Caterpillar Inc Total Quality Management
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Transcript of Caterpillar Inc Total Quality Management
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Caterpillar Inc. Core Competency
1. Introduction. Caterpillar Inc., is an American corporation which designs, manufactures,
markets and sells machineryand enginesand sells financial productsand insurance to
customers via a worldwide dealernetwork. Caterpillar is the world's leading manufacturer of
construction and mining equipment, diesel and natural gas engines, industrial gas turbines and
dieselelectric locomotives. !ith more than "#$%& billion in assets, Caterpillar was ranked
number one in its industry and number overall in the ())& *ortune +)).
Caterpillar is a global leader in helping countries worldwide build their infrastructure. As
world leaders of mining and construction equipment, diesel and natural gas engines, and
industrial gas turbines, they have continued to cultivate and advance our global societys
standard of living. Indirectly, their accomplishments have helped our country build a prominent
reputation in industriali-ing and capitali-ing developing countries. his claim is supported by
their %) years of dedication as a prominent ".#.A. company, with over /0 of its revenue being
generated from foreign countries 2cat.com3. he biggest reason behind their foreign dominance
is their rich history with the ".#. and 4ritish military, the most powerful military forces in the
world. Caterpillar machinery is recogni-able by its trademark 5Caterpillar 6ellow5 liveryand the
5CA5 logo.
(. History
a. Origin . In 1%/, sometime around the great 7old 8ush, three brothers, Charles,
!illiam, and Ames 9olt left their hometown Concord, :ew 9ampshire to embark on their
dreams in #an *rancisco. Coming from fairly strong entrepreneurial parents, who owned
sawmill that processed hardwoods for wagon construction, the three brothers found their
gold in their business, C.9. 9olt and Co. C.9. 9olt and Co., primarily dealt with
hardwood, lumber, and wagon materials, in creating structural applications. hey
synergi-ed with their parents business by getting hardwood shipped from their
hometown. As the business developed and speciali-ed the 9olt brothers renamed the
company #tockton !heel Co.
b. ;nce the #tockton !heel Company, established, the baby of the family,
4en
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that did not rely on horses. he magnitude of the popularity was tremendous, due to the
tractors power to harvest an entire field for only one si=th of cost of horsedrawn
combines. >espite his tractors success 4en
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. Core competencies
rahalad and 9amel 21&&)3 define core competencies as those capabilities
which are central to an organi-ations achievement of a sustainable competitive
advantage. *or the capability to be termed as a core competence, it has to meet fourcriteria as spelled out by the G8I; framework.
a. The Question of ValueF 5Is the firm able to e=ploit an opportunity or
neutrali-e an e=ternal threat with the resourceHcapability5b. The Question of RarityF5Is control of the resourceHcapability in the hands
of a relative few5c. The Question of ImitailityF 5Is it difficult to imitate, and will there be
significant cost disadvantage to a firm trying to obtain, develop, or
duplicate the resourceHcapability5d. The Question of Organi!ationF 5Is the firm organi-ed, ready, and able to
e=ploit the resourceHcapability5
It must be valuable, rare, inimitable, and the organi-ation must be sufficiently
organi-ed to e=ploit it. !hile Caterpillar Inc has a very broad product line and wide
geographical spread, this can be easily replicated by its rivals through a deliberate
strategy of market development and product diversification. Its supply chain capabilities
can also be easily replicated through undertaking demand and supply chain integration
activities such as maintaining low inventory levels and adopting fle=ible manufacturing
systems. Caterpillar Inc. attests that its main core competencies therefore are its
innovation capabilities, its superior financial position, and its superior customer
service.
http://en.wikipedia.org/wiki/Value_(economics)http://en.wiktionary.org/wiki/Rarehttp://en.wiktionary.org/wiki/Rarehttp://en.wikipedia.org/wiki/Imitationhttp://en.wikipedia.org/wiki/Organizationhttp://en.wikipedia.org/wiki/Value_(economics)http://en.wiktionary.org/wiki/Rarehttp://en.wikipedia.org/wiki/Imitationhttp://en.wikipedia.org/wiki/Organization