Category Question Response

ClassificationCan I move an SA worker to an OS position to

extend their length of contract?

lassifications should always be based on the definitions of SA and OS. We should not be

changing a CW's classification based on the program we need them to fit into.

Contacting &

Working with

TalentSource

Will I have a local single point of contact? There will be regional point of contacts that will manage the program and process for

several countries. Refer to the TalentSource Contact page for a list of local contacts.

Contacting &

Working with

TalentSource

How will we communicate with the single

point of contact… through the tool or via

email?

Communication happens in many forms, phone, email, IM or through the tool. More

general communication is likely more appropriate to be conducted via email. The

TalentSource team is flexible to ensure that the right communication channel is used

depending on what the needs are.

Contacting &

Working with

Talentsource

What if I need to hire for a new role and

am unsure of an appropriate budget for

that role?

What we have done in collaboration with Intel is to create a rate card and job catalogue.

This allows you to select a position, bill rate and timeframe to get a approximate budget

for that role. If the role does not exist within the supplied job catalogue, the Talentsource

team will work with you to create a position description and perform research on the

common market rate.Contacting &

Working with

TalentSource

Will TalentSource have local offices in

various countries ?

Regional centralized operations will manage the program. Onsite teams will be placed at

higher volume Intel locations.

Contacting &

Working with

TalentSource

Will I be working with the same

TalentSource contact person as before?More than likely, yes. However, any changes will be communicated to you.

Contacting &

Working with

TalentSource

Will the "Program Office" or TalentSource

help us handle everything related to CW

including invoicing and management

issues?

Yes, TalentSource is available to help with the complete end-to-end contingent worker

process.

Contacting &

Working with

Talentsource

If a CW leaves their position or is removed from

their position, how does the TalentSource

program handle replacement?

The TalentSource rep will discuss with you to decide if a replacement or backfill position is

appropriate and then work with you to expedite the proces to bring another CW onboard.

Sponsors will still need to review, interview and select the backfill candiate

Contacting &

Working with

TalentSource

How do I submit request to the

Talentsource team?

For SA CWs, the intel Sponsor will iniate a request in the CWOS tool under the Job Posting

for Temporary worker. Once the job posting is submitted it will be routed to the correct

rep for your location and they will schedule an intake call to complete the process. For

SOW - you will fill out the Request form in CWOS which will be routed to the appropriate

local rep who will contact you to discuss

Contacting &

Working with

TalentSource

What is the expected time from entering the

initial job posting to be being contacted by the

TalentSource rep?

The KellyOCG teams are managed to stringent response times. Unlike many "single point of

contact" programs, our teams constantly work through the group email box. Doing so

enables us to provide a consistant experience for the client. Depending on the type and

timing of an inquiry sent to the email box, responses will likely be within 4 hours and

always within 24 hours

Contacting &

Working with

TalentSource

What are the specific Actions required

from Sponsor?

TalentSource team will contact each sponsor to walk them through the process. Your

TalentSource rep will be able to help you each step of the way and letting you know your

responsibilities as a sponsor.

Costs, Rates &

SavingsWhat kind of savings will we see?

The SA program supports a vendor neutral, competitive bid process allowing for Intel to

receive the best candidate for the best rate. The program is supplier-funded so there is no

additional cost to Intel. The bill rates in the the CWOS tool reflect the current market rate

for the position. This keeps a consistent and realistic cost for each position thereby

keeping costs down and streamlining the process

Costs, Rates &

Savings

How do we get visibility into CW rates for

budgeting purposes? Plan, MPOR &

JPOR?

All job posting templates will be associated to market rates for that template right in

CWOS. As you start to create your position, you would choose your template and also

choose your location. The market rate associated to that template will then populate. If

you only needed to see the rate, you could then cancel/delete the draft position.

Costs, Rates &

SavingsWhat are the costs charged to Intel?

This is a supplier funded program, thus the suppliers are responsible for any MSP fees. The

suppliers understand that they will pay a fee which is reduced from the total bill rate when

they receive payment.

Costs, Rates &

Savings

What does it mean to be Supplier

funded?

Supplier funded means that program expenses are funded through a small, negotiated

margin percentage which is deducted from the billing of each assignment before payment

is made to the supplier.

Costs, Rates &

Savings

Do we have the abiltiy to adjust the price

if we need to obtain hard to get talent?

Yes. If you find you are not getting the talent you need at the market price, you can work

with your TalentSource representative to determine if an increase to the bill rate is

needed.

Costs, Rates &

Savings

How can we expect to get the best rate when

there is an added fee?

KellyOCG works to ensure that you are getting the best quality talent for the most

competitive price. Even though a small fee is added to cover program costs, our MSP

programs continuously demonstrate cost avings that are driven from aligning jobs and

rates to the market. Additional savings are found in productivity through process

efficiency.

Costs, Rates &

Savings

Who does the market rate research - Intel or

KOCG?

KellyOCG will do the market rate research by combining 3rd party data that KellyOCG

subscribes to along with current benchmark rates that Intel is paying today and supplier

input.

Costs, Rates &

Savings

Is there a conversion fee charged by suppliers

for converting an SA CW to a Blue Badge (FT)

worker?

Yes, depending on the amount of time a CW has been on assignment, there is the potential

to have a conversion fee apply when converting to BB (this includes ICE). Please check with

your TalentSource rep prior to extending an offer for FTE

Current

Workers &

Process

Will a CW be able to perform overtime?

Yes, this should be factored into the job posting when created. The sponsor is responsible

for approving overtime before it is performed and making sure to approve the timecard

accordingly. Any questions about overtime rules and laws should be directed to your

TalentSource Rep

Current

Workers &

Process

If I have questions regarding my CW, who do I

contact?

Your TalentSource rep is your point of contact for your CWs assignment. Please contact

them or the PMO office for any questions, changes, or items related to your CW. Do not

contact the CWs supplier directly as they are instructed to go through the PMO office only.

Current

Workers &

Process

Can a CW attend an Intel sponsored event?

Please see the CW policy pages for information regarding the different classifications of

CWs and what they can attend for Intel.

http://cwpolicy.intel.com/engagement_policy.htmCurrent

Workers &

Process

Within the new tool, what is the valid notice

period that is required to be given when

terminating a CW?

There is not a current rule for giving notice when terminating a CW so please contact you

TalentSource Rep for best practices when needing to terminate a CW.

Current

Workers &

Process

What happens if the CW needs to move to work

under another sponsor?

The Talentsource program team will ensure that the assignment continues to stay

compliant with the Intel policies. CWs can move to another sponsor in the same group but

if a sponsor in another group/division needs a CW, the current CW cannot just move over.

The Talentsource PMO would need to verify that new sponsor has taken the correct CW

trainings and gets correct access to the tools

Current

Workers &

Process

In the past past, Intel Sponsors were able to

meet with the Suppliers before hiring to discuss

qualifications and experience. Also if there are

questions or issues with a CW assignment, the

Supplier was able to visit the office of the

Sponsor and discuss. Will this be allowed under

the TalentSource Program??

The TalentSource team will be the main point of communication for discussions relating to

all CW assignments Please engage the TalentSource team for support to

coordinate these sessions.

Current

Workers &

Process

Is there an ability to have discussions in

languages other than English?

Yes, communications can be in the local language, the local program office will have a local

person that is able to communicate in the local language.

Current

Workers &

Process

We have suppliers that we negotiate

rates/costs with on a quarterly basis how are

we going to be able to do this in the future?

For SA CWs, each CW has a bill rate per hour associated with them. There is no need to

renegotiate the rate once they are on assignment. Any extensions for the CWs will go

through the standard approval process in the tool. For SoWs, current state is to continue

to work with your suppliers on the quarterly costs and to update the TalentSource team

with any changesCurrent

Workers &

Process

Will I be able to check if a CW can be

extended within the CWOS tool or do

I need to contact TalentSource?

Yes, you will be able to see if an extension is needed. TalentSource will also send

notifications to help you know when assignments are nearing their end dates.

Current

Workers &

Process

Why is there a Tenure limit for SA CWs?

Tenure limitations are an Intel policy intended to limit Co-employment risk. The

TalentSource program will uphold this policy. You can view information on tenure limits

under the CW policy pages on CiruitCurrent

Workers &

Process

What do I do if I get asked questions about a

CW assignment?

If a CW asks you about their assignment, please direct them to their Supplier. If the

question is coming from the Supplier, please direct them to the local Talentsource team.

Current

Workers &

Process

If there is any concern on CW performance /

behavior, do we need to contact Kelly or actual

supplier?

Contact TalentSource first. We will work with the supplier to handle the issue for you.

Never try to handle the situation directly with the worker. Remember they are employed

by the supplier, not Intel. If you have an emergency situation, always reach out to security

and notify us immediately.

Current

Workers &

Process

If we need to convert the CW to ICE or

Blue Badge FTE, does your program office

help on this as well ?

While the TalentSource office will do our best to support the process, the Intel Sponsor

would own responsibility for the transition. Speak with your Intel HR rep for further

information on that. Always do make sure to check with TalentSource first to determine a

timeline and if there are any conversion fees that will be associated.

InvoicingIf a timesheet does not get accepted,

what happens then?

If timesheets get rejected for any reason, the Talentsource team will take on any

resolutions for the rejected time sheet.

Invoicing What is the cadence for invoicing and billing?

For SA CWs - The TalentSource program will bill Intel weekly for all approved timecards

from the previous week. Please remember this is for SA CW spend. For SOW milestone

invoicing these are billed monthly once the supplier has entered the milestone and it is

approved by the sponsor.Invoicing What is the invoicing frequency? For SA CWs is it Weekly in the US. Monthly in all other countries.

Invoicing

If there is one consolidated invoice to

Intel, how is the expense allocated back

to the cost center? Is there any visibility

to finance for backup to charging?

The consolidated invoice goes straight to Procurement and is put though the non PO

process (TIDE). The invoice does have the individual cost centers and your finance

department will allocate back to those cost centers. If you have further questions on this

process, please reach out to your local CSP representative.

Invoicing

If we have work that needs to be split between

multiple cost centers, is the CWOS tool set up

to bill more than one cost center? Is that

approved in the tool?

The CWOS tool was designed to bill to multiple cost centers if needed. The spending for

each cost center will follow the normal approval routing and be routed to the cost center

owner for approvals. Any extensions or need to add funds will also route through the same

process. In addtiion you can allocate the assignment to multiple cost centers at the time of

extension.

Invoicing Will the supplier name be on the invoice?

No, the indvidual suppliers working through the TalentSource invoice will only be listed in

the CWOS tool. All invoicing will be done to KellyOCG and then KellyOCG will reimburse the

supplier separately.

Invoicing For India and Malaysia, will Invoicing be from

Talentsource or the supplier?

Suppliers in India will invoice Intel directly. Suppliers from Malaysia, Taiwan and Japan will

be paid by KellyOCG with Intel paying a consolidated invoice validated directly by each

supplier.

Invoicing

in the past there was always a problem that at

the end of each quarter invoices did not arrive

on time. How will KellyOCG accommodate /

alleviate this?

There are streamlined and consistent timings and guidelines put in place for invoices to be

supplied to Intel. In addition, many delays under previous processes have resulted from a

lack of funds or time on a purchase order. The TalentSource team supports a more

proactive resolution in requesting and approving additional funds on open CW activities.

Invoicing Once the sponsor approves the timesheet do

we need to check this against the invoice, etc?

No, as you already have approval for budget, your task is to check and approve the

timesheets submitted.

Legal Are you also responsible/taking care of

local legal compliance on each country ?

TalentSource is aligned to local legal requirements and manages compliance as

appropriate for each country. Specifics are determined at the local program level.

Legal MRUNDA/RUNDA - Does KellyOCG Manage the

MRUNDA/RUNDA Process for Intel

KellyOCG has a sub-section of their approved suppliers that have an MRUNDA in place with

Intel. These suppliers would support those positions that require this type of designation

and are managed through the CWOS tool. While the TalentSource office will do our best to

support the process, the Intel Sponsor would own responsibility for working with Intel

Legal on any additional items needed to go along with the MRUNDA. KellyOCG will

facilitiate the Supplier signature.

Legal Can Fieldglass support a checklist item for

RUNDA/Legal agreements?

Yes, RUNDA/Legal agreements that need to be processed as part of onboarding canbe

added as an onboarding item that needs to be completed before a worker is allowed to

start.

Legal

Who do we contact if we want to find out

whether there is RUNDA with certain suppliers?

How do we establish one? Will a new RUNDA

be required for current suppliers?

All inquiries can start with your TalentSource representative. If a RUNDA is needed for that

particular position we will coach you through the process. Only approved MRUNDA

vendors in our program would be working on the positions that require the additional

coverage

LinksCWOS Home Pages - CWOS tool link, Help and

Support Links https://employeecontent.intel.com/content/cw/home.html

Links CW Policy Pages http://cwpolicy.intel.com/engagement_policy.htm

Links First Day Office FDO

Links CW Sponsor Training CONTINGENT WORKFORCE SPONSOR DELEGATE CERT (00023225)

Links AGS Access for the CWOS tool Search for CW & Outsourcing (CWOS) Tool - Sponsor (PROD) designation

Pre-ID

What is the process if you have already

identified a resource for the role you

need to fill? (Pre-ID Candidates/Payroll)

Intel has a strict no pre-ID policy in place. To maintain compliance with Intel HR policy, all

positions will be competitively bid. If the resource is able to find their way into to the

system through an approved TalentSource supplier, then they will be vetted along with

other candidates for an appropriate match to the position. More information on the HR

policy, please go to http://cwpolicy.intel.com/engagement_policy.htm

Process -

Notifications

Will I get notified if my CW is coming up on

their end date?

Yes, the CWOS tool will send out multiple notices starting about 45 days out from the

current end date of the CW. The PMO office will also contact you several times prior to the

end of the assignment to see if you will need to extend.

Process - Time

to Hire

The time to hire outlined is very short for

some countries within the GAR region.

At the moment sourcing takes a while

longer AND candidates are hard to find

for specific roles. 10-12 working days

may not be realistic given current

experience in these countries.

While it is a goal to target 10-12 day throughput time in the sourcing and onboarding of

CW, we acknowledge that longer cycle times may occur. The TalentSource team can

support full transparency to our sponsors to set expectations correctly on FDO completion

and other issues which may delay a CW start.

Process - Time

to Hire

If we have an emergency position to fill,

how long before the Talentsource team

will be able to fill the role?

The Talentsource team will work with our supplier partners to target a fill for each and

every role as quickly and as effectively as possible. The expected time to fillwill be 10 - 12

working days in most standard circumstances.

Process - Work

Order

Management

We have a unique situation where the CW

funding is approved at bi-weekly basis, how will

Fieldglass handle this

A Work Order Revision (WOR) is done every time funds need to be added to the

assignment and are routed to the appropriate approval channels based on spend/amount.

If your finance partners can only approve small amounts at a time, you would work with

your TalentSource representative to determine the best schedule for your WORs.

Process -

ApprovalsDo I need a PO for this process?

The TalentSource program will not require POs. The assignment in CWOS will be routed

for the same approvals that your current shopping carts routes for and replaces the need

for POs.

Process -

Notifications

Will I still get email hours approval requests for

my CW's or will I have to actually visit a website

to approve hours?

Email notifications will remind you to approve hours once a timecards is entered and

submitted. You will then receive an email with a link to approve. The link is available for 48

hours only and then will go inactive. In the case that it is inactive, you will need to go

directly into the CWOS tool to approveProcess -

Onboarding

Workers

Is the Sponsor still in charge of coordinating

Intel Mandatory Trainings for CW's?Yes, with the exception of NCO training.

Process -

Onboarding

Workers

Are there controls in place in the system to

ensure the CW completes the

mandatory trainings before the photo badging?

Yes. The tracking of onboarding requirements is enabled in Fieldglass The supplier

will ensure items are completed, recording them in the tool, and TalentSource will

audit for completeness.

Process -

Requisition

I am a sponsor in the US but I need to hire for

my team in a non-US location. How does the

CWOS tool convert USD into the local currency?

The CWOS tool is setup for all currency's. You will have the option to switch to the local

currency while creating the job posting.

Process -

Requisition

Currently there are cases where sponsors and

CWs are in separate locations. Sometimes the

hired CWs relocate and sometimes they just

work remotely. Will the tool be able to

accommodate hiring globally?

Yes, we have a global presence with teams in multiple locations to assist in engaging local

suppliers who would be able to source globally for you. Changing locations or working

remotely should be discussed ahead of time with your current TalentSource contact

Process -

Requisition

What if we have a need to hire a team of

people from a specific supplier to do a specific

project?

Hiring a team of people for project work or Statement of Work (SoW) is generally

considered outsourcing and can be discussed with the TalentSource team for further

consideration

Process -

Requisition

Do we now have to add time to the requisition

process to rank the prescreened vs.

phonescreened candidates and pick one?

Any interviews whether in-person or phone screen will add to the timeline of filling your

position. Phone screens are shorter and easier to accomodate rather than face to face

Both are acceptable methods if you need to interview the candidate. Although it is not

required it is recommended for higher level positions

Process -

Requisition

How will process change requests be

submitted/managed with visibility?

There will be regular updates provided to each of our Sponsors on the status of each

requisition. At a higher level, the lifecycle for the sourcing process will be tracked via SLAs

and reporting back to our CSP partners.

Process -

RequisitionPlease explain the requisition process.

Your TalentSource Rep will help you understand the exact process. However, at a high

level you will use CWOS to creat a job posting (requisition). The technology will walk you

through several steps that guide you to provide us with critical information. Once you

submit the request, the program team will review the information, verify with you, help

get approvals and distribute the request to a set of suppliers. The distribution depends on

skillset needed and geography. Suppliers begin submitting candidates, which we will

evaluate and shortlist. You will receive an email asking you to review the candidates in

CWOS. After review you can decide to interview or not and then recommend the

appropriate candidate to fill the role. While the program team is responsible for the final

selection of the candidate, normally the manager's recommendation is the final choice

Process -

Screening

Who will do the technical and softskill

screening of the technical CWs?Intel Sponsors will conduct the technical screens.

Process -

Screening

Who will organize the technical screening

of the CWs?

The Talentsource team will liaise with the Sponsor and Supplier to setup an appropriate

time for the technical screen to occur.

Process -

Selecting a

worker

Does the sponsor get to choose the

candidate he/she would like to hire?

No, the sponsor supplies the rankings to the Talentsource team who selects the candidate

for the role based on the rankings supplied by the Sponsor. It is Intel's policy to negate co-

employment risks that the Sponsor ranks preference rather than selects from the

candidate pool.

Process -

Shortlist

Please provide more detail about how

you pre-screen and rank candidates?

As each Job Seeker is submitted, the Program Team determines whether the individual has

the basic skills and experience required for the role. We assess the quality of candidates

being submitted and rate the the submittal based on alignment to position requirements,

qualifications, and other identified critical elements. Based on the assessment of each Job

Seeker, the Program Team uses a 5-Star Rating scale to document the results of the

assessment. Using these ratings, we shortlist a select number of candidates. The length of

time allowed for shortlisting and the number of job seekers shortlisted varies by skill set.

Process -

Shortlist

For very specific skills, do we get to meet the

candidates shortlisted before selection/formal

offer is made?

Yes, you can request to technical screen any of the candidates prior to an offer.

Process -

Shortlist

Will candidate shortlisting will be done by Kelly,

or by requesting manager?The TalentSource program office will shortlist candidates for manager review.

Process -

Shortlist

Will Kelly do first level filtering and shortlisting

of candidates from different agencies before

sending resumes to Intel?

The TalentSource program office will filter (ie shortlist) candidates for manager review.

Quality

We want the best candidates within a

reasonable price range, not necessarily

the best price. The resumes are not

usually the best indicator of experience

and qualifications. Is Kelly excluding any

candidates before we have a chance to

assess qualifications?

Many of the TalentSource VM Specialists that you will work with day to day have been

recruiters themselves and fully undestand how to review the full picture and not shortlist

based on price. If these is a business need for you to see every resume rather than receive

our shortlist, you can work with your TalentSource Rep to facilitate this.

Quality

In some cases it is hard to get talent for a

certain price, if we need to go above an

approved budget do we need to go through the

whole process?

The process is designed to test our suppliers competitively at a maximum bill rate for each

Job Posting. Should it be deemed necessary to increase the bill rate to ensure greater

quality or quantity of candidate, the TalentSource team can guide through next steps and

approvals.

Quality What if the job description template does not

match what I am looking for?

The catalogue will encompass 95% of the needs, if your need falls outside of a template,

than the TalentSource team will work with CSP and the sponsor to be able to customise a

template to suit your needs.

Reporting What dashboards will be in place to

monitor and drive Kelly performance?

CWOS provides an array of reports that will be leveraged to monitor

performance. Managers will have access to pre-defined reporting in the tool. A

dashboard also provides key management metrics.

Reporting For CW headcount tracking purpose, can these

be tracked in the CWOS tool?

All CW activity can be tracked in the CWOS tool. Intel Sponsors have full access to their

CW assignments and reporting in the CWOS tool.

Reporting

CW is not counted as POR headcount - please

clarify the context of the headcount/CC tracking

with new system.

The headcount/CC tracking is specific to CW labor only and is for informational purposes. It

will not be merged into the POR headcount.

Reporting

Are you going to be getting historical data

from prior years? Or will analytical data

be from this point on.

The CWOS tool receives data updates direct from Intel and has the ability to show

historical data on all workers for tenure tracking. It will also report on analytical data.

Reporting How can I get reports out of the tool?

Two ways:

1: Go to the Analytics Tab on the Home page of the CWOS tool and view the standard

reports available to you

2. The Talentsource team can train you on how to generate reports by yourself

Reporting How will I check my budget in CWOS?CWOS provides simple reports that includes budgets, spend, etc. Each CWOSs Work Order

also provides a transparent view into remaining budget and days on the CW assignment.

Scope Will the program cover SA, O/S and

Contractor employees?Yes the program is designed for several solutions including SA and OS

Scope Who handles facilitation of First Day office and

Last Day office?

It is the responsibility of the sponsor or sponsors group to facilitate First Day office for a

CW to get networks accounts, laptop and office space. The TalentSource team will help

coordinate the CW first day with teh sponsor. The Last Day office or LDO is triggered

automatically upon the completion of the CW assignment.

Scope Does this program also apply to Business

Education Compact (BEC) students?

TalentSource adopted the Student Worker Program for Intel (formerly through BEC) in

2015. All Student Workers are considered SA CWs and the process is identical to the

regular CW program with exceptions of using specific Student Worker roles (High School,

College) and special working rules for CWs. Contact your TalentSource rep for additional

information. Please note, that the Student worker program is differenr and separate from

the Intel Intern Program

Scope Will SOW be facilitated through the

TalentSource Program?

Some of the SOW work will be facilitiated through TalentSource. Intel has identified a

group of "tail spend" suppliers that

Scope What skillsets are covered byTalentSource?

The Kelly TalentSource program provides Intel with staff augmentation contingent workers

in all areas for Intel. Skill sets include but are not limited to:

· Professional Technical

· Engineering

· Office Clerical/Administration

· Manufacturing/Light Industrial

· Facilities/Construction

· Legal

· Finance and Accounting

· Scientific

SLAs What are SLAs and the SLA targets?

We do have Service Level Agreements (SLAs) in place. Our goal is to move through the

process as quickly as possible with getting job postings approved within a couple of days,

the position out to our suppliers within 4 hours of the job posting being approved, getting

the resume of the right candidate into your hands within 2-5 business days for interviews,

and an offer out between 3-5 (depending onthe Sponsor's availability for technical

screens). Once the screens are complete and the offer goes out, we look for all of the FDO

activities / background check to be completed within 7-10 business days.

SLAs

What would be the SLA on timeline for

getting a replacement CW if the current

one if not performing? Do you support

shadow resource ?

The replacement timing SLA is the same as initial requisition SLA. We do not support

shadow resource or backup resources through the program

SLAs What is the timeline for billing timecards and

expenses to Intel?

The process for invoicing and payment is done weekly and dependent on timecards and

expenses being approve in a timely fashion. TalentSource will follow up weekly on any

unapproved billable items

Supplier

How do we know if/when a supplier is part of

the program? Are supplier lists

available by region?

Due to the vendor neutral spirit of the program, we typically do not post the preferred

supplier list. However, if there is a specific supplier you are interested in, please send a

note to the TalentSource Team and we would be happy to research it for you.

Supplier

Is there an bility to negotiate pricing for CWs

that will that include options for medical, paid

time off, etc.?

Staff Augmentation CWs are employees of the Supplier and we are not at liberty to

negotiate what benefits a Supplier provides. All pricing negotiations are for the final bill

rate to Intel only. What the Supplier uses their remittance for is outside the negotiation

(i.e. how much they pay the worker, what benefits, if any, theworker receives, etc.)

Supplier Who does a supplier contact to become

an approved vendor through Kelly?

Companies that are interested in becoming a Supplier to the TalentSource program should

be referred to your local TalentSource representative. These companies will be noted and

could receive a potential invitation to the program if service gaps are revealed in the

program metrics.

Supplier

Niche CW agencies often have the best

talent in very specific areas of work. They

also can be process/program-phobic and

decline to participate in these types of

programs. Will we lose acess to that top

talent or is there an alternate path? We

would not likely get the same caliber of

candidates from any other supplier.

The TalentSource program partners with the existing approved suppliers in the program to

fill the niche skills that are required. If a gap is determined, the TalentSource team would

look to other agencies to vet and bring on to fill those gaps. If you would like to refer a

supplier for consideration, you can email the TalentSource team.

Supplier

Does it cost the suppliers to be part of

the Talent source? What is the impact to

them?

Yes, the suppliers will be charged a nominal fee to participate in the program. The fee is

deducted from the rate during the payment process. The value to them is increased

efficiency, standardization, and opportunity to participate in additional programs (based

on their performance).

Supplier How extensive is KellyOCG's supplier

network in India?

KellyOCG has been doing business in India for many years and does support other global

customers with locations there. KOCG brings a network of over 70 suppliers to the table

and will begin by working with 7 of the current suppliers that Intel India works with today.

Supplier

Will TalentSource use a specific set of

suppliers or do we make suppliers

available?

Suppliers will be identified by skill set and geographical location. In defining the supply

base we will ensure that all needs are appropriately covered. This may change with the

needs for Intel and the program will adjust accordingly. Suppliers are managed to perform

to specific standards.

Supplier

If we have several CW requirements, can

we put a requirement that all CWs should

be from one agency. Getting CWs from

one agency is particularly useful when we

want to offload specific work as a

package.

For Staff Augmentation, no, we would send to all of our supplier for the best talent. For

project scopr or package type work, this type of requirement might be better serviced as

an outsource or SOW

agreement. You can contact TalentSource for more information on our solutions.

Supplier Will we be able to view the suppliers for

each CW?

While the procurement process is vendor neutral, you will be able to see the supplier

name once the CW has started the assignment.

Supplier

Suppliers charge Intel for relocation costs

for talent sourced from outside of

Malaysia. How will this be catered for

within Fieldglass?

Should extra budget be necessary to reimburse suppliers for non-hourly/-monthly items,

Fieldglass has the ability to create misc invoices to cover these additional outlays after the

budget has been approved on the Job Posting. In most cases, however, we expect our

supplier partners to offer CW candidates at a bill rate which includes all associated fees,

wages and extras. Items which cannot be absorbed into the rate by suppliers must be

clearly disclosed on the Job Posting

for stakeholder review and approval.

Supplier

Is there a way to control how much the

supplier is getting from the rate and how

much the contractor gets?

The TalentSource program has been constructed to approach suppliers with a maximum

acceptable bill rate in mind. We expect our supplier partners to bid CW candidates at or

below that maximum rate with a fully loaded rate, inclusive of all fees. Currently

TalentSource does not manage a CW pay structure in this model.

Supplier

Will you ensure that each supplier you source

CWs through has already executed a contract

and a corp level RSNDA?

Yes, as part of the supplier onboarding process, we ensure all contracts are properly

executed. In order to receive requisitions and submit candidates, a supplier must be

onboarded.

Supplier

Do you meet with the suppliers regularly to

provide feedback on the quality of CWs or other

information needed about job postings?

Yes, we provide updates to our suppliers weekly on the current status of all positions For

quality, we rely on feedback from the Intel manager who is reviewing the potential

candidates so that we can assess whether or not the suppliers are providing the best talent

for the role.

Supplier

Attrition within India requires a transition

time (Handover period) in which the bill

rate for the transitioning CW is usually $0

for the period of transition (Usually 1-2

Weeks)

The TalentSource program office requires all CW, including replacements and transition

CW, must be on a valid Work Order with all FDO activities completed as necessary. The

program office will build the Work Order to include the "buffer week" at a no-cost rate to

Intel into the valid Work Order

Terminiology What is a Managed Service Provider (MSP)?

A company that takes on primary responsibility for managing an organization's contingent

workforce program. Typical responsibilities of an MSP include overall program

management, reporting and tracking, supplier selection and management, order

distribution and often consolidated billing.

Terminiology What is a Vendor Management System

(VMS)?

An Internet-enabled, often Web-based application that acts as a mechanism for business

to manage and procure staffing services, as well as outside contract or contingent labor

Typical features of a VMS include order distribution, consolidated billing and significant

enhancements in reporting capability over manual systems and processes.

Terminology What is RFX?

An RFX is a request for services bid. Workers that are procured through an RFX process are

typically billed based on the work they produce or perform as agreed under an SOW often

including specific milestones.

Terminology What is TalentSource?

TalentSource is an MSP program managed by KellyOCG and provides Intel with a vendor

neutral program to manage all staff augmentation contingent workers through a vendor

management

system, across all Intel businesses and functions. Our objectives are:

- Implement a scalable, integrated Vendor Management System to source and manage

CW’s

- Improve Compliance

- Provide usability and efficiency for on-boarding and managing CWs

- Install Cost ControlsTerminology Who is KellyOCG Kelly Outsourcing and Consulting Group - a division of Kelly Services, Inc.

Terminology What is Fieldglass?

The CWOS tool is powered by Fieldglass, an established, industry leading VMS tool. It is

thoroughly tested and established in programs around the globe. You can read about the

Fieldglass company on their website - www.Fieldglass.com.

VMS Will I have a way to provide quantitative or

qualitative feedback for workers/suppliers?Yes, a simple satisfaction survey will be part of the process.

VMS Will there be a job aid constructed for

CWOS?

The TalentSource program office is responsible for training and support of the CWOS tool

for Intel, and will develop and maintain content to ensure tools are available to Sponsors.

VMS What if I experience technical issues with

CWOS?

Raise the issue you are experiencing with your local Talentsource team who will let you

know the correct path for escalation, if required.

VMS How will the CWOS tool manage the current

approval chains?

The CWOS tool is set up to mirror the currently used approval chains, and will replicate

these chains into the tool, eliminating Shopping Cart activities for in-scope CW.

VMS Does CWOS link to the supplier?

CWOS is a collaborative tool which links the buyer (Sponsor) with the seller (supplier) to

engage a CW. TalentSource suppliers will conduct much of their day-to day CW support

activities in Fieldglass. Fieldglass ensures that all parties may only view information in the

tool which is relevant to their role. Eg. suppliers only see what is relevant to them, you

only see what is relevant to you and CWs will only see details on them but not any rates.

VMS In this tool, will it list Kelly OCG as the supplier

or the CW supplier?

The Talentsource Program Team (operated by KellyOCG) will not be the

supplier of any CWs. Once a CW starts their position their supplier name will be visible

However all communications about a CW assignment need to be discussed with

TalentSource. The exception is that Kelly Staffing is a supplier to the program in Malaysia,

but a different and distinct arm of the business from KellyOCG.

VMS Does the CWOS tool handle First Day Office? Currently no. First Day Office is done separately outside the tool

WhatDoes Intel local procurement support this

effort?

Yes, this program has been agreed by all of Intel procurement and is fully supported. We

agree the benefits will be extremely valuable to Intel.

What

I used to identify a candidate from a vendor and

then place an order to recruit them/hire them.

Does this process change?

Yes, you will now use the TalentSource process enabled by Fieldglass to complete this

process. You do not identify a CW ahead of time. Tell us what you need using CWOS tool

and we will walk you through the process. Purchase Orders are no longer needed as all

spend is routed to a cost center and the approval for the spend will be collected directly in

CWOS.