CDU – School of Information Technology HIT342 Lecture 1 - Slide 1 EBusiness & IT Management...

CDU – School of Information TechnologyHIT342

Lecture 1 - Slide 1

EBusiness & IT Management

Lecturer: Dr Andrew Finegan

[email protected]

Telephone: 8946 7216

Room 28.3.14A


Lecture 1 - Slide 2


INTRODUCTION – UNIT OUTLINE

On completion of this unit students should be able to:

Demonstrate an understanding of the management and implementation issues for Information Systems and EBusiness in organizations and EBusiness & s.

Produce critical review/analysis of situations and issues associated with the management of real world information systems/EBusiness.


Lecture 1 - Slide 3


INTRODUCTION – TOPICS (1)

Topics to be investigated include:

• IT and business management;

• Issues and challenges in managing IT;

• Developing an IT Strategy;

• IT planning;

• The challenge of e-Business;

• Re-engineering business processes;


Lecture 1 - Slide 4


INTRODUCTION – TOPICS (2)

Topics to be investigated include (continued):

• Managing systems development,

• Managing IT operations;

• Outsourcing IT functions;

• Managing knowledge and content in the business environment,

• Developing human capital for IT success;

• Legal issues and the ethical manager.


Lecture 1 - Slide 5


LEARNING STRATEGIES

Extensive use of case-studies will be made, both in formal lectures and in team-oriented tutorial work.

Students will also research an advanced topic in the management of real world information systems/EBusiness.


Lecture 1 - Slide 6


RESOURCES & WEBPAGE

The following resource are useful:

Davison, A J & Davison, C (2004) Management of Computer Resources: An Issues Approach. Arramlu Publications Pty Ltd., Melbourne.

Frenzel, C W (1999) Management of Information Technology. Course Technology, Cambridge, MA.

Fried, L (1995) Managing Information Technology in Turbulent Times. John Wiley & Sons, Inc. New York.

Sauer, C (1993) Why Information Systems Fail: A Case Study Approach. Alfred Waller Limited, Henley-on-Thames.

Lectures and other resources and web sites are listed on the website for this unit at:

http://informatics.cdu.edu.au/staff/afinegan/HIT342/


Lecture 1 - Slide 7


INTRODUCTION – SCHEDULE (1)

Week Lecture Topic Workshop Topic

1 Introduction to UnitIT and Business Management

No workshops

2 Issues and challenges in managing IT

Team Building

3 Developing an IT Strategy Team buildingIntroduction to the group case study approach

4 IT planning Group case study 1 (1)


Lecture 1 - Slide 8



5 The challenge of e-Business Group case study 1 (2)

6 Re-engineering business processes

Group case study 2 (1)

7 Managing systems development


8 Managing IT operations Group case study 3 (1)First briefing – Negotiated Individual Investigation Project

9 Outsourcing IT functions Group case study 3 (2)Assign negotiated investigation projects to individual students, based upon discussion between individual student and the lecturer


Lecture 1 - Slide 9



Semester Break

10 Managing knowledge and content in the business environment


11 Developing human capital for IT success


12 Legal issues and the ethical manager


13 Revision/exam discussion Group case study 4 (3)

Friday 27th October: Negotiated Individual Investigation Project due


Lecture 1 - Slide 10


INTRODUCTION – ASSESSMENT

Assessment Item Value Length Due date

Group case study 1 5% 10 minutes / 2 pages Week 5 Tutorial




Negotiated Individual Investigation Project

20% 2000 words, subject to negotiation with lecturer

Friday 27th October:

Final exam 50% Exam period



Topic 1 – I.T. & Business Management

Overview

Topics covered today include:

Business – A world of change…

How organisations use Information

Information Technology Organisations

Managing Information Technology

The demand for change in I.T. management




Business – a World of Change…

In the last 20 years business has undergone enormous change due to 2 I.T. innovations:

1. The Personal Computer (PC).

2. Availability of effective networking for PCs

These innovations have delivered huge benefits, but have added substantially to the complexity of business operations. Add to this the considerable shift in business environment, forcing to realign, restructure, and consider alternative approaches to management.





Changes in the business environment include:

1. Software has been transformed from simple applications to sophisticated packages.

2. The trend to globalisation and a greater emphasis on deregulation, quality and competitive advantage.

3. An emphasis on sustainability and strategic alliances.

4. Internet commerce encourages cross-border trading and moves into non-traditional areas.

5. Quality is promoted as “continuous improvement”, encouraging ongoing incremental improvements to business processes.





Changes in the business activity include:1. Investigation of new structures together with the

reworking of business processes.2. Teams are forcing people to work together.3. Workers expect information to be available when and

where they want it.4. Human capital is seen as being important, together with

financial capital.5. There is a greater awareness of the importance of

customers to the health of a business.6. Management structures are becoming flatter, with greater

autonomy give to those close to the impact point of decision-making.




How Organisations Use Information

The application of I.T. and information in an organization has a two-fold effect:

1. Enhances human activity in routine operations, leading to improved productivity and operational quality.

2. Provides important information about business processes, which can then be used to improve it. This can lead to subsequent technology implementations and human activities based upon a deeper knowledge of the processes and their results.



Topic 1 – I.T. & Business ManagementInformation Technology Organisations

I.T. organisations contain core activities that represent line responsibilities and other activities that discharge various staff responsibilities.

For example, I.T. organisations usually have departments to build applications, operate centralised computer facilities, develop and maintain I.T. plans and strategies, and provides other kinds of technical service to the business.



Topic 1 – I.T. & Business ManagementInformation Technology Organisations

I.T. organisations also have people or departments to handle staff responsibilities.

For example, there may be an I.T. group that supports computer operations in manufacturing, or a department to support telecommunications in the business, or staff who develop internal technical standards for the firm.





Today, an I.T. manager must be able to:1. Understand the goals of the business.

2. Organise the migration of equipment into user areas.

3. Educate end-users to use new applications.

4. Use better applications, relying less on dedicated programmers.

5. Consider outsourcing based on financial and managerial considerations.

6. Evaluate trends in I.T. in the context of the business.

7. Evaluate the impact of new legislation on I.T. activities.





Today, an I.T. manager must be able to:8. Consider the I.T. area as a fast changing global

workplace

9. Maintain existing computing resource while planning for the future.

10. Increase the technological maturity of the business.

11. Be involved in business operations such as briefings, meetings and associations.

12. Create a vision for the future, sell it to management, then implement the systems architecture for that vision.



Topic 1 – I.T. & Business Management The Demand for Change in IT Management

Whether I.T. managers like it or not, change is being thrust upon them by a combination of technological, business and social factors. These include:

People focus – concern is more frequently focused on people and business than on technology. Satisfying user needs continues to be a challenge for CIOs (Chief Information Officers).

I.T. relationships – I.T. units are judged to be more effective when they report to the business units they serve, than to corporate I.T. executives.



Topic 1 – I.T. & Business Management The Demand for Change in IT Management

Cost effectiveness – Business continue to search for methods to justify I.T. cost effectiveness in order to justify the cost of the I.T. group.

Information dispersal – the trend is that IT acquisition is directed by the business units that use the information. CIOs who attempt to retain control are being forced to transfer IT functions to line managers (or being forced out of the business.

Business process redesign – the demand for new, innovative applications continues, and is being stimulated by usiness process redesign and reengineering. Cost is not the only issue – alignment and effectiveness for the business unit are essential.

CDU – School of Information Technology HIT342 Lecture 1 - Slide 1 EBusiness & IT Management...

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