Case Study: Clark County Improves Single

Family Housing Permit ProcessesUsing Lean To Analyze And Improve Processes

By: Washington State Performance Center

Summary by:

Building Activity Is On The Rise

• Building activity in Clark County, WA is increasing

• Old permit processing time: 23 days

• New goal after five-day Kaizen event: 11 days

• 3/4 applications arrive incomplete

• Technicians and planners would request more information from builder weeks after the submittal

Analyzing Applications

The New Process

• A team now checks to determine if all the new permits are complete within a day after application submission

• Applicant is contacted immediately if more information is required

• Handoffs have been removed from one reviewer to another

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