Castro 2011

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SECOND DIVISION

CLIENTLOGIC PHILPPINES, INC.

(now known as SITEL), JOSEPH

VELASQUEZ, IRENE ROA, and

RODNE SPIRES,

Petitioners,

- versus -

!ENEDICT CASTRO,

Respondent.

G.R. No. "#$%&%

Present:

CARPIO, J.,

Chairperson,

NACHURA,

PERALTA,

ABAD, and

ENDO!A, JJ.

Pro"u#$ated:

Apri# %%, &'%%

x------------------------------------------------------------------------------------x

DECISION

NACHURA, J .'

T(is is a Petition )or Revie* on Certiorari under Ru#e + o) t(e Ru#es o)

Court, assai#in$ t(e epte"er %, &''/ De0ision1%2 and t(e 3anuar4 5, &''6

Reso#ution1&2 o) t(e Court o) Appea#s 7CA8, a))ir"in$ *it( "odi)i0ation t(e

Nove"er &6, &''5 reso#ution192 o) t(e Nationa# Laor Re#ations

Co""ission 7NLRC8, *(i0( (e#d t(at respondent Benedi0t Castro *as not

i##e$a##4 dis"issed. T(e CA, (o*ever, a*arded respondents "one4

0#ai"s, viz.:

http://sc.judiciary.gov.ph/jurisprudence/2011/april2011/186070.htm#_ftn1






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HEREORE, pre"ises 0onsidered, t(e instant Petition

is PARTL GRANTED. T(e Reso#utions dated &6 Nove"er

&''5 and &9 3anuar4 &''/ o) t(e Nationa# Laor Re#ations

Co""ission 7T(ird Division8 in NLRC CN. RAB-CAR-02-0091-

07 LAC NO. 08-002207-

07 are AIR*ED *it( *ODIICATION in t(at t(e "onetar4a*ards o) Ee0utive Laor Ariter ;ito C. Bose in (is De0ision

dated &6 3une &''5, as 0o"puted in Anne A t(ereo), ONL )or

(o#ida4 pre"iu"s o) P(p %<,6%9.9= servi0e in0entive #eave pa4

P(p/,+<.<= overti"e pa4 o) P(p 5/,59.%'= and rest da4 pa4 o)

P(p &<,9/+./' *(i0( 7petitioners8 s(a## >oint#4 and so#idari#4 pa4

to petitioner, are (ere4 REINSTATED. No pronoun0e"ent as to

0osts.

O ORDERED.1+2

T(e se0ond assai#ed issuan0e o) t(e CA denied petitioners "otion )or

re0onsideration.

T(e )a0ts:

Respondent *as e"p#o4ed 4 petitioner C#ientLo$i0 P(i#ippines, In0.

7no* ?no*n and s(a## (erea)ter e re)erred to as ITEL8 on @eruar4 %+,

&'' as a 0a## 0enter a$ent )or its Be## out( A00ount. A)ter si 7<8 "ont(s,

(e *as pro"oted to t(e entor position, and t(erea)ter to t(e Coa0(

position. A Coa0( is a tea" supervisor *(o is in 0(ar$e o) dea#in$ *it(

0usto"er 0o"p#aints *(i0( 0annot e reso#ved 4 0a## 0enter a$ents. In 3une

&''<, (e *as trans)erred to t(e Dot reen A00ount.

Durin$ respondents stint at t(e Dot reen A00ount, respondent noti0ed t(at

so"e o) t(e 0a## 0enter a$ents under (i" *ou#d o)ten "a?e e0uses to #eave



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t(eir *or? stations. T(eir "ost 0o""on e0use *as t(at t(e4 *ou#d visit t(e

0o"pan4s "edi0a# 0#ini0. To veri)4 t(at t(e4 *ere not usin$ t(e 0#ini0 as an

a#ii to 0ut t(eir *or? (ours, respondent sent an e-"ai# to t(e 0#ini0s

personne# reuestin$ )or t(e detai#s o) t(e a$ents a##e$ed "edi0a#

0onsu#tation. His reuest *as denied on t(e $round t(at "edi0a# re0ords o)

e"p#o4ees are (i$(#4 0on)identia# and 0an on#4 e dis0#osed in 0ases

invo#vin$ (ea#t( issues, and not to e used to ui#d an4 dis0ip#inar4 0ase

a$ainst t(e".

On O0toer %%, &''<, respondent re0eived a noti0e reuirin$ (i" to

ep#ain *(4 (e s(ou#d not e pena#ied )or: 7%8 vio#atin$ reen Dot

Co"pan4s Po#i04 and Pro0edure )or Dire0t Deposit Ban? In)o Reuest *(en

(e a00essed a 0usto"ers on#ine a00ount and t(en $ave t(e #atters routin$ and

re)eren0e nu"ers )or dire0t deposit= and 7&8 $rave#4 ausin$ (is dis0retion

*(en (e reuested )or t(e "edi0a# re0ords o) (is tea" "e"ers. Respondent

did not den4 t(e in)ra0tions i"puted a$ainst (i". He, (o*ever, >usti)ied (is

a0tuations 4 ep#ainin$ t(at t(e 0usto"er e$$ed (i" to a00ess t(e a00ount

e0ause s(e did not (ave a 0o"puter or an internet a00ess and t(at (e "ere#4

reuested )or a patient tra0?er, not "edi0a# re0ords.

In Nove"er &''<, a poster s(o*in$ ITELs or$aniationa# 0(art *as

posted on t(e 0o"pan4s u##etin oard, ut respondents na"e and pi0ture

*ere 0onspi0uous#4 "issin$, and t(e na"e and p(oto o) anot(er e"p#o4ee

appeared in t(e position *(i0( respondent *as supposed#4 o00up4in$.

On 3anuar4 &&, &''5, ITEL posted a noti0e o) va0an04 )or respondents

position, and on @eruar4 %&, &''5, (e re0eived a Noti0e o) Ter"ination.

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T(ese events pro"pted (i" to )i#e a 0o"p#aint )or i##e$a# dis"issa#= non-

pa4"ent o) overti"e pa4, rest da4 pa4, (o#ida4 pa4, servi0e in0entive #eave

pa4= )u## a0?*a$es= da"a$es= and attorne4s )ees e)ore t(e Laor Ariter

7LA8 a$ainst (erein petitioners ITEL and its o))i0ers, 3osep( ;e#asue

7;e#asue8, Irene Roa 7Roa8, and Rodne4 pires 7pires8.12

In t(eir position paper,1<2 petitioners averred t(at respondent *as

dis"issed on a00ount o) va#id and >usti)ia#e 0auses. He 0o""itted serious

"is0ondu0t *(i0( rea0(ed t(e trust and 0on)iden0e reposed in (i" 4 t(e

0o"pan4. He *as du#4 )urnis(ed t(e t*in noti0es reuired 4 t(e Laor

Code. @urt(er, (e is not entit#ed to overti"e pa4, rest da4 pa4, ni$(t s(i)t

di))erentia#, (o#ida4 pa4, and servi0e in0entive #eave pa4 e0ause (e *as a

supervisor, (en0e, a "e"er o) t(e "ana$eria# sta)).

In a de0ision dated 3une &6, &''5,152 t(e LA ru#ed in )avor o) respondent 4

de0#arin$ (i" i##e$a##4 dis"issed and orderin$ petitioners to pa4 (is )u##

a0?*a$es and, in #ieu o) reinstate"ent, (is separation pa4. T(e LA )urt(er

a*arded respondents "one4 0#ai"s upon )indin$ t(at (e *as not o00up4in$

a "ana$eria# position. T(e de0reta# portion o) t(e de0ision reads:

HEREORE, a## pre"ises du#4 0onsidered, t(e 7petitioners8 are

(ere4 )ound $ui#t4 o) i##e$a##4 dis"issin$ 7respondent8. As su0(,

7petitioners8 s(a## e >oint#4 and so#idari#4 #ia#e to pa4

7respondent8 (is )u## a0?*a$es )ro" t(e date o) (is dis"issa# to

t(e )ina#it4 o) t(is de0ision, 0o"puted as o) toda4 at On+Hnd-+d T/-01 E/20 Tosand S+3+n Hnd-+d /401 N/n+

P+sos and #%5"%% (P"6#,&78.#%) p#us, S+3+n Hnd-+d S/901

T-++ Tosand Two Hnd-+d o-01 E/20 P+sos and $&5"%%

(P&$6,:;#.$&) representin$ (is separation pa4 at one "ont( pa4

)or ever4 4ear o) servi0e, (o#ida4 pa4 and servi0e in0entive #eave

pa4 )or t(e t(ree 4ears prior to t(e )i#in$ o) t(is 0ase, overti"e pa4







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)or si 7<8 (ours dai#4, rest da4 and ten per0ent 7%'8 as attorne4s

)ees.

A## ot(er 0#ai"s are (ere4 dis"issed )or #a0? o) eviden0e.

T(e 0o"putation o) t(e )ore$oin$ "onetar4 0#ai"s is (ereto atta0(ed and"ade an inte$ra# part (ereo) as Anne A.

SO ORDERED.1/2

A$$rieved, petitioners appea#ed to t(e NLRC, *(i0(, in its Nove"er &6,

&''5 reso#ution,162 reversed and set aside t(e de0ision o) t(e LA 4

dis"issin$ t(e 0o"p#aint )or #a0? o) "erit on t(e $round t(at respondents

e"p#o4"ent *as ter"inated )or a >ust 0ause. T(e NLRC )ai#ed to dis0uss t(e

"one4 0#ai"s.

On epte"er %, &''/, t(e CA a))ir"ed t(e NLRCs )indin$ t(at t(ere *as

no i##e$a# dis"issa#. Anent t(e "one4 0#ai"s, (o*ever, t(e CA 0on0urred

*it( t(e LAs ru#in$.

1%'2

Petitioners and respondent respe0tive#4 "oved )or partia#

re0onsideration, ut t(eir "otions *ere denied in t(e CA Reso#ution dated

3anuar4 5, &''6.1%%2 @ro" t(e said denia#, on#4 petitioners sou$(t re0ourse

*it( t(is Court t(rou$( t(e petition at ar. Respondents )ai#ure to partia##4

appea# t(e CAs De0ision )indin$ (i" not i##e$a##4 dis"issed (as no*

rendered t(e sa"e )ina# and ee0utor4= (en0e, t(e instant petition s(a##

traverse on#4 t(e issue on "one4 0#ai"s.









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Petitioners ar$ue in t(e "ain1%&2 t(at, as a tea" supervisor, respondent *as a

"e"er o) t(e "ana$eria# sta))= (en0e, (e is not entit#ed to overti"e pa4,

rest da4 pa4, (o#ida4 pa4, and servi0e in0entive #eave pa4.

e den4 t(e petition.

T(e petition (in$es on t(e uestion o) *(et(er t(e duties and

responsii#ities per)or"ed 4 respondent ua#i)4 (i" as a "e"er o)

petitioners "ana$eria# sta)). T(is is 0#ear#4 a uestion o) )a0t, t(e

deter"ination o) *(i0( entai#s an eva#uation o) t(e eviden0e on re0ord.

T(e a##e$ed errors o) t(e CA #en$t(i#4 enu"erated in t(e

petition1%92 are essentia##4 )a0tua# in nature and, t(ere)ore, outside t(e a"it

o) a petition )or revie* oncertiorari under Ru#e + o) t(e Ru#es o) Civi#

Pro0edure. T(e Court does not tr4 )a0ts sin0e su0( statutor4 dut4 is devo#ved

upon t(e #aor triuna#s. It is not )or t(is Court to *ei$( and 0a#irate pie0es

o) eviden0e ot(er*ise adeuate#4 passed upon 4 t(e #aor triuna#s

espe0ia##4 *(en a))ir"ed 4 t(e appe##ate 0ourt.1%+2

Petitioners 0#ai" e0eption to t(e )ore$oin$ ru#e and assert t(at t(e

)a0tua# )indin$s o) t(e LA and t(e NLRC *ere 0on)#i0tin$. T(is is not

0orre0t. T(e #aor triuna#s de0isions *ere at odds on#4 *it( respe0t to t(e

issue o) i##e$a# dis"issa#. Anent t(e "one4 0#ai"s issue, it 0annot e said

t(at t(eir ru#in$s *ere 0ontradi0tor4 e0ause t(e NLRC, disappointin$#4, did

not "a?e an4 )indin$ t(ereon and it erroneous#4 0onstrued t(at t(e

reso#ution o) t(e "one4 0#ai"s *as intert*ined *it( t(e deter"ination o)

t(e #e$a#it4 o) respondents dis"issa#. Nonet(e#ess, t(e CA (as a#read4







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re0ti)ied su0( #apse *(en it "ade a de)initive revie* o) t(e LAs )a0tua#

)indin$s on respondents "one4 0#ai"s. A$reein$ *it( t(e LA, t(e CA (e#d:

Arti0#e /& o) t(e Laor Code states t(at t(e provisions o) t(e Laor Code on *or?in$ 0onditions and rest periods s(a## not

app#4 to "ana$eria# e"p#o4ees. enera##4, "ana$eria# e"p#o4ees

are not entit#ed to overti"e pa4 )or servi0es rendered in e0ess o)

ei$(t (ours a da4.

Arti0#e &%& 7"8 o) t(e Laor Code de)ines a "ana$eria#

e"p#o4ee as one *(o is vested *it( po*ers or prero$atives to #a4

do*n and ee0ute "ana$e"ent po#i0ies andFor to (ire, trans)er,

suspend, #a4-o)), re0a##, dis0(ar$e, assi$n or dis0ip#ine e"p#o4ees,

or to e))e0tive#4 re0o""end su0( "ana$eria# a0tions.

In (is Position Paper, 7respondent8 states t(at (e *or?ed

)ro" /:'' p.". to %':'' a.". or + p.". to %&:'' p.". o) t(e

)o##o*in$ da4= (e *as a#so reuired to *or? durin$ (is restda4s

and durin$ (o#ida4s ut (e *as not paid= (e *as a#so not paid

overti"e pa4= ni$(t s(i)t di))erentia#s, and servi0e in0entive #eave.

He *as e"p#o4ed as 0a## 0enter a$ent on %+ @eruar4 &'', t(en

pro"oted as entor in Au$ust &'', and a$ain pro"oted to

Coa0( position in epte"er &'', *(i0( *as t(e position (e (ad

*(en (e *as ter"inated. A 0oa0( is a tea" supervisor *(o is in0(ar$e o) dea#in$ *it( 0usto"er 0o"p#aints *(i0( 0ou#d not e

dea#t *it( 4 0a## 0enter a$ents, and i) a 0a## 0enter a$ent 0ou#d

not "eet t(e needs o) a 0usto"er, (e passes t(e 0usto"ers 0a## to

t(e 0oa0(. C#ear#4, 7respondent8 is not a "ana$eria# e"p#o4ee as

de)ined 4 #a*. T(us, (e is entit#ed to (is "one4 0#ai"s.

As 0orre0t#4 )ound 4 Ee0utive Laor Ariter Bose:

E"p#o4ees are 0onsidered o00up4in$ "ana$eria# positions i) t(e4

"eet a## o) t(e )o##o*in$ 0onditions, na"e#4:

%8 T(eir pri"ar4 dut4 0onsists o) "ana$e"ent o) t(e

esta#is("ent in *(i0( t(e4 are e"p#o4ed or o) a depart"ent or

sudivision t(ereo)=

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&8 T(e4 0usto"ari#4 and re$u#ar#4 dire0t t(e *or? o) t*o or "ore

e"p#o4ees t(erein=

98 T(e4 (ave t(e aut(orit4 to (ire or )ire ot(er e"p#o4ees o) #o*er

ran?= or t(eir su$$estions and re0o""endations as to t(e (irin$

and )irin$ and as to t(e pro"otion or an4 ot(er 0(an$e o) status o) ot(er e"p#o4ees are $iven parti0u#ar *ei$(t.

T(e4 are 0onsidered as o))i0ers or "e"ers o) a "ana$eria# sta))

i) t(e4 per)or" t(e )o##o*in$ duties and responsii#ities:

%8 T(e pri"ar4 dut4 0onsists o) t(e per)or"an0e o) *or? dire0t#4

re#ated to "ana$e"ent o) po#i0ies o) t(eir e"p#o4er=

&8 Custo"ari#4 and re$u#ar#4 eer0ise dis0retion and independent

>ud$"ent=

98 7i8 Re$u#ar#4 and dire0t#4 assist a proprietor or a "ana$eria#

e"p#o4ee *(ose pri"ar4 dut4 0onsists o) "ana$e"ent o) t(e

esta#is("ent in *(i0( (e is e"p#o4ed or sudivision t(ereo)= or

7ii8 ee0ute under $enera# supervision *or? a#on$ spe0ia#ied or

te0(ni0a# #ines reuirin$ spe0ia# trainin$, eperien0e, or

?no*#ed$e= or 7iii8 ee0ute, under $enera# supervision, spe0ia#

assi$n"ent and tas?s .

7Respondents8 duties do not )a## under an4 o) t(e 0ate$ories

enu"erated aove. His *or? is not dire0t#4 re#ated to "ana$e"ent

po#i0ies. Even t(e 0ir0u"stan0es s(o*n 4 t(e instant 0ase revea#

t(at 7respondent8 does not re$u#ar#4 eer0ise dis0retion and

independent >ud$"ent. 7Petitioners8 su"itted a #ist o) t(e

responsii#ities o) HR ana$erFupervisor and Division

ana$erFDepart"ent ana$erFupervisors ut t(ese do not

pertain to 7respondent8 *(o does not (ave an4 o) t(e said

positions. He *as >ust a tea" upervisor and not 7an8 HR or

Depart"ent upervisor.1%2

e )ind no reversi#e error in t(e aove ru#in$. T(e test o) supervisor4

or "ana$eria# status depends on *(et(er a person possesses aut(orit4 to a0t



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in t(e interest o) (is e"p#o4er and *(et(er su0( aut(orit4 is not "ere#4

routinar4 or 0#eri0a# in nature, ut reuires t(e use o) independent >ud$"ent.

1%<2 T(e position (e#d 4 respondent and its 0on0o"itant duties )ai#ed to

(urd#e t(is test.

As a 0oa0( or tea" supervisor, respondents "ain dut4 *as to dea#

*it( 0usto"er 0o"p#aints *(i0( 0ou#d not e (and#ed or so#ved 4 0a##

0enter a$ents. I) t(e "e"ers o) (is tea" 0ou#d not "eet t(e needs o) a

0usto"er, t(e4 passed t(e 0usto"ers 0a## to respondent.

T(is >o des0ription does not indi0ate t(at respondent 0an eer0ise t(e

po*ers and prero$atives euiva#ent to "ana$eria# a0tions *(i0( reuire t(e

0usto"ar4 use o) independent >ud$"ent. T(ere is no s(o*in$ t(at (e *as

a0tua##4 0on)erred or *as a0tua##4 eer0isin$ t(e )o##o*in$ duties

attriuta#e to a "e"er o) t(e "ana$eria# sta)), viz.:

%8 T(e pri"ar4 dut4 0onsists o) t(e per)or"an0e o) *or? dire0t#4re#ated to "ana$e"ent o) po#i0ies o) t(eir e"p#o4er=

&8 Custo"ari#4 and re$u#ar#4 eer0ise dis0retion and independent

>ud$"ent=



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98 7i8 Re$u#ar#4 and dire0t#4 assist a proprietor or a "ana$eria#

e"p#o4ee *(ose pri"ar4 dut4 0onsists o) "ana$e"ent o) t(e

esta#is("ent in *(i0( (e is e"p#o4ed or sudivision t(ereo)= or

7ii8 ee0ute under $enera# supervision *or? a#on$ spe0ia#ied or

te0(ni0a# #ines reuirin$ spe0ia# trainin$, eperien0e, or

?no*#ed$e= or 7iii8 ee0ute, under $enera# supervision, spe0ia#assi$n"ent and tas?s= and

+8 (o do not devote "ore t(an &' per0ent o) t(eir (ours *or?ed

in a *or?*ee? to a0tivities *(i0( are not dire0t#4 and 0#ose#4

re#ated to t(e per)or"an0e o) t(e *or? des0ried in para$rap(s

7%8, 7&8, and 798 aove.1%52

A00ordin$ to petitioners, respondent a#so per)or"ed t(e )o##o*in$

duties, as s(o*n in t(e 0o"pan4s tate"ent o) Po#i04 on Dis0ip#ine:

a. Gno* and understand in )u## t(e Po#i04 on Dis0ip#ine in0#udin$

t(eir under#4in$ reasons.

. I"p#e"ent stri0t#4 and 0onsistent#4 t(e Po#i04 on Dis0ip#ine.

0. Ensure t(at t(e said Po#i04 on Dis0ip#ine is 0o""uni0ated to

and understood 4 a## e"p#o4ees.

d. onitor 0o"p#ian0e 4 e"p#o4ees *it( t(e said Po#i04.

e. Advise HR ana$er on t(e state o) dis0ip#ine in t(eir respe0tive

depart"ents= pro#e"s, i) an4, and re0o""end so#ution7s8 and

0orre0tive a0tion7s8.

As 0orre0t#4 oserved 4 t(e CA and t(e LA, t(ese duties 0#ear#4

pertained to Division ana$ersFDepart"ent ana$ersF upervisors, *(i0(

respondent *as not, as (e *as "ere#4 a tea" supervisor. Petitioners

t(e"se#ves des0ried respondent as t(e superior o) a 0a## 0enter a$ent= (e

(eads and $uides a spe0i)i0 nu"er o) a$ents, *(o )or" a tea".1%/2





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@ro" t(e )ore$oin$, respondent is t(us entit#ed to (is 0#ai"s )or

(o#ida4 pa4, servi0e in0entive #eave pa4, overti"e pa4 and rest da4 pa4,

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pursuant to Boo? T(ree o) t(e Laor Code, spe0i)i0a##4 Arti0#e /&,1%62 in

re#ation to Arti0#es /5,1&'2 69,1&%2 and 61&&2 t(ereo).

HEREORE, pre"ises 0onsidered, t(e Petition is

(ere4 DENIED. T(e epte"er %, &''/ De0ision and t(e 3anuar4 5, &''6

Reso#ution o) t(e Court o) Appea#s are AIR*ED.

SO ORDERED.









Castro 2011

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