Company

Operations

Conclusions

Annexure &

FAQs

Verve Global Services, India a leading

staff augmentation company operating

globally in the United States, Europe

and APAC region. Over these years, it

has created an ideal position that serves

as a premium service provider of

Recruitment Process Outsourcing (RPO)

services.

Verve has established in the year 2009 has been formed to provide end-to-end and

modular Recruitment Process Outsourcing (RPO) solution to clients across different

verticals in the areas of:

Verve Global Services

About

Verve’s Headquarter:

B 1, 703, 7th Floor, The Cerebrum IT

Park, Kalyani Nagar Pune, 411014, in the

state of Maharashtra, India.

Company

To constantly help out our customer’s capability to well manage the sequence of facts, information and data.

To provide active and result-oriented solution with research, technology, ideas and

creativity as key drivers.

Provide efficiency in hiring process with high quality talent pool.

Flexibility for new market opportunities

Build Relationships

Grow organically through

strong management &

effective planning

Be Global

Connect and scale

globally

Drive

Innovation

Lead with technology

and content innovation

Influence Strength

Recognize the key strengths

& relatively utilize them in

the new era of global

business

Operations Sales Support

ORGANIZATION STRUCTURE

Mr. Shambhoo Phalke

CEO

He as a CEO introduces innovative marketing solutions for building

new clients. He has also been responsible for building strong internal

systems & making Verve perform as one efficient engine across

verticals

Ms. Shital Sandil

Sales & BD

Ms. Archana

Ambike

HR &

Recruitment

Mr. Sanjiv

Singh

Service

Delivery

Manager

As a business development

executive she nurtures

relationships with existing

clients and develop new

business opportunities

She works as an integral

part of the operations team,

assisting them in monitoring

performance of employees,

recruitments and bringing

up efficiency to ensure

smooth process of

operations

As a service delivery

manager he manages the

teams and synchronizes

with clients & business

generation& its growth

Mr. Rajesh

Agrawal

Administration

He interfaces

successfully with all

other departments in

the organization for

smooth functioning

Ms. Manisha

Kanojia

Head- Legal &

Corporate Affairs

She heads the Legal &

Compliance unit. She is also

responsible for heading the

Incorporation of subsidiaries in

London, Singapore, Malaysia,

USA, Dubai & its legal

Compliance

Mrs. Sheetal

Shinde

MIS

Executive

She prepares & maintains

the MIS information in 4

levels of collections,

analysis, inference &

decision.

TEAM

OPERATIONS

KEY PERFORMANCE INDICATORS FOR SOURCING

Beyond Scrutinizing Trend

For the benefit of the client, we develop a sourcing strategy for the sourcing process.

Firstly we understand where the client is and at that very moment it helps us to identify

what they want to achieve as a business. After understanding the business need, we

prepare a plan of action

Process

Identify a number of potential candidates for an open position

This means to contact and network with profiles to influence professional working sites

like LinkedIn & Job Boards

Number of resumes sourced per job depends on the nature of the job.

For Example

Pure Sourcing – Between 25 to 30

Sourcing (Active Candidate) – 10 to 15

End to End Recruitment – 4 to 8

It requires a turnaround time of 24 hours to build a pipeline of candidates because this

requires an email address, telephone/ mobile number or the acceptance to connect on

a network – Social or Professional.

A dialogue is initiated to evaluate the interest of the candidate, once it is done, the

profiles will be shared. Henceforth, recruitment process begins

Services

Indexing helps create a guide for your document database. We handle virtually

any subject matter, and welcome very large/complex projects. We help

organizations to easily manage their information and data in a way that is

easily accessible.

Since there is no common standard of making resumes, professionals all across

the globe build it as best suited to their needs, however you might be require

it in a unique acceptable format to improve efficiency and reduce time taken

for short listing. Our specialized team with eye for details can format profiles

on your behalf to the required standard format.

Data cleaning services aim not just to clean the data, but also to bring

uniformity to different data sets that have been merged from other sources i.e.

entering correct interpretations, checking correct filed entries, removal of

duplication; in records, deletion of garbled data and manual quality check.

Database services include, rebuilding, normalization, verifying, enriching &

appending missing data on your documents. We do whatever it takes to

provide you with accurate and updated data as Data are the most valuable

business assets.

Routine

Services

Sourcing

Services

In order to quickly create a talent pool of active and passive candidates, meet

local demands, and reduce the time to fill, Verve combines traditional sourcing

tools as with social networking strategies. Our experts search through pool of

resumes, on demand basis and then updates in client database in a requisite

format.

Placement

Services

End to Placement:

We acquire complete responsibility of your staffing needs and undertake all

activities right from initiating a strategy to maintaining follow-up till the

employee is on board. The scope of our end-to-end services include:

recruitment planning, strategy development, sourcing, screening, selection and

on-boarding.

Partners

Product partners

Job boards

Naukri

Naukri is one of the three major job

portals operating in India. It is

exclusively targeted towards entry level

hiring .Maintaining the largest database

across various courses in India; it brings

relevant employers and prospective

students in touch with each other.

LinkedIn

LinkedIn is a business and

employment-oriented social

networking service that operates

via websites. It is mainly used

for professional networking, including

employers posting jobs and job seekers

posting their CVs.

Monster

Monster is one of the most popular

career websites on the internet which

provides relevant profiles to

employers and relevant jobs to

jobseekers across industry verticals,

experience levels and geographies.

Dice

Dice.com is a career website,

serves information technology

and engineering professionals.

We mainly use Dice for mid –

higher level IT & engineering

professionals.

CareerBuilder

CareerBuilder.com is one of the most

visited employment website in the

United States. We use it for entry level

to mid-level professionals search in IT

and Non-IT Sector

Zoniac

Zoniac is one of the ATS (Applicant

Tracking System) we have been

using past 5 years. It is a 360

degree applicant tracking system

that helps us to make more

placements affordably and

quickly. It is a superior product to

meet our emerging needs.

BPS Group

Project Resource Partners

Beaumont Consulting

Conclusion

Client showcase

Lee People Asia

Carmichael Fisher

Astbury Marsden

Chandler Macleod

Olmec

Team Energy Resources

Michaelbailey Associates

2016

Projected

2013

2015

2014

Turnover

Verve has entered 2016 as more efficient organization keenly focused on

team and client building. Due to this our investments & profits continue

to excel as e e pa d Ve e’s ole as a t usted pa t e s to ou lie ts.

Ve e’s pe fo a e e ded up a ea of solid ea i gs g o th, a d e are very pleased with our strong operating influence and strategic

execution throughout 2015 as well. The company achieved increase in

the revenue in 2015. The key to success was the integrated

implementation of operational excellence initiatives.

$ 112,804

$ 196,382

$ 221,951

$ 257,464

Standard Quality of

Hires

Scalable

Recruiting

Capacity

Cost Reduction

Flexibility

working (in your

time zone)

Analytics &

Reporting

Quality Handling and

Response Management

TAT

(Turnaround

Time)

Benefits

Testimonials

"Tha ks to Ve e’s u i ue o-managed hybrid engagement model. Verve was able

to give us the edge and the extra help we needed to face competition. We are

impressed with the speed and quality of development, which has been achieved

and encouraged us to entrust maintenance too. They really go beyond what is even

expected from them, they are relentless and will not rest until they have achieved

delivery objectives."

Dev Desai- Devix Corporation

"We set up our own offshore RPO facility, but after a disastrous 12mth pilot we

turned to Verve. We have been working with Verve for 12 months and they are a

alua le o po e t of ou e uit e t p o ess. I’ o e tha happ a ti g as a reference site."

Peter D.

An NYSE listed Tier one worldwide information technology consulting services

and Solution Company, employing 35,000 worldwide. (USA)

"12mths ago I had no idea that we would have a team of 18 from Verve. All of our

Recruiters appreciate the additional support that their eRecruiters are able to give

them."

Martin S

Top 100 Global Staffing

Company (USA /

"Over the three years we have worked together we have both grown beyond

recognition. Verve has played a major part in this."

Colin B

IT Recruitment Company (UK)

"It was pleasure to work with you, very supportive and met our expectations. I

can recommend your excellent work! "

Anna

One of the world-leading manufacturers of coding, printing and laser marking

products, fluids, and accessories.

"I would like to take this opportunity to extend our appreciation to Verve BPO.

For the excellent service and quality work we have received. Since 2004, we

ha e ’t fa ed a ualit issues o deli e dela s. Tha k ou a d est wish for

future success. "

Lilli Ann

"First, let me express my good wishes to Verve BPO, who have become our

long-term business partner, since 2002. We have always laid our trust on your

(Verve BPO) service and that indeed has led us save thousands of dollars spent

on operational cost here. The level of professionalism practiced, quality

maintained and proactive communications is worth mentioning. "

Medeflow

"Hi All,

I just wanted to thank you for all the hard work that you have put in over the

past month. It has been very busy and things look like they are getting busier,

which is good. I have a few things that I am going to roll out with you in the

next couple of weeks; these should make things run smoother for all – after all

that is what e a e all looki g fo ….a easie o ki g life. I have been very

pleased with the quality of work you have produced and the commitment you

have shown towards our business. So thank you, it’s all e u h app e iated. Synovate

"This is very good and your audit was very comprehensive. I like the monthly

summary for the entire location. That is perfect and what we are looking for and

we like the fact we can export this into excel. Thank you and I look forward to

working with you and your team."Thanks,

Chris Kelly, Kelmar Safety Inc.

"Verve has been my 'good work companion' since I first joined Carmichael

Fisher in 2012, their diligence and commitment to formatting resumes has

been unstoppable! They are fast; they have good attention to details and a

pleasure to work with. Thanks.

Velma C

As a us e uite , usi g Ve e has st ea li ed esu e p epa atio process. I love that I can send a batch across and they are turned around

with a couple of hours. Efficient & effective. I lo e it!

Liska Turner – Executive Consultant

Not-for-Profit – Beaumont Consulting

Testimonials Contd…

Case study

Michael Bailey Associates is an independent staffing company providing staffing solution services

to their clients from different sectors. Since 2003, Verve Global Services is providing sourcing

se i e fo its U ited Ki gdo ope atio s. The lie t’s e uit e t tea ide tified the hiring surge

as a major drawback for its recruiters in Switzerland. Looking at our performance and dedication,

the company chose Verve to implement an end-to-end solution for its team.

CHALLENGE

It was absolutely a new region so lot of research was required

The client required sourcers to operate according to their time zone.

REFINED PROCEDURE

Verve Global Services was selected to implement an end-to-end recruitment solution to fill as many

as positions. The solution encompasses:

The project began with a team of two recruiters, one researcher and two support staff

members. The work started small with three positions in a week for first month, and then

three in each day of the following three months. The team then up-scaled to four recruiters,

two researchers and two team coordinators.

Ou Re uite s o k a o di g to lie t’s ti e zo e a d ha e t o lie t alls e e da o e in the start of the day when requirements are allocated and second at the end of day to

give a brief about the submissions and challenges)

Sourcing and pre-screening candidates (including video interviewing and administering )

Facilitating the interview and selection process.

Coordinating reference checks and job offers process

Assisting in the new-hire on-boarding process.

Recruitment for Switzerland market has been direct through cold calls, Switzerland-specific job

oa ds e.g., Mo ste , jo s. h a d jo up. h , Li kedI , a didate efe als a d Ve e’s a didate’s database. Once candidates are pre-screened, recruiters are able to divulge the name of the hiring

company and actively market the organization and the benefits of working there.

Once hiring is under way in earnest, the company will measure the success and experience of

Ve e’s se i e ia satisfa tio su e s se t to andidates and hiring managers.

SUCCESS

Excellent candidate results – Afte a eek’s f ee t ial, the lie t as utte l satisfied ith the ualified esu es ou sou e s su itted to the a d Ve e’s sou i g tea as a d is still submitting qualified candidates for each requirement before the turnaround time.

Exceeding client goals – Overall, throughout the course of the engagement, Verve exceeded

client-set goals exceptionally.

Successful partnership – Our sourcers were also able to build successful partnerships with

the lie t’s e uit e t tea .

Carmichael Fisher, a recruitment and executive Search Firm and Project Resource

Partners are premier International Executive Search firms with global reach. Verve Global

Services has been supporting them with CV formatting for past several years for their Australia

region.

CHALLENGE:

Operating with one two of our major clients for past many years, we had a situation

wherein our clients wanted some of our resources to start work early.

Client needed us to operate according to their time zone. Earlier the shift started at

5:3 a hi h as . a a o di g to lie t’s ti e zo e ut late the wanted us

to start at 8.00 am their time which was 2.30 am India time.

SOLUTION:

Knowing for a fact that we have a long term relationship with both of our clients we

had a o e a out ou e plo ee’s safet as the ill eed to epo t to o k at midnight.

Keeping our employees safety and addressing to our clients demand we came up with

a solution of making few of our resources login at 11:30 PM rather than 2.30 AM.

SUCCESS:

Excellent results – Ve e’s esou es ould deli e the se i e efo e the turnaround

time.

Exceeding client goals – Overall, throughout the course of the engagement, Verve

Global Services exceeded client-set goals.

Successful partnership – Verve Global Services was also able to build successful data

processing partnerships and leadership team partnerships.

Annexure

Annexure.1

Annexure.2

B 1, 703, 7th Floor, The Cerebrum IT Park, Kalyani Nagar Pune, 411014, in the state of Maharashtra, India.

B1, 703, 7th Floor, The Cerebrum IT Park, Kalyani

Nagar Pune, 411014, Maharashtra, India.

interact@vervegs.com

+91 20 4019 9999

+91 20 4019 9900

www.vervegs.com