Partnering to Ensure a Seamless Candidate Screening Experience

OverviewThis global pharmaceutical company focuses on the discovery, development and commercialisation of prescription medicines.

It has over 60,000 employees worldwide and operates in more than 100 countries to provide innovative medicines used by millions of patients.

The company’s teams work alongside the world’s leading academic and biotech research institutions to stimulate innovation and evaluate emerging technologies.

ChallengeThe pharmaceutical company conducts approximately 1,000 background screenings per year in the UK. Managing this high volume of screenings is challenging and a large number of checks were delayed in fulfilment, the turnaround time was lengthy and the HR team struggled to provide a smooth candidate experience.

The company required a provider that could better understand their screening process, help improve overall efficiency and enhance the candidate experience.

As a global player, the pharmaceutical company had to keep up with the increasing complexity that comes with compliance and regulatory changes. They required an easy-to-use platform that could support their international business background screening needs.

SolutionHireRight met with the pharmaceutical company for a three-day workshop to map out the end-to-end background screening process, complete a SWOT analysis and look for pain points and opportunities for areas of improvement.

The pharmaceutical company’s Vendor Manager shared,

“We began to outline how our company and HireRight could collaborate to create one seamless recruitment process, delivering value to the business and improving the candidate experience.”

After the workshop, HireRight and the pharmaceutical company began to use their findings to streamline the background screening process, improve candidate onboarding, reduce the turnaround time and enhance the candidate experience.

Case Study: Pharmaceutical Company

KEY BENEFITS

100%

Increase in cases being fulfilled for on time delivery

44%

Reduction in average time for candidate to complete forms

60%

Decrease in number of packages per country

30%

Reduction in turnaround time

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HireRight enabled the pharmaceutical company to increase the number of checks being fulfilled prior to onboarding, reducing the risk of starting candidates that had not been fully screened. Extensive work went into redesigning the packages to streamline and optimise the background screening process, which resulted in decreasing the number of packages.

Moving to the HireRight Global platform lead to a reduction in minutes for a candidate to fill out forms and the need for a candidate to participate in multiple calls and emails, providing ease of use to the applicant.

ResultsHireRight, in partnership with the pharmaceutical company, was able to help improve efficiencies, which resulted in creating a better experience for candidates undergoing background screening.

HireRight eliminated the number of cases delayed in fulfilment from an average of 12 per month to zero and reduced the turnaround time from 15 to 10 days.

By reworking packages, HireRight decreased the number of packages used for one country from 15 to 6.

The average time it took candidates to complete forms decreased from 2.5 calendar days to 1.4 days.

Case Study: Pharmaceutical Company