programs_Whitepaper.pdf . Domain 2: Buy er/Suppl ier Relations
Domain 3: Trave l Program Adm in ist rat ion
Integrating Corporate Travel, Procurement and Meetings Management. Starcite, Inc. 2010. GBTA Hub Resource.Domain 1: Strategic Bus iness Planning
Domain 3: Trave l Program Admin ist ra t ion
Managing the T&E Lifecycle: Integrating Process, Driving Performance. Browning III, William. Aberdeen GroupSeptember 2008.http://assets.concur.com/whitepaper/benchmarking-expense-management.pdf . Domain 1: Strategic Bus iness Planning
Domain 3: Trave l Program Adm in ist rat ion
Domain 4: Data/Analyt ics /Finance
MasterCard Corporate Purchasing Card Best Practices Guide. MasterCard International Incorporated 2004.http://www.mastercard.com/us/business/en/pdf/purchasing_card_best_practices.pdf . Domain 2: Buy er/Suppl ier Relations
Meetings & Events: Where Savings Meet Success. Carlson Wagonlit Travel 2011.http://www.carlsonwagonlit.de/export/sites/cwt/de/countries/de/downloads/whitepaper_me_en.pdf .
Domain 1: Strategic Bus iness Planning
Meetings and Global Duty of Care: What you need to know now. StarCite, Inc. 2010. GBTA Hub Resource.Domain 1: Strategic Bus iness Planning
Responsible Travel Management – Integrating Corporate Program with Corporate Social Responsibility Initiatives.http://www.bcdtravel.com/global/show_document.asp?id=aaaaaaaaaaaltfp. Domain 1: Strategic Bus iness Planning
Domain 3: Trave l Program Adm in ist rat ion
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Root Cause Analysis – Simplified Tools and Techniques. Bjorn, Andersen and Fagerhaug, Tom 2006.http://books.google.com.co/books?id=N7bCQty-yH0C&pg=PT29&source=gbs_toc_r&cad=4#v=onepage&q&f=false. Domain 4: Data/Analyt ics /Finance
Six Sigma Quality: Concepts and Cases. Volume 1. Sahay, Ph.D, Amar. 2010. Chapter 1: Overview of Six Sigma,Design for Six Sigma & Lean Six Sigma: Samplehttp://realleansixsigmaquality.com/cms/index.php?option=com_content&view=article&id=59&Itemid=16. Domain 4: Data/Analyt ics /Finance
STR Globalhttp://str.com/documents/Definitions.pdf . Domain 2: Buy er/Suppl ier Relations
SWOT Analysis. Danca, Anthony C.http://www.stfrancis.edu/content/ba/ghkickul/stuwebs/btopics/works/swot.htm. Domain 1: Strategic Bus iness Planning
The American Express Meetings & Events Best Practice Study. Kearney, A.T. American Express Corporate Services2005.http://corp.americanexpress.com/gcs/cards/us/docs/ms/ATKMeetingsStudy.pdf . Domain 1: Strategic Bus iness Planning
Domain 3: Trave l Program Adm in ist rat ion
The Next Generation of Business Travel. Steinbrink, Susan. PhoCusWright Inc. March 2011.http://assets.concur.com/whitepaper/next-generation-business-travel.pdf . Domain 2: Buy er/Suppl ier Relations
Domain 3: Trave l Program Adm in ist rat ion
The State of Travel and Entertainment Expense Management. Dwyer, Christopher J. February 2010.http://assets.concur.com/whitepaper/state-travel-expense-management.pdf . Domain 3: Trave l Program Adm in ist rat ion
Domain 4: Data/Analyt ics /Finance
Travel & Entertainment Expense Management – Reducing Processing Costs & Improve Policy Compliance. Patel,Vishal. Aberdeen Group 2006. GBTA Hub Resource. Domain 4: Data/Analyt ics /Finance
Travel and Procurement: The Convergence. Dwyer, Christopher J. Aberdeen Group. October 2007.http://assets.concur.com/whitepaper/travel-procurement.pdf . Domain 1: Strategic Bus iness Planning
Travel Risk Management Maturity Model. iJet August 2011.http://www.ijet.com/uploads/userfiles/file/White_Paper_TRM(1).pdf Domain 3: Trave l Program Adm in ist rat ion
U.S. Corporate Travel Distribution Fourth Edition. Steinbrink, Susan. PhoCusWright Inc. 2009.https://gbta.egnyte.com/h-s/20120608/442e6c6aed99482a. Domain 2: Buy er/Suppl ier Relations
Domain 3: Trave l Program Adm in ist rat ion
Visibility – Better Insight Leads to Better Cost Control. Benchmarking Report. Runzheimer International October 2009.http://www.runzheimer.com/getattachment/02aa3733-f148-476b-ab05-d48979274840/BetterInsightLeadsToBetterCostControl.aspx. Domain 3: Trave l Program Adm in ist rat ion
Domain 4: Data/Analyt ics /Finance
