Centaer introduction v6.pptx
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Transcript of Centaer introduction v6.pptx
INTRODUCTIONWELCOME TO CENTAER!
2 Centaer Consulting is a business consulting and
developing company.
Using agile approach to help companies and institutions
where customer relationships are critical to succeed!
This is the company where you are in Cent(a)er!
3 We have learned from real life experience that top
performance can be achieved through hard challenge.
We believe these challenges can be won through actions based on applied methodologies and
serious experiences.
It is critical that actions can be executed if it is fully owned by actors, if it s in the Cent(a)er!
4 Gáll Tamás – managing partner• Engineer• Worked for multinational technology companies at
several management positions.• Experiences: staregic sales and management
practices at IT and telecommunication industries. • Specialities: strategic planning, business
development, enduser- and channel partner development, team building.
• Work experiences: • IBM country sales leader, • Oracle regional sales manager,• Avaya country manager, • Compaq channel sales manager
5Szabó Tímea – senior consulting partner
• Economist• 15 years experience of customer relationship.• Worked for sales and customer services positions.• Specialities: customer services and IT helpdesk
solutions.• Committed to quality and care in customer
relationship.• Work experiences:
• Invitel B2B sales manager• UPC Senior telemarketing manager• UPC Quality manager• UPC Senior call center support manager• Citibank team leader
CONSULTING
7Motivation, performance
management
Tendering
Interim management
Business modelling
Quality management
CC, SSCImplementation
Customer relationship strategy
Education programs
EDUCATION
9Communication
Managing tough situation
Complaint management
Sales activities
Route to management
Quality management
Mentor programs
Adapting to business
DEVELOPMENT
11KPI and reporting systems
Management communication
Change management
Business process design
Satisfaction survey
Project management
Hiring selection
REFERENCIES
13
14
We are waiting for your questions:Email address: [email protected]
Tímea Szabó : 06 70 458 40 73 Email: [email protected]
Tamás Gáll: 06 70 698 57 38 Email: [email protected]
YOU ARE IN CENTAER!