Caffeinated Ideas and Ideals: A Highly Decentralized IT Organization's March toward "One IT" and...
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Caffeinated Ideas and Ideals:
A Highly Decentralized ITOrganization's March toward
"One IT" and "One ITSM"
Sue Gavazzi
Christy Long
Mark Katsouros
Jim Leous
100 Slides in 50 Minutes
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One University, geographically distributed.
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This is the Appropriation versus Tuition
and Fees as a Percent of the General
Funds Budget graph that shows the
history of Tuitions and Fees versus
Appropriation from the years 1970through 2014.
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25,000+
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IT Leadership Council ITS Collab
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ITS CoffeeSeptember 2011
CC Image Courtesy of rachel_pics on Flickr
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Thought Piece
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ITSCollabDecember 2012
CC Image Courtesy of Penn State on Flickr
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ITSCollab Meetings
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Collaboration to Action
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Set the Stage
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Seek Ideas and Input
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Seek Understanding
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Trust / Decision Management
Service
Portfolio
Management
Communication
Talent
Management
Customer Relations
Project
Portfolio
Management
Voting / Prioritization
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Create a Business Case
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Define Project Team
Expectations
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Nominate Team Members
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Form Project Teams
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Review Deliverables
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Grist for Maximizing the Efficiency of Implementing These Projects
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Grist for Maximizing the Efficiency of Implementing These Projects
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Grist for Maximizing the Efficiency of Implementing These Projects
Important Relationships Between These Projects
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Important Relationships Between These Projects
Important Relationships Between These Projects
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Important Relationships Between These Projects
Important Relationships Between These Projects
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Important Relationships Between These Projects
Important Relationships Between These Projects
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Important Relationships Between These Projects
Important Relationships Between These Projects
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Important Relationships Between These Projects
Important Relationships Between These Projects
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Important Relationships Between These Projects
Important Relationships Between These Projects
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Important Relationships Between These Projects
Important Relationships Between These Projects
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Important Relationships Between These Projects
Important Relationships Between These Projects
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Important Relationships Between These Projects
Important Relationships Between These Projects
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Important Relationships Between These Projects
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Important Relationships Between These Projects
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p p j
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The IT Transformation Program
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IT Transformation Program
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IT Transformation Program
Service Portfolio Management
Project Portfolio Management
Resource Management
Service Catalog
Change Management
Knowledge Management
Service Asset and Configuration Management
Project Management
Incident ManagementService Request Fulfillment
Problem ManagementService
Operation
Service
Transition
Service
Strategy
Service
Design
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“The Magic”
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Q V di ?
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Quo Vadis?
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18 Months after our
“CaffeinatedExperiment”
began...
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ITX is standing up on its
ownITSCollab supports it
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An SMO is established
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... but who owns it?
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82
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There is trust in the room.
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We’re at one of those “inflection points”
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Where are the “gaps?”
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Our original goal was tosend our message “out and
up”
How do we do this?
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How do we include others?
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...without getting too big?
...without losing thattrust?
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How do wedisseminate:
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How do wedisseminate:
our artifacts?
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How do wedisseminate:
our artifacts?our learning?
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We use Yammer for group
discussionsWe use the Confluence wiki for
saving artifacts
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Can we open these up and
still have that trust?
Will we still feel “safe” or
“comfortable” with our opinions?
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We’ve always had a liaison from
Senior Leadership.
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We’ve always had a liaison from
Senior Leadership.
Is that enough?
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We’ll be tackling all those questions
over the next few months...
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s?