Career Exploration and Development Kent State University 261 Schwartz Center

330-672-2360 www.kent.edu/career

Be honest Be concise, include specifics Use action/accomplishment words Do not use personal pronouns or full sentences Do not include personal information

(age, height, etc.) or your photograph

NO typos 84% of executives surveyed by Office Team, a staffing service company,

say that a single typographical error on a resume will disqualify a job candidate from consideration

Line up content perfectly Abbreviations are acceptable if they are

universally known and understood Set margins from .70 – 1.00 inch

Do not use a resume template Typically, one page for new graduates, two pages for

education majors Once you’ve been in the working world for a number

of years, you can include additional pages to resume Print or copy on conservative paper, 20 - 24 lb. Print on one side of the page only No staples or paperclips

Your resume is a career marketing tool, not an autobiography

Keep your resume concise and focused on your key selling points

Let go of past experiences that don't market you for your current goal

You should also leave something to talk about in the interview

Tahoma Arial Century Gothic Gill Sans Times New Roman Bookman Garamond Century School Book Lucinda Sans Verdana

Applicant tracking software ◦ Scans resumes for keywords related to

skills, training, degrees, job titles and experience ◦ Compares words on resume to list of

desired qualifications from the job description

Strategic planning New media Team-building Leadership Critical problem-solving Customer retention Cost reduction

OBJECTIVE: To obtain the position of IT User Support Analyst at the Kellogg Admissions and Financial Aid Department in Northwestern University’s Evanston Campus

SUMMARY:

Six years of professional event planning and volunteer coordination for two major non-profit organizations. Increased year-to-year funds raised by 40% for a variety of campaigns.

EDUCATION:

Master of Business Administration, May 2018 Kent State University, Kent, Ohio Concentration: Management and Information Systems GPA: 4.0 Bachelor of Business Administration, May 2014 University of Toledo, Toledo, Ohio Major: Finance Minor: Marketing Major GPA: 3.88 Cumulative GPA: 3.56 Minor GPA: 3.68

COURSEWORK:

Business and Professional Communication, Organizational Communication Training and Development, Advertising and Promotion Management, Personal Selling and Sales Management, Grant Writing Workshop

McAfee Endpoint Encryption (MEE), Active Directory, SCCM, JAMF, Deep Freeze, Pharos Print Management, Remote Desktop Support SAP Business Objects, Google Apps Admin, Webmaster, Analytics, Adobe Photoshop, Dreamweaver, Flash MX, HTML, WordPress, Microsoft Office, Network fundamentals

O

SKILLS:

Foreign Language: Fluent in Spanish Computer Skills: Microsoft PowerPoint,Word, Excel, Adobe Dreamweaver, Photoshop Certifications: CPR, American Red Cross

Senior Technical Analyst, Blackboard Student Services, Kent, Ohio (November 2011 – Present)

• Created reports for upper management based on usage and ticket statistics utilizing SAP Business Objects Intelligence Solutions

• Troubleshooted mobile devices (Android, iOS, Windows, Blackberry) • Increased usability of existing Kent State University’s Help Desk Knowledge Base for non-

technical users as well as IT users • Served as liaison between Kent State University and Blackboard Student Services • Corrected Parature ticket routing processes, resolved computer issues for faculty over the phone as

well as in person (office visits) • Provided training to customer service representatives and migrated emails from Exchange to

Office 365 (Cloud services)

Graduate Assistant, Information Services, Kent State University, Kent, Ohio (August 2009 – May 2011)

Managed and created end-user images and configuration builds used in the deployment process, Gained knowledge of and experience with Anti-Virus, Anti Malware, DeepFreeze, McAfee Endpoint Encryption, Active Directory, file storage, shares and security, networked printers and scanners, imaging computers for new software deployment (Symantec Ghost, Freeware 3rd party imaging software), Worked on documentation and manuals for, and training of, new employees

Server, Applebee’s Restaurant, Streetsboro, Ohio, January 2012 – August 2016 Provided friendly and efficient customer

service in a fast-paced environment. Recognized as “Server of the Month.”

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President, Graduate Association of Student Personnel Practitioners August 2015– May 2017

Communicated with alumni, faculty, and administrative staff to solicit guest speakers

Maintained membership directory, facilitated weekly meetings. Organized professional development opportunities and social

events for GRASPP members

Member, Ohio College Personnel Association, (October 2016-Present) Presenter, Ohio Residence Hall Association Conference. Presentation was voted by attendees as Top Five Best Presentations (March 2015) Recipient, Founder’s Scholarship (August 2012-May 2014) Volunteer, Habitat For Humanity, Spring Break 2013 President’s List, three times

Used in more academic circles Elaborates more on academic endeavors Commonly referred to as a CV Different CVs may be required for different positions Used primarily when applying for international,

academic, education, scientific or research positions or when applying for fellowships or grants

RESUME C.V.

One or two page summary of your skills, experience and education

Goal is to be brief and concise

Employer may spend a minute or two reviewing

Usually two or more pages More detailed synopsis Includes summary of:

educational and academic background, teaching and research experience, publications and presentations

Allows you to be more personable Shows your writing skills to an employer Is tailored specifically to the organization Should always accompany a mailed resume Is printed on the same paper used for the resume Is one page in length, three to four paragraphs

Specify the position you are applying to Specify your degree and institution State your reasons for applying

Highlight your qualifications – work experience, internships, academic achievements

Specify an accomplishment Include soft skills and personality traits

(which are not included in the resume)

Refer the reader to your enclosed resume (highlight additional experiences)

Provide evidence that you have researched the position and the organization

Repeat your interest in the position Repeat the fact that you are qualified

for the position Express your desire to meet for an interview Express if you will follow-up to show your

assertiveness and desire for interview

Drop-in advising: www.kent.edu/career Check out our career quick guides

Career Exploration and Development Kent State University 261 Schwartz Center 330-672-2360 www.kent.edu/career