Celebrated citizen, Lucy Caldwell p25 Rates pull-out inside Balmoral Electoral Area (Blackstaff,...

Celebrated citizen, Lucy Caldwell p25

Rates pull-out inside

Belfast City Council residents' magazine April – June 2013

www.belfastcity.gov.uk/citymatters

• a break in Fermanagh p15• Connswater vouchers p27Win

Balmoral Electoral Area(Blackstaff, Finaghy, Malone, Musgrave, Upper Malone, Windsor)

Alderman Tom Ekin ALL 028 9020 1714Councillor Claire Hanna SDLP 07729 208258Councillor Bernie Kelly SDLP 07710 931323Councillor Máirtín Ó Muilleoir SF 028 9024 3194Alderman Ruth Patterson DUP 07810 120553Alderman Bob Stoker UUP 07876 358893

Castle Electoral Area(Bellevue, Castleview, Cavehill, Chichester Park, Duncairn, Fortwilliam)

Alderman David Browne UUP 028 9077 1757Councillor Mary Ellen Campbell SF 028 9074 0817Councillor Patrick Convery SDLP 028 9028 9380Councillor Tierna Cunningham SF 028 9074 0817Councillor Lydia Patterson DUP 028 9071 7072Councillor Guy Spence DUP 078 2485 9297

Court Electoral Area(Crumlin, Glencairn, Highfield, Shankill, Woodvale)

Alderman William Humphrey DUP 028 9074 4008Councillor Brian Kingston DUP 028 9077 4774Alderman Frank McCoubrey DUP 028 9032 0202Alderman Hugh Smyth PUP 028 9032 6233Councillor Naomi Thompson DUP 028 9074 4008

Laganbank Electoral Area(Ballynafeigh, Botanic, Rosetta, Shaftesbury, Stranmillis)

Councillor Catherine Curran ALL 028 9033 0811Councillor Deirdre Hargey SF 028 9024 3194Councillor Pat McCarthy SDLP 07711 644275Councillor Kate Mullan SDLP 07852 150167Alderman Christopher Stalford DUP 07791 317310

Lower Falls Electoral Area(Beechmount, Clonard, Falls, Upper Springfield, Whiterock)

Councillor Janice Austin SF 028 9062 6670Councillor Steven Corr SF 028 9062 6670Councillor Tom Hartley SF 028 9050 8989Councillor Colin Keenan SDLP 028 9080 7808Councillor Jim McVeigh SF 028 9050 8989

Oldpark Electoral Area(Ardoyne, Ballysillan, Cliftonville, Legoniel, New Lodge, Waterworks)

Councillor Danny Lavery SF 028 9074 0817Councillor Nichola Mallon SDLP 028 9032 0202Councillor Conor Maskey SF 028 9074 0817Councillor Gerard McCabe SF 028 9074 0817Councillor Gareth McKee DUP 07917 353474Councillor Lee Reynolds DUP 07879 065457

Pottinger Electoral Area(Ballymacarrett, Bloomfield, Orangefield, Ravenhill, The Mount, Woodstock)

Alderman May Campbell DUP 028 9087 8587Councillor Máire Hendron ALL 028 9065 0052Councillor Dr John Kyle PUP 07515 409757Councillor Adam Newton DUP 028 9045 9500Councillor Niall Ó Donnghaile SF 028 9024 3194Councillor Gavin Robinson DUP 028 9032 0202

Upper Falls Electoral Area(Andersonstown, Falls Park, Glencolin, Glen Road, Ladybrook)

Councillor Tim Attwood SDLP 028 9080 7808Councillor Matt Garrett SF 028 9080 8404Councillor Emma Groves SF 028 9080 8404Councillor Caoimhín Mac Giolla Mhín SF 028 9080 8404Councillor Gerard O’Neill SF 028 9080 8404

Victoria Electoral Area(Ballyhackamore, Belmont, Cherryvalley, Island, Knock, Stormont, Sydenham)

Councillor Tom Haire DUP 07796 453691Councillor John Hussey DUP 07889 838047Councillor Mervyn Jones ALL 028 9047 3420Councillor Laura McNamee ALL 028 9032 0202Alderman Robin Newton DUP 028 9045 9500Alderman Jim Rodgers UUP 07801 882478Councillor Andrew Webb ALL 07976 018801

ALL – AllianceDUP – Democratic Unionist PartyPUP – Progressive Unionist PartySDLP – Social, Democratic and Labour PartySF – Sinn FéinUUP – Ulster Unionist Party

Members of Belfast City Council

Members directory

2 CityMattersApril – June 2013

We are committed to making sure that our services are available to all sections of the community. City Matters is available in Braille, DAISY, audio and large print. We will consider providing it in other formats if requested. Please call 9032 0202 ext 6280.

City Matters is published by Belfast City Council and delivered to over 130,000 addresses in Belfast.

This magazine is printed on recycled paper.

© Belfast City Council 2013. No article or photograph in this magazine may be reproduced without the consent of the Editor.

Belfast City CouncilBelfast City Hall, Belfast, BT1 5GSTel: 9032 0202 Textphone: 9027 0405

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Belfast City Council is not responsible for the content of advertisements or advertorial.

www.belfastcity.gov.uk

Contents

Welcome to the April-June edition of City Matters.

On page 5, you will find our new Investment Programme (2012-15) column. Through this regular feature, we plan to keep you updated on our commitment to continued investment in the city.

New laws have been introduced this month, so we’ve included information on leaflet litter legislation and the Department of the Environment’s carrier bag levy on page 6. There’s also a brief update on dog control laws on page 5.

Our ‘What’s on’ section (pages 30-32) gives a taste of some of the many events on offer in the run-up to summer. Turn to page 6 for more information about the Lord Mayor’s Party and Belfast Titanic Maritime Festival. And check out Only in Belfast to see what events people are looking forward to this year.

You can find out more about the many outdoor activities available

In this edition

Get ready for the Belfast Titanic Maritime Festival 2013 which takes place from 25 to 27 May at Queen’s Quay (see page 7).

(pages 8-9) and our new sporting facilities on page 21.

We also update you on some current opportunities on page 11, including a bursary fund for young people, work placements and volunteering.

And there’s a special rates pull-out in our centre pages, providing you with all the information you need on what your rates pay for and how your rates bill is calculated.

Our celebrated citizen, who appears on the front cover and on page 25, is Belfast novelist, Lucy Caldwell. Her current novel, All the Beggars Riding, is the One City One Book choice for 2013.

On page 15, there’s a chance to win a three night stay for up to eight people in the four star Fermanagh Lodges. And Connswater Community Greenway is also offering a £100 shopping vouchers courtesy of Connswater Shopping Centre on page 27!

5 Investment Programme 2012-2015

6 Leaflet litter

8 Outdoors

11 Bursary fund for young people

12 Green section

15 Competition

17 Rates pull-out

21 Pitches work kicks off

22 Boost your inch loss

23 Free bulky waste collection

25 Celebrated citizen, Lucy Caldwell

27 Connswater Community Greenway

30 What’s on

33 Consumer advice on credit card protection

34 Seniors section

3CityMattersApril – June 2013

Pop in to The Bobbin!

What’s new

Councillor Brian Kingston has been sworn in as the new High Sheriff of Belfast.

Councillor Kingston, who represents the Court area, succeeds Alderman May Campbell as High Sheriff. He lives in north Belfast and is married with three children.

A DUP politician, Councillor Kingston replaced Diane Dodds as a councillor in May 2010 and was subsequently elected in the May 2011 elections.

As well as serving on various committees for Belfast City Council, he is involved with a number of external organisations.

“It is a great honour to have been elected and I pledge to serve the people of Belfast, and to support the Lord Mayor and Deputy Lord Mayor,” said Councillor Kingston.

In April 2015, we’ll take in around 50,000 additional residents and 20,000 new households under plans to make local government stronger and more citizen-focused.

The process, known as the local government reform programme, will reduce the number of councils from 26 to 11.

Our extra residents will come from parts of the existing Lisburn and Castlereagh councils, plus a small area of North Down. You can view detailed maps of our new boundary at www.doeni.gov.uk

There will be lots of benefits to reform, including more integrated and targeted services and an increased focus on how we meet citizens’ needs.

Some new duties, like local planning and urban regeneration, will transfer to us, while work is also underway to minimise any negative impact on rates as a result of the changes.

Until then, it’s business as usual as we continue to deliver vital services and invest in our city.

We’re already the biggest council in Northern Ireland, serving almost 281,000 ratepayers.

And, despite our size, we have agreed a freeze on the district rate for this financial year - without affecting frontline services or our continued investment in the city.

Our rates pull-out on pages 17-20 explains how we’re working for you, and has more information about how we’re managing to strike a balance between investment and value for money. For more information on our

councillors go to www.belfastcity.gov.uk/council

Reform of local government

If you’d like to know more about the local government reform programme, check out the updated information at www.belfastcity.gov.uk/reform or call 9032 0202 (ext 6202).

New High Sheriff

We’re opening our totally refurbished swimming pool at Avoniel Leisure Centre this summer!

Thanks for your patience. We will keep you updated in City Matters.

Please keep an eye on our website for the opening date - www.belfastcity.gov.uk/leisurecentres

Pool to reopen this summer

If you're out and about in the city centre, why not call in to The Bobbin Coffee Shop? Located inside the City Hall, it's open to the public from Monday to Saturday and provides a high-end breakfast and lunch menu with a variety of teas, coffees and homemade pastries. It is fantastic for visitors, shoppers and business people.

For more information call 9050 2068 or go to www.belfastcity.gov.uk/bobbin


Big projects

Investment Programme 2012-2015

We’re keen to support new projects which could bring jobs and visitors to Belfast.

So we’re working to maximise the benefits of the new stadiums planned for Windsor and Casement Parks (page 21), while page 27 has an update on the Connswater Community Greenway scheme, due to get underway this summer.

As well as providing the essential services paid for by your rates, we’re continuing to invest in the city, through our Investment Programme.

This £150 million package of balanced measures, backed by all political parties, is designed to boost the economy, support businesses and improve quality of life.

It’s already helping to make a difference to communities across Belfast.

Our parks, playgrounds and other community venues are vital to local neighbourhoods, so we’ve set aside £75 million to maintain and upgrade these facilities by 2015.

We’ve spent £2 million refurbishing Dunville and Woodvale Parks, £3 million revamping Mary Peters Track and a further £95,000 developing mountain bike trails at Barnett Demesne in partnership with Sport NI and the Rural Development Programme – get the latest on these exciting facilities on page 8.

Or go to page 21 for an update on new sports facilities planned for north Belfast and the Shankill area.

Community facilities

Jobs and skills

We’re also helping to create jobs, develop skills and get people into employment.

So far, we’ve delivered 142 permanent and 37 temporary job opportunities at no extra cost to ratepayers, provided 228 work placements for school pupils, students, the disabled and the unemployed, and plan to take on apprentices in a range of areas.

Turn to page 11 to read about a great opportunity for graduates, plus details of Achieve, a new bursary scheme to help young people access education, training or employment.

The City of Belfast Crematorium is the only crematorium in Northern Ireland. The number of cremations has increased in the last few years, so we’ve taken action to introduce more cremation time slots.

We can now offer an additional 33 half hour cremation slots, so that 96 slots are available every week:• Monday to Friday 8.30am - 5pm• Saturday 8.30am - 2pm

Changes to dog control lawsUnder the Clean Neighbourhoods Act we can create Dog Control Orders to help us deal with dog control issues in the city more effectively.

The Dogs (Specified Maximum) (Belfast) Order 2012 became law 1 April 2013. This makes it an offence for anyone to have more than four dogs in their control while out in public. Under this law, anyone caught in control of more than four dogs at a time could be fined £80, or prosecuted if the fine is not paid.

For more information call 9044 8342 or go to www.belfastcity.gov.uk/crematorium

City of Belfast Crematorium

For more information on this order, or on future proposals for managing dog control issues in the city please call 9027 0431 or go to www.belfastcity.gov.uk/dogwardens


Litter from leaflets and flyers can make our streets look untidy. In Belfast, this can be a particular problem in the city centre and the University area.

The Free Printed Matter (Belfast) Designation Order 2012, which comes into force on 1 May 2013, allows us to address this problem at the source.

‘Printed material’ covers various promotional items such as leaflets, balloons, stickers, newspapers and wristbands.

Some parts of Belfast will become ‘prohibited areas’, which means that it is illegal to distribute printed material there.

To find out which areas of Belfast are affected by the order and for a full list of printed material, go to www.belfastcity.gov.uk/streetcleaning

Leaflet litter

For other areas, you will need a permit to distribute these items. If you hand out material without a permit or in a prohibited area, we can fine you.

How much does the permit cost? There are two types of permit: • annual - £450, and• temporary - £75.

How to get a permitYou can apply for a permit at www.belfastcity.gov.uk/streetcleaning or by contacting Cleansing Services on 9027 0230.

What if I don’t get a permit? If we find anyone distributing material in designated areas, without a permit, we can fine you £80. Failure to pay could result in prosecution in court, where you could be fined up to £2,500. We can also take your distribution materials.

From 8 April 2013 it became law for shops in Northern Ireland to charge at least 5p for each new single use carrier bag. We use around 250 million carrier bags per year in Northern Ireland. The levy will reduce this number and encourage us to reuse bags, which is better for the environment. The charge will apply to the majority of new single use carrier bags, including bags made from plastic, paper or other natural materials such as starch. There are some exemptions – mainly on the grounds of patient confidentiality, hygiene and food safety. Retailers have to transfer the revenue they collect from the levy to the Department of the Environment (DOE). Money raised will be used to help fund environmental programmes and activities.

Here are some tips to help you remember to bring your own bag and avoid the levy altogether: • Keep bags or boxes in the boot

of your car and then pop them into your shopping trolly at the supermarket.

• Keep a few carrier bags or a ‘bag for life’ tucked in your handbag or jacket pocket so you're always prepared.

• Put a carrier bag dispenser somewhere handy (such as near your door or coat stand) where you're likely to see them.

• Store plastic bags in your drawer at work or in your office kitchen or shared space.

• Ask your children to remind you to bring bags out with you.

For further information about the Carrier Bag Levy call 0300 200 7879 or go to www.nidirect.gov.uk/baglevy

Northern Ireland carrier bag levy

Mobile-friendly websiteNearly half of all visitors to www.belfastcity.gov.uk are using mobile phones and tablets to get information from our website.

We want you to be able to get the information you need about our services, whatever device you use. That’s why we’re working towards creating a more mobile-friendly website, to give our on-the-move visitors a better online experience.

We’d really like your input on our new website, so if you’ve any ideas, please email [email protected] or complete our online survey at www.belfastcity.gov.uk/website


Only in Belfast

Belfast is home to a host of amazing festivals, visitor attractions and sports venues, so we hit the streets to find out what people are looking forward to doing now that spring has arrived.

Phyllis Gould, from Belfast “I still haven’t been to Titanic Belfast but I’ve heard so many great things about it. I would like to take a day to explore and look around the building and take in the views across Belfast.”

For more information on events in Belfast throughout 2013, contact the Belfast Welcome Centre, 47 Donegall Place on 028 9024 6609 or visit www.gotobelfast.com.

Follow us on Facebook and Twitter or download the gotoBelfast app

Sara McKeown, from Crossgar “I’d love to visit the Crumlin Road Gaol now that it has opened as a visitor attraction. I think it would be an interesting building with so much social history connected to it.”

Rita Henderson, from Belfast“I’m looking forward to the Maritime Festival in May. It was great for Belfast to host the Tall Ships a few years ago so it’s lovely that the city’s maritime heritage is continuing to be recognised with events like this.”

Mark Jamison, from Belfast “I'll be on the look-out for action sports events and competitions in Belfast where you get a really good vibe. I'll find plenty of that at the T13 Urban Sports Academy where I work as a part time skate coach. As the weather improves, I’ll also get

Join Belfast’s Lord Mayor, Alderman Gavin Robinson for an afternoon party in the grounds of Belfast City Hall to celebrate his year in office. Enjoy an array of live music and performances from 2pm.

The concert will be compered by Cool FM's Pete Snodden. Headline acts will be announced on Wednesday 1 May.

As the city gets set for summer, Belfast will play host to a flotilla of magnificent ships which have sailed the high seas at the Belfast Titanic Maritime Festival.

The festival will run for three days over the May bank holiday weekend (25 -27 May) at Queen's Quay.

Celebrating Belfast’s unique maritime heritage, there’ll be an abundance of free activities for all ages over the three days. The quaysides will be filled with: • Titanic tours and talks, • live music, • street theatre, • arts and crafts, and • displays.

outside more on the bike and skateboard as there are some great skate parks and BMX trails in Belfast.”

Ticket informationTickets are available from Belfast Welcome Centre, Donegall Place (beside Boots) from Tuesday 7 May at 9am (Tickets will only be available by calling in person).

Tickets are limited to four per person.

Tickets are only available to people over the age of 16 (ID required).Anyone under 16 must be accompanied by an adult.

No alcohol will be sold or permitted on the site, and our standard terms and conditions apply.

For more information call the Belfast Welcome Centre on 9024 6609 or go to www.belfastcity.gov.uk/events

This is a free concert but a ticket is required.

Belfast Titanic Maritime Festival 2013

Come along and experience our rich maritime heritage on your doorstep.

For more information call the Belfast Welcome Centre on 9024 6609 or go to www.belfastcity.gov.uk/events

Lord Mayor's PartySaturday

18May

Saturday

25May

Monday

27May

-


For more information, call 9032 0202 ext 3510 or go to www.belfastcity.gov.uk/sportspitches (for mountain bike trails and Mary Peters Track) and www.belfastcity.gov.uk/parks (for parks).

Outdoors

Blooming wonderful!Summer is fast approaching, so it’s time to think about brightening local neighbourhoods, streets and gardens.

Our Belfast in Bloom competition encourages individuals and community groups to get involved and help make the city look more attractive to our visitors. It’s about getting the people of the city active and more involved.

There’s something for everyone, with categories ranging from

hanging baskets and window box arrangements to gardens and large wildflower meadows! And this year you can enter our new ‘community gardens’ category.

You can enter from Saturday 1 June and the closing date is 12 noon on Wednesday 31 July 2013.

Foraging is a major trend at the moment with some of the most world-renowned chefs. But food collected from the wild has always been a part of our diet.

Nuts, seeds, mushrooms, fruits, leaves and flowers have all been harvested for centuries. Just think back to your childhood days of blackberry picking! Foraging is fun and wild food can be very healthy.

Some of the best places to gather wild food are hedgerows and woodlands. As part of our Hedgerow Hopes Project we are running a series of events this year on foraging. Check out our ‘What’s on’ section for details on foraging talks and walks. Come along and learn how to identify and cook with wild

For more information about getting involved in the Hedgerow Hopes Project contact our Biodiversity Officer on 9032 0202 ext 6652 or email [email protected]

plants and we’ll suggest some recipes to get you started.

The Hedgerow Hopes project is supported by the National Lottery through the Heritage Lottery Fund (www.hlf.org.uk), Your Heritage Programme in partnership with Antrim, Carrickfergus, Belfast and Newtownabbey Councils.

Foraging fun

Fresh look for parks this spring Put a spring in your step and try the new up and coming attractions on offer in our parks.

Dunville and Woodvale ParksA £2 million refurbishment at Dunville Park is nearly complete and will include a new 3G sports pitch, senior and junior playgrounds and space for community events.

And users of Woodvale Park will soon be able to enjoy their new look £2 million park, with a multi-use games area, toddlers’ play area and a new community garden.

We’ve worked with the local community and the Department for Social Development on both parks, and will be holding events to officially reopen the facilities in early summer – keep an eye on www.belfastcity.gov.uk/parks for more details.

All the projects are part of our Investment Programme 2012-2015.

Mountain bike trailsMountain bike fans can now enjoy 12km of free trails in the area between Barnett Demesne and Mary Peters Track.

We’ve built £445,000 of new trails by working in partnership with Outdoor Recreation NI, Sport NI and the Rural Development Programme. They are the first of their kind in Belfast and are suitable for all ages and abilities.

Mary Peters Track upgradeOver at Mary Peters Track, athletes and sports clubs have hit the ground running, thanks to a new £3 million international standard eight-lane track and refurbished field area.

There’s plenty of room for fans as well, with seating for 400 spectators, including those travelling to the venue for the World Police and Fire Games in August.

Download an application from www.belfastcity.gov.uk/belfastinbloomCall 9032 0202 ext 3716


• Ormeau Park is Belfast’s oldest and largest parks. It opened in 1871 and expands across 137 acres.

• Ormeau, which is French for ‘elms by the water’, became the home of the Donegall family in 1807.

• A Victorian building, Old Superintendent’s Lodge, is nestled among the extensive tree-lined walks. The park is surrounded with coniferous and broad leaved specimen plantings, including trees such as birch, hawthorn, oak, poplar, horse chestnut, lime and Scotch pine.

• Ormeau Golf club is one of the oldest in Ireland. It was established in the early 1890s by agreement with the council. The nine hole course provides a challenge for both the low and high handicap golfers.

• Ormeau Park attracts large numbers of visitors and hosts a diverse range of events. These include craft days, community festivals, sponsored walks, cycling events, musical

For more information on our parks and open spaces go to www.belfastcity.gov.uk/parksCall 9064 0700 for golf club membership.

programmes, school learning events, sporting competitions and the Belfast Marathon.

• The park offers excellent recreational facilities including six grass football pitches, outdoor tennis and basketball courts, a BMX course, and three bowling greens. There are also two playgrounds and a one mile ‘highway to health’ route.

• Last year, a 2km woodland walkway opened so that visitors could enjoy and learn more about the park’s wildlife.

• Look out for the outdoor gym stations coming to Ormeau Park in 2013. The outdoor gym will be funded through the Belfast Strategic Partnership as part of the Active Belfast project to promote healthy living and increase physical activity.

Park profile: Ormeau Park

Snap up the chance to get involved in the Belfast Parks Photographic Competition before Friday 17 May 2013 and you could win a share of £1,000, sponsored by John McQuillan Contracts Ltd.

Last chance to snap!

For an entry form and more information on submitting your Park Life photographs, go to www.belfastcity.gov.uk/parklife or call 9091 8768.

www.belfastcity.gov.uk/parks

Limited car parking at Belfast Indoor Bowls Club, Milltown Road, Shaws Bridge.Free shuttle buses to the event.

If your little ones enjoy an adventure, why not take them to Cave Hill Adventurous Playground in Belfast Castle Estate?

There’s something for children of all ages from three year old toddlers to mid teens! We’ve recently upgraded the play equipment to include: • cradle swings, • slides, • spring rockers, • a sand play unit and • a bicycle roundabout.

And older children will love the spectacular space net, an aerial runway, turrets and tube slide.

A visit to Cave Hill Adventurous Playground is a great family day out with a picnic area and spectacular views over the city.

For more information go to www.belfastcastle.co.uk

Ready for adventure?

Admission £2.30


City Hall Friday 24 May to Monday 27 May 2013

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BELFAST SPRING CONTINENTAL MARKET

Every Friday 6am-2pm

VARIETY MARKET

Friday

Your marketLOCAL

FOOD, CRAFT AND ANTIQUE MARKETEvery Sunday 10am-4pm

Sunday

Saturday

Every Saturday 9am-3pm

FOOD MARKET

AND CRAFT

www.belfastcity.gov.uk/markets

Friday 10am - 10pmSaturday 10am - 10pm

Sunday 1pm - 6pmMonday 10am - 8pm


As part of our Investment Programme 2012-2015, we’ve launched a new Belfast Bursary Fund to help 16 to 25 year olds take part in learning and further education and achieve their goals.

The fund is called ‘Achieve’, and it aims to support hundreds of young people in Belfast to overcome financial barriers which may prevent them from undertaking training or education, or moving into employment.

It can help pay for costs like:• course fees, • equipment you might need for

your course,• clothing for a job interview,• books,• travel, and• childcare.

Contact details

How to apply? You should apply directly to Belfast Metropolitan College or the Prince’s Trust for support from the Achieve Belfast Bursary Fund.

Two different types of bursaries are on offer :• Awards for young people studying in

key growth sectors These awards are for approximately

£500. They’re aimed at encouraging students taking one of Belfast Metropolitan College’s full time further, higher or vocational education training courses (levels 2-5). Key growth sectors include computing, IT and multimedia, science and tourism and hospitality.

• Small grants through the Prince’s Trust These grants of up to £500 are

awarded through the Prince’s Trust Development Awards programme.They’re aimed at disadvantaged young people in Belfast who are not in education, training or employment.

For more information, go to www.belfastcity.gov.uk/achieve

Helping people develop the skills they need to apply for and secure jobs is vital during hard economic times.

That’s why, as part of our Investment Programme 2012-2015, we have pledged to provide 400 work placement opportunities, with applicants gaining ‘hands-on’ experience in a range of areas.

We are working with the Department for Employment and Learning to offer placements through a number of programmes, including: • Steps to Work;• Programme-led apprenticeships;• Youth Employment Scheme;• Graduate Acceleration Programme;

and• Pathways to Work.

The aim of these schemes is to support those who are currently unemployed and furthest from the labour market.

Work experience opportunities range from administration and play work to street cleansing and parks maintenance.

We are particularly keen to promote the placements offered under the Graduate Acceleration Programme.

There are currently a number of opportunities available in areas such as: • biodiversity; • building control; • communications and marketing; • human resources; • research; and • service improvement.

Developing skills and employability

Call for community volunteersIf you’ve got a bit of spare time on your hands this summer and want to do something worthwhile, then give volunteering a go.

We’re looking for volunteers to support our annual summer scheme programme across our network of community and play centres. Our schemes run for four to five weeks and cater for the 4-12 age group. They offer centre-based activities and events as well as a variety of trips.

As well as making a difference to your community, volunteering is also a great opportunity to gain new knowledge and skills. And we’ll provide support and training to equip you for the challenges and experiences this role offers.

So if you’ve got some free time during July and August, and can give a couple of hours then why not get in touch?

To find out more about the Graduate Acceleration Programme, call us on 9032 0202 ext 3238 or contact Business in the Community on 9046 0606.

For information on all the other programmes, contact your local job centre or jobs and benefits office.

Contact Tracy Mawhinney on 9032 0202 ext 3775.

Bursary fund for young people

The Prince’s TrustEmail: [email protected]: 9074 5454

Belfast Metropolitan CollegeEmail: [email protected]: 9026 5028


Green

Food is something we all have to buy, but in recent years the cost has been steadily increasing.

The World Bank described food price increases as ‘historic’ in 2012 and the managing director of a leading supermarket has predicted a further 5% increase in food costs this year.

According to recent report by the Consumer Council for Northern Ireland (CCNI), 87% of consumers are worried about the cost of food and 96% noticed an increase in food prices over the past 12 months.

What can I do?The CCNI report showed that consumers have been adapting their shopping habits, with the three biggest changes being: • less impulse buying (34%), • buying less overall (29%), and • planning meals more carefully (28%).

These are all excellent ways of reducing your shopping bill as well as your waste.

Reducing food waste

What happens to our waste?It is much cheaper and better for the environment to recycle your waste.

Every bin lorry filled with black bin waste costs us £800 to dispose of.

Every bin lorry filled with blue bin items costs us £80 to recycle.

Blue bin waste made into new items

Every bin lorry filled with brown bin waste costs us £470 to compost.

Brown bin waste made into compost£470

£80

£800

For more tips on reducing food waste call our Recycling Helpline on 0800 0328 100 or go to www.belfastcity.gov.uk/foodwaste

Another way to reduce the cost of fresh fruit and vegetables is to have a go at growing your own.

If you have a garden, turn part of it into a veggie plot or grow vegetables in containers. Start off with things you use a lot of, like potatoes.

You don’t even need to have a garden to grow something. Herbs can be grown on a windowsill, tomatoes on a balcony or courgettes in a pot in a backyard. Even exotic crops like chillies and peppers can thrive on a sunny windowsill.

Grow your own

All your food waste, including peelings, tea bags, egg shells and leftover bread, should go in your brown bin (along with your garden waste) or food waste collection box if you have one. This waste is converted to compost.

This year, we’ll be bringing a weekly food waste collection to any households with recycling boxes. This means that everyone in Belfast will be able to recycle their food waste.

Don’t forget to use your food waste binEvery lorry load sent for composting costs £330 less than sending it to landfill. Reducing these costs means that we can use more money on other things and help to keep your rates as low as possible.

As part of our Towards Zero Waste Plan, we committed to widening the range of materials you can recycle from your doorstep. And now you can recycle cartons using your blue bin.

This means you can put car tons in your blue bin, including those used for items such as fruit juice, milk, soup and custard. We can also accept waxed car tons and Tetra Pak™.

For more information on what to recycle in your blue bin, go to www.belfastcity.gov.uk/bins or call us on 0800 032 8100.

Blue bin updateSimply rinse out the carton before putting in your bin, and if necessary squash it down to create extra space for more recyclables.


Here are some suggestions for reusing some of your everyday household waste in the garden:

• Cut the bottoms off plastic bottles to make mini greenhouses that will also protect your plants from slugs and snails.

• Reuse toilet roll tubes as biodegradable pots for things like peas and beans. Once sprouted, the whole tube can be planted in the ground. The card will rot away and you won’t have disturbed the seedling’s roots.

Recycling centre update

Green

Make your home an eco-homeWe have launched an exciting new environmental programme for households in Belfast called Eco-Home. It will be delivered by Tidy NI on our behalf, along with support from the Department of the Environment’s Rethink Waste campaign.

It aims to promote waste prevention and sustainable living, as well as helping to reduce your household bills.

To take part, simply complete a short survey to get recommendations on efficiency changes you can make to your home and behaviour. Once you’ve made the changes, you complete a second survey to find out the value of your improvements.

Find out more or register online at www.eco-homeni.org or email [email protected]

Summer opening hours1 April – 30 September

Monday8.30am – 5.30pmTuesday8.30am – 5.30pmWednesday8.30am – 8pmThursday8.30am – 5.30pmFriday8.30am – 5.30pmSaturday9am – 5pmSunday12 noon – 5pm

Holiday collections

All bins due to be collected on Monday 6 May will be collected on Saturday 4 May.

All bins due to be collected on Monday 27 May will be collected as normal.

Black kerbside boxes will be collected as normal on both May Day bank holidays.

Be green and green-fingered• Use yoghurt pots for sowing

seeds or bringing on seedlings. • Deter slugs and snails by putting a

ring of crushed egg shells around your plants. They don’t like crawling over rough surfaces.

• Use old boots, teapots, saucepans or anything that holds soil, to make unusual containers for plants.

• Make your own compost – you can buy a garden composter from us for £10 including delivery. Go to www.belfastcity.gov.uk/bins and click on ‘Order a bin’ link.

You can recycle your household waste at any of our four recycling centres:

• Alexandra Park Avenue, 180 Alexandra Park Avenue, BT15 3GJ

• Blackstaff Way, 1 Blackstaff Way, BT11 9DT

• Ormeau, 6 Park Road, BT7 2FX• Palmerston Road, 2 - 4

Palmerston Road, BT4 1QA

All four of our recycling centres are open as normal on both May bank holidays.


www.belfastcity.gov.uk/dogfouling

Or fa an

Your views on community development fundingWe’re working with the Department for Social Development to create a £5.4 million annual fund called the Belfast Community Investment Programme (BCIP).

This fund will provide grant and development support to local community and voluntary organisations involved in community development activity. It will open for applications in October 2013.

Belfast has a rich community development tradition and residents have formed various organisations to enhance their local community over the years. We want to make

sure that the BCIP funding has a strong, meaningful impact on local lives, so we’ve worked closely with the community and voluntary sector to shape this programme.

As part of a wider public consultation, which runs from May to the end of July, we’re keen to hear your views on our proposals.

Send us your feedback online at www.belfastcity.gov.uk/bcip where you can also download full details of the programme proposals. You can also get involved in one of our public workshops and meetings.

Support the runnersThe Deep RiverRock Belfast City Marathon will celebrate its 32nd year on Monday 6 May 2013 when 20,000 runners are expected to hit the streets for this remarkable milestone.

As well as attracting local runners, the Deep RiverRock Belfast City Marathon sees people travelling from all over the world to take part in this fantastic sporting event.

We are calling on the people of Belfast to come along and help us showcase this incredible city and be part of the fun on race day. Your support and encouragement will help lift the spirits of the runners, walkers and joggers as they pound the streets of Belfast.

And this year, there’s a Race Weekend Expo at Belfast City Hall from Friday 3 to Sunday 5 May in the run-up to the event. A host of free festivities will be on offer from face painting and music to assault courses and delicious food!

So whether you want to soak up the atmosphere at City Hall or support the runners on the day, come along and be part of it!

For more information call 9060 5933 or go to www.belfastcitymarathon.com

To find out more call 9027 0579.

Public offices movingPlease note that our dog and pest control public offices have moved from the Cecil Ward Building in Linenhall Street to 9 Lanyon Place, near to Belfast Waterfront.

This is where you should now go if you want to buy a dog licence or pay a dog control fine in person.

The new address is 5th Floor, 9 Lanyon Place, Belfast, BT1 3LP.

You can still contact them on 9027 0428 or go to www.belfastcity.gov.uk/dogwardens


Q. Up to how many people can each cottage at Fermanagh Lodges accommodate?A. Four B. Six C. Eight

Name

Address

Tel

Terms and conditionsOnly one entry per household. You must live within Belfast City Council (BCC) electoral area. BCC employees cannot enter. Three night prize is subject to availability (mid-week or weekend) and must be pre-booked. Refundable deposit may be required (owner’s discretion). Winner to sign booking form and present valid ID. Transport not included. Prize can be transferred to a third party after written approval. Price quoted is an indication. Send entry by Friday 17 May. No alternative offered. Full terms and conditions available on request.

Please send your competition replies to: Belfast City Council, Freepost BEL4010, Belfast BT1 5BR (no stamp required)

Belfast City Council complies with the Data Protection Act 1998. The personal information you provide on the entry form will only be used to respond to you about this competition.

Competition

Win a relaxing three night break for eight!Situated on the shores of Upper Lough Erne, the four star Fermanagh Lodges offer luxurious self catering accommodation right in the heart of Fermanagh's Lakelands.

The detached cottages enjoy a 16 acre lakeshore site with two small woodlands and a private jetty. They each sleep up to eight people with four bedrooms and three bathrooms - ideal for families, groups of friends, or clubs and societies.

Many National Trust properties are close by and you have access to SHARE Centre leisure facilities. Special activities can be arranged on request.

Perfect for small community groups, families or a group of friends. Prices start from £270 per cottage for three nights. For more information call 07779 039 524 or email [email protected] quoting 'City Matters'.

For a chance to win a three night break for eight at Fermanagh Lodges simply answer the following question.

Congratulations to Test Drive the Arts, which celebrates its third birthday this year!

This arts initiative was developed by Audiences NI, with support from us and other partners including the Arts Council of Northern Ireland and Arts and Business.

If you’ve never been to a live theatre or performing arts event, Test Drive gives you the chance to get complimentary tickets to some of the best shows and events across the province.

And it couldn’t be any easier! All you need to do is go to www.testdrivetheartsni.org, pick a show, apply online, wait for your tickets to arrive and enjoy!

Test Drive the Arts

And the winner is...Congratulations to Mrs McWilliams, the winner of our February-April City Matters competition, She wins a luxury overnight stay in Number 33, a beautiful two-bedroom Georgian property in Hillsborough!

For more information and to apply for your guest tickets go to www.testdrivetheartsni.org

Here are a few comments from some recent Test Drivers:

To be eligible you must be over 18 and live in Northern Ireland. You must be able to confirm that you haven’t attended the venue in the last three years.

“Definitely a good way to be reintroduced to the arts. Loved it. Thanks for the opportunity!”

“What a fantastic idea! I was really impressed with how simple it was. All that's left to be said is a big thank you for a wonderful day out and we will be seeing you again very soon!”

“Fantastic opportunity to attend events you might not otherwise attend. Great experience, would recommend.”

www.fermanaghlodges.com

Fermanagh LodgesSelf-catering holiday homes

Alfie Taggart joined actors Karen Hassan and Paul Boyd for a joint celebration of his and Test Drive the Arts’ third birthday.


Day ticket £2Buy your ticket between 9.30am – 7.00pmand travel all day4t

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Love Metro Saturdays

Your views

Belfast City Council complies with the Data Protection Act 1998. The personal information you provide on this feedback form will only be used to respond to you about these comments.

Feedback

We hope you have enjoyed reading City Matters and welcome your comments.

Please spare a minute or two to let us know what you thought about this issue:

Please tell us what type of stories and features you would like to see in future issues of City Matters:

Thank you for taking the time to tell us what you think. Now return this coupon to:

Belfast City Council, FREEPOST BEL4010, Belfast BT1 5BR (no stamp required)

Or email your comments to [email protected]

Love Saturdays? Now it’s time to ‘Love Metro’ too!

Every Saturday in May and June, Translink’s ‘Love Metro Saturdays’ day ticket offers unlimited travel on board Metro bus services across Belfast for just £2.

Available after 9.30am, the ‘Love Metro Saturdays’ day ticket lets you travel anywhere on the Metro network.

Whether it’s shopping for the latest trends, catching a movie with friends or simply

For full details of Translink offers visit www.translink.co.uk or call the Translink contact centre on 028 9066 6630

soaking up the city’s buzz over a cuppa, let Metro take you there.

Metro services operate every 5 to 10 minutes on all 12 bus corridors until around 9pm every evening, and on average every half hour after 9pm, some as late as 11pm.

Love Saturdays with £2 Metro day ticket


A pull-out guide to the new Belfast City Council rates

Freeze on district rateThis year, we have agreed that there should be no increase on our district rate. When inflation is taken into account, this is actually equivalent to a cut of 2.7 per cent.

And despite a tough economic climate, we’ve achieved this zero increase without affecting front line services or our £150 million Investment Programme 2012-2015 (turn to page 5 for an update on this). We are also on target to achieve £20m of efficiency by 2015.

Your rates bill is made up of the district rate, set by your local council, and the regional rate, set by the Northern Ireland Executive.

Office properties will rise by an average of £108.14 per year (£2.08 per week) and retail properties by £87.06 (£1.67 per week).

This rates section will outline how we spend your money, how we are working for you and what you are actually paying for. It also provides information on how your bill is calculated and getting help with your rates.

Our portion amounts to around 45 per cent of the overall rates bill with the rest made up by the regional rate.

With the regional rate set at 2.7 per cent, the overall effect on Belfast ratepayers will be an increase of around 1.49 per cent.

In real terms, this means that the average weekly increase will be:• 17p per week for a terraced house • 26p per week for a three bedroom

semi-detached house • 58p per week for a four bedroom

detached house


We’ve achieved the rates freeze by planning £2.1 million cash savings for 2013-14. This is part of our wider efficiency programme where we've pledged to generate £20 million of savings by 2015.

We have already made £16 million of savings over the past seven years. And work is already in progress for the next two years, with savings planned in the areas of fleet, security, accommodation, energy, overtime and agency work.

Despite the rates freeze, we have secured our commitment to the £150 million Investment Programme, which was launched last year and will run through to 2015.

As part of this, we secured £5 million for the Local Investment Fund which is aimed at local communities and £20 million for the Belfast Investment Fund. This supports major partnership projects in the

Last year your rates helped us to meet and exceed a lot of our targets and improve our services in many areas. Here are some of our key achievements.

city, like the Connswater Community Greenway scheme (page 27). In addition, we’ve earmarked £75 million to be invested in facilities such as pitches, parks and play areas.

Ultimately, we are aiming to strike a balance between investing in the city to secure jobs and assist economic development during these difficult times while also providing efficient value for money services.

Working for you

What do my rates pay for?

More than 730,000 visits to our 4 recycling centres and 2 civic amenity sites

Emptying just under 8 million wheelie bins and carrying out 44,336 collections of large household items

Cleaning over 3,900 streets per week (379,574km per year)

Increasing the recycling rate from 4.5% in 2004 and 23% in 2008 to 34% in 2012

Promoting the Clean Neighbourhoods and Environment Act (CNA) decreasing incidents of fly-posting dramatically (we’ve taken action again 155 offenders since April 2012)

Issuing over 3,000 Fixed Penalty Notices for littering and dog offences since the introduction of CNA legislation in April 2012

213,398 visits to Belfast Zoo

Over 1,754,000 visits to our leisure centres and 5,069 Boost members

171 sports clubs benefited from £209,351 in funding through Support for Sport and 27 elite athletes received grants totalling £15,000

1,532 people took part in 65 events delivered at Bridges Urban Skate Park

Encouraging 2,000 participants to get rowing through the Redgrave Rowing project

Supporting over 700 patients referred to the Healthwise scheme (physical activity referral)

190,000 visitors to Belfast Castle and Malone House

Nearly 529,106 visits to our 22 community centres

Over 1,600 children registered on our leisure centre summer schemes and 1,360 on our community centre summer schemes

600,000 visitors to St George’s Market

A £150 million Investment Programme (2012-2015) aimed at boosting the local economy. This includes capital investment of £75 million to help build city and community assets and support employment in construction and other sectors

Securing £13.7 million from Westminster and contributing £3 million to make Belfast a super-connected city by 2015


Organising 85 community clean-ups

Distributing £2.63 million of grant aid to local community groups

Registering 4,496 births, 1,314 marriages and conducting 65 civil partnerships

Delivering 1,336 free home safety checks

Encouraging you to save £287,440 worth of oil stamps through our Be Warm scheme (an increase of 19.2% from the previous year)

Investigating over 6,000 noise complaints

Driving an average 185,000 visitors to our website each month

Reaching over 16,000 Twitter followers and 13,000 Facebook likes

For more information on our council services and facilities go to www.belfastcity.gov.uk/atoz or call 9032 0202.

Helping 1,185 companies and entrepreneurs through our business programmes

Attracting around 389,000 people to Belfast Waterfront and The Ulster Hall

Promoting and helping to coordinate the Belfast City Marathon which attracted around 80,000 people

Entertaining over 200,000 people at our outdoor events in 133 parks events

Installing alleygates and securing the rear of approximately 800 houses to help reduce antisocial behaviour

Organising 11 large scale civic events, attracting around 398,000 people benefiting the city’s economy by an estimated £25 million

Continuing to promote Belfast as a tourism destination, with 7.86 million visitors coming to Belfast, generating £401 million for the local economy

Replacing or maintaining 493 street signs including 63 dual language street signs

Providing public toilets at 14 sites across the city

Carrying out inspections (including health and safety, food safety, entertainment and smoke-free) to keep you healthy and safe in the city

Promoting community safety through the PCSP, joint enforcement work and community safety small grants

Dealing with 320 dangerous buildings and improving the look of dilapidated buildings

We get our money from three key areas:• Rates – from householders and

businesses. • Grants – for example from central

government.• Fees and charges – money received

for services like leisure services, waste disposal and building control.

Total spend by Belfast City Council 2013-14 Total spend

Financed by: District rate Fees and charges Grants Other

£176.30m

£129.72m£18.74m£13.74m£14.10m

Your rate bill is made up of two parts:

• The regional rate - The regional rate is set

by the NI Executive. This is used to fund public services delivered by the NI Executive such as education, health, housing and roads.

• The district rate - The district rate is set by your

local council. This is used for the council services and facilities that we provide, including those listed below in the ‘What do my rates pay for’ section.

The regional rate currently accounts for 55%

The district rate currently accounts for 45%

Where we get our money from

How your rate bill is made up

Domestic rates are calculated as follows:

*Rateable capital value of your property x (regional rate + district rate) = rates payable

*The rateable capital value is based on the assessment of your property’s value on the open market on 1 January 2005.

How your rate bill is calculated


Early payment discount If LPS receives one full payment by the discount date on your bill, you qualify for an early payment discount of 4%. Discount relates to occupied properties only. Remember always allow five working days for any payment to reach your rate account.

For queries about your rate bill go to www.nidirect.gov.uk/rates or contact LPS Further information

For more information about district rates contact our Financial Services Section on 9027 0300 or go to www.belfastcity.gov.uk/rates

Your rate bill explainedYour rate bill allows you to see important information at a glance. Some key elements of the bill are: Your account details This amount relates to any

balance brought forward from previous years.

This discounted amount is payable if received in full as a single payment by LPS on or before the discount day.

Use your Rates QuickPay card to pay your rates*, either in full or by instalments. It can only be used in a Post Office or Payzone.

*If you pay by Direct Debit you do not need a QuickPay Card.

By telephone: Call the helpline: 0300 200 7801 (calls charged at local rate) Call 028 9051 4613 if outside NI

In person: LPS Belfast Office, Lincoln Building, 27-45 Great Victoria Street, Malone Lower, Belfast, BT2 7SL

Rates

Help with your rates Land & Property Services (LPS) is responsible for collecting rates. If you have difficulty paying your rates, you should contact LPS immediately on 0300 200 7801. They will review your circumstances and may be able to discuss alternative payment arrangements with you.

Spreading the cost If you set up a direct debit, you can spread the cost of your rate bill over 10 months. Call 0300 200 7801, Textphone 18001101 or download a direct debit application form at www.nidirect.gov.uk/rates

Reliefs and allowancesA range of reliefs and allowances are available for domestic ratepayers including: • pensioners living alone• people with a disability • people on a low income

For more information call 0300 200 7801 or go to www.nidirect.gov.uk/rates

Your Rates QuickPay Card 2013–2014Below is your new card. Please do not use last year’s card when making a payment.

YOU MUST ALLOW A MINIMUM OF 5 WORKING DAYS FOR ANY PAYMENT TO REACH LPS

To use your Rates QuickPay card:

1. Carefully peel the card awayfrom the backing paper alongthe dotted lines

2. Keep your card safe — you willneed it to pay your rate bill(either in full or by instalments)

3. To make a payment take yourcard and bill to a Post Office®

or Payzone outlet only

Your Rate BillDate of issue:

Total Amount Due

Your Account:

Occupancy ID

Account ID andRatepayer ID

Account ID Ratepayer ID

Rate Bill Enquiries:

HelplineCalls charged at localrate. Calls from mobiles may cost more.

Textphone

Our operators are available to help you:

Monday – Friday 9am to 5pm

Please have this bill to hand when contacting us.

For further information on rates online

visit www.nidirect.gov.uk/rates or

www.nibusinessinfo.co.uk/rates

Name:

Account ID: Ratepayer ID:

2013–2014RatesQuickPay

MR JOHN SMITH

0123 4567 8910 5568Minimum monthly payment:

£93.40

0000000/11111

MR JOHN SMITH100 ANY STREETANY TOWNLANDANY TOWNBT0 ABC

Address of property for which rates are due:200 ANY STREETANY TOWNLANDANY TOWNBT0 DEG

Land & Property ServicesLincoln Building27–45 Great Victoria StreetMalone LowerBELFAST, BT2 7SL

Please note that any changes to your account (including payments) made after 13th March 2013 may not be shown.

1st April 2013

* Total amount payable if it is received in full,as a single payment, by LPS on or before3rd May 2013.

(Your payment plan is shown on the other side of this page.)

Rate assessment for period1 Apr 2013 to 31 Mar 2014

£800.00

Balance brought forward from previous years

£200.00

Exemptions/Reliefs/Allowances (see overleaf)

– £66.00

(if paid after 3rd May)£934.00

Discounted Amount Due (conditions apply*)

£904.64

9876 5432

0123 4567 8910 5568

Dial 0300 200 7801

From outside the UK,dial 0044 28 9051 4613

Dial 18001101


Local teams will benefit from three new sports facilities being built as part of our Investment Programme 2012-2015.

Pitches work kicks off

For details of alternative pitches while these facilities are closed, call 028 9027 0677 or visit www.belfastcity.gov.uk/sportspitches

Hammer Complex We’re working with Shankill United on a similar upgrade at Hammer Complex, just off the Shankill Road.

This project is part-funded by Sport NI’s Community Capital Programme, and we’re contributing £225,000 towards the refurbishment.

Marrowbone A modern, third generation pitch is planned for Marrowbone on Oldpark Road, in a partnership between the council and the Ardoyne Youth Providers Forum.

We’re contributing £270,000 towards the renovations, with additional funding provided by the Department of Culture, Arts and Leisure (DCAL) and the Department for Social Development (DSD).

Cliftonville Playing Fields These playing fields are undergoing a revamp, as part of an overall £4 million project by the Department of Education to open a new primary and nursery school in the area.

We are spending £1.6 million on the refurbishment, which will include new Gaelic sports pitches and new changing rooms. Work is due on site later this year.

Work will begin this year on two exciting projects to bring jobs, visitors and other investment to Belfast.

Windsor Park, in south Belfast, will be redeveloped, while Casement Park, in the west of the city, is also getting a facelift.

We aren’t part of these projects, but are working with the Department of Culture, Arts and Leisure (DCAL), the Irish Football Association (IFA), Linfield Football Club and the Gaelic Athletic Association (GAA) to achieve benefits for those living nearby.

This work is part of our Investment Programme 2012-2015.

As well as public meetings, we’ve been discussing how we can make the most of the new facilities with

local businesses, sports teams and community groups.

Options include:• regenerating neighbouring venues

like Olympia and Andersonstown Leisure Centres as part of a wider review of our leisure centres;

• freeing up land owned by the council so it could be used as part of the stadia; and

• exploring how we can ‘tap into’ the new facilities.

We’ll report back to DCAL with our plans next month and will keep you updated about these new and exciting proposals as they progress.

Our Support for Sport grant scheme is now open for applications.

You can apply for this financial help on behalf of your sports club, community organisation or large scale sporting event.

The grants available are:

• Small grants These grants of up to £1,000

support activities such as club development, coach education and ‘try-it’ sessions to increase participation.

• Equipment grants These grants can provide

equipment up to the value of £250.

• Hospitality grant To be eligible for this new grant,

your event must be attended by over 50 visitors from outside Northern Ireland.

For an application form call 9027 0515 or go to www.belfastcity.gov.uk/supportforsport

Support for Sport

For more information and the latest updates, call 9027 0333 or visit www.belfastcity.gov.uk/stadium

Community benefits of new sports facilities


We’re keeping our Boost membership at just £25 per month, so you can enjoy unlimited access to exercise classes, gyms, swimming pools, spas and saunas at our 10 leisure centres.

And we’re helping Belfast combat the problem of obesity by offering a free inch loss programme called ‘Measure up with Boost.’

This programme is available at our leisure centres from Monday 8 April until Monday 17 June. It’s aimed at men with a waist size of over 37 inches and women with a waist size of over 32 inches and we’re backing the Public Health Agency’s campaign (PHA) by addressing the health risks associated with larger waist measurements.

Simply sign up at your local leisure centre and a member of the fitness team will record your waist

measurements every week and recommend a healthy and sustainable exercise routine. You’ll also receive free support and guidance so that you can make healthier lifestyle choices. A prize will be awarded to the person who loses the most inches.

As well as helping you lose inches from your waistline, a healthier lifestyle will lower your risk of heart disease, some cancers and Type 2 diabetes.

Although the programme is free, normal charges apply for using the centre facilities and exercise classes.

Measure up with Boost is supported by the Public Health Agency through Active Belfast.

For more information contact your local leisure centre (see page 35 for contact details) or go to www.belfastcity.gov.uk/boost

Boost your inch loss

Measure up with

www.belfastcity.gov.uk/boost

No contract

No joining fee

Unlimited access to our gyms, swimming pools and fitness classes at all 10 leisure centres

for only

£25per month*

Join our free 10 week inch loss programme and boost your body to better health**

For more information, call into your local leisure centre or visit our website

* Adult monthly direct debit £25, concession rate £12 and corporate rate £20** The inch loss programme is free, normal charges apply for Boost membership

Our Brighter Belfast Environmental Awards recognise and celebrate the individuals, groups, schools, organisations and businesses who are working hard to make their local environment a brighter, cleaner and greener place.

We also have an annual Belfast in Bloom competition for individuals, groups and commercial premises to enter their best floral displays for judging.

The award ceremony for both events took place in the City Hall on 17 January.

A few of the main winners were:• Judges Award - Blackmountain

Community Growing Space • Nature Conservation Award - The

Lagan Initiative • Business and the Community

Together Award - East Belfast Community Development Agency’s ‘Dig It Man’ project

Other winners on the night included north Belfast youth project, Embrace Ballysillan, St Peter's Nursery School and the Council for the Homeless (NI).

Post primary schools throughout Belfast entered our LitterFlick competition sponsored by Titanic Belfast.

Pupils produced fun, imaginative animations that highlighted the everyday effects of litter on animals, people and places.

The winners were Alanna McCabe (aged 14) and Orlaith Hutchinson

To book an anti-litter workshop email [email protected] or call 9032 0202 ext 5422.

Brilliant efforts towards a Brighter Belfast

For a full list of the winners go to www.belfastcity.gov.uk/brighterbelfast

If you would like to get involved in cleaning up a rundown area that you know, we can give you the equipment you need and collect bags of litter from your cleanup. Call us on 9032 0202, ext 5422 or email [email protected]

(aged 15) from St Rose’s Dominican College Girls School.

If you’re a post primary teacher, please give us a call to discuss how we can deliver a workshop related to your subject area.

LitterFlick winners

If you are throwing away a large item such as a sofa, cooker, bed or mattress you can request a free collection from us.

If your item is extremely large or heavy we will arrange for a bigger lorry fitted with a special crane for lifting outsized objects to help with your collection.

To help us make your collection as easy as possible, please remember the following:• Place items outside your

property neatly and in one place at, or as close as possible to your bin collection point. We can't enter your home, garage or shed.

• Leave items out by 7am on the agreed collection day.

• Tape up glass on computer monitors, mirrors or mirrored doors.

• Remove any protruding nails from wood or furniture.

• Tie, tape or bundle bulk wood such as flooring, old furniture units or hedging.

• Drain metal and plastic oil tanks and make sure they are cut in half.

To arrange a collection just call us on 9027 0230, we'll give you a collection date and agree a place for you to leave your items out for us to collect.

Free bulky waste collection

Second chanceIf your item is in good condition and want it to go to a good home, lots of charitable organisations will also collect your item free of charge. Find out more at www.belfastcity.gov.uk/recycling

• We cannot collect waterlogged carpets, mattresses or cardboard packaging so if it is raining on your collection day, try to cover your items with plastic if possible and avoid leaving items out in the rain for prolonged periods.

Boost your inch loss LitterFlick winners Alanna McCabe and Orlaith Hutchinson.


World Police and Fire Games

In under four months time, Northern Ireland will welcome 10,000 competitors and a further 15,000 visitors from up to 70 countries to compete in one of the largest multi-sport events in the world.

From 1 to 10 August the World Police and Fire Games (WPFG) will take place here, featuring 57 sports in 42 venues.

www.belfastcity.gov.uk/£80fine

Some of the milestones to date include:• Over 2,700 athletes

from 44 countries have registered to take part.

• In excess of £2.4 million of accommodation has been booked.

• 6,400 people have registered to volunteer (4,000 was target).

WPFG staff are now rolling out a schools’ programme across Northern Ireland, linking up international competitors with local school children and delivering lesson plans linked to the curriculum.

They are also facilitating activities for the three official charities - SOS BUS NI, NI Cancer Fund for Children and SENAC.

For more information on the Games call 9092 2181, go to www.2013wpfg.com or follow www.twitter.com/2013wpfg or www.facebook.com/2013wpfg

And all this activity is taking place amidst the ongoing work of • preparing venues, • co-ordinating accommodation

requirements, • managing logistics, and • promoting the Games and

Northern Ireland to as wide an audience as possible.

Northern Ireland will be only the third European host in the Games history which were last held in New York in 2011. It is the third largest international multi-sport event in the world after the Olympics and the World Masters. It is a biennial event which is organised for all ‘sworn law enforcement officers’ including police, fire, customs, prison service and some smaller enforcement agencies.

There’s still time to take part in TIDY Northern Ireland’s BIG Spring Clean 2013 this month.

The BIG Spring Clean is Northern Ireland’s largest volunteering campaign aimed at cleaning up local areas and improving our environment. Last year over 26,000 people got involved.

An advance party of international athletes who visited Northern Ireland in January ahead of the World Police and Fire Games.

All you have to

do is get involved in a clean-up event in

your area up until the end of May or organise your own. It doesn’t matter how small or big your event is and you can choose where and when it takes place.

For more information and to register your event go to www.bigspringcleanni.org or contact Patricia Magee at TIDY Northern Ireland on 9073 6920.

Be part of something BIG!


Celebrated citizen

Lucy Caldwell is a Belfast novelist and playwright. She was born in east Belfast in 1981 and attended Strathearn College on Belmont Road.

She gained her English degree at Queens' College, Cambridge and went on to graduate from Goldsmith's University of London with an MA in Creative and Life Writing.

Lucy met her husband, Tom, in London and came home to get married in Belfast City Hall in 2010.

She now lives in London, where she teaches creative writing at City University. But with some of her BBC radio recordings and other work based in Belfast, she still spends a lot of her time here and enjoys returning home to catch up with her family.

When she’s not teaching or writing, Lucy likes to keep fit through yoga and walking. She also enjoys travelling, the theatre and socialising.

Lucy Caldwell, celebrated citizen

One City One Book was developed by the Arts Council and is supported by Belfast City Council and Literary Belfast, Libraries NI, QFT, U105, Faber & Faber and the Belfast Telegraph.

It aims to get the people of Belfast reading and discussing the same book throughout the month of May, promoting the rediscovery of books and celebrating local writing.

Book for Belfast, cementing Lucy Caldwell as one of our most exciting authors for the future.

Lucy is delighted that her book was chosen for One City One Book 2013 in her home town of Belfast.

“All the Beggars Riding was an intense and passionate novel to write,” she said of the story she’d been researching and imagining for many years.

“At heart it's a love story, and it's also my love letter to the city of Belfast,” explains Lucy.

“I'm thrilled beyond words to think that it'll be read by so many people in Belfast, and by those who might not otherwise have heard of it or picked it up. I can't wait for the conversations it'll provoke and the tales it'll inspire.”

As well as being a successful author, Lucy is also an award-winning playwright whose stage plays (Leaves, Guardians, Notes to Future Self) and radio dramas (Girl From Mars, Avenues of Eternal Peace) have also won numerous awards, including the George Devine Award and the Imison Award.

In 2011, Lucy was awarded the prestigious Rooney Prize for Irish Literature for her body of work to date. She also won the Belfast Telegraph ‘Woman in the Arts’ award in December 2012.

The One City One Book Belfast choice for 2013 is Lucy Caldwell’s novel, All the Beggars Riding. It’s a compelling story about a woman examining her past as she nears the end of her life.

To support this initiative, Lucy has curated a series of talks with Libraries NI and films with QFT based on the themes in the book.

Lucy Caldwell’s three published novels are: Where They Were Missed (2006), The Meeting Point (2011) and All the Beggars Riding (2013).

The Meeting Point was featured on BBC Radio 4's Book at Bedtime and also won the Dylan Thomas Prize.

Her current novel, All the Beggars Riding, was chosen as both Irish Waterstones Book of the Month and Eason’s Bookclub Choice. It also features as this year’s One City One

Don’t miss your chance to win your very own copy by getting involved in the Great Literary Book Hunt in May.

For details of the Great Book Hunt and more information on the One City One Book programme of talks and films, call 9038 5200 or go to www.artscouncil-ni.org

For more information on Literary Belfast go to www.literarybelfast.org

One City One Book


www.hscni.net

Public meetingTuesday 14 May 2013, 7pmHealth and Social Care Board Headquarters 12-22 Linenhall Street, Belfast

The Health and Social Care Board is inviting members of the public to attend a public meeting to help improve how complaints are handled in health and social care.

The purpose of the meeting will be to seek the views and opinions of those who have made complaints across the health and social care system since 1 April 2009, or those who wanted to complain, but did not. Attendees will be invited to take part in a Northern Ireland-wide group to help improve how service user feedback can best be captured by the health and social care sector.

The meeting will take place in HSCB Headquarters, 12-22 Linenhall Street, Belfast at 7pm on Tuesday 14 May 2013.

If you would like to come along to this event you will need to register in advance. To register phone (028) 9055 3752 hotline or email: [email protected] by 30 April 2013. Please inform us if you require any assistance.

If you are unable to come along to the workshop but would like to provide comments, please email [email protected] and include your contact details if you would like us to respond to you.

Health and SocialCare Board

www.belfastcity.gov.uk/holidayschemes

•Andersonstown•Avoniel•Ballysillan•Falls•GroveWellbeing

Centre

•IndoorTennisCentreandOzoneComplex

•Loughside•Olympia•Shankill•Whiterock

Activitiesinclude:•soccer•badminton•waterpolo

•athletics•dance• tennis

•swimming•daytrips• trampoline

The Sunrise Club allows your children to arrive from 8.15am on each morning of the scheme and is available at Avoniel, Olympia, Whiterock and Shankill leisure centres.

Visitourwebsiteforpricesandmoreinformation.

Let the summer fun begin

Joinyournearestleisurecentresummerscheme:

A century ago, the decade from 1912 to 1922 included some historic moments that brought about dramatic changes and shaped the history of Northern Ireland and Ireland. A hundred years on, we are taking time to explore some of those significant events in more detail.

From May, we’ll be examining the rise of the labour movement and the

development of the trade unions, through drama, illustrated talks, music and much more. Events will be held in the City Hall and the Ulster Hall to mark this theme. You can find out details on our website nearer the time.

Programme for Decade of Centenaries

For more information call 9026 0663 (City Hall events), 9033 4475 (Ulster Hall events) or go to www.belfastcity.gov.uk/centenaries

Every year, there are accidents involving transport in the workplace, some even result in people being killed.

Workplace transport is the use of all types of vehicles and powered mobile work equipment in workplaces, and it is a significant hazard for many industries.

The main types of workplace accidents are:• people being struck by a

moving vehicle, • people falling off a vehicle

or its load,• loads falling off vehicles, and • vehicles overturning.

Between 2007 and 2011 there were 17 fatal workplace accidents in Northern Ireland.

From April onwards we will be working with the Health and Safety Executive to carry out a Workplace Transport initiative to tackle this serious issue. We will inspect various workplaces to assess compliance with health and safety legislation and to give advice on how to manage workplace transport better.

Workplace transport

For more information, contact our Health and Safety Unit on 9027 0428 or go to www.belfastcity.gov.uk/healthandsafety

Carter's Strike, Belfast 1907 (with kind permission of Mr Frank Boyd of Killultagh Estate Ltd)


The Connswater Community Greenway (CCG) project represents a £32 million investment in east Belfast to develop a 9km linear park along the course of the Knock, Loop and Connswater Rivers.

It will create a safer, cleaner and greener public space, connecting open and green spaces with 16km of foot and cycle paths along the rivers.

The new Greenway will bring the rivers back to life and restore a community asset.

It includes a new civic square at Holywood Arches which will be used for events and activities.

The project will directly improve the living environment as well as providing opportunities for improving health and wellbeing.

In line with this project, the Department of Agriculture and Rural Development’s Rivers Agency is taking forward £11 million of flood alleviation works along the length of the CCG Project to deliver elements of the East Belfast Flood Alleviation Scheme. These works aim to reduce flooding from rivers and sea to some 1,700 homes and businesses. Some of this flood alleviation work is being integrated with the CCG project.

Construction work will be star ting early this summer in Orangefield and Victoria Parks. You can view a draft construction programme on the CCG website at www.communitygreenway.co.uk

CCG and the Rivers Agency held information sessions in February to discuss the designs for these areas with local residents and park users.

The plans for Orangefield Park include:• making the river a feature of the park

through its realignment (which will also help to alleviate flooding);

• new path networks; • park lighting; • furniture; and • bridges.

The plans for Victoria Park include:• building a landmark bridge from the

park to Airport Road; • flood alleviation bunds;• an eco trail and look out area; • trim trail equipment; and • new paths.

You can view these designs on the CCG website.

We are a key partner in this landmark project working alongside East Belfast Partnership and Rivers Agency. The Greenway is funded by the Big Lottery Fund, Belfast City Council and the Department for Social Development. The Department of Agriculture and Rural Development’s Rivers Agency is funding the East Belfast Flood Alleviation Scheme.

For more information and to keep up to date with all the latest plans and news, go to www.communitygreenway.co.uk or call 9046 7925.

f /connswatercommunitygreenwayt @connswatercg

Connswater Shopping Centre sits in the heart of east Belfast, alongside the Connswater River. It supports the Greenway project and any projects which boost the local community. It has been providing a service to the local community for years with a great variety of stores.

To raise awareness and to show its support for the Greenway, Connswater Shopping Centre is giving City Matters readers the chance to win £100 of shopping centre vouchers. These can be used across any stores at Connswater.

Get a new bike from Argos or Halfords to cycle along the Greenway, or pop into Clarks or Barratts to buy your child’s first pair of shoes to go walking.

Win £100 of Connswater shopping vouchers

Connswater Community Greenway and East Belfast Flood Alleviation Scheme

Programme for Decade of Centenaries

Q. How many kilometres of foot and cycle paths will Connswater Community Greenway use to connect the green and open spaces?a) 5km b) 16km c) 27km

Terms and conditionsOnly one entry per household. No CCG, Rivers Agency, Belfast City Council or Connswater Shopping Centre employees may enter. Entrants must live in the Belfast City Council electoral area. Enter by Friday 17 May 2013. Full terms and conditions available on request by calling 9046 7925.

If you wish to receive further information on the project, please indicate this in your email or postal entry and your details will be added to the CCG mailing list.

Go to www.connswater.co.uk for full store listings.

To be in with a chance of winning this prize email: [email protected] stating ‘City Matters competition’ in the subject box. You can also send your entry to Connswater Community Greenway, Avalon House, 278-280 Newtownards Road, Belfast BT4 1HE stating ‘City Matters competition’ in your entry.

Artist’s image of Orangefield Park, showing realigned river and new greenway path. 27CityMattersApril – June 2013

Around 350 Indian and European business leaders will travel to Belfast in June for the Global India Business Meeting - the foremost annual gathering of Indian business leaders and their global counterparts.

We’re working with Invest Northern Ireland to host this event which will attract chief executive officers from some of India’s most successful companies including TaTa Communications and MotoCorp.

Northern Ireland companies already enjoy significant success in India and many Indian organisations, such as Polaris Software and Firstsource have already brought jobs to Belfast.

By hosting Global India, we aim to strengthen this relationship by:

Restaurant Week 2013Belfast Restaurant Week is back and will be tantalising taste buds once again this autumn!

Belfast is home to a fantastic, diverse range of eating out options and this is something worth shouting about! Over 80 eateries got involved in last year’s Belfast Restaurant Week, showcasing the variety of local cuisine through special signature menus, foodie nights, tasting sessions and ‘meet the producer’ evenings. This year, we’re hoping to get even more restaurants on board.

If you own or manage a restaurant, now’s the time to sign up to Belfast Restaurant Week 2013. It’s an excellent opportunity to promote your business and be involved in a fantastic citywide celebration of local cuisine.

Belfast Restaurant Week is a Belfast City Council initiative, supported by the NI Food Programme and Northern Ireland Tourist Board.

To get involved in this year’s event you can register online at www.belfastcity.gov.uk/belfastrestaurantweek or call 9032 0202 ext 3489.

www.belfastcity.gov.uk/events

A fun filled weekend for all the family with ships and stalls, music and dancing, pirates and performers!

Queen’s Quay Saturday

25May

Monday

27May

-

Belfast Titanic Maritime FestivalThe Lord Mayor’s Party

Belfast City Hall grounds2pm-5pm Free event – ticket requ

ired

Saturday

18May

Join Belfast’s Lord Mayor, Alderman Gavin

Robinson for an afternoon party in the

grounds of Belfast City Hall to celebrate his

year in office. Enjoy live musical performances

and entertainment.

For information visit our website or contact Belfast Welcome Centre on 028 9024 6609

India Week in Belfast

• promoting Belfast as a location for both Indian and European investment;

• promoting Belfast as an important business hub for Indian companies wishing to trade with Europe; and

• presenting export opportunities in India for Belfast based companies.

Our India Week celebrations, running from 22 to 29 June will celebrate Indian culture. From aromatic spices and fabulous cuisine to the wonders of Bollywood, our programme of events will have something for all the family to enjoy.

For more information go to www.belfastcity.gov.uk/international


Renovation work to the Lion’s Den Restaurant at Belfast Zoo is almost complete.

Our visitors will be able to enjoy the comforts of our soft seating area while their ‘little monkeys’ have fun in the new play area! We’ll be serving up some zoo’pendous meals, so look out for our official opening date this spring.

To find out more about Belfast Zoo call 9077 6277 or go to www.belfastzoo.co.uk where you can also view our Belfast Zoo video.

facebook.com/belfastzoo twitter.com/belfastzoo

Grrreat restaurant renovations

Monkey magicThe zoo team has also celebrated the arrival of a tiny titi monkey!

The zoo has been home to these monkeys since 2010 when mother, Inca, and father, Aztec, arrived from London Zoo and Blackpool Zoo. They welcomed daughter, Maya, in July 2011 and the latest arrival brings them to a family of four.

Red titi monkeys are found in South American rainforests. They are monogamous and mate for life. But it will be Aztec who has his hands full

Adopt an animalYou can support the care of Belfast Zoo’s animals by taking part in the animal adoption scheme. For more information visit www.belfastzoo.co.uk/adoption, email [email protected] or call 9077 6277 extension 229.

Our zoo keepers were delighted to discover the arrival of a baby Linne’s two-toed sloth at the end of last year.

Due to the sloth’s nocturnal behaviour, the new arrival has been named ‘Luna’ which means ‘moon’ in Spanish.

Sloths are found in the treetops of Central and South American rainforests. They spend nearly all of their time aloft, hanging from branches with a powerful grip which is aided by their long claws.

They are a nocturnal species and sleep for 15 to 20 hours every day. Their diet of leaves, provides little energy and in order to conserve their resources they move very slowly! In fact, even when they are awake, they often remain motionless.

Newborn two-toed sloths use the stomach of their mother as a cradle and are well camouflaged in her fur so it can be quite difficult to spot them.

Over the moon with arrival!

Our keepers discovered Luna at 12pm on 12 December 2012 and if that isn’t special enough, this is the first sloth to be born at Belfast Zoo and in Ireland!

The sloth family are currently off-show but will return to the Rainforest House in the summer, when the weather improves.

Turn to our ‘What’s on’ section (pages 30-32) to find out what events are taking place at the zoo this summer or go to www.belfastzoo.co.uk/events

Zooper events

with the new arrival as male titi monkeys play an active role in the parenting, often carrying and caring for the young.

Belfast Zoo


www.belfastcity.gov.uk/events

What’s on

AprilSpring ForageSat 27 April, 2pm-4.30pmCave Hill

Join us foraging at Cave Hill and discover the natural spring bounty. Learn how to use and cook with plants like wild garlic and spring greens. Meet at Belfast Castle, at 2pm. Booking required. Call 9032 0202 ext 6652 or email [email protected]

World Tapir Day celebrationsSat 27 April (feeding time 12pm and 2pm) Belfast Zoo

Come and learn more about Malayan tapirs. Under 18s can get in free if they come dressed as a tapir or in black and white! Children under 16 must be accompanied by an adult.Call 9077 6277 or go to www.belfastzoo.co.uk/events

ScottishPower Pipe BandSat 27 April, 8pm

Belfast Waterfront

An opportunity to experience one of the world’s best pipe bands in action as the ScottishPower Pipe Band takes to the stage in advance of the first Major Championship of the 2013 season. Call 9033 4455 or go to www.waterfront.co.uk

Love, BillySun 28 April – Sat 25 May Lyric Theatre

To celebrate Belfast’s 400th birthday, the Lyric is holding a season of plays about Belfast. In this premiere of Graham Reid’s legendary series, Billy returns to Belfast after 25 years to find a family and city he barely recognises.Call 9038 1081 or go to www.lyrictheatre.com

Belfast Youth in the Arts present West Side Story23, 24, 26, 27 April, 7.30pmBelfast Waterfront

Over 200 young people perform in this new production, including a 100 plus-strong choir and orchestra!Call 9033 4455 or go to www.waterfront.co.uk

Beyond Soundscape: Sonorities Festival of Contemporary MusicWed 24 – Sun 28 AprilSonic Arts Research Centre, QUB Student’s Union and other venues

Festival of contemporary music and digital arts including concerts and gallery-based installations of innovative local and international work. Go to www.sonorities.org.uk

Silver Surfers’ DayFriday 26 AprilLocal libraries

Free IT sessions for over 50s. Book your place at a library near you. Organised by Business in the Community in partnership with the Department of Finance and Personnel and Libraries NI. Call 9046 0606 or go to www.bitcni.org.uk/silver-surfers-day

Belfast Record FairSat 27 April, 12pm-5pm Oh Yeah Music Centre

Belfast’s only regular record fair, featuring a variety of stalls selling vinyl, CD, and memorabilia.Call 9031 0845 or go to www.ohyeahbelfast.com

Your essential guide to Belfast events

13th Belfast Film FestivalThurs 11 – Sun 21 AprilVarious venues

The 13th annual festival includes short films, a documentary competition, classic retrospectives, industry masterclasses, workshops and special events.Call 9032 5913 or go to www.belfastfilmfestival.org

Charity WalkFri 12 April, 12noonHolywood Arches Centre

Walk off the blues, make yourself feel better and help raise awareness for positive mental health. Organised in conjunction with East Belfast Partnership, CCG and Active Belfast.Call 9045 1900 or email [email protected]

Havelock Nelson Concert Studio Symphony OrchestraSat 13 April, 7.45pmThe Ulster Hall

Enjoy Elgar’s Cockaigne Overture and Rachmaninoff’s second symphony in this annual tribute concert to their founder, Dr Havelock Nelson.Call 9033 4455 or go to www.ulsterhall.co.uk

Chinese State Circus Yin Yang UK PremièreSun 14 April: 2pm, 5pm, 8pmBelfast Waterfront

This breathtaking, action-packed show features a host of stunning traditional Chinese circus acts. Watch in wonder as twelve performers manoeuvre onto a single bicycle during the amazing ‘Bicycle Act.’ Witness the unpredictable and exhilarating twists of foot juggling with drums, the famous Chinese poles, the sensational Oriental Swan ballet and the dynamic hoop divers.Call 9033 4455 or go to www.waterfront.co.uk

Launch of the 30th annual photographic competitionMon 15 April, 10am-5.30pmBelfast Zoo

The competition is open to all zoo visitors and photography clubs and will end on 20 September. Cash prizes for the best entries. Call 9077 6277 or go to www.belfastzoo.co.uk/comp

Guided walks on Cave HillSat 20 April, 10am-1pmBelfast Castle

Explore the parkland around Belfast Castle with tree expert Ben Simon and learn about the wide variety of native and foreign trees in the estate.Call 90291357 or go to www.cavehillconservation.org

Ulster Orchestra Family Film FavouritesSat 20 April, 3.30pmThe Ulster Hall

A concert featuring music from some of the best loved family films of all time, including Fantasia, The Sound of Music and The Lion King.Call 9033 4455 or go to www.ulsterhall.co.uk

Spring FairSat 20 – Sun 21 April, 1.30pm-5.30pmMalone House and Barnett Demesne

Enjoy a fun day out with flowers, animals, plant and craft stalls, environmental activities and children's entertainment. Visitors will have a chance to learn about the value of our parks and open spaces and the importance of protecting the environment and caring for local wildlife. Call 9091 8768 or go to www.belfastcity.gov.uk/parks

Teddy Bear’s Picnic with the Mulholland Grand OrganSun 21 April, 2pm - 5pm The Ulster Hall

Teddy bear-themed games and live music from Big Ted on the Mulholland Grand Organ. For children aged 3 to 6. Children must be accompanied by an adult.Call 9033 4455 or go to www.ulsterhall.co.uk


Let’s go battySat 18 May, 7.30pmBelfast Zoo

This popular night walk involves meeting some bats with the Northern Ireland Bat Group. Use your bat detector to find the ultra sonic noises of our native bats. Tickets cost £5 and you must book.Call 9077 6277 or go to www.belfastzoo.co.uk/events

Guided walks on Cave HillSat 18 May 10am-1pmBelfast Castle

Complete a walk with John Gray over the top of Cave Hill and discover more about the path network and the history of the hill. Call 90291357 or go to www.cavehillconservation.org

Linen Hall Library Open DaySat 18 May, 12pm-4pmLinen Hall Library

Family fun as the library celebrates its 225th birthday. Dress as your favourite storybook character for a literary picnic and enjoy face painting, balloon modelling, puppet shows, live music and more.Call 9032 1707 or go to www.linenhall.com

Early years zoo dayWed 22 - Thurs 23 May, 10amBelfast Zoo

A special day at the zoo for members of Early Years and the organisation for young children. Please book your place.Call 9038 7940 or go to www.early-years.org

Get the new Belfast Waterfront and Ulster Hall entertainment guide.

Call the box office on 9033 4455 or visit www.waterfront.co.uk or www.ulsterhall.co.uk

About Belfast is your official guide to what’s on and everything happening in Belfast. Pick up your free copy from the Belfast Welcome Centre in Donegall Place, call 9024 6609 or go to www.gotobelfast.com

May

One City One Book BelfastWed 1 – Fri 31 MayVarious locations

A programme of events to encourage people to read and discuss the same novel. This year’s book is All the Beggars Riding by Lucy Caldwell (see page 25). Call 9038 5200 or go to www.artscouncil-ni.org

Belfast MarathonMon 6 May From City Hall

There’s still time to enter! Although the cut-off point was 5 April, late entries can be accepted until 19 April along with a fee. Call 9060 5944 or go to www.belfastcitymarathon.com

Tiny tots daySat 11 May, 10am Belfast Zoo

Bring your little cubs to Belfast Zoo and meet some of their favourite television characters.Call 9077 6277 or go to www.belfastzoo.co.uk/events

In search of the redwoodSun 12 May, 2.30pmBelfast Castle Estate

Guided walk around Belfast Castle Estate to look at trees and wildflowers in spring. Call 9091 8768 or go to www.belfastcity.gov.uk/parks

Festival of ChampionsSun 12 May, 2pm-5pmSir Thomas and Lady Dixon Park

An afternoon of music, family entertainment and fun for all. Call 9091 8768 or go to www.belfastcity.gov.uk/parks

The Lord Mayor’s PartySat 18 May, 2pm-5pm Belfast City Hall grounds

Join Belfast’s Lord Mayor, Alderman Gavin Robinson for an afternoon party to celebrate his year in office. Enjoy live musical performances and entertainment. Free event but ticket required. See page 7 for details.Call 9024 6609 or go to www.belfastcity.gov.uk/events

Park mile walkSat 25 May, 12noon-2pmVarious parks

Take part in a one mile sponsored walk at one of our participating parks. Proceeds in aid of the Children’s MRI Scanner Appeal. Call 9091 8768 or go to www.belfastcity.gov.uk/parks

Belfast Titanic Maritime FestivalSat 25 – Mon 27 May Queens Quay

Free fun for all the family at this three day festival to celebrate Belfast’s maritime heritage. See page 7 for details.Call 9024 6609 or go to www.belfastcity.gov.uk/events

2013 Irish XC Mountain Bike LeagueSun 26 May, 10amSir Thomas and Lady Dixon Park

Round 4 of the NPS cross-country series will take place at this popular track.Go to www.xmtb.co.uk

An Evening with Pasha Kovalev & Katya Virshilas from Strictly Come Dancing Tues 28 May, 8pmBelfast Waterfront

Strictly Come Dancing’s Pasha and Katya perform stunning dance routines, along with guest dancers. Call 9033 4455 or go to www.waterfront.co.uk

Thurs 2 – Mon 6 MayVarious city centre locations

The streets of Belfast city centre and Cathedral Quarter will be coming alive for five days to the sound of laughter and the sight of acrobatics, music and comedy as the Festival of Fools celebrates

10 years of coordinated comedic chaos. With non-stop shows throughout the day and evening variety shows featuring highlights from the day’s acts, there is something on offer for everyone.Call 9023 6007 or go to www.foolsfestival.com

Festival of Fools – 10th edition

Belfast Continental MarketFri 24 – Mon 27 MayBelfast City Hall grounds

Belfast’s favourite continental market returns with the flavours and aromas of exotic food and drink from countries around the world.Go to www.belfastcity.gov.uk/markets


Weddins, Weeins and WakesSunday 9 June - Sunday 7 JulyLyric Theatre

Return of Marie Jones’ hugely popular comedy about the circle of life in an east Belfast home.Call 9038 1081 or go to www.lyrictheatre.com

Belfast Book Festival 2013Mon 10 – Mon 17 JuneCrescent Arts Centre and other venues

Bringing the best of the written word to Belfast with an eclectic and fascinating mix of writers, workshops, exhibitions and performances.Call 9024 2338 or go to www.belfastbookfestival.com

Photographic tutorial morningSat 15 June, 11am-1pmBelfast Zoo

Attend our photographic tutorial to learn how to get the best photos out of your camera. Tickets only.Call 9077 6277 or go to www.belfastzoo.co.uk/events

The Beat CarnivalSat 15 JuneBelfast city centre

Beat’s colourful carnival returns with a new hip hop performance at the centre of the parade. Come along to see 100 dancers and 100 drummers taking part in this Urban Ballet performance. Call 9043 4767 or go to www.beatcarnival.com

Milkshake! Come Out To PlaySunday 16 June, 1pm and 4pmBelfast Waterfront

All dancing musical spectacular starring Milkshake favourites.Call 9033 4455 or go to www.waterfront.co.uk

What’s on

Other Ulster Hall and Belfast Waterfront events

Belfast Community Gospel Choir Aint No Stopping Us Now!Sat 1 June, 8pmBelfast Waterfront

The ‘Soul of Belfast’ brings an extravaganza of foot stomping, hand clapping joyful music to the Waterfront!Call 9033 4455 or go to www.waterfront.co.uk

Snooker Legends 2013Tues 4 June, 7pm Belfast Waterfront

Featuring snooker superstars, Ronnie O’Sullivan, Stephen Hendry, Jimmy White and Ken Doherty.Call 9033 4455 or go to www.waterfront.co.uk

Foraging FunForaging talk and tasting sessionWed 5 June, 1pm-2pmUlster Hall

Learn how to identify wild plants that are full of nature’s goodness. We’ll cook some wild plants and teach you some delicious recipes to get you started. Call 9032 0202 ext 6652 or email [email protected]

Belfast Photo FestivalThurs 6 June – Sat 6 JulyVarious locations across Belfast

An international biennial festival celebrating national and international contemporary photography and visual culture.Go to www.belfastphotofestival.com

Call 9033 4400 or go to www.ulsterhall.co.uk and www.belfastcity.gov.uk/waterfront

15th Open House FestivalWed 19 – Sun 23 JuneCathedral Quarter and various locations

The 15th Open House Festival returns with the very best in all things folk, traditional and Americana. Go to www.openhousefestival.com

Belfast ‘Titango’ International Tango FestivalFri 21 – Sun 23 JuneCrescent Arts centre, University Road

Three days of Tango workshops and classes with world renowned tango teachers and three evening Milongas (dances) with specialist performances from the experts.Call 9032 0050 or go to www.belfasttangofestival.co.uk

WOMAD Outreach ShowcaseFri 21 June, 4pm-7pmT13, Titanic Quarter

Beyond Skin brings a showcase event of music, arts and dance from the WOMAD Belfast schools outreach programme. Call 07877 756987 or go to www.beyondskin.net

In search of the orchidWed 26 June, 7pmSir Thomas and Lady Dixon Park

Guided walk around the park to look at the wildlife. Meet in lower car park beside the Stables Coffee Shop. Call 9091 8768 or go to www.belfastcity.gov.uk/parks

Twilight tourFri 28 June, 7pmBelfast Zoo

Ever wondered what the animals get up to after closing time? Come along and find out with this special behind the scenes tour. Tickets only (includes barbeque dinner and zoo admission).Call 9077 6277 or go to www.belfastzoo.co.uk/events

Walk for woodland and waterside wildflowersSat 29 June, 12-4pmCarr’s Glen Linear Park

Join the experts to collect data on the wildflowers in the park. Call 9060 3466 or go to www.belfasthills.org

Breakfast Club MoviesThe Ulster Hall, Sun 10am Movie and continental breakfast.· 21 April - The Sound of Music· 19 May - The Seven Year Itch· 2 June - Made in Dagenham· 16 June - To Kill a Mockingbird· 16 June - Matilda· 23 June - Roman Holiday

Literary Lunchtimes Readings and specially themed events.· Tues 30 April, 12.45pm - Selina

Guinness· Wed 15 May, 1pm - Words of

the Workers· Wed 22 May, 1pm - Carlo Gebler· Fri 7 June, 12.45pm - Ian Sansom

Comedy club events (Over 16s only)• Fri 3 May - Chris Ramsey, Belfast

Waterfront • Sat 4 May - Owen O’Neill,

Belfast Waterfront • Sat 4 May - Russell Kane, The

Ulster Hall Sat 25 May - Reginald D Hunter,

Belfast Waterfront

Primate weekendSat 22 - Sun 23 June Belfast Zoo

Swing by with your little monkeys and learn more about the zoo’s primates at the keeper talks and feeding times.

Primate nightSat 22 June, 7pm

Come along to this special night time event and learn more about our primates at our zoo keeper talk. You’ll also get the chance to go behind the scenes in the monkey and ape houses. Tickets only.

Call 9077 6277 or go to www.belfastzoo.co.uk/events

June


I was sold a card protection policy after activating a new credit card in 2006. The advisor

told me I should take it because it covers fraudulent transactions on my cards and they will cancel and replace all my cards if they are lost or stolen. It cost £35 and the payment is taken annually from my credit card. I recently read that this insurance has been widely mis-sold and that customers are entitled to claim refunds. How do I know if I was mis-sold and how do I make a claim?

The firm Card Protection Plan Limited (CPP) sold a card

protection policy costing £35 per year and an identity protection policy that cost about £84 per year. Also, many customers took out a CPP product via their bank and the exact costs varied. These products were often rebranded by the banks that sold them.

The card protection allowed consumers to call one number to stop both credit and debit cards if they are lost or stolen. It also provided insurance to cover fraudulent transactions and lost keys. The identity theft product covered expenses and provided access to credit reports and advice to victims to help get their money back.

Many customers were mis-sold these products because they did not need them. The card protection product offered £100,000 of insurance cover if you were the victim of fraud because of a stolen card. But banks cover you for this anyway unless they can prove the customer was grossly negligent. Banks will also reimburse you in most cases of identity theft.

The Financial Services Authority (FSA) fined CPP for mis-selling card and identity protection products between January 2005 and March 2011. CPP also has to pay compensation to customers who were mis-sold these products during this period. Banks and other firms

that sold CPP products are also likely to have to compensate customers.

It is likely you were mis-sold a card or identity protection product from CPP or your bank if:• you bought this cover between

January 2005 and March 2011; • you were sold the cover in an

aggressive or overly persistent manner;

• the risk and consequence of ID theft was overstated to you during the sale of the cover; or

• you were told the bank would not pay out for fraud.

CPP will probably write to the affected customers to advise them that they are entitled to claim. But they will not contact these customers until an agreement has been reached with the FSA about how banks will pay compensation to their mis-sold customers.

If you were mis-sold a policy between January 2005 and March 2011 you can start the process now by complaining to your provider, cancelling your policy and asking for a refund. You could get back the premiums you have paid.

Contact CPP if you bought the product directly from them or contact your bank if you bought it through them. It is best to do this in writing, keep a copy of your letter and get evidence of posting. If they refuse your claim you can refer a complaint to the Financial Ombudsman Service.

Claims management companies offer to deal with these claims for a charge but remember that you can do it yourself for free!

Consumer advice

Consumer advice on credit card protection

If you have a consumer problem and would like some specialist advice, visit the Advice Centre at 14 Wellington Place, Belfast.

You can pick up information on consumer issues from here or go online to www.belfastcity.gov.uk/consumeradvice

Opening times:Monday 9.30am - 4.30pmTuesday 9.30am - 4.30pmWednesday 9.30am - 2.00pmThursday 9.30am - 4.30pmFriday 9.30am - 4.15pm

We are closed at weekends.

You can also telephone 9032 8260 or email your query to [email protected]

Need help with a consumer problem?

Go to www.belfastcity.gov.uk/consumeradvice for more answers to consumer problems.

For more information you can contact our advisors.


Seniors’ section

By the end of the year, we’ll be submitting an Age Friendly Action Plan to the World Health Organisation (WHO) to help Belfast become a better place for older people.

We’ve already been working with the Belfast Healthy Ageing Strategic Partnership (HASP) identify key top areas of concern to older people.

And we’ll working with them again this summer to host meetings with as many relevant organisations so that we can produce an effective and co-ordinated plan. Together, we want to assess and improve local services and structure to encourage more active, healthier ageing.

payments and arrears going to people across Northern Ireland.

Even if you own your home or have some savings, you may still qualify. Advisors can also give you information about other support such as: • Warm Homes, • Boiler Replacement and Blue

Badge Schemes, • free television licences, • help with healthcare costs, and• concessionary transport.

So to find out if you, a family member or someone you are caring for is entitled to more benefits or support, ‘Make the Call’ by telephoning 0800 232 1271.

And this year there’s a new service for mobile users. Simply text CHECK to 66101 and an experienced advisor will ring you back.

For more information on HASP call 9032 0202 ext 3386 or go to www.belfastcity.gov.uk/seniors

Creating an age friendly Belfast

Are you missing out on unclaimed benefits?

Last year, the government launched a campaign called Make the Call, encouraging older people to ring a free advice line to see if they are entitled to any new or additional benefits.

The advice line is manned by experienced advisors who can provide information about what you may be entitled to. They can also offer help if you need to make a claim.

There are 14 potential benefits that older people can receive to boost their weekly income, including:• Pension Credit,• Attendance Allowance,• Rates Relief,• Lone Pensioner Allowance, and• Housing Benefit.

In 2012, over 14,000 calls resulted in £3 million in additional benefit

check ID!How to beat the bogus caller: Home or away - keep all doors

LOCKED

Is anyone expected?Back door locked?

Put chain on beforeopening the door.

Ask for callers I.D.Check it by phone.

www.psni.police.uk



A-Z of council servicesa

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Services

Abandoned Vehicles 0800 032 8100Asbestos 0800 032 8100

Belfast Policing and Community Safety Partnership (previously called District Policing Partnership) 9027 0556Belfast Waterfront

Administration and enquiries 9033 4400Box Office and bookings 9033 4455

Bin and container sales 0800 032 8100Births - Registration 9027 0274Blue bin enquiries 0800 032 8100Building Control

General enquiries 9027 0650Technical helpline 9027 0432

Bulky household waste and special collections 9027 0230

Cemeteries Office Mon-Thur 8.30am-5.00pm (Fri 4.30pm)Sat 8.30am-12.30pm 9027 0296

City Cemetery 9032 3112City of Belfast Golf Course 9084 3799Civic amenity sites 0800 032 8100Civil partnerships 9027 0274Community Safety 9027 0469Wardens 07528 965981 07528 965982Community Services 9027 0346Complaints Helpline 9027 0270Consumer Advice 9032 8260Consumer Safety 9027 0428Corporate Plan 9027 0234Crematorium 9044 8342Culture and Arts 9027 0461

Dangerous Structures 9027 0650Dead Animal Removal 9027 0230Deaths - Registration 9027 0274Dog Warden Service 9027 0431Dundonald Cemetery 9048 0193

Economic Development 9027 0482Entertainment Licensing 9027 0650Environmental Health 9027 0428EPC enforcement 9027 0650Equality Officer (Freefone) 0800 0855 412European Unit 9027 0317Events

Belfast Welcome Centre 9024 6609Leisure and Sporting 9027 0345Parks 9091 8768

Fly Poster Removal 9027 0230Fly Tipping (Illegal dumping) 9027 0230Food Safety 9027 0468Forest of Belfast Officer 9072 6345Freedom of Information 9027 0639

Council venues and buildingsBelfast Castle 9077 6925Belfast Waterfront 9033 4400Belfast Welcome Centre 9024 6609Cecil Ward Building 9032 0202Adelaide Exchange 9032 0202Adelaide Exchange (textphone) 9027 0405Consumer Advice Centre, 9032 8260Malone House 9068 1246Smithfield Market 9032 3248St George’s Market 9043 5704Ulster Hall 9033 4400Zoo information line 9077 6277

Leisure and recreation centresAndersonstown Leisure Centre 9072 6311Avoniel Leisure Centre 9072 6326 Ballysillan Leisure Centre 9091 8731Falls Leisure Centre 9050 0510Grove Wellbeing Centre 9072 6363Indoor Tennis Centre andOzone Complex 9045 8024Loughside Recreation Centre 9078 1524Olympia Leisure Centre 9091 8746Outdoor Pitch Hotline 9027 0677Shankill Leisure Centre 9091 8750Whiterock Leisure Centre 9023 3239

g Good Relations 9027 0663Graffiti Removal 9027 0230

Health and Environmental ServicesEmergency (after hours) 07850 499622Home Safety 9091 8715

Industrial Estates 9027 0510

Jobline 9027 0481www.belfastcity.gov.uk/jobs

Night-time Noise Hotline 9037 3006

Parks 9032 0202Pest Control 9027 0431Pollution Control 9027 0428Port Health 9035 1199Postal Numbering 9027 0650Public Toilets 0800 032 8100Public Health and Housing 9027 0428

Recycling Centres 0800 032 8100Recycling Helpline 0800 032 8100Refuse CollectionCustomer Contact Centre 9027 0230Registration of Births,Deaths, Marriages andCivil Partnerships 9027 0274Roselawn Bus Service 9027 0296Roselawn Cemetery 9044 8288

Smoke Hotline 9027 0428Street CleansingEnquiries 9027 0230Street Naming 9027 0650Street Trading 9027 0650Sunday Opening Hours 9027 0650

Tourism 9027 0426Travellers’ community liaison 9032 0202 ext 3527

Ulster Hall 9033 4400

Waste Management Service 0800 032 8100Weddings 9027 0274

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Some other services for which the council is not responsibleDepartment of the Environment (DOE)Water Pollution 0800 807060

Belfast Health and Social Care Trust 9056 5656

Libraries NI 028 3752 0738

DOE Planning Service 9025 2800

Flooding incident line 0300 2000 100

Rate CollectionLand & Property Services 0300 200 7801

Department for Regional Development (DRD) Roads Service 9054 0540

SchoolsBelfast Education and Library Board 9056 4000Council for Catholic Maintained Schools 9042 6972

Northern Ireland Housing ExecutiveGeneral enquiries (8.30am-5pm) 03448 920 900 Housing Benefit enquiries(8.30am-5pm) 03448 920 902 Repairs 03448 920 901

Street Lighting (fault reporting) DRD 9025 3051

WaterNorthern Ireland WaterCustomer Service Enquiries 08457 440088Leakline (water mains only) 08000 282011

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www.belfastcity.gov.uk/atoz

www.belfastcity.gov.uk/foodcaddy

If every household in Belfast put all their used tea bags into their food waste caddy we could save almost £30,000 each year.

Please start using your food waste caddy for all your food waste today!Call us on 0800 032 8100 for advice or to order a new caddy.

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