Case as-a-service: Deliver information exchange in real time
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Case-as-a-Service Correspondence management, case management Improved customer service, pay per case A cloud platform from Capgemini and EMC One public sector organization which implemented Case-as-a-Service: Which replaces paper-based correspondence handling and heavy investigation processes with digital workflows Real time To deliver information exchange Automatic and routing of cases to the right resources. ZERO with capital costs Immediately Cash benefits are realized once the service is switched on 20% - 30% And resulting cost savings are typically 6 months Implementation ROI is achieved within Reduced processing times from 2 weeks to 1 day while handling up to correspondence transactions per day 50,000 0 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 Thought leadership and video available at www.capgemini.com/case The information contained in this document is proprietary. Copyright ©2013 Capgemini. All rights reserved. Ready2Series
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Transcript of Case as-a-service: Deliver information exchange in real time
Case-as-a-Service Correspondence management, case managementImproved customer service, pay per case
A cloud platform from Capgemini and EMC
One public sector organizationwhich implemented Case-as-a-Service:
Which replaces paper-based correspondence handling and heavy investigation processes with digital workflows
Real timeTo deliver
information exchange
Automaticand
routing of cases to the right resources.
ZEROwith
capital costs
ImmediatelyCash benefits are realized
once the service is switched on
20% - 30%
And resulting cost savings are typically
6 months
Implementation ROI is achieved within
Reduced processing times
from 2 weeks to 1 day
while handling up to
correspondence transactionsper day
50,000
0
00
00
00
0
0
0
0 11
1
11
1
1
Thought leadership and video available at www.capgemini.com/case
The information contained in this document is proprietary. Copyright ©2013 Capgemini. All rights reserved.
Ready2Series
