Introduction to Symantec Endpoint Management75.pptx

Introduction to Symantec Endpoint Management 1

Andrew BlackhamPre-Sales Specialist

Introduction to Symantec Endpoint Management

Common IT challenges


“How do I manage users who rarely connect to the corporate network?”

“How do I manage all the new devices and software coming

into my environment?”

“How can I make sure we are not over or under

buying software licenses and are in compliance

with our license agreements?”

“How do I protect my corporate assets and network from

vulnerabilities?”


How does Symantec solvethese challenges?

Manage anywhere across remote sites and users

4

• Securely manage users anywhere on the internet and eliminate the need for dedicated VPN or leased lines

• Easily support and manage distributed locations regardless of bandwidth constraints

• Maximize administrator to managed device ratios

Symantec Endpoint Management

IT Realities

• By 2015, over 37% of the global workforce will be mobile

• Companies with greater than 2,500 employees operate, on average, more than 60 locations


Easily manage diverse platforms

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• Manage all devices from a single console, with a singular experience

• Broad systems OS Support for Windows®, Mac®, Linux®, and Unix®

• Native Mac imaging

• Support for VMware® and Hyper-V®

• Broad mobile OS support for iOS®, Android™, Windows Mobile®, Blackberry®, webOS™

IT Realities

• 46% of corporations now issue Macs to employees

• BYO devices to grow from 65% in 2013 to 72% in 2017

• Linux market share expected to double by 2016



End-to-end software management

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• Common data model provides a single place for purchases/contracts, single definition of software, single interface for different users

• Advanced reporting supports financial costs, departmental expense for chargeback, alerts on renewal activities, and trending over time

• Automatic harvesting processes

• Single click application virtualization

• Deploy, update, and run SEP

IT Realities

• 65% of enterprises were audited in the past 12 months

• Top vendors to audit customers include IBM®, Adobe®, Oracle®, Microsoft®, and SAP®



Broad patch management

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• Support for multiple platforms and over 50 non-Microsoft applications – including all browsers and plug-ins

• Routine analysis and compliance enforcement of applied patches

• Advanced analytic reporting and metrics

• Automation routines to simplify process

• Integration with Symantec’s endpoint security, compliance and data loss solutions

IT Realities

• Only 2 out of the 25 top vulnerable applications are Microsoft products

• 5,291 vulnerabilities reported for 2012

• Top 5 exploited vulnerabilities are several years old with patches available



Data insight for faster remediation and planning

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• Easily access and share business data

• Measure improvement with key performance indicators (KPIs)

• Analyze trends over time

• Powerful on-the-fly reporting and charts

• Fast remediation with dynamic, actionable summaries

IT Realities

• Data exists in multiple databases

• Creating reports can be extremely time consuming

• Reports are often inaccurate and quickly out of date

• Managers frequently want reports at a moment’s notice



Endpoint Management Customer Jobs



IT Management SuiteClient Management• Provisioning• Inventory• Software management• Patch management• Application virtualization• Remote management• Reporting and analytics

Server Management• Provisioning• Inventory• Software management• Patch management• VM management• Server monitoring• Reporting and analytics

Asset Management• Asset tracking• Barcode scanning• Contract management• Compliance• Reporting and analytics

Data Loss PreventionMobile Management

Endpoint Protection Encryption

Complementary Solutions

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Strong endpoint management global footprint

8 of top 10 Global Financial

Institutions

10 of top 10 Information Technology Companies

90 of the Fortune 100

10 of top 10 Healthcare Companies

11



Analyst & industry accolades

Symantec Positioned as a Leader in The Forrester Wave™: Enterprise Client

Management Suites, Q2 2012

Source: May 2012 The Forrester Wave™: Enterprise Client Management Suites, Q2 2012

Best Management SuiteAltiris IT Management Suite November 2012

Application VirtualizationSymantec Workspace VirtualizationJanuary 2013

License Management (ITMS)Software Distribution (DS)Drive Imaging (Ghost)January 2013

Remote Client Management (CMS)Patch Management (ITMS)January 2013

Asset Management (ITMS)Drive Imaging (CMS)Overall Migration (CMS)January 2013

“Symantec has made a significant

splash in this Wave, earning a

position as a Leader with long-

established strengths in core and

extended client management

functionality”

– Forrester, 2012


Embrace Choice

Thank You!

Andrew Blackham

Client Management Suite CapabilitiesDeployment Capture and deploy disk images, migrate data and system configurations, and change operating

system settings.

Inventory Gather inventory data about computers, users, operating systems, and installed software applications, and monitor and/or deny the usage of applications.

Software Management Distribute software and ensure that the correct software gets installed, remains installed, and runs without interference from other software.

Patch Management Assess, prioritize and deploy updates for common operating systems and applications to ensure that managed computers are protected on an on-going basis.

Workspace Virtualization Virtualize applications to reduce application conflicts, testing requirements and support calls.

pcAnywhere Resolve help desk issues or stay productive while you work away from your office by providing secure, remote access to computers.

Real–Time Management

View detailed real-time information about a managed computer and remotely perform various administrative tasks, such as restart a computer, reset a password, and terminate a process.

Out of Band Management

Discover computers with ASF, DASH, and Intel AMT in your environment and configure the computers for out-of-band management.

IT Analytics Explore data, analyze trends and track IT performance without advanced knowledge of databases or third-party reporting tools

Process Automation Create and implement automated processes that link together people, process and technology, including the ability to create end-users forms and communicate between disparate technologies

Symantec Endpoint Protection Integration

Inventory client systems for common endpoint protection products, migrate and rollout Symantec Endpoint Protection agents, troubleshoot agent problems and report on status and outbreaks.


Asset Management Suite Capabilities

Asset Management Lets you track and manage the physical, contractual and financial data associated with the IT assets in your environment.

Configuration Management Database Solution (CMDB)

Lets you model configuration items, resources, and the relationships between them in a single central database.

Barcode Leverage barcode scanners for a more accurate way of gathering and verifying asset information in the field.

Process Automation Lets you create and implement automated processes that link together people, process and technology, including the ability to create end-user forms and communicate between disparate technologies.

IT Analytics Solution Lets you explore data, analyze trends and track IT performance without advanced knowledge of databases or third-party reporting tools.

Data Connector Lets you transfer data between external data sources and the configuration management database (CMDB).


Server Management Suite Capabilities

Deployment Improve the consistency and quality of server configurations. It delivers the comprehensive deployment capabilities that include image-based or scripted operating system installation and ongoing provisioning.

Inventory Identify the devices that are found in your network, and aggregates inventory data across all of your Windows, UNIX, and Linux assets.

Virtual Machine Management

View virtual resources across Hyper-V and VMware platforms, and perform virtual machine specific tasks such as creating virtual machines, modifying settings and changing the power state of a virtual machine.

Software Management Distribute software and ensure that the correct software gets installed, remains installed, and runs without interference from other software.

Patch Management Assess, prioritize and deploy updates for common operating systems and applications to ensure that managed computers are protected on an on-going basis.

Monitor Proactively monitor the critical components of your network. You can increase the network uptime with the self-healing remediation tasks that are configured before the critical events occur.

Real–Time Management

Manage a single server in real time. View detailed real-time information and remotely perform various administrative tasks, such as restart a computer, reset a password, terminate a process, and more.

IT Analytics Explore data, analyze trends and track IT performance without advanced knowledge of databases or third-party reporting tools

Process Automation Create and implement automated processes that link together people, process and technology, including the ability to create end-users forms and communicate between disparate technologies


Server Management Suite Provisioning CapabilitiesFeature Description

OS Install Imaging, scripting, or a combination of the two, bare-metal, re-imaging

Configuration BIOS, RAID, user/network settings, drives, services, location

Jobs, Tasks Out of the box, sample, and custom jobs

Scripts, Tokens Task sequencing, decision logic, standard and custom tokens, event chaining

PXE Zero-touch provisioning / management, bare-metal deployment

HW OEM Integration HP, Dell, IBM, FSC, SUN specific jobs, installation, drivers, white papers

Blade Rack/Enclosure Physical mapping, rip-&-replace logic (re-provisioning)

Virtualization VM imaging, VMware jobs, Virtual Center integration, ESX scripted install

iLO, DRAC, WOL Remote management, In-Band and Out-of-Band

Packaging Application and configuration packaging

Multicast Distributed multicast for imaging, network layout agnostic

Console Central console, security roles, drag and drop, wizards

Multiple OS Production: Windows, Linux, Mac, Solaris; Pre-OS: WinPE, Linux, DOS

API C#, Web Services, COM, and CLI API sets for customization and extensibility


Introduction to Symantec Endpoint Management75.pptx

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