Customer

Michael Sullivan & Associates is a young, aggressive firm

that provides high-quality litigation in defense of workers

compensation claims, employment issues and insurance

litigation. Founded in 1996, the firm has enjoyed rapid

growth and now has 3 locations throughout Southern

California with more than 30 employees.

Challenge

Because the majority of legal communication is still

accomplished via physical mail, Michael Sullivan &

Associates regularly mails large volumes of documents

and ships packages to clients, government organizations,

opposing attorneys and other organizations. On an

average day, upwards of 250 confidential pieces of mail

are shipped out of each of their 3 locations, making

tracking and certification their top concern.

Prior to using Stamps.com, Michael Sullivan & Associates

relied on manual postage stamping and tracking, which

required extensive man hours to execute and left the

process open to human error. Because its business relied

so heavily on mail communication, office managers

initiated a search for an efficient and reliable system

for managing the postage needs of their outlying

satellite offices.

Solution

Michael Sullivan & Associates evaluated several shipping

management systems but quickly realized that

Stamps.com was the most robust solution available and

provided the best fit for their organization. Key criteria

for their decision included the ability to send certified

mail and get return receipts, reference code tracking

capabilities, overall cost-effectiveness and ease of use.

Stamps.com was rolled out in two of their three offices in

October 2007 and has become an integral part of daily

business operations for nearly all of their activities.

Michael Sullivan & AssociatesAfter adopting Stamps.com as their primary mailing and shipping system, law firm increases office efficiency while decreasing expenses.

Case Study

ResultsAutomation and Tracking

By adopting Stamps.com, Michael Sullivan & Associates

was able to incorporate all of their shipping processes

into one easy-to-use tool. Packages are easily weighed

and shipped with postage printed directly from a PC.

Reference codes and serial numbers are inserted into

each shipment to easily track which client they should be

billed to. Certified mail pieces are automatically prepared

with no additional effort by the paralegal. Every package

is date stamped and logged into the system for proof

of shipment. A current address book is automatically

generated from entries made, making recurring

shipments much faster and more efficient. USPS and

FedEx pickups can be requested and scheduled without

picking up a phone or leaving the tool. Postage and

addresses can be printed in one easy step. Stamps.com

has automated nearly every aspect of Michael Sullivan &

Associates shipping processes, making them much more

efficient, accountable and professional.

Cost Savings

Stamps.com has dramatically reduced overall shipping

expenses incurred by Michael Sullivan & Associates by

creating a highly efficient and organized process that is

able to exceed requirements without adding additional

infrastructure or personnel. With Stamps.com there is no

need to write postage by hand, no need to do multiple

scans when duplicate shipments are being sent, and no

need to run to the store or the Post Office for additional

supplies. There isnt even a need for customized

envelopes as Stamps.com can easily print Michael

Sullivan & Associates logo on the front of each envelope

in order to give it a polished and professional look.

In the end, man hours spent on shipping are kept to

a minimum with one person able to manage the

entire process.

Reporting

Because all expenses incurred by Michael Sullivan &

Associates are tracked back to the specific clients they

represent, it is essential that their shipping system

have the capability to associate postage with their

customer reference codes. Stamps.com has the ability

to label every postage bill with a reference code and

automatically keep a detailed record of all transactions.

The Accounts Receivable Department can easily access

the system at any time and run reports detailing

transactions over any time period they see fit. This

capability dramatically increases the accuracy of internal

as well as client-facing reports and ensures that the

organization has a record trail for audits available at a

moments notice.

Because our clients receive important and sensitive

documents from us on a regular basis, it is important

that we have the most advanced and capable shipping

system available today. Stamps.com has completely

revolutionized the way that we mail and track our

packages and has brought us to a new level of efficiency

and professionalism. I would definitely recommend

Stamps.com to any legal firm who wants to make their

lives easier and a lot less stressful.

- Jean-Paul Navarro, Paralegal,

Michael Sullivan & Associates