Healthcare Solution Services

DRAFT June 2012

Healthcare Solution Services

Office/Clinical Assessment

EHR/EMR Requirements

Definition

Backup and Recovery

Process Management

Business Analytics

Security Encryption

Strategic Planning

KeyPerformance

Indicators

Recovery Assurance

Business Development

Solutions Integration

Healthcare Solution Services

Business Development

EHR/EMR Planning & Selection

EHR Training Implementation

Interfaces

QualityImprovement

HIE Implementation

Mobility

EMR/EHR Solutions Implementation

Solutions Integration

Healthcare Solution Services

• Meaningful use: of an electronic health record system. Under the economic stimulus plan physicians who implement EHRs and meet HHS "meaningful use" criteria starting in 2011 can qualify for HITECH incentives of $44,000 or more. Likewise, Medicare incentives of up to $63,000.

• More productive practice management: Improve practice efficiency while increasing your team's security, productivity and quality of care.

• Business Continuity: Nothing is more important that the backup and recovery of your Practice Data

• Government Compliance Requirements: Many healthcare mandates over next two years. By 2015 non-compliance will begin receiving negative incentives.

• An excellent Return On Investment (ROI). A Cost Benefit Analysis (CBA) will show the monetary benefits from improvements in efficiency and effectiveness.

• Quality of Care: New studies point to the ability for EHR to improve patient quality of care.• Help Clinic/Practice decide what they want and need. jointly develop a series of integrated

Solutions in support of the Strategic/Tactical plan.

Healthcare Solution Services

Office/Clinical Assessment

EHR/EMR Requirements

Definition

Backup and Recovery

Process Management

Business Analytics

Security Encryption

Strategic Planning

KeyPerformance

Indicators

Recovery Assurance

Business Development

Solutions Integration

Healthcare Solution Services• Office/Clinical Assessment:

– Patient Scheduling– Practice Management– Prescription Ordering Process– Office Billing– Patient Health Records – Health Information

Exchange (HIE)– Lab Integration Work– Secure messaging– Medical Charting– Office Process Efficiency– Business Continuity

Healthcare Solution Services

Office/Clinical Assessment

EHR/EMR Requirements

Definition

Backup and Recovery

Process Management

Business Analytics

Security Encryption

Strategic Planning

KeyPerformance

Indicators

Recovery Assurance

Business Development

Solutions Integration

Healthcare Solution Services

• Process Management:– Define and Document Processes (Operations)– Process Information Source (Development)– Process Flow Architecture (Workflow)– Process Stage of Maturity (Strengths and

Weaknesses)– Quality Factor– Total Quality Improvement (TQI)– Total Quality Management (TQM)

Healthcare Solution Services

Solutions Integration

Office/Clinical Assessment

EHR/EMR Requirements

Definition

Backup and Recovery

Process Management

Business Analytics

Security Encryption

Strategic Planning

KeyPerformance

Indicators

Recovery Assurance

Business Development

Healthcare Solution Services• Backup and Recovery:

– Business Continuity– Recovery Management

• Recovery Point Objectives (RPO)• Recovery Time Objectives (RTO)

– Business Data– Cloud Backup– Recovery Testing

Healthcare Solution Services

Solutions Integration

Office/Clinical Assessment

EHR/EMR Requirements

Definition

Backup and Recovery

Process Management

Business Analytics

Security Encryption

Strategic Planning

KeyPerformance

Indicators

Recovery Assurance

Business Development

Healthcare Solution Services• Recovery Assurance:

– Auxiliary Office Applications– Auxiliary Office Technology and Data– Computer Image– Recovery Management

• Recovery Point Objectives (RPO)• Recovery Time Objectives (RTO)

– Offsite Backup– Recovery Testing

Healthcare Solution Services

Solutions Integration

Office/Clinical Assessment

EHR/EMR Requirements

Definition

Backup and Recovery

Process Management

Business Analytics

Security Encryption

Strategic Planning

KeyPerformance

Indicators

Recovery Assurance

Business Development

Healthcare Solution Services• Strategic Planning:

– Mission, Goals and Objectives– 2-5 year plan– Health Insurance Exchange (HIE)– Service Oriented Architecture (SOA)– Process Redesign– Practice Growth Plans– Enterprise Architecture (EA)– 6 month to 2 year Tactical Planning

Healthcare Solution Services

Solutions Integration

Office/Clinical Assessment

EHR/EMR Requirements

Definition

Backup and Recovery

Process Management

Business Analytics

Security Encryption

Strategic Planning

KeyPerformance

Indicators

Recovery Assurance

Business Development

Healthcare Solution Services• Security Encryption:

– Health Insurance Exchange (HIE)– Security Audit– Government Regulations and Compliance

• Health Information Privacy Act (HIPAA)– Electronic Protected Health Information (EPHI)– Protected Health Information (PHI)

• Payment Card Industry (PCI) Data Security Standard (DSS)

• Gramm–Leach–Bliley Act (GLBA)

Healthcare Solution Services

Solutions Integration

Office/Clinical Assessment

EHR/EMR Requirements

Definition

Backup and Recovery

Process Management

Business Analytics

Security Encryption

Strategic Planning

KeyPerformance

Indicators

Recovery Assurance

Business Development

Healthcare Solution Services• Key Performance Indicators (KPI):

– Identify Performance Goals and Objectives

– Define and Document KPI’s for G&O– Establish Meaningful Reports– Publish daily, weekly and monthly

trend reports– Run Exception reports– Define and Document Critical Success

Factors (CSF)

Healthcare Solution Services

Solutions Integration

Business Development

EHR/EMR Planning & Selection

EHR Training Implementation

Interfaces

QualityImprovement

HIE Implementation

Mobility

Healthcare Solution Services• EHR EMR Planning and Selection:

– Define or validate Practice Goals and Objectives

• List Practice Requirements– Define and Document desired EHR EMR

features and functions• Feature/Function Comparative Matrix• Quantify Monetary IT and Business Benefits

– Define future practice strategy and requirements

– EHR Systems Comparisons by function• Based on defined Practice requirements

– Cost Benefit Analysis (CBA)– Make Final Selection

Healthcare Solution Services

Solutions Integration

Business Development

EHR/EMR Planning & Selection

EHR Training Implementation

Interfaces

QualityImprovement

HIE Implementation

Mobility

Healthcare Solution Services• EHR Training and Implementation:

– Project Management oversight– Install WAN, Routers, Ptrs, Laptop, Scanner,

etc, as Req.– Hands on training sessions– On-sight and/or phone support– All EHR features and functions covered– One-on-One, as required, with front office,

back office, providers, staff, etc.– Provide Guidance with implementation– Assistance with Practice Set-up– Assistance with Implementing Appendix “A”

initiatives

Healthcare Solution Services

Solutions Integration

Business Development

EHR/EMR Planning & Selection

EHR Training Implementation

Interfaces

QualityImprovement

HIE Implementation

Mobility

Healthcare Solution Services• Quality Improvement:

– Documentation and Validation of existing process flows

– Process Infrastructure Maturity Assessment – User EHR/EMR to improve process Efficiency– Security

• Health Information Exchange (HIE):– Patient Records– Hospital Records– Insurance Records– State Requirements– Etc.

Healthcare Solution Services

Solutions Integration

Business Development

EHR/EMR Planning & Selection

EHR Training Implementation

Interfaces

QualityImprovement

HIE Implementation

Mobility

Healthcare Solution Services• Mobility:

– Define Mobility Requirements– Identify Tech devices (lap tops, Smart

phones, I Pad, Tablets, Etc.)– Security Policies and Procedures

• Interfaces:– Identify Source/Target Processes– Define compatibility Requirements– Exchange Translation– Options Available in the Marketplace

Appendix A: Practice Fusion EHR• EHR Features

– Charting– E-Prescribing*– Labs*– Scheduling– Messaging– Documents– Reporting– Billing

• E-Prescribing*• Medical Charting• Scheduling• Referral Letters• Lab Integration*

• Patient Management• Clinical Collaboration• Medical Documents• Reporting• Secure Messaging• Medical Billing• Patient Health Records – Health

Information Exchange (HIE)• Health Insurance Exchange• EMR Integration & API• Mobile EMR• Unlimited Support