Case Study: Putting Citizens at The Center of Digital Government

Case Study: Citizens @ the Center of Digital Government

State of Louisiana & The State of Amazonas

SCT14S

SECURITY

2 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS

© 2017 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.

The content provided in this CA World 2017 presentation is intended for informational purposes only and does not form any type of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.

For Informational Purposes Only Terms of This Presentation


Abstract

Around the globe, citizens are demanding 24/7 access to government, and this is driving a dramatic re-architecture of public services putting citizens in control, increasing participation and access to services. From two different parts of the world, The State of Louisiana & The State of Amazonas in Brazil have both become centers for innovation. In this session, they will share and demonstrate how they are designing a government built to change and breaking down silos to make the citizen the center of government.

The State of Amazonas

State of Louisiana


The Amazon in the Palm of Your HandDaniel Tadeu Martínez Castello BrancoChief Technology OfficerPRODAM - Processamento de Dados Amazonas S.A.


The State of Amazonas by the Numbers

GDP POPULATION ECONOMY EXPORTSINDUSTRIALSECTOR

MOBILEPHONES $28B 4M 70%

Growing @ 23%

49%SERVICESECTOR 24% OTHER

ELECTRONICS 20%


RAPIDLY MODERNIZINGDESIGNING A GOVERNMENT BUILT TO CHANGE

DIGITALSERVICES

SMART CITIES

COST REDUCTION

CITIZEN EXPERIENCE

INCREASE CAPITAL FLOW


CREATESR$1 WE INVEST IN ITEVERY

3X COST EFFICIENCY


AMAZONAS IN THE PALM OF YOUR HANDS

OUR VISION

Amazonas na Palma da Mão


Amazonas na Palma da MãoPRODAM PARTNERED WITH CA TECHNOLOGIES TO INNOVATE

PUBLICEDUCATION

DRIVERSLICENSES

CIVIL DEFENSE

CITIZENENTREPRENEUR

A QUICK & EFFICIENT WAY TO MODERNIZE & OPTIMIZE PUBLIC RESOURCES


A MODEL FOR CITIZEN IDENTITYFROM GOVERNMENT IN CONTROLTO GOVERNMENT MANAGING OUTCOMES


NEW REQUIREMENTSCITIZEN CENTRIC & DELIVERED AS A SERVICE

CLOUD& MOBILE

GOVERNMENT as a SERVICE

INFORMATION SHARING

SECURITY &COMPLIANCE

REMOVING DEPARTMENT SILOSUNLOCK THE POTENTIAL OF GOVERNMENT DATA


CA APIGATEWAY

CA IDENTITYSUITE CA DIRECTORY CA API

GATEWAY

CA ACCESSGATEWAY

CA SINGLE SIGN-ON

CA API DEVELOPERPORTAL

APPLICATIONDATABASES

HTTP/RESTSOAP

SECUREDMZ

PRIVATEGPM PLATFORM

EXTERNALPUBLIC

EXTERNALPROVIDERS

RESTJASONHTTPS

THE AMAZONAS PLATFORM FOR GOVERNMENT


DELIVERED IN THE PALM OF YOUR HANDS


DEMONSTRATION


GREAT OUTCOMES AND GREAT RESULTSGOVERNMENT IS THE CENTER OF INNOVATION

INCREASED CITIZEN

ENGAGEMENT

STREAMLINEDGOVERNMENTSERVICES

REDUCEDCOST OF

GOVERNMENT


Delivering Citizen Services in the State of Louisiana

Matthew VinceChief Design OfficerState of Louisiana

James AltApplication ArchitectState of Louisiana


The State of Louisiana on a Trajectory to Grow

GDP POPULATION EMPLOYEES AGENCIES

$216B 4.6M 40KSTATE EMPLOYEES

16INDEPENDENT AGENCIES


THE GREAT RE-ARCHITECTUREDESIGNING A MORE AGILE GOVERNMENT

SERVICEPROVIDERMODEL

DESIGNED TO CHANGE& ADAPT

MODERNIZETECHNOLOGY

STACK

AUTOMATION & ORCHESTRATION

COLLABORATIVE & CITIZEN CENTRIC


UNLEASHING CONSTITUENT POTENTIALIMPROVING QUALITY OF LIFE & AFFLUENCE

PUBLICHEALTHCARE

PUBLIC EDUCATION

CONSTITUENT AFFLUENCE

SATISFACTION& AFFINITY

LAST YEAR WE STARTED WITH MEDICAID ENROLLMENT


ARCHITECTURAL REQUIREMENTS

SERVICE FIRST

APPROACH

MICRO SERVICEDESIGN CITIZEN FIRST

AGENCY SECOND

FRAMEWORK BASED, ITIL, TOGAF, SOA

DEFINE MODEL FOR REQUIREMENTS & GOVERNANCE

DESIGN FOR MODULARITYCUSTOMIZATION

COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS


WE NEEDED TO CROSS THE CHASMGAIN MAINSTREAM ADOPTION ACROSS AGENCIES

CHASM

INNOVATORS

EARLY ADOPTERS

EARLY MAJORITY

LATE MAJORITY

LATEADOPTERS

Permits are common service across all agencies, over ~200K+ permits issued annually, potential savings > $1B

DEPT OF TAX & REVENUEPENSIONS

WILDLIFE & FISHERIESECONOMIC DEVELOPMENT

DEPT OF MOTOR VEHICLESDEPT OF TRANSPORTATION

DEPT OF HEALTH

CHILD SERVICESEDUCATION


REQUESTFULFILLMENT

APPROVALAUTOMATION

FRAUDPREVENTION

BACK ENDORCHESTRATION

USE CASES FOR CITIZEN PERMITS PROOF OF CONCEPT DESIGN


DEMONSTRATION


NEXT STEPS

ENGAGE ADOPTERS

COMPLETE POC

QUALIFYREQUIREMENTS

INITIATEFIRST PROJECT


Stay connected at communities.ca.com

Thank you.


Security

For more information on Security,please visit: http://cainc.to/CAW17-Security

Case Study: Putting Citizens at The Center of Digital Government

Technology

Transcript of Case Study: Putting Citizens at The Center of Digital Government