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Transcript of Capability Document New 2016
Hudson Global Resources
Capability Overview for
xxxxx
[YOUR NAME][YOUR POSITION]
Hudson [YOUR PRACTICE AREA]
Contact Information:T: +44 (0)[YOUR NUMBER]
E: [YOUR.NAME]@hudson.com
FROM GREAT PEOPLE TO GREAT PERFORMANCE®
Contents
About Us..........................................................................................................................1Office Locations...............................................................................................................2Recruitment – Our Sectorised Approach.........................................................................3Other Services / Value Adds............................................................................................5Account Management......................................................................................................8Candidate Sourcing.........................................................................................................8Hudson as a Supplier.....................................................................................................10Conclusion.....................................................................................................................10
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About UsHudson is a leading provider of recruitment, recruitment process outsourcing (RPO) and talent management
services worldwide.
As part of Hudson Global Resources Ltd (NASDAQ: HSON), we employ over 1,600 professionals in core
markets across Europe, the Middle East, the United States, Canada, Australia, New Zealand and Asia,
serving clients and candidates in 18 countries. Financial Information can be found on our website.
We provide a range of bespoke human resources services to help clients attract, select, engage, develop and
ultimately retain their talent more effectively. Hudson accomplishes this goal through three core divisions:
RecruitmentMid-level to executive recruitment operating on a search and selection, permanent, temporary/contract
and interim basis across all major industry sectors and functional disciplines (e.g. Accounting &
Finance, HR, IT, Legal, Marketing & Communications, Sales, Supply Chain & Procurement.
Outsourced SolutionsHudson has proven capability to provide a range of solutions for clients and has core competencies in
all areas of Recruitment Process Outsourcing (RPO) and volume recruitment.
Talent ManagementOur Talent Management division specialises in talent selection, talent development and talent
effectiveness solutions.
Office LocationsHudson offers a global reach with national scope and a
local touch. We have a network of offices across the
globe with key operations across Europe, North
America, Asia and Australia.
In the UK we have offices in Reading, Milton Keynes,
Birmingham, Glasgow and Edinburgh, with our Head
Office in Central London.
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ClientsHudson works with a diverse client base ranging from entrepreneurial start-ups and SMEs through to Blue
Chip multinationals. We currently work with over 70% of the FTSE 100 companies in the UK and across all
private and public sectors.
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Recruitment – Our Sectorised ApproachIn order to offer our clients a better service and to ensure alignment with the industries they operate in,
Hudson utilises a sector and functional business matrix model. As well as having specific functional expertise,
Hudson consultants work in vertical markets to ensure clients receive maximum benefit and expertise from
specialist industry knowledge through total focus on this area.
Hudson recruits for clients across the following industry sectors, amongst others:
Banking
Energy, Natural Resources & Utilities
Financial Services
FMCG, Retail
Gaming
Legal & Professional Services
Logistics & Distribution
Manufacturing & Engineering
Media & Internet
Pharmaceutical & Healthcare
Public Sector
Technology & Engineering
Telecommunications
Tourism & Leisure
Our consultants combine deep sector specialisation with functional expertise. Each is an expert within a
specific professional function which allows them to understand their clients’ requirements and better match the
ideal candidate to each unique role.
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Hudson consultants typically have a number of years’ recruitment industry experience and many also have
industry experience; for example many of our Accounting and Finance team are qualified accountants and a
number of qualified lawyers make up our Legal practice. This allows our consultants to understand the
requirements of the roles they are recruiting for intimately and also helps them to build strong relationships
with hiring managers and candidates alike.
Hudson consultants will also focus on an area of the market, for example the Public Sector, Commerce and
Industry etc. as we are aware that cultures vary dramatically as do the demands of the clients depending on
sector. This deep specialisation allows us to build relationships built on trust, backed up by delivering on what
we have said we will do for our clients.
We source candidates for a mix of permanent, temporary and interim positions using a range of
methodologies from print and online advertising, networking and established selection methods to find the
best people for our clients.
Other Services / Value AddsHudson can provide a number of additional services to further enhance your recruitment processes.
Recruitment Process OutsourcingFor many clients, the most appropriate solution for their recruitment needs is to outsource part or all of their
recruitment process. Hudson has the capability to work with its clients to establish what parts of the process
would be most effectively supported by us.
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Hudson provides tailored solutions across the full spectrum of the HR, recruitment and resourcing
environments. Services may be managed on-site or off-site to suit the needs of the business, throughout both
the UK and Europe. We have substantial experience in providing managed service recruitment models,
having implemented over 50 solutions across the globe.
The range of services provided by our RPO division also includes:
Change management
Consultancy services
Contingent workforce management
Functional project management
Process engineering and enhancements
Recruitment technology
Talent acquisition
Vendor management
Hudson Talent ManagementAt Hudson, we have over 32 years’ experience in advising and supporting our clients to optimise
organisational performance through people. Every year we invest in research and development, creating
powerful solutions and tools to help you get the most from your talent.
Our clients look to us for support when they need to:
Improve the accuracy and efficiency of hiring and promotion processes
Clearly understand employees’ strengths and development needs
Improve management and leadership capability
Identify and/or validate high potentials or successors for key positions
Develop structured career and development opportunities for employees
Support managers and affected employees with smooth transition processes
Our Talent Management division partner with our recruitment consultants and clients around the world to
design and deliver bespoke assessment and testing strategies to ensure our client’s recruit and retain the best
talent. We utilise a range of tools including our Pulse Assessment, psychometric and business simulation
assessments to help our client’s mitigate the risk of making a poor recruitment decision.
The team can produce comprehensive reports from our assessment findings which offer deep insights into
your shortlisted candidates’ behavioural preferences, motivation and potential. Our reports can also assist with
the onboarding process by providing management and development tips to help our clients support their new
talent.
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Our recruitment consultants recently partnered with Talent Management to produce Pulse reports for
candidates shortlisted for a Director role at Boehringer Ingelheim; we also utilised our Business Attitudes
Questionnaire (BAQ) to assist HM Revenue and Customs with recruiting and retaining the best Head of
Commercial Law for their business.
Hudson Pulse AssessmentHudson’s unique Pulse platform integrates various psychometric assessments to deliver a time-efficient,
flexible and cost-effective solution, while still providing valuable insight regarding fundamental capability to
make informed talent decisions. It is a consistent, transparent, fair and objective tool to support recruitment
processes and add further information to consider when making selection decisions.
The following proprietary Hudson assessments can be delivered through the Pulse online platform:
Personality Assessment (a British Psychological Society Registered Test)
Motivational Questionnaire
Cognitive Ability Assessments, including abstract, numerical and verbal reasoning tests.
Hudson’s Pulse platform automatically combines all assessment results into one, easy to read report. Results
are reported against competencies; helping you to understand how preferences and ability can translate into
work-related behaviours. The following reports are available:
Selection: for HR and Hiring Managers and includes
tailored competency-based interview questions for
probing
Development: candidate feedback report, including
specific tips and development advice on how to build
capability based on their assessment results
Coaching: for Line Managers and provides targeted on-
boarding advice on how to support and grow areas of
potential
Furthermore, our Pulse reports are tailored to your specific role profiles, ensuring the assessments delivered
are aligned to your role requirements and critical success factors. Tailored role profiles provide an even better
understanding of candidate ‘fit’ and are created using the Hudson 5+1 Capability Framework, which can be
aligned to many third party or client-specific competency frameworks. Creating a tailored Pulse profile is ideal
for high demand, critical or often-assessed roles and can be used for benchmarking and analysis to identify
factors that distinguish between high and low performance.
Hudson Executive
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Hudson Executive is an executive search and selection recruitment service for senior positions and business
critical hires across the UK.
We work in partnership with our clients to design and implement a bespoke executive search strategy. Our
solutions are delivered by experienced, insightful executive recruitment professionals, supported by a powerful
range of proprietary tools and assessments – all underpinned by a rigorous scientific approach to research
and development.
Our robust approach helps ensure that our clients have the right leaders and high potential people in place to
deliver against your corporate and commercial objectives. Helping to mitigate the risk of failure in hiring,
retaining and developing business critical leaders.
The first few weeks and months in a new role can be critical determinants of future success. Armed with the
output of our robust testing programme, our Talent Management specialists work with our clients to devise
and implement a bespoke onboarding programme with the specific aim of integrating new recruits into the
organisation as quickly as possible.
Thought LeadershipAcross the UK Hudson contributes to labour market research to independent bodies that then aggregate our
response with other commentaries on the market. We regularly contribute to the KPMG Monthly Report, from
this we are able to access up to the minute data we can share with CLIENT. We also work with APSCo and
the REC to contribute to publications and sector focus groups.
Our website has a section dedicated to ‘Latest Thinking’ articles which are written by our consultants on a
variety of recruitment topics. Hudson’s R&D department regularly uses the data (anonymous) captured from
our various assessments, and works with leading European Universities to produce White Papers and
Thought Leadership on a wide range of topics such as ‘Women in Leadership’, ‘Generational Differences’ and
‘Emerging Leaders’ to name a few.
Bespoke Management InformationUnlike most of our competitors who have adapted existing systems to suit their business, Hudson has
developed our own internal CRM system, TalentDesk (TDK). TDK is a single front office system for Europe
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and allows access to European management information to service opportunities. TDK is the first recruitment
CRM system to be powered by the Google search engine, and allows ranking by importance and highlighting
keywords in less than five seconds.
TDK enables our consultants to produce comprehensive, detailed reports for clients that are presented
consistently on a weekly, monthly, or quarterly basis. Reports can be provided in Excel and Word formats and
customised to meet your operational needs and time lines.
The following KPIs are typically reported to clients:
Requirements received (Volume, Job Title, Functional Area, Business Unit, Location)
Candidates submitted
Number of interviews requested / held
Number of offers made
Number of offers accepted
Average time between candidate submission and first interview occurring
Average time between first and second interview
Weekly or Monthly MI reports will be agreed at Contract Award stage and form part of our jointly agreed
Service Levels. The format and frequency of the reports will also be agreed. Quarterly and bi-annual reports
can provide consolidated reports (searchable through pivot/drop downs) which offers clients the opportunity to
manage reporting at functional levels or by location.
Market IntelThe Hudson Account Management Team continually monitor and assess recruitment techniques, market
rates, industry changes and performance issues. Hudson undertake on-going industry sector specific research
to enhance our position as knowledge/thought leaders and equip our consultants with the information they
need to develop a true understanding of the dynamics of the sectors in which their clients are working.
EventsWe undertake numerous events across Hudson; we partner with SMES to host employment law update
events which provide overviews on developments in employment legislation and we also hold events to
engage our clients in our thought leadership programmes.
Account ManagementAt Hudson we firmly believe that building effective partnerships with our clients is essential. This process
begins by investing considerable time in gaining knowledge of every aspect that makes your business unique
by really understanding your culture, history, values, vision, company structure and most importantly your
people.
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We believe in providing bespoke account management processes to all clients and have the range and depth
of resources, knowledge and experience to successfully deliver this to you depending on the range and
frequency of your recruitment. Our effective and robust approach to account management is characterised by
the following:
Control - the provision of simple to engage with business models that meet your needs
Measurement - robust and meaningful management information to ensure we can measure, improve
and continuously improve the service levels.
Cost - delivering cost control, opportunity cost control and risk avoidance.
Efficiency - ensuring an efficient service across all aspects of service delivery.
Innovation - we will combine excellent traditional practices with web and technology based solutions.
Advisory - providing first class advice and research as a Trusted Advisor
Compliance - in house expertise on Legal issues affecting employment.
We have a governance schedule for each account which sets our roles and responsibilities and review
periods. We work closely with our customers to listen to their feedback and continually review our service and
develop our relationships:
Daily - Operational discussions on active vacancies, operational process, procedure and queries
Weekly - Review of the week’s Open vacancies, Offers Made (for invoicing purposes) and Roles
Cancelled or put On Hold. Review change requests for sign off.
Fortnightly - Update on project progress, raise key challenges and risks as appropriate. Provide a two
way communication forum.
Monthly - Update on Continual Improvement Plan, Action Tracker, Challenges & Successes. Provide a
two way communication forum.
Quarterly - Overall review of the Service versus KPIs / SLAs.
Candidate SourcingInitially, Hudson will work closely with our client to fully ascertain the role specifications and the ideal
candidate profiles. Further understanding of our client’s requirements allows us to map our specific attraction
and sourcing strategy which will ensure we reach a wide, specifically targeted candidate audience with the
skills our clients requires for the roles. Our searches typically utilise a range of online and offline recruitment
channels comprising:
NetworksOur initial step would be to reach out to our networks, primarily made up of passive candidates, to identify
suitable leadership individuals.
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Hudson has a large and robust network of both clients and candidates, which has been developed over 20
years of recruitment across both private and public sectors and all industries. Hudson is a well-known brand in
the specialist press and attends sector specialist events and local networking groups.
We have found that a proactive campaign to target potential candidates significantly increases your chances
of filling a role at the first attempt. Engaging with our networks has proved very effective in similar campaigns
and over 40% of our placed candidates are identified in this way.
ReferralsIt is not unusual for clients to recommend colleagues who are seeking new opportunities or for active
candidates to refer their contemporaries. Most importantly, our reputation for professionalism and honesty in
the market allows us to continually develop this network and constantly regenerate our candidate pool.
Social NetworkingThere is a considerable amount of detail that can be obtained from networking sites including career paths,
employee population and analysis, new hires and key employees. All of our consultants undertake a
mandatory 9 part external training programme on the use of LinkedIn to ensure that they are able to maximise
their use of this resource. Many of our consultants also operate their own LinkedIn groups to help pool
relevant candidates in their chosen area of expertise
Our Hudson LinkedIn page has over 177,000 members, a growth of 50% from the previous year, and had
over 25,000 views in 2015, an increase of 270% from 2014. We were also voted the 4th Most Socially
Engaged Recruitment Company in the world by LinkedIn, demonstrating our global reach and ability to
engage with clients and candidates.
Job BoardsTo back up our proactive searching we would advertise the roles on a number of websites. Advertising across
role/sector specific and general job boards will ensure we cover as much of the market as possible.
Hudson Digital Solutions is our on-line advertising option that utilises a range of recruitment sites which are
not only the most popular, but best suited sites for these positions, individually tailored to your requirements.
This is a value-for-money and effective way of maximising awareness in the candidate market. All vacancies
are advertised on Hudson’s website where we also offer expert advice to employers (including information
about Hudson events, salary guides) and job seekers (CV and Interview advice etc.).
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Hudson Website and DatabaseHudson has an excellent website with the capacity to create ‘featured jobs’ with branded banners from our
home page.
Our database has been formulated as a direct result of previous search activity and ongoing investment in
innovative advertising, internet and marketing campaigns. Each candidate who registers their interest with
Hudson is loaded on to our database where comprehensive details are recorded and key skills are coded.
Searching on our database allows the consultant to pinpoint exact skills of both active and inactive
candidates, in addition to providing a valuable source from which we carry out strategic networking and bring
about referrals for the skills you require. Hudson’s database has over 900,000 registered candidates globally.
Our focus is on maintaining a neat database and data integrity so we are able to effectively search throughout
our extensive national databases. This enables us to source additional potential candidates open to re-
location, as well as utilising contracts, clients and existing candidates to bolster the candidate pool
Hudson as a SupplierMany of our client agreements are long-standing, with some totalling more than ten years, illustrating the
strength of Hudson’s client relationships. In summary, the key benefits that we believe you would derive from
having Hudson as a preferred supplier can be summarised as follows:
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Dedicated account team with an Account Manager as single point of contact
Tailored process and delivery according your specific requirements
Visibility of performance and continuous performance measurement
Access to competitive advertising rates with key recruitment media
Access to competitively priced packaged internet advertising
Specialist consultants with specific market knowledge and expertise in your industry sector
Coverage of all skill levels, supplying permanent, contract and temporary workers
Innovative candidate attraction methods combining traditional and on-line media
Longevity and brand strength attracts passive job seekers
Substantial candidate database, refreshed daily
Access to our annual salary survey data
High level of temporary worker assignment care through our dedicated contractor care team
Understanding and application of diversity and equal opportunities practices
ConclusionWe hope that the information contained within this document provides you with a brief overview of Hudson
and how we can potentially benefit your business. I am confident that we are able to add value to your
organisation and look forward to discussing your opportunities in more detail.
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