C3437M-B Device Utility OC

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OPERATION/CONFIGURATION

C3437M-B (2/09)

Device Utility forPelco IP Devices


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Welcome

This manual explains how to download and use Pelcos Device Utility software. Use this software toperform the following functions:

Locate the IP address of the Pelco IP device.

Identify the MACaddress of the Pelco IP device.

Perform system upgrades to the Pelco IP device.

The Pelco Device Utility software is accessible on the resource disc shipped with the product or atwww.pelco.com/software/downloads/.

NOTES:

Pelco recommends connecting the camera to a network that uses a Dynamic Host ConfigurationProtocol (DHCP) server to address devices.

Do not use a hub in the network setup of the device. To secure access to the Pelco IP device, place the device behind a firewall when it is connected to a

network.

Pelco's IP cameras can also be used with an Endura system as an Endura Enabled device, Digital

Sentry, or a third-party system with Pelcos application programing interface (API). For detailedinstructions on configuring the camera using one of these systems, refer to the manual shipped withthe system.

For a list of compatible API partners go toxdn.pelco.comand register as a new user by following theon-screen instructions.

Network and processor bandwidth limitations may cause the video stream to pause or appearpixilated when an increased number of web-interface users connect to the device. Decrease theimages per second (ips) of the Web-interface video streams to compensate for network/processorlimitations.
http://xdn.pelco.com/http://xdn.pelco.com/http://xdn.pelco.com/


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Installation

To install the Device Utility software:

1. Insert the resource disc (shipped with the product) into the CD drive of your PC. The installationsoftware runs automatically (refer to Figure 1).

Figure 1. Preparing to Install

NOTE: If you do not have a resource disc, go to www.pelco.com/software/downloads/IPdeviceutility.aspxto download the Device Utility software.

2. The Introduction dialog box opens, click Next (refer to Figure 2)..

Figure 2. Introduction Dialog Box
http://www.pelco.com/software/downloads/IPdeviceutility.aspxhttp://www.pelco.com/software/downloads/IPdeviceutility.aspx


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3. Choose the install folder (refer to Figure 3). The default folder is C:\Program Files\Pelco\DeviceUtility. If you want to download the software to a different folder, click Choose, and then select adifferent folder. Click Next to continue with the installation.

Figure 3. Choose Install Folder

4. The Choose Shortcut Folder screen opens (refer to Figure 4). Select where you would like to createproduct icons. The default setting is Other (C:\Program Files\Pelco\Device Utility). Click a location,and then click Next.

Figure 4. Choose Shortcut Folder


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5. The Pre-Installation Summary screen opens (refer to Figure 5). Review the installation summary, andclick Next to continue the installation..

Figure 5. Pre-Installation Summary

6. The License Agreement dialog box opens (refer to Figure 6). Accept the terms of the license

agreement, and then select one of the following options:

Click Previous to return to the previous screen and make changes.

Click Cancel to stop the installation..

Figure 6. License Agreement


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7. The Installing Device Utility screen opens and a progress bar appears (refer to Figure 7). When theinstallation is complete, the Install Complete screen appears (refer to Figure 8). Click Done to finishthe installation.

Figure 7. Installing Device Utility

Figure 8. Install Complete


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Operation

LOCATE NETWORK DEVICESTo open the Device Utility software:

1. From the Windows Start Menu, select Programs, Pelco, Device Utility, and then click Pelco DeviceUtility.

2. The Pelco Device Utility software opens and displays Searching for devices in the upper-leftcorner of the screen (refer to Figure 9). Wait for the software to discover the IP devices connected tothe network; this process may take several minutes.

NOTE: You must have the JRE installed on your machine to view the Device Utility. If you receivean error message or an X appears on the page, install JavaSE JRE available on the resource disc(shipped with the product). You can also download a copy at www.java.com.

Figure 9. Searching For Devices

The Device Utility lists all IP devices found on the network (refer to Figure 10). The following informationfor each IP device is displayed:

Version: Displays the software version of the IP device. Update: Updates firmware and language files, when required.

Model: Displays the model number of the IP device.

Device Name: Displays the user-friendly name of the IP device.

IP Address: Displays the IP address for devices connected to the same virtual local area network(VLAN) as your computer.

MAC Address: Lists the serial number of devices connected to the same VLAN as your computer.

Status: Shows the status of devices connected to the same VLAN as your computer. An Onlinestatus indicates that a device is available, an Offline status indicates that a device is found but isunavailable, and an Updating Camera status indicates that the device firmware is currently beingupdated. The Connect button is also located in the Status field for each device.
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Figure 10. List of IP Devices

VIEW THE DEVICE USING A WEB BROWSER

1. From the list of IP devices, select the desired device, and then click the Connect button located inthe Status field.

2. The IP device Login screen opens. Type admin (all lowercase) in the User ID and Password text boxes(admin is the default password).

NOTE: For security purposes, it is recommended that you change the password after you log on for thefirst time.

3. Click Login.

NOTE: For detailed information about using IP devices with a Web browser, refer to the operationmanual shipped with the Pelco IP device.

SEARCH NETWORK

1. Click Search Now to locate any new devices connected to the network.

2. Searching for devices is displayed in the upper-left corner of the screen. Wait for the software to

discover the IP devices connected to the network; this process may take several minutes.

All IP devices found on the network are listed.


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UPDATE FIRMWARENOTE: Perform system upgrades only when necessary. Firmware upgrades are not necessary if thesystem is operating properly.

Updated firmware and language files can be uploaded to the device. To update firmware:

1. Open the Pelco Device Utility software.

2. Locate any device or devices that need to be updated in the Update field.

3. Click the Update Firmware button.

4. Select the desired file and click Open.

5. The Perform Update dialog box opens, perform one of the following options:

Click OK to accept the update.

Click Cancel to close the dialog box.

The Status field changes from Online to Updating Camera. When the update is complete, the fieldreturns to an Online status.

REMOVE OFFLINE DEVICES

Offline devices appear red in the list of devices. To remove all offline devices simultaneously, click theRemove Offline Devices button.

WARNING: Do not cycle power to the system during the upload process. The upload process is notcomplete until the system reboots and Online appears in the status field of the Device Utility.

REVISION HISTORY

Manual # Date CommentsC3437M 8/07 Original version.

C3437M-A 4/08 Updated for use with Spectra IV IP.

C3437M-B 2/09 Updated information for use with IP cameras with Sarix technology.

The materials used in the manufacture of this document and its components are compliant to the requirements ofDirective 2002/95/EC.


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PRODUCT WARRANTY AND RETURN INFORMATION

WARRANTY

Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date ofshipment.

Exceptions to this warranty are as noted below:

Five years: Fiber optic products TW3000 Series unshielded twisted pair (UTP) transmission products CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and MC3651H-2X camera models

Three years: Pelco-branded fixed camera models (CCC1390H Series, C10DN Series, C10CH Series, IP3701H Series, and IX Series) EH1500 Series enclosures SpectraIV products (including Spectra IV IP) CamclosureSeries (IS, ICS, IP) integrated camera systems DX Series digital video recorders, DVR5100 Series digital video recorders, Digital SentrySeries hardware products, DVX Series digital video

recorders, and NVR300 Series network video recorders EnduraSeries distributed network-based video products Genex Series products (multiplexers, server, and keyboard) PMCL200/300/400 Series LCD monitors

Two years: Standard varifocal, fixed focal, and motorized zoom lenses. DF5/DF8 Series fixed dome products Legacy Series integrated positioning systems Spectra III, Spectra Mini, Spectra Mini IP, Esprit, ExSite, and PS20 scanners, including when used in continuous motion applications. Esprit Ti and TI2500 Series thermal imaging products Esprit and WW5700 Series window wiper (excluding wiper blades). CM6700/CM6800/CM9700 Series matrix Digital Light Processing (DLP) displays (except lamp and color wheel). The lamp and color wheel will be covered for a period of 90 days.

The air filter is not covered under warranty. Intelli-MeIDC controllers

One year: Video cassette recorders (VCRs), except video heads. Video heads will be covered for a period of six months.

Six months: All pan and tilts, scanners, or preset lenses used in continuous motion applications (preset scan, tour, and auto scan modes).

Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods requiring warranty repair shall be sentfreight prepaid to a Pelco designated location. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered underthis warranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products.Pelcos liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating tothe Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any special, incidental, orconsequential damages (including loss of use, loss of profit, and claims of third parties) however caused, whether by the negligence of Pelco orotherwise.

The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from stateto state.

If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or (559) 292-1981 to obtain a Repair Authorization number (RA), andprovide the following information:

1. Model and serial number2. Date of shipment, P.O. number, sales order number, or Pelco invoice number3. Details of the defect or problem

If there is a dispute regarding the warranty of a product that does not fall under the warranty conditions stated above, please include a writtenexplanation with the product when returned.

Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.

RETURNS

To expedite parts returned for repair or credit, please call Pelco at (800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA number ifreturned for credit, and RA number if returned for repair) and designated return location.

All merchandise returned for credit may be subject to a 20 percent restocking and refurbishing charge.

Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and freight should be prepaid 12-23-08

Pelco, the Pelco logo, Camclosure, Digital Sentry, Endura, Esprit, ExSite, Genex, Intelli-M, Legacy, and Spectra are registered trademarks of Pelco, Inc.Spectra III and Sarix are trademarks of Pelco, Inc.All product names and services identified throughout this document are trademarks or registered trademarks of their respective companies.The absence of a trademark or registered trademark from this document does not constitute a waiver of intellectual property rights. Copyright 2009, Pelco, Inc. All rights reserved.


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Pelco, Inc. Worldwide Headquarters 3500 Pelco Way Clovis, California 93612 USA

USA & Canada Tel (800) 289-9100 Fax (800) 289-9150

International Tel +1 (559) 292-1981 Fax +1 (559) 348-1120

www.pelco.com
http://www.pelco.com/http://www.pelco.com/

C3437M-B Device Utility OC

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