BUSINESSticketingbusinessforum.com/public_downloads/TBF... · Jim McCarthy Co-Founder & CEO...

BUSINESS

PROGRAMME

Going virtual for our 8th annu

al

ONLINE: LIVE & ON-DEMAND17-18-19 NOVEMBER 2020

“Reopening. Restoring.& Reimaginingentertainment’s ticketing ecosystem...together”

THE TICKETING BUSINESS FORUM 2020

Save the date

SINGAPORE12-14 OCTOBER 2021

Connecting Asia’s ticketing e

cosystem...together!

www.ticketingbusinessasia.com

Pre-register your interest now

https://www.ticketingbusinessasia.com/


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WELCOME

Welcome to our 8th annual meeting. Of course, it’s not how we envisaged ‘getting together’ this year. Hugs and handshakes have been replaced by taps and apps. And after months of lockdown, restrictions and the postponement of normal life, we’re all zoomed out of our minds by now.

But this unexpected pause to normal proceedings does bring the chance to take a step back, to reflect and re-evaluate. It’s a time to make changes before we reopen, restart and reimagine the future of our industry.

Combining (as always) a conference, mini-expo and networking tools, TheTicketingBusiness Forum 2020 brings together a global gathering of business leaders who are charting the course to the next generation of ticketing, marketing, CRM and data solutions.

This year we welcome a bigger, more global attendance than ever. And with no capacity limits on the virtual platform, we can open up the Forum to all of our TheTicketingBusiness.com readers wherever they are on this planet.

There’s plenty to learn and share over the next three days with the fantastic (albeit globally, socially-distanced) audience. I believe everybody logging in has something to offer to the future eco-system. So do make the most of this opportunity to log in and get connected!

Ian Nuttall & TheTicketingBusiness team

PS. We are committed to making TheTicketingBusiness the industry’s most valued partner – so, if you enjoy your time with us, please tell your colleagues. But if you don’t, please contact us right away and we’ll get it fixed!

INDEX Schedule:

Day One [Tues 17 Nov] 04 .......................

Day Two [Weds 18 Nov] 14 ......................

Day Three [Thurs 19 Nov] 24 .................

Speaker Profiles [A-Z] 31 .............................Sponsor Profiles [A-Z] 59 ............................

Attendee List [A-Z] 68 ..................................

Thank you for connecting our eco-system…together!

[1] Look out for

your access link on

Monday 16th Nov

from accelevents

[2] Check/update your profile and add a jolly photo

[3] Start searching for connections…

[4] Make f2f video calls in the platform

[5] View the sessions / Q&A’s

[6] Tour the pods & explore the latest

innovations

ONLINE 2020

How to get started

We’ll love your Tweets #TBF20 @TheTicketingBiz

https://twitter.com/TheTicketingBiz

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THE TICKETING BUSINESS FORUM 2020 PROGRAMME

Tuesday 17th November

WELCOME EVERYONE, EVERYWHERE Connecting the global ticketing ecosystem together

With eight years of continuous growth, it's time for a revamp. And with COVID-19 impacts on our events sector, it’s time to take the Forum online. The all-digital format and new networking tools will further enhance the world’s most important business meeting for arts, sports and entertainment leaders – opening up access to everyone in our industry, wherever they are. More than ticketing, we now encompass the entire ticketing ecosystem from digital marketing and discovery through to pricing, CRM, data and analytics. Thank you for joining us on your TV, desktop or mobile device. We’re all on a journey to restart & reimagine our ticketing business… together. Let’s begin here.

• Ian Nuttall, Co-Founder, TheTicketingBusiness

• Rory Squires, Managing Editor, TheTicketingBusiness.com

• Richard Mulligan, Editor, TheTicketingBusiness.com

• [COMPERE] Mark Flitton, Actor & Scary Chap

10:00 GMT 02:00 Los Angeles / 05:00 New York / 11:00 Paris / 15:30 Mumbai / 21:00 Sydney

Mark Flitton Actor & Our Compere

AHEAD OF THE REST: AUSTRALIA’S RETURN TO LIVE Lessons in restarting – and reimagining – the live experience

Our industry has been heartened by recent news headlines. One set promises the arrival of a vaccine – perhaps soon enough to save next summer’s festival season. The second set, from Australia, herald the first major indoor arena concerts since lockdown closed venues worldwide. A partnership between TEG and LiveNation – and backed by the Government of New South Wales – Greatest Southern Nights is the first concert series at Australia’s largest arena – the 21,000-capacity Qudos Bank Arena – in eighth months. It will welcome 6,000 fans, socially-distanced each night. This is not about making money. This is about restarting our live music sector. One event at a time. To share this restart story, we welcome:

• Geoff Jones, Chief Executive Officer, TEG

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• Cameron Hoy, CCO & Managing Director Ticketing, TEG


Geoff Jones Chief Executive Officer

TEG

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REOPENING THE WEST END The stop-start ticketing journey to a ‘new normal’

A whistle stop tour through Nimax's journey with its ticketing partner to reopen theatres and change their ticketing systems to operate in the COVID world. Hear about the challenges, the problems and successes and follow their twists and turns towards re-opening and the world beyond.

• Laurence Miller, Commercial Director, Nimax Theatres

• Nicholas Robinson, Head of Ticketing, Nimax Theatres


Luca Scafati Director - Business Operations

Euroleague Basketball

REPOSITIONING IN THE PANDEMIC Equipping your members and partners to prosper again

For over two decades Euroleague Basketball has organised Europe’s top-tier professional basketball club competition. How is the league positioning its competition, member clubs and fan experience to prosper post-Covid? In this session we will focus on three key projects which have been undertaken during 2020:

• Pandemic Response Guidelines – a protocol for clubs/arenas, aimed at regaining the confidence of ticket buyers;

• Customer Experience Training Program – to train team and venue staff to enhance the quality of all aspects of the customer journey;

• Digital Transformation Fund - designed to drive digital transformation initiatives within Euroleague’s member clubs.

• Luca Scafati, Director - Business Operations, Euroleague Basketball


Reserved Seat Timed-Entry

Mobile-first, Full-service,API-based, ticketing systems

www.tixtrack.com

http://www.tixtrack.com

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FACING THE MUSIC Analysis of Covid-19's impact on the UK Live Music sector

The live music industry – which was worth £4.5 billion to the UK economy in 2019 – is one of the business sectors worst affected by the coronavirus pandemic, being among the first to close and very likely to be the last to fully reopen. Two industry experts reflect on the lessons of their work to help save the sector:

• Building robust evidence to present to government; • Dismantling misinformation; • Ensuring every sector was represented; • Simplifying messaging to a non-expert audience; • Driving action: minimising harm/securing a route to speedy recovery.

• Chris Carey, Founder, Media Insight Consulting

• Tim Chambers, Managing Director, TJChambers Consultancy


TOUTING THE YEARS AWAY The fightback is in full swing – so what’s next?

2020 saw the live sector hit pause, but secondary ticketing is awash with change. Google has now been sanctioned, the Stubagogo merger is under pressure, and major new EU legislation is being unveiled. What’s next for those in the fightback against unethical resale?

• Sam Shemtob, Director, FEAT (Face-value European Alliance for Ticketing)


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CHANGING THE GAME Innovation and change to ecommerce & digital platforms

for Johan Cruyff Arena & AFC Ajax

Both AFC Ajax and its home stadium – Amsterdam’s Johan Cruyff Arena – have innovation and talent development in their business DNA. They are winners on the pitch and are now applying this same approach to their off-pitch activities. Over the past two years the organisations have searched the world for innovative solutions to improve the fan experience, both digitally and physically. Dubbed Change the Game, this program – and the related Reimagine Football Campaign – looks at how football is responding to the current crisis. They have been key to partnering with new innovative technologies to evolve their digital platforms and mobile solutions. Learn more about the club’s journey and how it sees the future arena experience.

• Max Reckers, Performance & Technology Advisor (CTO) to AFC Ajax & Johan Cruyff Arena

• David Hornby, Managing Director - UK & Ireland, SecuTix

13:00 GMT 05:00 Los Angeles / 08:00 New York / 14:00 Paris / 18:30 Mumbai / 00:00* Sydney

AN ENGAGING JOURNEY Moving members from products to value

The British Museum is one of the ‘must see’ attractions for any visitor to London. Dedicated to human history, art and culture, this public institution houses some eight million works and welcomes more than six million visitors a year. But what of its returning customers – the museum’s ‘regulars’ who want more than a quick tour of the Mummies and the gift shop? British Museum Membership has been recognised as one of the ‘best value ticket’ propositions of its kind in the UK, unlocking a world of treasures and secret stories. Recognising the value and the support of its 73,000+ members, the British Museum has moved beyond a traditional, product-based membership programme to a more ‘experience’ and value-based proposition. From just £64 per person, members get free, unlimited access to exhibitions but also use of the Members’ Room and a growing programme of exclusive events and private previews. How does the museum balance the growing membership base with limited resources? How is the museum communicating with its members during these periods of closure? And what’s next for the membership offer?

• Claire Byfield, Membership Engagement Manager, British Museum


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THE FUTURE IN YOUR HANDS Delivering digital innovation to get fans back into venues

This session outlines how one innovative supplier has responded to the current disruption. It highlights the surge in the demand for digital ticket fulfilment services, with first-hand insights from a number of high-profile clients. As the live event sector enters its recovery phase, it can better prepare itself to benefit from such digital transformation.

• Patrick Kirby, Managing Director, Tixserve


BRAND → MARKETING → SELLOUT Football is not the only sport that can fill Germany’s venues!

Last year’s IHF World Men's Handball Championship was co-hosted in Denmark and Germany, with the tournament setting a new spectator record at 906,283. Single game attendance reached over 19,250 at Germany's matches in the main round. Of course, having ‘two home sides’ helped this success but in a country dominated by football marketing, how did the organising committee cut through these messages to drive awareness and demand for this handball tournament. We are delighted to welcome our guest speaker and marketing expert from Germany, who will ‘lift the lid’ on the marketing strategy and communications plan which delivered this record-setting success.

• Thomas Zimmermann, Chief Marketing Officer & Member of the

Executive Board, German Handball Federation


Patrick Kirby Managing Director

Tixserve

Foto: Sascha Klahn/DHB

Thomas Zimmerman CMO & Board Member

German Handball Federation

http://www.3ddigitalvenue.com

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INCREMENTAL OPPORTUNITIES IN TRAVEL Event travel: Is it about intent? Or ability?

Will patrons still travel for events? Has COVID changed their habits? For good? What will happen when events & travel are allowed again? Predicting the future is a tricky business. We'd even say its guesswork... but with over eighth million active users on Stay22 maps every month – and a large the proportion coming from the live event industry – we can make it an EDUCATED guess. Using empirical data collected from our ticketing industry partners, we'll share the correlations, causality and hypotheses we've seen towards explaining the current event-travel reality and try our hand at forecasting what tomorrow could look like:

• Key Learning #1: The travel behavior changes of the event-goers; • Key Learning #2: The business opportunities this change has created; • Key Learning #3: Patron’s intent to travel for events isn't the issue. It’s ability.

• Frederic Aouad, Head of Sales, Stay22

• Kevin Sauvageau, Product Manager & Owner, Stay22


THE HUMAN TOUCH: DIGITAL TO ANALOGUE Supporting fans speeds their return to live events

As we emerge from the pause required by the pandemic, there will be tremendous competition for audience share and their attention. Among live event organisations in particular, those who focus on improving their outbound communication efforts will have the best opportunities for success. The ability to engage, find timely answers, complete transactions and request support via the fan’s preferred channel is now a non-negotiable component for any successful live event. In this session we will share examples of how to meet (and even exceed) customer expectations using AI-supported messaging tools for interactive search.

• Micah Hollingworth, Co-Founder & CEO, BROADWai - Satisfi Labs

• Don White, CEO & Co-Founder, Satisfi Labs


http://www.3ddigitalvenue.com

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CLOSE OF DAY ONE Have a great day. Or a lovely evening. ‘See you’ tomorrow!


WHAT’S NEXT IN 2021? Essential Considerations for Reopening

What is the future of live events when businesses reopen? Queue-it CEO & Co-founder Niels Henrik Sodemann dives into the state of admissions management and ticketing. He will also examine the key considerations organisations should take for a safe and successful reopening.

• Niels Henrik Sodemann, CEO & Co-founder, Queue-it


https://www.tixngo.io/

www.idcband.com

https://www.tixngo.io/

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Wednesday 18th November

DIGITAL TRANSFORMATION Are you on the journey? If not, why not?

While the world is forced into a digital transformation, one platform provider is revolutionising sports technology by focusing on driving forward the entire ticketing ecosystem in preparation for the return of fans. Is your organisation prepared to operate within this new reality?

• Rick Jurkiewicz, Director, Roboticket UK


LECH POZNAN ATTRACT RECORD POST-COVID CROWD

Lech Poznan’s ticketing partner is Roboticket, whose technology has allowed the club to sit families together and thus increase capacity while adhering to social distancing rules.

Photo: Lech Poznan

BUSINESS | MARKETS | ASIA Scale & Chaos: Finding the next opportunity in (or from) China

We kick off our second day with a live feed from China. During his time in the country, our guest speaker has opened a multi-purpose, NBA-standard arena in one of the smaller regional cities (population 5 million)! These days he is engaged with bringing businesses into China – and providing a conduit for business out of China. He’ll share a general overview of the nation’s ticketing landscape, touch on how Covid-19 has affected it in terms of new regulations and limitations, and then shares some insight on the current commercial landscape. The session will also explore some ideas where opportunities may be for rightsholders, either looking to bring IP into China – or selling to the growing numbers of China’s outbound tourists. With a rebound in travel, predictions are for more than 120 million trips by Chinese tourists to destinations outside of Greater China.

• Greg Turner, Principal, High Performance Venue Consulting


http://www.roboticket.com

http://www.roboticket.com

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Wednesday 18th November11:00 GMT 03:00 Los Angeles / 06:00 New York / 12:00 Paris / 16:30 Mumbai / 22:00 Sydney

PIVOT TO STREAMING Live streaming: Short term fix or long term opportunity?

For discussion: Promoters have moved to streaming as one of the few ways to connect and monetise fanbases. Meanwhile plenty of ticketing companies have pivoted to streaming but is there longevity in it? Was it just a short term solution to the current events lockdown? How does the future integration of live streaming look for event ticketing, audiences and promoters? Will we see the rise of hybrid events?

• Tim Chambers, Managing Director, TJChambers Consultancy [HOST]

• Carl-Erik Moberg, Co-Founder, TicketCo, Norway

• Phil Middleton, Project Manager & Business Strategy, Driift

& General Manager, ATC Management

Nick Cave’s streamed show in Alexandra Palace shifted 36,000 tickets at $20 via the Driift platform.

Photo: ATC Managem

ent / Driift

LEAGUE-WIDE THINKING Many clubs. Countless voices. One selection process.

Exactly one year ago (and after a process almost as long), Norsk Toppfotball – the association of the Norwegian top league football clubs – formally appointed league-wide ticketing partner. The five-year agreement has an estimated total value of £90 million (US$117m) and encompasses circa two million tickets annually. Ten different suppliers were evaluated by the league with emphasis placed on easing the customer journey for the supporters at all of the 32 clubs in the country's top two leagues. A year on there’s a common system for all the clubs which has eased a number of operational challenges (not least the previously manual processing of away supporters for each club). When the clubs use the same system, each club now can sell digital away tickets for their own matches through their own sales system – including seat maps and tagging of each ticket in the CRM system. Taking us through the specification and selection process we welcome:

• Thomas Torjusen, Head of Media & Chief Digital Officer, Norsk ToppFotball


Image: SO

GNDAL FO

TBALL

https://www.theticketingbusiness.com/2019/11/07/norways-top-football-leagues-appoint-ticketco/

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TOURING & FESTIVALS: ROUTES & RISKS Bumps in the roadmap back to live

The live music sector has been derailed by the impact of Covid-19. Artists have been stuck at home, turning to streaming for their visibility. Fans have been impacted by rescheduling, refunds and redundancies. And promoters have been hit hard – caught in the middle. This discussion explores what the roadmap back to live could (and should) look like with two leading promoter businesses:

• Where are the next potholes and blind bends? • What’s the viability of smaller-scale, socially-distanced gigs? • How will the backlog of demand and tours impact the 2021/2022 calendar? • Will pricing be impacted over the long term by Covid-19?; • Will historic ticketing data be effective in forecasting the viability of tours?; • Wait and buy late! Will we see more last-minute as ticket habits change?

Exploring these questions – and those of your own – we welcome:

• Jacqui Harris, Director of Commercial Operations, AEG Presents

• Richard Buck, Chief Executive Officer,TEG MJR


Jacqui Harris Director of Commercial

Operations, AEG Presents

Richard Buck CEO

TEG MJR

ENTERPRISE SaaS Emerge stronger, smarter and more powerful

This is the perfect time to rethink your strategy, because generalist approaches are no longer fit for today's needs. Embrace innovation and create a viable ticketing future with an Enterprise SaaS solution that enables you to focus on your core strengths and customer satisfaction, while reducing costs.

Enterprise SaaS helped our customers to adapt quickly to the unprecedented needs and challenges that the global pandemic forced onto the ticketing industry. Let’s be honest, times are tough. But during tough times the most forward-thinking progress occurs. A white-label, Cloud-based and API-first solution is a step on that journey of progress.

• Hans Nissens, Managing Director, Oxynade by SecuTix


http://www.ticketingbusinessforum.com

DYNAMIC

TRENDS

CONNECTED

DIGITAL

FUTURE TECHNOLOGIES

LEADERSHIP

DEBATE

DATA CAPTURE

CRMSOCIAL MEDIA

TICKETING

DATABASE

PLATFORM

EXPLORE

STRATEGY

FUTURE

MIGRATION

DYNAMICTRENDS

DIGITALFUTURE TECHNOLOGIES

LEADERSHIP

DATA CAPTURE

CASHLESS

SOCIAL MEDIA

DATABASE EXPLORE

STRATEGY

FUTURE

MIGRATIONDATABASE

BUSINESS22-23 JUNE 2021 . LCCC . MANCHESTER

JOIN US FOR TWO DAYS OF PRESENTATIONS, DEMONSTRATIONS,

DISCUSSIONS AND PEER TO PEER NETWORKING THAT WILL INTRODUCE YOU

TO THE VERY LATEST IN LIVE ENTERTAINMENT TICKETING

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Contactless digital ticketsHealth and safety complianceContact tracing In-app live communications

Contact us at: [email protected]

www.tixserve.com

http://www.tixserve.com

20



MANAGING SOCIAL DISTANCING Plan how to re-open your venues and seat fans safely

3D Digital Venue has taken advantage of its knowledge about venue mapping to create a tool which allows venue managers to create multi-faceted ‘scenarios’ of their venues including the application of social distancing rules, simulation of the resultant seating layouts and, in addition, the allocation of seats to fans and season ticket-holders with user-selected business rules and pricing. The tool allows venue operators to define social distance parameters, seat groups and also define the priorities for door-specific ingress and egress. With these tools, operators can sit people safely, whilst maximising capacity and revenue.

• Francis Casado, Co-Founder & Head of Business Development, 3D Digital Venue


CHANGE AS A CONSTANT Is your platform ready for the new digital reality?

The adage that “the only constant in life is change” and this has never been truer than now. Boston Consulting Group asked a key question earlier this year: “Is your technology ready for the new digital reality?” This is a great question for both customers and suppliers, both existing and new. The answer is probably not what it should be!

How do we equip – and empower – our ticketing teams to take control of ticket distribution and to engage with our audiences. Navigating through this uncertain future calls for agile development and flexible solutions. Our speakers share how software products are evolving for the future and how they are embracing new technologies to support the industry in its challenges ahead.

• Miso Milicevic, Senior Product Manager, SecuTix

• Andy Duckworth, Senior Sales Manager, SecuTix


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Jim McCarthy Co-Founder & CEO, Goldstar & Co-Founder, Stellar Tickets

SURVIVE THEN THRIVE It’s Up to Us. No One is Coming to Help

“We’re now eight months into the pandemic shutdown in the world of live entertainment, and not very much has changed. In-person events are still shut down and there’s absolutely no certainty about when the doors will open again.

It’s putting unprecedented stress on our industry in every way. Organisations are pushed to the limits financially. Staff are furloughed or laid off. Talent is leaving the industry, voluntarily or otherwise. Venues are at risk of shutting down. It’s a seriously scary situation on every front.

I spend a lot of my time these days talking to people in the industry, people who are facing the crisis. I hear creativity. I hear resolve. I see people who love what they do. I see people who want to see the live business survive and thrive.

But I also hear resignation. I hear defeat. I see half-measures. And I see waiting. People waiting even though I’m not sure if they even know what they’re waiting for anymore. A vaccine? A new reopening plan from the governor?

“The truth is no one is coming to help. Survival is up to each and everyone of us. And what does this mean? Tune in to find out…”

• Jim McCarthy, Co-founder & CEO, Goldstar & Co-Founder, Stellar Tickets


DATA & INSIGHTS How to make data your best friend when restarting

Drawing on experiences from the regions that were first to restart sales and marketing, this session will guide us through how to use data to make sense of the post-Covid market. We’ll learn which datapoints matter and how to use them in marketing to get the most impact from one's efforts. And no gobbledygook. This will be explained so that anyone easily understand and then apply.

• Martin Gammeltoft, VP - Commercial Operations, Activity Stream

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PINCHPOINTS IN THE SALES CYCLE Ecommerce: Reimagining and removing bottlenecks

Post-Covid we can envisage a changed marketing landscape with a reset on data flows. Our new customers may be coming from new segments, new areas… even new countries? How do we position a more open sales and marketing process – one that is more visible to the wider world of ecommerce?

• How were customers discovering and buying pre-covid? What’s changed?; • What have businesses been doing to be better placed for the return to travel; • Is ticketing always destined to be behind the technology curve when it comes

to ‘e-commerce’? If so, why? • What are real barriers to global multi-channel, live inventory sales?

• Bruce Trout, Director of Ticket Operations, Olympia Entertainment (Detroit

Red Wings, Detroit Pistons & Little Caesars Arena)

• Joachim Sayegh, former Head of Sports and Museums, SeeTickets

• Jonathon Nuttall, Head of Cricket Sales, Lancs Cricket/Emirates Old Trafford


CASE STUDY: MIGRATION Changing systems. Delivering change.

This joint presentation – between client and supplier – examines the decision-making process behind the change of ticketing systems at the Rock & Roll Hall of Fame, through to the venue’s implementation of its chosen solution. Coming to the right decisions at the start of the process made selecting and changing systems easier.

• Tim Parnin, Vice President of Digital Technology, Rock & Roll

Hall of Fame

• Brian Stallings, Director Of Business Development

(Americas), TixTrack


CLOSE OF DAY TWO Enjoy the rest of your day (or night)! ‘See you’ tomorrow


European leader in 3D tickets’ sales with over 2.000.000 seats online

"The top tool to choose its seats, clear and efficient"

MULTIPLATFORM SOLUTION / API FULL COMPATIBLE WITH ALL EXISTING TICKETING SYSTEMS

“We are feeling the connection between the club and supporters.”

Highly realistic 3D images without loading time

A unique 3D solution to improve the fan experience

The perfect way to promote your partners

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“The quality of your services linked to all your business seats.”

Show all your VIP boxes and hospitalities areas

An immersive 3D solution to enhance prospection

Offline customizable App and online solution

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VIP BOX & HOSPITALITIESLink the quality of your services to all your business seats in 3D

REFERENCESParis Saint Germain - Real Madrid - Benfica Lisboa - London Saracens - AS Monaco - Folies Bergère - ...

Follow us @PACIFAdecision [email protected]

http://www.pacifa-decision.com

24


Thursday 19th November

A DIFFERENT APPROACH Taking a DIY software approach to ticketing

Having evaluated various market offers of ticketing platforms, leading Dutch football club Feyenoord Rotterdam decided that it needed something else. “None of the platforms were open enough for us. We got the impression that ticketing providers just wanted the volume – and were not really interested in a true, white-label solution for us,” explains Edwin Suk, the club's CIO. For the club, re-badging the front page is not a white label solution. “Unlike clubs in the Premier League with huge broadcast deals, ticketing remains a key income stream for the club. As such, it really had our focus. We knew we wanted to be able to upgrade, to sell to groups last minute, to move people and prices around. So, we built our own project team and then we built the software. By the way, building the project team was more difficult than the software,” adds Suk. Learn more about this unusual DIY journey into an enterprise-scale, ticketing software platform project.

• Edwin Suk, Chief Information Officer, Feyenoord Rotterdam N.V.


SUBSCRIPTION-BASED SEASON TICKETS Reimagining season tickets as a subscription model

Most football supporters are supporters for life! Why don't football clubs provide the supporters with the possibility to have a season ticket on subscription? This would be the closest thing we have seen to date of a lifetime season ticket, sold to the general public. Our speaker – an entrepreneur and business leader at a full-service, digital agency – shares thoughts and experiences on using a subscription-based model with regards to season tickets, club memberships, ticket packages and more.

• Mikkel Skou, Director, NewC


TICKET INSURANCE AND PROTECTION Increasing consumer confidence in uncertain times

COVID-19 has limited what we've been able to do this year but studies suggest many fans want to return to events as soon as possible. This session explores how ticket insurance and protection is giving fans confidence to book tickets for events in 2021 and how it is as valuable as ever to both ticket buyer and seller.

• Ben Bray, Development Director, TicketPlan


25



LAST SHOW IN TOWN Engaging fans. But perhaps not counting on them!

This session offers an overview of one of the last UK major events to run with spectators this year – badminton’s All England Championships, hosted in Birmingham during March. We look at new ways the sport's governing body is looking to engage and energise its fans – especially in the event there’s no in-arena crowd for a while.

• Victoria Barlow, Head of Membership & Ticketing, Badminton England

INNOVATION IN TIMES OF UNCERTAINTY Inspiration for ticketing from the Renaissance

First of all, let’s refresh our memories with what the Renaissance is. In effect, the Renaissance is the first period of the global innovation cycle in all of human history. The second period being la Belle-Epoque. And the third one, is right now: The Digital era. The scientific discoveries that take place during these innovation cycles bring humanity many new tools and techniques. From the Renaissance, for example, many are still used today. This is when we first started to use geometry for 3D modelling. Also, most of modern finance comes from the Renaissance: including ‘modern financial tools’, such as Venture Capital, loans, checks etc. And sponsorship took on a different approach in the Renaissance. Of course, the first sponsored events date back to Ancient Greece. But it was Cosimo de Medici who developed the family bank for all of Europe, showcasing his power through patronage and sponsorship. We can also add the compass, oil painting, astrolabe, calculus of longitude and latitude… even pocket books to the list of Renaissance innovations. But why did all this happen? And what on Earth has it got to do with the future of ticketing, live entertainment and audiences?

• Joachim Sayegh, former Head of Sports and Museum, SeeTickets



Image: Badm

inton England

26



ARTS | DATA | INSIGHTS Strength in numbers: The value of shared audience insights

Arts and cultural organizations typically spend very little on market research and other efforts to understand their audiences. An 11-organization cohort in Philadelphia has undertaken an ambitious data-sharing project to bridge the resulting information gap. For this pilot, seven years (and running) of historical ticketing data for 11 performing arts venues in the city was uploaded, representing over 6 million tickets and US$350 million in sales. The data was standardised according to the art form presented (e.g. opera, dance, theatre) and ticket type (e.g. subscription, single ticket, group). Using advanced algorithms third-party software was used to match up patrons across The Audience Engine then updated ticket sales data nightly. All of this was done automatically without any end-user intervention or management. Each morning all of the interactive dashboards were refreshed to provide current visualizations of the latest data. Would such an effort be enough to jumpstart a business culture amongst arts organizations to craft strategy based on an understanding of, and response to, their market? In fact, the initial findings raised at least as many questions as they answered. As such, the sponsoring foundation – as well as other leading funders for the arts – are interested in continuing the study of not only the Philadelphia market, but in expanding the study to four or five other markets.

• Steve Jacobson, Founder & CEO, JCA


ADDING TO THE BOOKING FLOW Modelling and enhancing your seating plans in 3D

Create added detail to your booking flow by providing a faithful view from every seat in your venue. Show all your VIP boxes and hospitality areas through your ticketing solution or easy-to-use virtual visits via any device.

• Bruno Munzer, Chief Technology Officer, PACIFA-decision


27




PRICING STRATEGIES Price: The most effective lever to maximise profit

The single most important strategy in managing a business is pricing power. Together with volume and costs, price is one of the only three drivers that leverage profits. However, many events managers heavily underestimate its potential. Pricing should not b a ‘one shot’ decision when organising an event. A smart and dynamic ticket pricing strategy is essential to driving profit. Many organisers simply price their event somewhere above their costs. Others look at similar events and default to that price. Ultimately, there's only one way to optimise the events´ limited capacity and maximize every customer's willingness to pay. Through advanced revenue management and value-based pricing approaches, organisers will be ready to maximise profitability.

• Jose Sanchez, Sr External Advisor - Revenue & Commercial

Strategy - Travel, Hospitality & Leisure, Deloitte

Image: H

otStats/Knight Frank

Dawn Farrow Co-Founder & CEO

Dawn Farrow Ltd

PEOPLE | MANAGEMENT Change… and it will make you rich and happy

Creating change can be difficult and daunting in organisations and with teams. How do you take people on the journey with you during these expectational and scary times? In this quickfire presentation our speaker – an event creator, marketeer and producer at heart – outlines a distinct, honest and realistic Change Management approach guaranteed to bring you wealth and prosperity in 2021! (Warning: There’s a bit of motivational banter thrown in there too!)

• Dawn Farrow, Founder & CEO, Dawn Farrow Ltd


http://www.ptidigitalgroup.com

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THE BIG LAUNCH Inter Miami: A new team. A new home. And new fans

Miami is the future—a hyperglobal, yet local community fueled by intersection and interconnection. It stands at the gateway of the Americas and welcomes millions from around the world, creating an energy and culture unlike anywhere else on the planet. Inter Miami CF will celebrate all that makes Miami extraordinary. The new team – Major League Soccer’s 25th Club – will be multilingual and omnicultural, and aims to harness the city’s great history and unmatched culture to create new traditions, rituals and symbols that are admired around the world. At the heart of this strategy will be the fans. New fans. New InterMiami fans. With all this expectation, how does the ownership bring a new team to market – and aim to sellout its first – and every subsequent – season?

• Jeanene Valentine, Director - Ticket Operations, Inter Miami CF


AUDIENCES | PERCEPTION Perceived Value and the Loss of Location

Anybody who relied upon the in-person experience has lost a crucial part of their business. With our natural human tendency to live in the past, how do we continue to serve our audiences in a world of increasing uncertainty going forward?

• Kahlil Ashanti, Founder, WeShowUp


CLOSE OF THE FORUM ;( Keep safe. Keep well.


Jeanene Valentine Director - Ticket Operations

Inter Miami CF

Kahlil Ashanti Founder

WeShowUp

Image: InterM

iami C

F/MAN

ICA

http://www.activitystream.com

A huge thank you

to all of our 2020

speakers for sharing

their insights,

expertise and

experiences...

BUSINESS

http://www.activitystream.com

http://www.ticketplangroup.com

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THE TICKETING BUSINESS FORUM 2020 SPEAKERS

Kahlil Ashanti FOUNDER, WESHOWUP

Kahlil is the Founder and CEO of weshowup.io, the largest digital pay-after-the-experience platform for arts, culture and entertainment. He created it to scratch his own itch when he wrote a new show and had no idea what to charge the audience for admission, revealing that the perceived value of any event is highest at the end of the experience. As an actor, speaking coach and web developer he is constantly searching for ways to help people share their stories in memorable ways with those they seek to serve.

Dale Ballentine CEO, MOTORSPORT TICKETS

An experienced and passionate entertainment and ticketing professional with a solid, in-depth knowledge of the live industry and beyond. Over the past two decades his work has spanned many areas within the industry, including venue management, sales and marketing, change management, project and operational management and technology. Dale joined Motorsport Tickets, part of the Motorsport Network, as CEO in 2019 after a five-year stint with CTS Eventim in Brazil and London. Previously he held pivotal roles at Ticketmaster and Live Nation and has two Summer Olympics under his belt.

Frédéric Aouad HEAD OF SALES, STAY22

Frédéric joined Stay22 as Head of Sales in mid-2019. With over a decade of travel industry experience, Frédéric has held various leadership positions in which he has always taken a customer-centric approach to revenue generation. A father of two, Frédéric also happens to be an avid fan of everything martial arts. He is a Judo and Brazilian Jiu-Jitsu Black Belt who teaches kids on weekends.

http://www.ticketplangroup.com


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SPEAKERS

Ben Bray DEVELOPMENT DIRECTOR, TICKETPLAN

Established in 1999, TicketPlan were the original innovators and are market leaders in the ticket and booking refund protection and insurance sector.

TicketPlan work with many of the UK’s leading ticketing agents, venues, events and booking platforms operating within the performing arts, music, events, leisure, travel, attraction and sports sectors together with high profile venues and booking vendors across Europe and North America.

Bray has headed up the Development and Account Management teams at TicketPlan for almost 10 years and has vast experience within the ticket and booking refund insurance and protection sector.

Claire Byfield MEMBERSHIP ENGAGEMENT MANAGER, BRITISH MUSEUM

Claire has worked in the heritage industry for 15 years specialising in events and engagement. Claire has previously held roles with the National Trust and Bletchley Park, and for the last 5 years has worked at The British Museum. At the BM Claire is responsible for managing all engagement activity for Members including events and communications, including The British Museum magazine and Remus, a magazine for young supporters. Ultimately Claire is responsible for ensuring Members feel that they gain value from the Membership, even while the Museum is closed, and for achieving and maintaining excellent retention rates.

Victoria Barlow HEAD OF MEMBERSHIP AND TICKETING, BADMINTON ENGLAND

Has 17 years of experience in the sports industry, starting in the leisure sector before moving into sports development and then commercial sales. Formerly at Bristol Sport before transferring to Badminton England, over the last 12 months she has developed engaging processes to ensure enhanced fan and member experience for national and international buyers. Key ticketing focuses have been to implement a dynamic pricing model to change buying behaviors, engage with international fans and improve ticketing yield. She has led an emphasis around putting data and insights at the heart of the organisation to focus marketing activity.

http://www.bleepplc.com

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Francis Casado HEAD OF BUSINESS DEVELOPMENT, 3D DIGITAL VENUE

Francis is one of the founders of Mobile Media Content - 3D Digital Venue and is currently serving as Head of Business Development. Prior to founding MMC - 3D Digital Venue, which revolutionized interactive digital venue management for the sports and entertainment venue industry, Francis made his career around the beneficial application of 3D technology and virtual reality for various sectors. Francis’s previous spell at Barcelona Media was primarily focused as a product manager responsible for developing innovative 3D solutions for use in the construction of new urban developments by Barcelona Smart City Council.

Tim Chambers ADVISOR, CONSULTANT & NON-EXECUTIVE

Tim Chambers is a mentor, advisor and consultant. He currently works with a number of organizations seeking to enter, redefine or expand their operations within the live entertainment and ticketing sectors, advising on corporate development strategies and directing transactions. Tim also has a number of advisory posts including NED roles with various start-ups and emerging companies.

Chris Carey CHIEF EXECUTIVE OFFICER, MEDIA INSIGHT CONSULTING

Built upon Chris’ frontline experience in music and data, Media Insight Consulting is a boutique research company, mixing international industry expertise with big data and consumer insight. It specialises in Consumer Surveys and Big Data Analytics, with a focus on the music industry. Clients include Spotify, Sony Music, The O2 and BMG Music. Chris is also Head of International Marketing at Ticketswap – driving international expansion for Europe’s leading ethical ticket resale platform. He previously worked as Global Insight Director at Universal Music Group and at EMI, and Senior Economist at PRS for Music. An entrepreneur at heart, Chris also runs the FastForward music conference, taking place in London, Amsterdam and Sydney.

Harness the power of video to deliver a unique, immersive fan experience

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• Keep fans engaged with live action TV streamed to any device

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• Analyse team performance with recorded event coverage

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Dawn Farrow FOUNDER & CEO, DAWN FARROW LTD.

For the last 20 years, Dawn has successfully worked with pioneering clients around the world in cinema, sport, festivals, immersive experiences, children’s theatre, arena shows and the West End with a focus on generating revenue delivered by high performance teams. Recognised as an industry expert, Dawn has won several leadership and marketing awards.

Mark Flitton MODERATOR, THETICKETINGBUSINESS

Mark has been acting since 1988 and has had success both in theatre and on TV. When not acting Mark teaches drama to young people in his hometown of Swindon, where he has co-founded ‘Swindon Young Actors’, a drama school that caters for over 200 students. If he’s ever not teaching then you will definitely find him in a field with his metal detector. Mark’s television credits include ‘Call the Midwife’, ‘Hidden’, ‘Whitechapel’, ‘The Fixer’, ‘Casualty’, ‘Silk’, and ‘Spooks’. More recently you may well have spotted Mark playing DC Jim Conroy in the critically acclaimed ‘Thirteen’ on BBC3 and BBC2. But, If you’re still sitting there thinking “where do I know him from?” then it’s more than likely from his recent portrayal of a London taxi cabby in the recent Go-Compare ‘Fantastic’ campaign.

Andy Duckworth SENIOR SALES MANAGER, SECUTIX SA

Andy is currently leading the business development team of SecuTix, a leading edge Ticketing business, within the UK&I. SecuTix is the ticketing partner for many leading Sporting, Live Entertainment and Cultural organisations and is growing its UK business rapidly.

Prior to joining SecuTix he has held a number of positions within the leisure and entertainment sector. As the Chief Commercial and Marketing Officer at Saracens Rugby Club key strategic projects overseen included the stadium sales strategy to their new home at Allianz Park, the commercial and marketing strategy in addition to delivering of world record rugby matches at Wembley Stadium.

A classically trained Diageo marketeer Andy has experience of leading marketing and commercial functions whilst also running his own consultancy practice prior to joining SecuTix permanently in April 2020. Projects have included working with NGB’s such as British Cycling and England Netball through to partners operating in the reward and loyalty space.

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Jacqui Harris DIRECTOR OF COMMERCIAL OPERATIONS, AEG PRESENTS UK

A senior manager with specialist knowledge of ticketing and hospitality for over 11 years across stadia, arenas, academies, green field and festival events. Jacqui has a broad commercial awareness with a proven ability to devise, develop and deliver on both new and existing income streams.

Micah Hollingworth CO-FOUNDER & CEO, BROADWAI

Micah has worked in a wide variety of roles in commercial theatre, including Vice President of Company Operations for Jujamcyn Theaters (owner and operator of five Broadway Theatres).

In June of 2018, with his partner Jonathon Scott, he launched BROADWai. With technology provided by their sister company, Satisfi Labs, they provide chat and voice services supported by AI to aid discovery and ticket purchase.

As of January 2020, they have over a dozen clients, including some of the biggest shows on Broadway. They have ticketing integrations with Telecharge, Ticketmaster, Tickets.com, and AXS, with several more integrations scheduled for launch this year.

Martin Gammeltoft VICE PRESIDENT OF COMMERCIAL OPERATIONS, ACTIVITY STREAM

With a background in concert services and ticketing, Martin now heads up the commercial side of Activity Stream. Working with industry leaders and key partners, Activity Stream develops AI-based tools for the live entertainment industry, enabling organisations to use data in order to improve their business and deliver exceptional customer experiences.

Y O U R B R A N DO U R T E C H N O L O G Y

The NextGen SaaS Ticketing Platform.

A unified solution that acceleratestime to value & innovation while reducingcost & offering a 100% WhiteLabel solution.

http://www.oxynade.com

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Steve Jacobsen CHIEF EXECUTIVE OFFICER, JCA

Steve Jacobson is the CEO and founder of JCA, started in 1988 to provide information management services to non-profit organizations. JCA has delivered consulting projects on CRM strategy, marketing analysis, business intelligence, and ticketing implementations for such clients as Carnegie Hall, Sage Gateshead, the Arsht Center, The American Museum of Natural History, and The Metropolitan Museum of Art. Prior to JCA, he worked in economic consulting for Rinfret Associates, Inc. as a research analyst and, subsequently, senior consultant for Data Resources, Inc. He holds Bachelor of Arts degrees in Economics and Psychology from Stanford University.

David Hornby MD UK & IRELAND, SECUTIX

David is currently leading the development of a leading European Ticketing business into the UK & Ireland Market as its Managing Director. SecuTix is the ticketing partner for many leading Live Entertainment, Sporting and Cultural organisations and is growing its UK business rapidly.

Before joining SecuTix he was the Managing Director of WHY NOT, a strategic consultancy business in the world of major events, entertainment, tourism & hospitality sectors. Projects have included working with; Red Bull, The NFL, Live Nation, the RFU, London 2012 & Its Legacy Company, Formula 1 and the next phase of development at The O2 with AEG Europe.

After a career in hotels David joined Visit London in 2003 as its first Commercial Director to lead its commercial teams, London’s Convention Bureau and Events for London. EFL was is the UK capital’s official major events team. Created in 2007, it is tasked with attracting, developing and staging major sporting and cultural events. Events for London; was one of the first legacies of the London 2012 Olympic and Paralympic Games and has delivered the London Restaurant Festival, Prudential Ride London and many other major sporting and cultural events.

Geoff Jones CHIEF EXECUTIVE OFFICER, TEG

Geoff Jones is the architect of TEG’s integrated model across ticketing, live entertainment and data analytics. Geoff’s association with the company began in 2007 when he was appointed CEO of Ticketek. He spent three years aggressively growing Ticketek’s market share, partnerships and ticketing technology innovation. After a stint as a Partner and Director of SEL, one of Australia’s leading sports and entertainment companies, Geoff returned in 2011 to lead the diversification of Ticketek and its affiliated companies into TEG, Asia Pacific’s largest diversified entertainment company.

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Patrick Kirby MANAGING DIRECTOR, TIXSERVE

Patrick played a senior leadership role in building two successful European electronic transaction businesses at Payzone/alphyra and Transaction Network Services. On leaving Payzone, he joined a start-up e-commerce payments venture called Savvypay before establishing PutBuy, a location-based mobile shopping venture. In early 2015, he co-founded Tixserve, which provides a unique mobile ticketing platform for business customers in the live entertainment sector.

Jim McCarthy CO-FOUNDER AND CEO, GOLDSTAR

Goldstar sells millions of live event tickets to millions of people on behalf of more than 5,000 organizations each year. An e-commerce veteran, Jim has spent his entire career in high-growth businesses and likes to share his knowledge and insight with others. He’s the editor and main contributor to SellingOut.com, a website for live entertainment and arts marketers, and the curator and co-founder of TEDxBroadway, the sold-out annual event dedicated to the question: “What’s the Best Broadway Can Be?” He’s the organizer of the Pasadena Entrepreneurs’ MasterMind Meetup. Jim is an active member on the Board of Directors for Union Station Homeless Services as well as the Pasadena Playhouse. He studied English at Harvard University and received an MBA at UCLA Anderson School of Management. Jim recently earned his black belt in Northern Eagle Claw Kung Fu.

Rick Jurkiewicz DIRECTOR, ROBOTICKET

Rick began event ticketing in 1997 with Way Ahead (now ‘SEE’) before moving on to lead Ticketmaster’s Client Services team in 2004. 2012 saw Rick switch to Ticketmaster’s International Sports Tournaments division and then a spell with Sales before calling time with the ticket agent. Rick’s move to Head of Ticketing at Rugby League’s national governing body ‘The RFL’ was a natural step drawing on two decades of experience. Throughout 2020, while looking for a better way to address socially distant sales, Rick began a conversation with Roboticket and is now supporting their campaign to bring their automation to UK businesses looking for another way to deliver their ticketing strategy. Like everyone in events right now, Rick is preparing for whatever happens in 2021 (provided there’s a Cup Final at Wembley and fans present) and, in 2021, following the Rugby League World Cup’s ticketing operation around England.

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Miso Millicevic SEINOR SALES MANAGER, SECUTIX

Miso Milicevic is a Senior Product Manager at SecuTix, active in the IT software development for 13 years and knowledgeable across multiple functional areas such as product management, software engineering, UX/UI, data analytics and user research. Miso leads SecuTix product roadmaps and looks at the future of live entertainment, museums and Brand Homes by leveraging new technologies and analyzing market trends of the event ticketing industry. He designed and launched “SecuTix Audience Management”, a digital marketing campaign management product with a focus on measuring the ROI of marketing activities. He enabled the digital transformation of Museums by leading the design, development and adoption of features leveraging omnichannel sales. Miso holds a degree in

communication systems engineering and is a contributor of the Tech4Trust startup acceleration program.

Laurence Miller COMMERCIAL DIRECTOR, NIMAX THEATRES

Laurence Miller is the Commercial Director for Nimax Theatres Ltd, the owners and operators of six West End theatres. Laurence oversees the programming, production, marketing and ticketing at Nimax. He has been at Nimax since 2005

Laurence has worked in the West End for just under twenty five years, and prior to joining Nimax was COO for Clear Channel Entertainment Theatrical.

He is fascinated and interested in the use of new technology within West End theatres to improve distribution and increase sales for productions.

Carl-Erik Moberg CO-FOUNDER/CHIEF SALES OFFICER, TICKETCO

Carl-Erik Michalsen Moberg is Chief Sales Officer at TicketCo. He is one of the co-founders of the company, and is also a board member. His career in the event industry started in 2005, organizing and marketing student cruises. This lead to the position as Marketing Director at the restaurant group KJS Servering in 2006, responsible for 18 venues and restaurants, a position he held until founding TicketCo along with Kaare Bottolfsen in 2012.

Mr. Moberg has a bachelor in marketing and a master in management in finance from BI Norwegian Business School. As one of the co-founders of TicketCo he has been with the company from the start, originally as head of marketing and sales as well as deeply engaged in investor relations and the customer driven product

development. He is based at the head quarters in Bergen, but is generally found at all TicketCo locations.

© 2020 Feld Motor Sports, Inc.

With over 350 performances and four million fans per year, Monster Jam® is the mostaccessible and family-friendly sporting entertainment experience in the world.

Unexpected, unscripted and unforgettable, Monster Jam® brings edge-of-your-seatexcitement to stadiums and arenas around the globe, having appeared

in more than 30 countries — with more to come!

TO INQUIRE ABOUT OPPORTUNITIES IN YOUR MARKET, CONTACT:Feld Entertainment, Inc. – Motor Sports at [email protected]

http://www.feldentertainment.com

45


Richard Mulligan EDITOR, THETICKETINGBUSINESS.COM

Richard began his career as a sports journalist and within communications department roles at Premier League football clubs. He later spent eight years at the Press Association, working on national publications such as the Daily Mirror and Daily Telegraph.

Richard joined Squires Media in 2014 and has been part of the editorial team at TheTicketingBusiness and TheStadiumBusiness since 2016.

© 2020 Feld Motor Sports, Inc.

With over 350 performances and four million fans per year, Monster Jam® is the mostaccessible and family-friendly sporting entertainment experience in the world.

Unexpected, unscripted and unforgettable, Monster Jam® brings edge-of-your-seatexcitement to stadiums and arenas around the globe, having appeared

in more than 30 countries — with more to come!

TO INQUIRE ABOUT OPPORTUNITIES IN YOUR MARKET, CONTACT:Feld Entertainment, Inc. – Motor Sports at [email protected]

Bruno Munzer CTO, PACIFA

Bruno has been working in the IT industry for 15 years, forging a career in software and middleware development. He is now leading an experienced team of developers and graphic designers on various ticketing projects. Always looking to the future, he has been part of PACIFA since its beginnings in 2012. He is now responsible for promotion and sales, but always with a focus on new technologies.

Hans Nissens MANAGING DIRECTOR, OXYNADE BY SECUTIX

Hans co-founded Oxynade, based in Belgium, offering a state-of-the-art online ticketing self-service SaaS platform for professionals who want to run their own branded ticketing platform within their own geographical market and focus on multiple verticals such as event organizers, venue owners, theaters, arenas and theme parks. Secutix announced the acquisition of Oxynade in January 2020.

http://www.feldentertainment.com

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Ian Nuttall FOUNDER, THETICKETINGBUSINESS/XPERIOLOGY

Ian is the Owner and Founder of TheTicketingBusiness Forum and its news channel TheTicketingBusiness.com – both presented by his Xperiology events and marketing agency. His working life began in sports events management (including Formula 1, horse racing and Wimbledon) before pursuing an award-winning career in B2B magazine publishing. He has co-launched and edited numerous B2B publications and meetings, ranging from energy and industrial processes through to airport design and Intelligent Transportation Systems. He has also founded many of the sports sector’s most respected publications and news sources – including Stadia magazine, TheStadiumBusiness.com and TheStadiumBusiness Summit. In his downtime from family and work life, he takes his dogs on the Downs, rides his (motor)bikes and treks up the occasional mountain.

Jonathon Nuttall HEAD OF TICKETING & HOSPITALITY SALES, LANCASHIRE CRICKET

With over twenty five year’s ticketing experience before joining Lancashire Cricket in January 2016, Jonathon worked at three Premier League football clubs for before spending sixteen years at Ticketmaster, including project managing international football, rugby and cricket tournaments and relocating to Athens for two years for the 2004 Olympics. Moving to Glasgow in 2012 to become Head of Ticketing for the 2014 Commonwealth Games, he is now Head of Ticketing & Hospitality Sales at Lancashire Cricket, responsible for managing the Club’s ticketing, hospitality, memberships and long-term digital strategy.

Tim Parnin PRESIDENT OF DIGITAL TECHNOLOGY, ROCK & ROLL HALL OF FAME

Tim leads all information technology and digital initiatives of both the Hall of Fame and Library & Archives, including all website platforms, digital interactives, IT infrastructure, and back-end tools used to drive strategic decision-making and efficiency. Since joining in 2018, Tim has been instrumental to the overhaul of the Rock Hall’s technical and digital infrastructure, leading the organization into a new era. Key initiatives include network storage and cyber remediations, implementing the Digital Asset Management System (DAMS), a contactless ticketing overhaul, an organizational-wide CRM upgrade, museum interactive experiences like the Garage, and maximizing Rock Hall digital initiatives through key partnerships.

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G E T R E A D Y F O R T H E N E X T S H I F T

From security to crowd control, and from bar services to A/V roles, hospitality, and more, stadia and event venue staffing requires complex rostering that accounts for highly specialised roles and qualifications.

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EVENT DAYS ARE REALLY, REALLY BUSY. HUMANFORCE MEANS WE’RE MORE EFFICIENT, EVERYONE KNOWS WHERE THEY NEED TO BE AND THE RESPONSIBILITY IS NOW BACK ON THE EMPLOYEE RATHER THAN THE EMPLOYER.

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49


Jose Sanchez SENIOR EXTERNAL ADVISOR LEISURE, DELOITTE

Jose is a commercial strategy expert with twenty years of international top management experience in the travel and leisure industries, having worked for companies such as Deloitte, NH Hotel Group, Parques Reunidos Group or Meliá Hotels International. His main focus is to increase the value and profitability of companies through the definition and execution of revenue optimization strategies, with a special focus on Pricing. In addition, he is adjunct professor of Pricing at IE Business School, frequent speaker at different international conferences and has been a member of the advisory board of The Leading Hotels of the World and the pricing technology company Duetto. He is now participating in a new project to develop a cutting edge pricing technology for the ticketing industry.

Kevin Sauvageau PRODUCT MANAGER, STAY22

Kevin Sauvageau is currently Product Manager/Owner at Stay22, a startup that is shaking up the travel space based out of Montreal, Canada. Graduated with a business degree in hospitality management, Kevin has accumulated over 10 years of experience in the tourism industry.

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Nicholas Robinson HEAD OF TICKETING, NIMAX THEATRES

Nicholas Robinson oversees the ticketing operation across Nimax Theatre’s six West End venues. Last year, under his direct management, the company seamlessly introduced Nliven after an extensive development project between Nimax Theatres and TixTrack Inc. Nicholas took charge of the ticketing department in 2015, having joined the company 14 years ago. However, his life in theatre began, not in ticketing, but on stage, appearing as a professional child actor with the RSC and National Theatre. Beyond those working in theatre management, he is perhaps best-known for his performance as William Beech in the much-loved ITV film, Goodnight Mr Tom.

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51


Luca Scafati DIRECTOR, BUSINESS OPERATIONS, EUROLEAGUE BASKETBALL

Joined Euroleague Basketball in 2008, holding various roles within the business area, being responsible for overseeing ticket and premium seating sales strategy forthe EuroLeague F4, managing corporate sponsors accounts and overseeing the corporate entry strategy into China.

Promoted the creation of the Business Operations & Club Services (BOCS) in 2017, aimed at guiding the transition of league and clubs to a business-oriented structure by setting principles, standards, priorities and providing clubs with business consultancy on club governance and revenue-generation areas such as game-day, partnerships, licensing, merchandising & digital.

Sam Shemtob DIRECTOR, FACE-VALUE EUROPEAN ALLIANCE FOR TICKETING

Sam Shemtob is a director of the Face-value European Alliance for Ticketing (FEAT), launched in 2019 to promote face value resale and better resale practices across Europe. In Autumn 2020, FEAT published its position paper outlining recommendations for the EU’s new Digital Services Act, which could reshape ticket resale will across Europe. The paper received widespread backing from industry, parliamentarians and academics. In Spring 2019, FEAT successfully lobbied for a Europe-wide ban on the use of bots to bulk-buy tickets, the EU’s first ever legislation on ticket resale. In addition to his work with FEAT, Sam is also the founder of leading music business communications consultancy Name PR, which previously represented the Society of Ticket Agents and Resellers (STAR), the Association of Independent Festivals, Twickets and Eventbrite. Sam is a regular contributor to the UK’s All Party Parliamentary Group on Ticket Abuse.

Joachim Sayegh BUSINESS DEVELOPMENT EXECUTIVE, DIGITICK

Joachim has spent 15 years developing new services and spreading innovation across different industries : high-performance cloud computing for pharmaceuticals, rare sporting goods distribution, better UX in digital products and most recently, in ticketing technology & marketing solutions, leading See Tickets business for Sport and Museums. Today, he assists venues, clubs, tech companies, distributors, on systematic innovation, addressing new markets or segments and ultimately, developing sustainable businesses.

52


Niels Henrik SodemannCEO & CO-FOUNDER, QUEUE IT

Queue-it’s CEO & Co-founder, Niels Henrik Sodemann, has a solid background within IT and business management. He is a well-known figure in the ticketing industry and deeply appreciates its strong community-based collaboration.

For the past 10 years Niels has grown Queue-it to 87+ employees, with office presence in the U.S., Denmark and Australia, 600+ global customers and industry recognition during popular ticketing awards shows such as the Ticketing Business Forum.

Rory Squires MANAGING EDITOR, THETICKETINGBUSINESS.COM

Rory established Squires Media in 2010 to provide B2B content, communications and publishing services for the global sports industry, after having worked as an editor and reporter on the international sports desk at the Press Association, the UK’s national news agency. With a team of writers, designers and PR specialists now spanning the UK, Squires Media has expanded over the past decade into other areas of coverage, including the betting and gaming sector, and the agency continues to work with several of sport’s most influential and high-profile organisations.

Mikkel Skou CHIEF EXECUTIVE OFFICER, NEWC

Mikkel Skou is an entrepreneur CEO at NewC, a football-focused full-service provider. Together with his team, Mikkel creates new, digital ways for football clubs to view, coordinate and present the world of ticketing and software in general, to both B2C and B2B customers of a football club.

Mikkel and NewC have accomplished success in the football industry by being an agile partner and by developing digital solutions, customized to fit the needs of the given club.

NewC’s current partner clubs are located in the UK, Brazil, Denmark and Sweden, but the company is planning on further expansion. NewC has an ambition to help many more football clubs worldwide.

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Peter Taylor DIRECTOR/CONSULTANT, CUFFE & TAYLOR

A partner in event and gig promoter Cuffe & Taylor, which is now part of the Live Nation family. After working in hotel management for a number of years, Peter decided to join forces with his best friend and business partner to form Cuffe and Taylor. Unable to pursue a career on stage, he decided to put people on it instead - although before his voice broke, he did perform solo on Christmas Day of ‘Once in Royal David’s City’ on BBC Radio 2 live from the Blackpool Tower Ballroom!

Thomas Torjusen CHIEF DIGITAL OFFICER, NORWEGIAN PROFESSIONAL FOOTBALL LEAGUE / NORSK TOPPFOTBALL

Thomas has 13 years of experience in the soccer industry after several years in banking and ecommerce. In 2007 he joined Fredrikstad FK as head of Media and IT, also assuming the role as the club’s ticketing manager. In 2012 he started to work with the League and their joint media platform, and he has also implemented a connected league solution, capturing customer data from social media. Additionally, Thomas is responsible for the joint ticketing system that was signed up by the League in 2019.

Edwin Suk CHIEF INFORMATION OFFICER, FEYENOORD

Edwin has 20 years of experience in general management and IT. He endeavors to maintains a visionary, strategic and central approach for IT, since he believes it is essential for success, distinctiveness and growth in modern organizations, and is an important driver for inevitable change. His main goal is to work with colleagues to transform organizations into profitable, information-driven, digitalized, agile and innovative businesses that are resilient, flexible, effective and able to grow.

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Greg Turner FOUNDER & MANAGING DIRECTOR, SHENZHEN HIGH PERFORMANCE EVENT MANAGEMENT

Through his nearly 20 years in China, Greg has successfully led increasingly complex organisations in building, financing and presenting experiences. His work has included all aspects of the business venue operations & event planning and execution to sponsorship sales and activation and event ticketing. Most recently, Greg opened and operated Shantou University Sports Park.

Jeanene Valentine DIRECTOR, TICKET OPERATIONS, INTER MIAMI FC

Jeanene graduated from University of California, Los Angeles with a degree in Film & Television. After working in the film industry for a few years, she quickly changed her focus to sports and entertainment venues. With over 20 years of ticketing experience, Jeanene quickly found her niche within the industry after assisting with the transition for the Los Angeles Philharmonic from the Dorothy Chandler Pavilion to the Walt Disney Concert Hall. She has managed seven venue/stadium transitions and openings. Most recently she collaborated with 3D Digital Venue and SeatGeek with the opening of Allianz Field, a 19,400-seat soccer specific stadium for Minnesota United FC. Currently, she is working on opening her eighth and ninth stadiums for David Beckham’s Major League Soccer team, Inter Miami CF.

Bruce Trout DIRECTOR OF TICKET OPERATIONS, OLYMPIA ENTERTAINMENT (DETROIT RED WINGS)

Currently Director of Ticket Operations for Olympia Entertainment, overseeing all ticketing and box office operations for Detroit Red Wings, Detroit Pistons, and 313 Presents live events. Venues included in distribution of 433 events and 3.8 million tickets in 2019 are Little Caesars Arena, Fox Theatre, DTE Energy Music Theatre, Meadow Brook Amphitheatre, and Michigan Lottery Amphitheatre at Freedom Hill. Prior to Olympia Entertainment, Bruce spent 29 years with the Palace Sports & Entertainment.

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Thomas Zimmermann CHIEF MARKETING OFFICER / MEMBER OF THE EXEC BOARDDHB - GERMAN HANDBALL FEDERATION

A sports marketing professional with 20-plus years of cross-industry experience in B2B and B2C marketing, brand management and sports marketing. Thomas has built several brands in B2C and B2B, globally and domestically, from global players to smaller companies and privately owned firms in a variety of industries.

Don White CEO & CO-FOUNDER, SATISFI LABS

He is a business strategist and entrepreneur with a long history of bridging complex technology solutions with client needs. Don is a key voice in the Artificial Intelligence start-up community, regularly providing commentary around the future of AI and its impact on our lives and commerce. Under White’s leadership, Satisfi Labs has grown exponentially YOY by building strategic partnerships across key industries in sports, entertainment, and tourism and acquired investment from Google, MLB, and Red Light Management. Prior to Satisfi Labs, Don spent 15 years at Bloomberg in key roles including Head of Research & Strategy, Head of Product, and Head of Sales for the Americas. Eventually making the jump into the start-up world, he was brought on as VP of Sales for Datahug, a SaaS company that provided sales analytics and predictive forecasting, in order to set them up for acquisition by SAP. He holds an MBA from Cornell University and a BBA from Baruch College.

More about us at www.xperiology.com *TBC. All other content correct at Friday, 18 September 2021 E&OE

THE TICKETING BUSINESS FORUM 2021 & EVENT TECHNOLOGY SHOWCASE Ninth edition of the world’s #1 meeting for ticketing business leaders in events, sports, arts and entertainment. 600+ executives covering all aspects of the integrated ticketing eco-system. For 2021 we again co-host the event with our TheStadiumBusiness Summit. Dates/Location: 22-23 June 2021 / Emirates Old Trafford Web: TicketingBusinessForum

THE TICKETING BUSINESS AWARDS 2021 Now in their 6th year, the industry’s only Awards to celebrate leadership, innovation and achievement in the application of ticketing in the arts, sports, attractions and live entertainment sector. Dates/Location: 22 June 2021 / Online + Live at Emirates Old Trafford Web: TicketingBusinessAwards

THE TICKETING BUSINESS ASIA 2021 Building on the outstanding success of its first special edition for Asia, TheTicketingBusiness team return to establish the essential ticketing business meeting for the huge, fast-growing Asian entertainment market. Co-hosted with TheStadiumBusiness ASIA. Dates/Location: 12-14 October 2021* / Singapore* Web: TicketingBusinessAsia

TICKETING

AW RDSBUSINESS

Events, Live & Entertainment Ticketing 2021

THE TICKETING BUSINESS NEWS The ticketing sector’s first and only dedicated news channel. All the latest ticketing business news and insights – curated into one place. Daily updates, exclusive content, unique insights, job postings and newsletter twice-a-week to >30k registered readers. >120,000 page views pcm and rising… Web: TheTicketingBusiness

@TheTicketingBiz #TicketBiz >2,700 followers >100k impressions pcm

/TheTicketingBusiness Company+Group>1,000 followers >1,500 members

WE WOULD LIKE TO THANK OUR SPONSORS AND PARTNERS

FOR THEIR SUPPORT OF THE TICKETING BUSINESS

FORUM 2020

THE TICKETING BUSINESS FORUM 2020 ATTENDEES

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THE TICKETING BUSINESS FORUM 2020 SPONSORS

AUDIENCEVIEWBehind the world’s most successful events. Get your live events discovered, attended and remembered. With our software solutions, audience growth strategies and client communities all working seamlessly together, we help you make event magic. We have 9,000+ venues and 4,500+ clients of all sizes around the world – from the smallest venues to the biggest events. Our vantage point makes us unique in the market. We process over 110-million tickets per year

which amounts to $3 billion in ticketing and fundraising transactions. We look forward to using our insights and experience to become your essential partner in live events. www.audienceview.com

ACTIVITY STREAMActivity Stream is the leading marketing execution platform for Live Entertainment and Sports, providing fully managed data solutions as-a-service, helping organisations all over the world get the full value from their data.www.activitystream.com

3D DIGITAL VENUE3D Digital Venue (3DDV) is a technology solutions company that creates 2D and 3D images of stadiums, arenas and other types of live event spaces, offering ticket buyers the opportunity to view the venue, and their view of the performance area, during and after the ticket buying process. Founded in 2012 and headquartered in Barcelona, Spain, the company technology currently integrates with

over 35 different ticketing platforms in 20 countries, virtualizing some of the most iconic venues in the world, including Staples Center in LA, Wembley Stadium in London and Stadio Olimpico in Rome. 3D Digital Venue has been successfully building best in class 360-degree 2D and 3D interactive solutions that excel in delivering greater fan satisfaction, increasing season ticket holder renewal rates and providing special viewing for prospective VIP buyers.www.3ddigitalvenue.com


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NEWCNewC effectively provides sports clubs with solutions within loyalty and e-money, ticketing systems, POS and access control. We specialise in adapting leading international solutions to the needs of the clubs in order to offer intelligent solutions. Focusing on fans, sponsors and stadium operations, NewC is dedicated to deliver the full range of components to support a digital strategy.www.newc.dk

ID&CID&C® are industry leaders in intelligent credentials & accreditation. Supplying RFID & non-RFID wristbands, lanyards, laminates & other products to various sectors. Our supporters include the likes of Universal Music, Live Nation, & O2 Arena to brands such as Red Bull, Google, the Super Bowl & Disney. We have 25 years’ experience supplying the largest events, venues & most popular brands globally.

With more users switching to cashless payments & needing increased security and data analytics with RFID / NFC technology, ID&C® are proud to lead the way providing innovative and forward-thinking product solutions.www.idcband.com

BOOKING PROJECTBooking Protect offers better protection for your customers, with better revenue for venues. Wherever they are. Wherever you are. We provide the world’s most flexible and comprehensive refund protection. Making sure that your customers aren’t left out of pocket, should the worst happen. But it’s not just your customer who benefits. By partnering with Booking Protect, venues get access to an

all-new revenue stream with very little input from you, all at no cost.Which means peace of mind for your customers, and a rewarding partnership for you.www.bookingprotect.com


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QUEUE-ITQueue-it is the leading developer of virtual waiting room services to control website and app traffic surges by offloading visitors to a waiting room. Its powerful SaaS platform enables online ticket vendors and venues to keep their systems online and fans informed, blocking malicious bots and creating a personalized waiting experience on their most business-critical days. The use of Queue-it has ensured online fairness during high-demand onsales for billions

of consumers worldwide. The company has offices in Denmark, the U.S. and Australiawww.queue-it.com

PACIFA DECISIONPACIFA decision is the European leader of 3D modelling sportive and entertainment structures with more than 150 venues designed and 3 000 000 seats online. Our state of the art technology are providing to ticketing solutions the best fan experience. Our marketing solutions B2B and B2C delivers to our clients, innovative and dynamic tools to boost the visibility of their clubs and tickets sells to a general public

and hospitalities. www.pacifa-decision.com

OXYNADE BY SECUTIXOxynade was founded in 2009 with headquarters based in Ghent, Belgium. In early 2020, Oxynade was acquired by SecuTix, the Swiss-based pioneer in applying the SaaS model to ticketing. The Oxynade by SecuTix SaaS Platform is currently serving clients in 15 countries, answering the industry needs at all levels and throughout multiple verticals on a global scale.

www.oxynade.com

www.realifetech.com

The SmartStadium Solution

Trusted By

Unify data from all stadium systemsPersonalise the experience and drive ROI

http://www.realifetech.com


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STAY22Stay22 is a tailored accommodation solution for travellers, and the only platform in the world showing both Hotels and Airbnb side-by-side! Our venue-centric interactive map aggregates all the best Hotel and Airbnb deals while displaying useful features to travellers. Combined with our commission-share program and simple

iframe integration, Stay22 has become a no-brainer for organizations in the travel, leisure and entertainment industry wanting to enhance their customers’ user-experience.www.stay22.com

SECUTIXSecuTix 360° was born in the cloud with a fresh and agile approach to ticketing. Our next-gen SaaS Ticketing Engagement Platform lets you step into a new realm of ticket sales and marketing. We enable organizations to boost ticket sales and enhance the audiences’ experience globally. Our platform provides the most advanced ticketing and CRM functionalities. The open platform, cloud-based,

white-label solution that addresses your current needs and always improving to meet future demands with perfect timing. A pioneer in applying the SaaS model to ticketing, SecuTix 360° provides event professionals with a multichannel ticketing solution to control their distribution, engage their audiences and thus leverage customer loyalty and boost sales. A subsidiary of ELCA, SecuTix is headquartered in Lausanne and has offices in Paris, Madrid, London, Miami, Ghent, Milan and Munich. Over a hundred businesses, operating in the field of museums, live entertainment, stadiums and sports clubs, municipalities and festivals have put their faith in SecuTix to revolutionise their ticketing processes and provide customers with a unique experience.www.secutix.com

ROBOTICKETRoboticket is a ticketing system provider for the sports industry specifically focused on elite spectator sports which attract thousands of fans to all sizes of venues. The all-in-one online ticketing platform, FAN+ is used today by many professional football brands internationally - clubs such as FC Copenhagen, KKS Lech Poznan, Cardiff City FC, or Palmeiras São Paulo. The platforms’

development is borne from decades of sports event industry experience, close collaboration with sports organisations and a commitment to building the tools necessary to meet the vast range of our partners’ needs. As a technology company, Roboticket brings evolution into the spectator sports realm; harnessing the latest technology to build and execute solutions that are designed to vastly improve ticketing operations and event management as businesses transition through their digital transformation. The company distinguishes itself with an expert level of understanding the spectator sports business, paying special attention to multi-event high-yield products such as season tickets, memberships, and subscriptions. Whilst streamlining the sales and user experience, Roboticket also takes the ticket fulfillment process as an opportunity to take further steps forward. In the COVID-19 era, Roboticket is already delivering intelligent solutions to address today’s changing regulatory environment by allowing partner businesses to easily work with dynamic audience capacities and automate their ticket inventory management processes.www.roboticket.com

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http://www.realifetech.com


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TIXSERVETixserve provides a SaaS, white-label, digital ticket fulfilment solution for event creators and rights owners that uses patent-pending secure ‘track & trace’ interactive technology to delight customers, reduce costs, stop fraud, control ticket resale/exchange and generate new revenues from contextual mobile commerce.www.tixserve.com

TIX N GOTIXnGO, the Secure Mobile Ticket wallet is a game-changer for event organization and ticketing solutions. The platform leverages the latest in mobile, blockchain and AI machine learning disruptive technologies. The system eliminates fraud, boosts agile operations and security and uplifts data and fan experience. Millions of tickets have been securely distributed worldwide and exchanged through

TIXnGO’s marketplace solution, including tickets for some of the world’s biggest sporting events. The secure wallet system can integrate with existing apps through the TIXnGO API or it can be accessed through the TIXnGO native or branded app. TIXnGO is part of the ELCA group.www.tixngo.io

TICKETPLANEstablished in 1999, TicketPlan were the original innovators of Ticket Protection and Insurance and are widely recognised as the market leader in this sector. The TicketPlan brand is known internationally as the benchmark in providing protection to ticket buyers and a significant incremental revenue stream to ticketing companies, venues, events. sports teams and booking platforms. Partnering

within the performing arts, music, festival, leisure, sports, attraction & travel sectors. TicketPlan offers simple implementation & robust, sustainable solutions within a broad range of international markets across Europe and North America.www.ticketplangroup.com


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TIXTRACKTixTrack is a software house specialising in live entertainment ticketing, with a focus on mobile technologies and revenue optimisation. Our original product, TixTrack Pro, was released in ‘09 to help touring producers collate sales data from disparate ticketing systems and analyse it for pricing and promotional opportunities. In 2015 we released Nliven, a full-service API-based reserved seat

ticketing system designed from an ergonomic mobile UI backwards. Our third product is Ticketure, a modern API-based mobilefirst timed-entry ticketing system for museums, galleries and visitor attractions. Since our formation in ‘08 we have retained a portfolio of high-profile Clients including Cirque du Soleil, Disney, Feld Entertainment, MGM Resorts and Jujamcyn.www.tixtrack.com

22-23 JUNE 2021 . EMIRATES OLD TRAFFORD

JOIN US BACK IN MANCHESTER ON 22-23 JUNE FOR THE

NO. 1 STADIUM SECTOR MEETING

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http://www.stadiumbusinesssummit.com

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First Name Surname Job Title Company Country

IT Director Becker Billett Germany

Owner Peri’s United Kingdom

Marketing d&b audiotechnik United Kingdom

Head of Event Operations Motorsport Tickets [Motorsport Network] United Kingdom

VP, Marketing and Communications Kentucky Performing Arts United States

Head of Operations London Irish United Kingdom

Group Ticketing Director Ambassador Theatre Group United Kingdom

Ryder Cup Ticketing Manager European Tour & Ryder Cup United Kingdom

Box Office Manager Ticket Philadelphia United States

Manager, Front-of-House The Star Performing Arts Centre Singapore

Group Ticketing Manager The SSE Arena, Belfast United Kingdom

Box Office Manager City of Honolulu Hawai

Head of Sales and Ticketing Turkish Basketball Federation Turkey

Tech Champion - Data Analytics Arts Council England United Kingdom

Head of IT Chester Race Company United Kingdom

Event Coordinator Live Nation / The Arena Kuwait Kuwait

Ticketing Manager LOSC LILLE France

Senior Manager, Arts Marketing JCA United States

Digitisation Project Manager Wales Millennium Centre United Kingdom

Head of Ticketing and Sales Pierre Boulez Saal Germany

Ticketing Manager National Football League (NFL) United Kingdom

Ticketing Coordinator Brisbane Lions AFC Australia

Gameday Director Orlegi Sports Mexico

Events Director Live Nation / The Arena Kuwait Kuwait

Director of Revenue Management Blue Man Group United States

Business Analyst British Museum United Kingdom

SVP Shubert Ticketing Shubert Ticketing - A Division of The Shubert Organization United States

Partnership Sales Executive Singapore Grand Prix Singapore

Head of Digital ID&C United Kingdom

Ticketing Manager Caramba Culture Live France

Head of Sales Stay22 Canada

Gameday Coordinator Atlas FC Mexico


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Marketing Specialist Anadolu EFES Turkey

Head of New Business Development Boletia Mexico

Chief Commercial Officer LW Theatres (formerly Really Useful Theatres) United Kingdom

Ticketing Specialist Baskonia - Alvés Group Spain

Unemployed Ticketing Operations Manager Previously T20 World Cup 2020 Australia

CRO TixTrack United States

Founder WeShowUp Canada

IT Business Partner Manchester City FC United Kingdom

Project Manager Tixserve Ireland

E-ticketing Project Director E-Kent Com Turkey

Specialist in Marketing & Communications SecuTix United Kingdom

Director Business Dvlpt and Forsight SACEM France

Boss The Underground HK Hong Kong

Public Officer Fondation Cartier France

Coordinator Ticketing & CRM Services Frankston Arts Centre Australia

Head of Marketing Exterity United Kingdom

Head of Customer Relations Wales Millennium Centre United Kingdom

CEO - Motorsport Tickets Motorsport Tickets [Motorsport Network] United Kingdom

Box Office Manager University of Winconsin United States

President AOM Sport United States

Deputy Head of Marketing & PR Mariinsky Theatre Russia

Business Operations & Clubs Services Executive Euroleague Basketball Italy

Business Development Manager ID&C United Kingdom

Head of Membership & Ticketing Badminton England / National Badminton Centre United Kingdom

Head of Ticketing WBA FC United Kingdom

Director of Ticketing Another Planet Entertainment United States

Senior Graphic Designer Grimshaw Global United Kingdom

Regional Manager GMBH Daktronics Germany

Sales Manager Opéra National de Lyon France

Director of Operations & Programming Westmoreland Cultural Trust - The Palace Theatre United States

Ticket Manager Western & Southern Open United States

Coordinator, Marketing & Communications Rugby Canada Canada

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Tech Champion - Websites Arts Council England United Kingdom

Head of Box Office Old Vic Theatre United Kingdom

Head of Ticketing Operations British Athletics United Kingdom

Head of Commercial London Stadium United Kingdom

Chairman Stadia Committee Ligue de Football Professionnel France

Booking and Content Manager The Arena Kuwait Kuwait

Director of Ticketing Nederlander/Hollywood Pantages Theatre United States

Ticketing Product Manager (FIFA) FIFA Switzerland

Managing Director TicketPlan United Kingdom

Head of Marketing FIFA Museum AG Switzerland

Ticketing Operation Manager Cirque du Soleil Canada

Business Development NewC Denmark

Chief Commercial Officer GlobalPay United Kingdom

Marketing Manager London Irish United Kingdom

Chief Operations Officer SecuTix France

Global Sports Sector Director BuroHappold Engineering United Kingdom

Enterprise Business Development Mgr Humanforce United Kingdom

Head of Marketing and development LAC Lugano Arte e Cultura Switzerland

Commercial & Sales Manager Newbury Corn Exchange United Kingdom

Managing Director Minor Entertainment United Kingdom

Director of Operator Solutions, EMEA United Kingdom

Head of Venues Cambridge Corn Exchange United Kingdom

Ticketing Feyenoord Rotterdam Netherlands

General Manager Adrian Bohm Presents Australia

Chief Executive Offier PTI Digital Group United Kingdom

Chief Executive Officer PTI Digital Group United Kingdom

Managing Director Bleep United Kingdom

Auditorium Supervisor Civic Auditorium United States

Ticketing & Event Coordinator Lawn Tennis Association (LTA) United Kingdom

Box Office Manager Kutztown University United States

VP Marketing SPEC du Haut-Richelieu Canada

IT Projects Director Platinium Group Monaco

http://www.secutix.com

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Business Development Manager Stay22 Canada

Marketing Manager Amway Center United States

Ticketing Services Manager Lancashire Cricket Club United Kingdom

Business Development Manager Gameplan United Kingdom

Student, Events Management BIMM, Manchester United Kingdom

Event Manager Leicestershire County Cricket Club United Kingdom

Vice President - Ticket Operations SoFI Stadium and Hollywood Park United States

Development Director TicketPlan United Kingdom

Director Digital Marketing & Ticketing Apassionata World GmbH Germany

State Ticketing Manager West Australian Cricket Association Australia

Ticketing Manager Live Nation Belgium

Director Development & Marketing Geelong PAC Australia

Chargée des relations publiques Théâtre de Suresnes Jean Vilar France

Partner Grimshaw United Kingdom

Box Office Assistant The Cube Wodonga Australia

Head of Ticketing M&S Bank Arena United Kingdom

Chief Data & Digital Officer PTI Digital Group United Kingdom

Chief Executive STAR - Society of Ticket Agents and Retailers United Kingdom

Director of Marketing Tacoma Venues & Events United States

Ticketing Manager AFC Bournemouth United Kingdom

Team Leader Front-of-House Townsville Council Australia

Ombudsperson, Climate Pledge Arena Seattle Center United States

State Support / Ticketing GotSoccer United States

Box Office Duty Manager Royal Opera House United Kingdom

Head of Marketing Fulham FC United Kingdom

Membership Engagement Manager British Museum United Kingdom

Chief Executive Officer ESATOUR Italy

CEO ESATOUR GROUP Italy

Europe & Mediterranean Sales Director Exterity France

Managing Director Criterion Theatre Trust United Kingdom

Director, Business Development Pacific National Exhibition / TicketLeader Canada

Senior Director of Ticket Sales New York City FC United States

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Ticketing Product Manager FIFA Switzerland

CEO Media Insight Consulting United Kingdom

Account Manager AVIXA United Kingdom

Venue Development Director Line Nation Entertainment UAE

Ticketing Manager ASM global Newcastle Arena United Kingdom

Head of Ticketing SEC Scotland

Ticketing Manager Roundabout Theatre United States

Principal Sport tvsdesign United States

Co-Founder & Head of Business Development 3D Digital Venue Spain

Ticketing specialist Baskonia - Alvés Group Spain

Marketing Coordinator Humanforce (TimeTarget) Australia

- Former Historic Royal Palaces United Kingdom

Regional Manager – France Daktronics France

International Administrative Supervisor Daktronics United States

Int’l Sales Operations & Event Mgmt Daktronics United States

- Former Ticketmaster United Kingdom

- Former Feld Entertainment United States

Social Media TheTicketingBusiness Ireland

- Oxynade Belgium

Ticket Sales Director Žalgiris Kaunas Lithuania

Business Development Manager Booking Protect United Kingdom

Chief Revenue Officer Onebox Ticket Distribution System Spain

Senior Manager - Marketing & PR Realife Tech (formerly LiveStyled) United Kingdom

Managing Director TJChambers Consultancy United Kingdom

Manager, Customer Application Services Arts Centre Melbourne Australia

Ticketing Support Assistant Jockey Club Racecourses United Kingdom

Marketing & Branding Manager AsiaWorld-Expo Hong Kong

General Manager Business Affairs Singapore GP Singapore

Ticketing & Membership Manager London Irish United Kingdom

Finance Director Music Plus Sport United Kingdom

Managing Director Ticketmaster Taiwan [tixCraft] Taiwan

Sales Executive ID&C Band United Kingdom

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Head of Development NewC Denmark

Theater Administrator Pioneer Center United States

Head of Digital SFC Spain

Head of Sales and Marketing Surrey County Cricket Club/The Kia Oval United Kingdom

Head of Ticketing Crystal Palace FC United Kingdom

Box Office Manager Weinberg Center for the Arts United States

Box Office Manager Weinberg Center for the Arts United States

Senior VP, Ticket Sales & Brand Partnerships Minnesota Twins United States

Marketing Director Oxynade Belgium

Vice President - Ticket Sales & Service Buffalo Bills United States

General Manager Mountain Health Arena USA

Managing Director Dan Colman Creative United Kingdom

Director of Marketing Clayton Center for the Arts United States

Head of Digital Experience Arsenal FC United Kingdom

Vice President Ticket Philadelphia United States

Business Manager, Ticketing Ambassador Theatre Group United Kingdom

Marketing Director RiverCenter United States

Chief Technology Officer GroundWOW [Micropply] United Kingdom

Project Manager AELTC United Kingdom

Sales and Hospitality Manager Motorpoint Arena Nottingham / National Ice Centre United Kingdom

Assistant General Manager ExtraMile Arena United States

Box Office & Sales Manager National Concert Hall Ireland

Head of Ticketing LW Theatres (formerly Really Useful Theatres) United Kingdom

Box Office Manager Hampton Coliseum United States

Box Office Manager Motorpoint Arena Nottingham / National Ice Centre United Kingdom

Ticket Director Live Nation United States

Business Development Manager Stay22 United Kingdom

Executive Director Teatro Stabile del Friuli Venezia Giulia Italy

Ticketing Manager Saracens United Kingdom

Business Development/ Programming Cork Opera House Ireland

Project Manager FKP Scorpio Poland Poland

Head of Ticketing Kilimanjaro LIve United Kingdom

www.burohappold.com

Inspired by performanceEngineered to excelHelping create a sustainablefuture for your stadium

Visitburo happold’svirtualstand

http://www.burohappold.com

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Ticketing and Membership Manager Vodafone Warriors New Zealand

Vice President - International FELD Entertainment Netherlands

Head of Event Operations British Gymnastics United Kingdom

Operations Director LCC / Emirates Old Trafford United Kingdom

Professional Services Manager SecuTix United Kingdom

Ticketing Operations Manager Auckland Live New Zealand

Strategic Lead, Marketing & Communications Citadel Theatre Canada

Theatre Business Manager Wales Millennium Centre United Kingdom

Ticketing Manager Leicester City Football Club United Kingdom

Chief Business Officer Anadolu EFES United Kingdom

Stadium Manager Blue Stars Marseille France

Head of Ticketing CAP-CAP Productions España

Commercial Director FD Management Netherlands

Director Ticketing The University of Texas at El Paso United States

Project & Process Manager RSC Anderlecht Belgium

Marketing Manager Agents After All / Concert at SEA festival / Royal Park Live The Netherlands

Chief Opportunity Officer Seats.io Belgium

Lead Project Manager British Museum United Kingdom

Senior Vice-President, Operations McCallum Theatre United States

Ticketing Manager ASM Global (APAC) - Brisbane Entertainment Centre Australia

Founder Sonorous Global Consulting United Kingdom

Event Assistant Lawn Tennis Association (LTA) United Kingdom

Administrative Director Stiefel Theatre for the Performing Arts United States

Regional Manager – Spain & Italy Daktronics Spain

Marketing Director TEG MJR England

Marketing Manager Goodwill Theatre United States

Manager, Event Operations Olympia Entertainment (Detroit Red Wings) United States

Sales and Ticketing Analytics Supervisor Disney Theatrical Group United Kingdom

Sales Engineer Redaelli Italy

Ticketing Manager Joburg Theatre Canada

Executive Director Chandler Center for the Arts United States

Customer Insight Analyst Wales Millennium Centre United Kingdom

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Chief of Sales Opéra Comique France

Interim Director H. Ric Luhrs Performing Arts Center United States

Senior Vice President Ticketing Texas A&M University United States

Chief Operating Officer Canberra Theatre Centre Australia

Project Manager Zicht online United Kingdom

Ticketing Manager The R & A United Kingdom

Ticketing Manager The R&A Scotland

Venue Manager Bulgaria Hall (Sofia Philharmonic) Bulgaria

Interim Director University of Winconsin United Kingdom

Sports Business Ambassador SecuTix United Kingdom

Commercial Executive PTI Digital Group United Kingdom

Director Vision Events United Kingdom

Ticketing Manager Waterfront Concerts United States

Operations UEFA Switzerland

Operations Manager Horse Racing Ireland United Kingdom

Chief Operating Officer Badminton England United Kingdom

CEO MAAG Music & Arts Schweiz

Head of Commercial Birmingham City F.C. United Kingdom

Marketing & Communications Manager NFL United Kingdom

Marketing & Communications Manager NFL United Kingdom

Assistant Box Office Manager Toronto Blue Jays Canada

Sales Director Stage Entertainment Theater Services Germany

Outreach Manager Pioneer Center for the Performing Arts United States

Head of Ticketing International Olympic Committee Switzerland

Chief Executive Officer nolock Softwareloesungen Austria

Director Ticketing & Hospitality FIFA Switzerland

Associate Theatre Manager Bell Performing Arts Centre Canada

Commercial Director Billetlugen Denmark

Wimbledon Ticketing Manager Lawn Tennis Association (LTA) United Kingdom

Deputy Head of Ticket Office Berliner Festspiele / Berlin International Film Festival Germany

Head of Client Services TheTicketingBusiness United Kingdom

Project Manager Zicht online United Kingdom

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Head of Ticketing & CRM MAAG Music & Arts Switzerland

Product Management & Marketing TixNGo Switzerland

Deputy Customer Experience Manager Mercury Theatre Colchester United Kingdom

Programmateur Spectacle Vivant Ville de Montrouge - Le Beffroi France

Box Office Manager Almeida Theatre United Kingdom

Founder & CEO Dawn Farrow United Kingdom

Guest Services Ticketing Specialist Winspear Centre Canada

Director/Producer Showtime Management South Africa

Front & Back Office Ticket Sales DR Koncerthuset Denmark

Team leader Ticketing Services Frankston Arts Centre Australia

Head of Ticketing & Customer Service RB Leipzig Germany

Client Success Manager AudienceView Ticketing United Kingdom

Vice President Business Dev & Operations Singapore GP Singapore

Head of Direct Sales Stage Entertainment Theater Services Germany

Hospitality Client Services Manager MUFC United Kingdom

Moderator TheTicketingBusiness United Kingdom

Ticket Operations Manager Center for the Arts at George Mason University United States

Head of Creative Industries Invest Hong Kong Hong Kong

Project Manager TEG - Ticketek Entertainment Group (Australia) Australia

Ticketing Operations Assistant Ambassador Theatre Group United States

CEO & Founder Taquilla Spain

Head of Operations Pantacion Espectaculares España

Ticketing Manager Tottenham Hotspur FC United Kingdom

Head of Marketing, Communications & Ticketing Hull Kingston Rovers United Kingdom

Ticketing Manager Family Tickets United Kingdom

CEO Intero Operations & Services Germany

Ticketing Manager Genesee theatre United States

Head of Ticketing The R & A United Kingdom

Director of Patron Experience The Citadel Theatre Canada

Executive Director Mechanics Hall United States

Regional Marketing Director for UK & Ireland FELD Entertainment United Kingdom

head of visitor service V.F. Duomo di Milano italy

Imag

e: A

FL

Arc

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Ramboll is working with Buckingham Group Contracting Ltd and AFL Architects on Swansea Arena, the centre piece for the Swansea Central development. Set in the first inner city park created since Victorian times, the additional leisure, residential and commercial facilities will build a vibrant, sustainable future for Swansea.

SUSTAINABLE VENUES (WHERE PEOPLE & NATURE FLOURISH)

Read more about Ramboll’s experience and expertise in sport and entertainment venues. www.ramboll.com/stadia

http://www.ramboll.com

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Ticketing Project Manager FIFA Switzerland

Managing Director Santa Clarita Performing Arts Center United States

Vice President - Commercial Operations Activity Stream Denmark

Associate Partner Braintrust Spain

Senior Digital Delivery Executive PTI Digital Group United Kingdom

Marketing Business Development 3D Digital Venue Spain

Board Consultant Oxford United FC United Kingdom

Managing Director Elgin and Winter Garden Theatre Centre Canada

Director - Sales Manager The O2 United Kingdom

Application Manager Het Concertgebouw Amsterdam Netherlands

team leader - ticketing operations Cirque du soleil Canada

Head of Fan Experience Hull Kingston Rovers United Kingdom

Managing Director Eventim United Kingdom

Marketing Lead Motorsport Tickets [Motorsport Network] United Kingdom

Chief Executive LCC / Emirates Old Trafford United Kingdom

Senior Director, Visitor Experience National Arts Centre Canada

General Manager Caird Hall United Kingdom

SVP Venue Development Live Nation Singapore

Chief Executive Officer London Stadium United Kingdom

Head of Commercial Sales and Marketing ASM Global United Kingdom

Business Advisor Saint-Nazaire Agglomération Tourisme France

Sales Manager Amnesia Ibiza Spain

Co-Founder & VP Offer Development musement Italy

CEO FC Eindhoven Nederland

Membership & Customer Engagement Manager Roundhouse United Kingdom

Founder Jay Goldberg Events & Entertainment United States

Head of Business Development / Managing Board FC Bayern Germany

Distribution manager Port Aventura World Spain

Sales Chief & Partner Ozono Producciones Argentina

Client Success Leader Tixserve United Kingdom

Sales Director Spatial Structures United Kingdom

Ticketing Manager RSC Anderlecht Belgium

81



Application Manager Stockholm Live Sweden

Ticketing Manager Arena Gliwice Poland

Venue & Partnerships Sales Coordinator Hibernian FC United Kingdom

Head of ticketing and supporter services BHAFC United Kingdom

- Former Pacific Science Center United States

European & Middle East Sales Director Accesso United Kingdom

Artistic Director The House of Horla United Kingdom

- Another Planet Entertainment United Kingdom

Event Director British Gymnastics United Kingdom

Head of Sales Glastonbury Festival United Kingdom

Chief Executive Officer Greenwood Campbell United Kingdom

Ticketing Co-ordinator Baycourt Community & Arts Centre New Zealand

Marketing Strategist Former Ticketmaster United Kingdom

Senior Promoter Live Nation Entertainment (Cuffe & Taylor Division) United Kingdom

Responsable Billetterie Le Centquatre-Paris France

Guest Relations Manager Toronto Zoo Canada

Box Office Manager Landmark Theatre United States

Data Manager RailAway Switzerland


CFO Live Nation Belgium

Consultant/Director Total Ticketing Hong Kong

Promoter / Senior Project Manager Semmel Concerts Entertainment Germany

Data Manager Sales & Marketing Nationale Opera & Ballet Netherlands

Head Of Group Ticketing & Customer Engagement Scottish Rugby Scotland

State Ticketing Manager Cricket Australia Australia

Ticketing Services Duty Manager Usher Hall United Kingdom

Marketing Insights Executive Badminton England / National Badminton Centre United Kingdom

Head of Communications YTL Arena Bristol United Kingdom

Director of Commercial Operations AEG Presents / AEG Live / Goldenvoice United Kingdom

Sr Business Development Manager Smart Pricer Germany

National Sales Manager First Payments (BottomsUp) United Kingdom

Head of Concert Promotion a.s.s. concerts & pro Germany

http://www.theticketingbusiness.com

83



Ticketing & Guest Experience Manager Newberry Opera House United States

Business Development Manager Booking Protect United Kingdom

Principal Grimshaw United Kingdom

Sales Director Tungate United Kingdom

Sales Development Representative Humanforce Australia

Ticketing system & CRM Coordinator Théâtre du Châtelet France

Commercial Director Nationale Opera & Ballet Netherlands


Box Office Manager Warehouse Live United States

Director, RH Consulting Europe AVIXA United States

Ticket Sales Specialist ISU United States

Head of Marketing & Sales Department Cité de la musique-Philharmonie de Paris France

Head of Sales Dept Schmidts Tivoli Germany

Creative Manager in Marketing Citadel Theatre Canada

Head of Customer Success – UK & Ireland SecuTix United Kingdom

Supervisor, Guest Relations Toronto Zoo Canada

Ticketing Manager Mairie de Hyeres France

Management Ticketing Business Development FC Bayern Munich Sports Club Germany

Head of Ticketing Silverstone Circuits United Kingdom

Head of Sport & Lifestyle TEG - Ticketek Entertainment Group (Australia) Australia

Box Office Coordinator Geelong PAC Australia

Digital Marketing Executive National Concert Hall, Dublin Ireland

Director d&b audiotechnik United Kingdom

Head of Membership & Customer Relationship Mgmt British Museum United Kingdom

State and Territory Manager TEG / Ticketek / Eventopia Australia

Digital Consultant Silverstone England

Ticket Office Manager Portsmouth FC United Kingdom

Co-Founder & CEO BROADWai - Satisfi Labs United Kingdom

Ticketing Manager Target Center United States

Digital Delivery Executive PTI Digital Group United Kingdom

Executive Director West End Cultural Centre Canada

Website Marketing Manager Family Tickets United Kingdom

84



Box Office Manager Charlotte Regional Visitor’s Authority United States

eCommerce Manager Manchester City FC United Kingdom

MD UK & Ireland SecuTix United Kingdom

Assistant Box Office Manager ASM Global United States

Head of Ticketing IMA France

Technical Director Vision Events United Kingdom

Ticket Office Manager Aberdeen Football Club Scotland

Head of Ticketing Birmingham 2022 United Kingdom

Sales & Revenue Manager Northants Arts Management Trust United Kingdom

COO & Head of Ticketing TEG - Ticketek Entertainment Group (Australia) Australia

Director of Box Office Wisconsin Center District United States

Ticketing & Supporter Centre Manager Fulham FC United Kingdom

Director of Ticket Operations Tulsa Drillers United States

Sr. Director Service and Retention Minnesota Twins United States


Head of Marketing Chester Race Company United Kingdom

Business Development Manager STH Group United Kingdom

Business Development Manager Accesso United Kingdom

President Marketing Entertainment Goup United States

Director of Retail & Ticketing Ipswich Town Football Club United Kingdom

Ticketing specialist Baskonia - Alvés Group Spain

Ticketing Service Manager Usher Hall United Kingdom

Productions Manager City of Honolulu Hawai

Senior Event Ticketing Manager The O2 United Kingdom

Chief Executive Officer JCA United Kingdom

Sales Manager Bleep United Kingdom

Professor of Sports Law Manchester Metropolitan University United Kingdom

Product Owner (Bookings and events) National Trust United Kingdom

General Manager The Arena Kuwait Kuwait

Ticket Planner Stockholm Live Sweden

Ticketing & CRM Manager Somerset House United Kingdom

Ticketing Manager Birmingham City F.C. United Kingdom

85



GM - Marketing and Customer Experience West Kowloon Cultural District Authority (WKCDA) Hong Kong

Global Head of Sales Priava United Kingdom

Director of Branding & Sustainability Aarhus GF Football (AGF) Denmark

Promoter Charm Music Serbia

Purchasing Manager Nickes Sweden

Account Manager Roboticket Poland

Head of Ticketing, AEG European Festivals AEG Europe United Kingdom

Director of Ticketing and Sales Operations Roundabout Theatre United States

Ticketing Exectuive Parramatta eels Australia

Assistant Head of Ticketing Scottish Rugby United Kingdom

Marketing Manager Bottoms Up Beer United Kingdom

Marketing Manager Bottoms Up Beer United Kingdom

Senior Box Office Manager Royal Opera House United Kingdom

Chief Executive Officer TEG Australia

Marketing Manager Venue Cymru United Kingdom

Director Roboticket Poland

Managing Director Marketing & Sales Schmidts Tivoli Germany

Director Music & Entertainment Ticketmaster Germany

Head Of Communications Stay22 Canada

E-ticketing Project Manager Turkish Football Federation Turkey

Head of Ticketing Arts Centre Melbourne United Kingdom

Partnership Development Manager Activity Stream United Kingdom

Head of Ticketing and Distribution Radialsystem Germany

Sales and Marketing Coordinator Football Association of Finland Finland

Visitor Services & Box Office Manager The MAC United Kingdom

Head of Finance and Resources Gate Theatre Ireland

Ticketing Services Manager University of Minnesota United States

Ticketing Operations Manager Brentford FC United Kingdom

Senior Ticketing Manager Sports Travel & Hospitality Group (STH) United Kingdom

Founder Kingdom of Mind United States

Head of Ticketing The Lowry & Quaytickets United Kingdom

Ballot & Ticketing Coordinator Lawn Tennis Associsation United Kingdom


86

More about us at www.xperiology.com *TBC. All other content correct at Friday, 18 September 2021 E&OE

Sports and Entertainment Venues 2021

THE STADIUM BUSINESS SUMMIT 2021 & VENUE TECHNOLOGY SHOWCASE [Plus FAN EXPERIENCE FORUM] Now in its second decade, TheStadiumBusiness Summit has had a full makeover. We’ve embraced Technology, Innovation and Transformation to re-define the no.1 stadium sector meeting in the world. For 2021 we also co-host this with our TheTicketingBusiness Forum. Dates/Location: 22-23 June 2021 / Emirates Old Trafford Web: StadiumBusinessSummit

THE STADIUM BUSINESS AWARDS 2021 Now in their 12th year, the Awards celebrate leadership, innovation and achievement among stadium, arena and major sports venue owners and operators. Dates/Location: 22 June 2021 / Online + Live at Emirates Old Trafford Web: StadiumBusinessAwards

THE STADIUM BUSINESS ASIA 2021 TheStadiumBusiness team heads to Singapore for our inaugural meeting of the owners and operators of stadiums, arenas and sports venues in Asia’s huge, fast-growing market. Co-hosted with TheTicketingBusiness ASIA for audience synergies. Dates/Location: 12-14 October 2021* / Singapore* Web: StadiumBusinessASIA

THE STADIUM BUSINESS DESIGN & DEVELOPMENT SUMMIT 2021 The sector’s leading projects meeting – with more than 50 delegations attending each year, representing new stadium, arena and sports venue developments from across the globe. Typically €10bn+ of sports venue infrastructure investment – in one room. Dates/Location: 30 November-1 December 2021 / Emirates Old Trafford Web: StadiumDesignSummit

THE STADIUM BUSINESS DESIGN & DEVELOPMENT AWARDS 2021 The Design & Development Awards celebrate leadership, innovation and achievement among stadium, arena and major sports venue owners and operators. Dates/Location: 30 November 2021 / Online + Live at Emirates Old Trafford Web: StadiumDesignAwards

THE STADIUM BUSINESS NEWS The latest sports venue industry news – all in one place. Daily updates, exclusive content, unique insights, job postings and newsletter twice-a-week to >20k registered readers. >100,000 page views pcm and rising… Web: TheStadiumBusiness

@StadiumBusiness #StadiumBiz 5,000 followers >125k impressions pcm

/TheStadiumBusiness Company+Group>1,000 followers >1,100 members

87



Managing Director First Payments (BottomsUp) United Kingdom

Associate Principal Grimshaw United Kingdom

CEO Loud House United Kingdom

Vice President Ticketing Anaheim Ducks Hockey Club United States

COO Ticketmaster Germany

Director of Business Intelligence AEG Europe United Kingdom

Ticketing Operations Manager City of Denver United States

Ticketing Operations Assistant Ambassador Theatre Group United Kingdom

Tech Champion - Ticketing & CRM Arts Council England United Kingdom

Financial Controller LCC / Emirates Old Trafford United Kingdom

Chief Operating Officer PTI Digital Group Australia

Managing Director Tixserve Ireland

Product Leader Tixserve Ireland

Director of Audience Services Yale School of Drama | Yale Repertory Theatre United States

Ticket Office Supervisor Center for the Arts at George Mason University United States

Business Development Manager Eventim UK United Kingdom

Director of Marketing + Sponsorship City of Denver United States

Responsible for CRM Projects Concert Hall Aarhus (Musikhuset Aarhus) Denmark

Head of Marketing Norsk Toppfotball (Norwegian Professional Football League) Norway

Senior Manager of Ticket Services Kentucky Performing Arts United States

Commercial Systems Support Officer University of Oxford United Kingdom

Webmaster Nationale Opera & Ballet Netherlands

Senior Consultant HOK Sports and Entertainment United Kingdom

Client Experience Manager Žalgiris Kaunas Lithuania

Box Office Manager Bay Street Theater United States

Project Manager Intickets Norway

Ticketing Manager First Avenue United States

Head of Ticketing & Marketing Foundation Theatres Australia

Sideways Festival Ticketing Manager FKP Scorpio Poland Finland

Sales & Marketing Director Arena Gliwice Poland

Strategy Coordinator PL2012+ Poland

Director, Chief Operations Officer WeGotTickets / Internet Tickets United Kingdom

88



Head of Digital Marketing Queue-it Denmark

Head of Ticketing IT Stage Entertainment Theater Services Germany

Director, Ticketing Target Center United States

Marketing Research & Ticketing FIFA Switzerland

Associate Executive Director Louisiana Philharmonic Orchestra United States

Ticketservice FC Erzgebirge Aue e.V. Germany

Ticketing Manager Seattle Theatre Group United States

Chief Information Officer Club Brugge Belgium

Ticketing Manager Waterfront Concerts United States

Manager of Ticketing Services and Operations The Royal Conservatory of Music Canada

General Manager Cityline (Hong Kong) Limited Hong Kong

Chief Growth Officer London Theatre Direct United Kingdom

Operations Manager CTS Eventim Nederland Netherlands

Head of Operational Services National Trust England United Kingdom

Owner Lucky Man Concerts/The Marquee Theatre United States

Assistant Box office Coordinator Curtis Culwell Center United States

Ticketing Specialist Baskonia - Alvés Group Spain

Head of Marketing and CRM Oxford United United Kingdom

Production Manager Umbria Jazz Italy


Product Owner Olympique Lyonnais France

Senior Manager of Creative Industries Invest Hong Kong Hong Kong

Senior Manager, Ticketing & Accreditation Singapore Grand Prix Singapore

Head of CRM The Victoria and Albert Museum United Kingdom

Partner Grimshaw United Kingdom

Coordinateur Commercial Racing Club de Lens France

Head of Marketing Previously Ticketmaster United Kingdom

Events Director Pioneer Center United States

Ticketing Support Manager Jockey Club Racecourses United Kingdom

Senior Ticket Representative Mountainview United Kingdom

Audience Services Associate Yale School of Drama | Yale Repertory Theatre United States

Assistant Manager - Ticketing Cityline (Hong Kong) Limited Hong Kong

THE STADIUM BUSINESS NEWS

ALL THE LATEST STADIUM BUSINESS NEWS, BLOGS, VIDEOS AND UP-TO-THE-MINUTE MEDIA COVERAGE

FROM ALL THE LEADING VOICES IN THE INDUSTRY

ALL IN ONE PLACE

THESTADIUMBUSINESS.COM

http://www.thestadiumbusiness.com

90



AVP Operations Galaxy Entertainment Group Macau

Head of Business Development Kilimanjaro live United Kingdom

Accounts Supervisor Exeter Rugby Club United Kingdom

Manager, Retail & Membership Sales Toronto Zoo Canada

Assistant Director Singapore Grand Prix Singapore

Ticketing Services Manager Monash Academy of Performing Arts Australia

Head of Digital Esplanade Singapore

Senior Director, Communications AVIXA United States

Senior Business Development Mgr AsiaWorld-Expo Hong Kong

General Manager Pstereo (music festival) Norway

Marketing & Customer Experience Department West Kowloon Cultural District Authority (WKCDA) Hong Kong

Chief Executive Officer SecuTix Switzerland

Executive Director of Arena Ticketing MGM Resorts United States

Gameday Coordinator Club Santos Mexico

CFO OCESA Mexico

- OCESA Mexico

Senior Ticketing Manager musement Italy

Ticketing Brighton & Hove Albion United Kingdom

Chief Strategy Officer AsiaWorld-Expo Hong Kong

Digital Technology Coordinator The R&A United Kingdom

Director, Emeritus UCLA Central Ticket Office United States

Director, Emeritus UCLA Central Ticket Office United States

Event Sales & Operations Manager Principality Stadium Wales

Ticket Office Manager Fondation du Septembre Musical Switzerland

General Manager THE LUME Australia

Director, Client Success AudienceView Ticketing United Kingdom

Box office manager Grand Théâtre de Genève Switzerland

Assistant Front of House Manager Mirvish Productions Canada

Marketing Manager RSC Anderlecht Belgium

Social Media TheTicketingBusiness United Kingdom

Director of Ticket Operations Toronto Arrows Canada

Director- Global Sport & Entertainment Buro Happold United Kingdom

91



Promoter Charmenko Czechia Czech Republic

Head of Product TEG - Ticketek Entertainment Group Australia

Ticketing Manager DF Concerts & Events United Kingdom

Consultant Fredmaglione United States

Ticketing Operations Coordinator UEFA Switzerland


Chief Commercial Officer Roc Nation United States

Senior Director, Ticket Strategy & New Bus Dvlpt Minnesota Twins United States

Partner Braintrust Spain

Head of Commercial Chester Race Company United Kingdom

Adjoint Secrétaire Général Radio France France

Business Development Manager Humanforce United Kingdom

CEO Entrio Croatia

CEO & Co-Founder Smeetz Switzerland

Operations Director Sports Travel & Hospitality Group (STH) United Kingdom

Ticketing Department Valencia Basket Club Spain

IT Manager Fundacion Teatro Real Spain

Ticketing Product Manager FIFA Switzerland

Digital Marketing executive Kent Cricket United Kingdom

Head of Commercial Etihad Arena United Arab Emirates

Head of Divsion SecuTix United Kingdom

Business Development Director Verteda United Kingdom

Project Manager Bleep United Kingdom

Co-Founder & CEO Goldstar United States

Chief Technology Officer Tixserve Ireland

Valarie McClintick Portland Trail Blazers United States

Ticket Coordinator Portland’5 Centers for the Arts United States

Ticket Services Coordinator Portland’5 Centers for the Arts United States

Group Events & Bus Dev Mgr Site Wide Odyssey Arena (The Odyssey Trust) United Kingdom

Group Ticketing Manager The SSE Arena, Belfast United Kingdom

Senior Box Office Manager Academy Music Group United Kingdom

Consultant, UK and Ireland Here Mobility United Kingdom

92



International Marketing Specialist Daktronics United States

Senior Ticket Services Representative Mountain View Center for the Performing Arts United States

Ticketing Manager Qudos Bank Arena - ASM Global Australia

Head of Ticketing Crystal Palace FC United Kingdom

Group Director of Marketing and Sales HQ Theatres United Kingdom

CRM & Insights Manager Horse Racing Ireland United Kingdom

UK Sales Manager L-Acoustics United Kingdom

Senior Manager, Groups Sales and Service Minnesota Twins United States

Head of Events Music Charity United Kingdom

Marketing Coordinator Exterity United Kingdom

Customer Experience Manager Mercury Theatre United Kingdom

Patron Relations Manager Troy Savings Bank Music Hall United States

Responsable billetterie Théâtre Vidy-Lausanne Switzerland

Head of Technology The View From The Shard United Kingdom

Project Manager / Business Strategy Driift United Kingdom

Director of Ticketing Services Walmart AMP/Walton Arts Center United States

Senior Operations Manager Hibernian FC United Kingdom

Executive Director, CFE Allegan County Fair United States

Managing Director, UK & Europe Humanforce United Kingdom

Commercial Director Nimax Theatres United Kingdom

Ticket Services Manager Rialto Center for the Arts/ GSU United States

IT Project Manager Royal Collection Trust United Kingdom

Marketing and Communications Director The Lowry & Quaytickets United Kingdom

Senior Sales Manager SecuTix Switzerland

Consultant Hill Dickinson United Kingdom

Marketing Manager Venue Cymru United Kingdom

Marketing & Communications Ramboll United Kingdom

Co-Founder Gameplan United Kingdom

Senior Associate HOK Sports and Entertainment United Kingdom

Co-Founder/Chief Sales Officer TicketCo United Kingdom

Customer Services Manager The Lowry & Quaytickets United Kingdom

Sales and Business Development Director VivaTicket (formerly Best Union) United Kingdom

93



Product Manager Cruzados Chile

Box Office Manager Bristol Old Vic United Kingdom

Ticketing Manager AC Milan Italy

Key Account Manager Architen Landrell United Kingdom

- Warehouse Live United States

Head of Venue Sales Hibernian FC United Kingdom

Marketing Director Warehouse Live United States

Head of Marketing, Promotion, Ticketing Fondazione Teatro Regio di Parma Italy

Chief Program Officer Chautuaqua Institution United States

Consultant Relations EMEA d&b audiotechnik Germany

Finance Director LCC / Emirates Old Trafford United Kingdom

Head of IT Manchester City FC United Kingdom

Audience Services Technician Chabot Performing Arts Center United States

Asst Box Office Mgr - Van Andel Arena/ DeVos Place ASM Global United States

Chief Operating Officer ArtsQuest United States

IT Project Manager Toulouse Metropole France

CEO & Founder Ozono Producciones Argentina

Head of Ticketing and CRM Bühnen der Stadt Köln Germany

Ticketing Manager Ticketmaster UK/Hampden Park United Kingdom

Ticketing-Team FC Erzgebirge Aue Germany

Editor TheTicketingBusiness.com United Kingdom

Director Ticket Operations and Sales Saskatchewan Roughrider Football Club Canada

Head of Ticketing SJM Concerts United Kingdom

Chief Technology Officer PACIFA decision France

Business Development Manager Modulek United Kingdom

Company Secretary Aviva Stadium Ireland

Associate Grimshaw United Kingdom

Business Development Manager Grimshaw Global United Kingdom

Manager, Ticketing and Patron Services Santa Clarita Performing Arts Center United States

Financial Manager Showtime Management (Pty) South Africa

Business Development Director Cavalluna Germany

Associate Silver Lake United States

94



Director Lombard Rally Bath United Kingdom

Executive Board Member Tufan Football Club Azerbaijan

Ticket Services Manager Mountainview United Kingdom

Inventory Coordinator FIFA Switzerland

Director of Business Development AsiaWorld-Expo Hong Kong

Chief Commercial Officer Attraction World Group United Kingdom

Managing Director Oxynade Belgium

Head of Cricket Sales LCC / Emirates Old Trafford United Kingdom

Co-Founder TheTicketingBusiness United Kingdom

Ticketing & Operations Admin Horse Racing Ireland Ireland

Executive Assistant Booking Protect United Kingdom

Venue Director Tottenham Hotspur FC United Kingdom

Assist Director Operations & Event Hampton Coliseum United States

Ticketing Systems Administrator Roundabout Theatre United States

Operations & Front of House Manager Royal Academy of Dramatic Art United Kingdom

Deputy Head of marketing Nagoya Grampus Japan


House Manager West End Cultural Centre Canada

Vice president Tuboleta / Coltixktes United Kingdom

Applikationsverantwortlicher Genossenschaft Olma Messen St.Gallen Switzerland

Commercial Manager Adelaide Entertainment Centre Australia

Event Ticketing Manager The O2 United Kingdom

Professor of Law University of Westminster United Kingdom

CEO Sistic Singapore

Digital Media & Marketing Supervisor Anadolu EFES Turkey

Ticketing and Memberships Executive Fulham FC United Kingdom

Office Manager Booking Protect United Kingdom

Vice President / General Manager Olympia Entertainment (Detroit Red Wings) United States

General Manager Seattle Center United States

Analyst Silver Lake United States

Business Development Manager Realife Tech (formerly LiveStyled) United Kingdom

Marketing Manager AudienceView Ticketing Canada

95



President of Digital Technology Rock & Roll Hall of Fame United States

- Venue Cymru United Kingdom

Business Development 3D Digital Venue Spain

Systems & Admissions Manager The View From The Shard United Kingdom

Senior Director, Premium Ticket Operations AEG - STAPLES Center United States

Managing Director Exeter Rugby Club United Kingdom

Associate Grimshaw United Kingdom

Commercial Director The O2 United Kingdom

Public Development Manager Assistant Grand Théâtre de Genève Switzerland

Director of Services Lippupiste Oy Finland

Associate Manager Ticket Services and Operations Royal Conservatory of Music Canada

Producer / Promoter Aurea Exhibitions Argentina

Head of IT The Victoria and Albert Museum United Kingdom

- Atlas FC Mexico

Chief Technology Officer TicketOne Italy

Commercial Director Modulek United Kingdom

Executive Office Assistant Modulek United Kingdom

Sales Director Modulek United Kingdom

Sr. Director, Ticket Sales & Premium Seating San Francisco Giants United States

Director’s Assistant, Marketing Office TEATRO STABILE DEL FRIULI VENEZIA GIULIA Italy

Head of Ticketing / Business Development Intero Operations & Services Germany

Managing Director Ticketmaster Asia Singapore

Senior Digital Executive The Lowry & Quaytickets United Kingdom

Digital Marketer Sportpaleis Group Belgium

Business Development Director, EMEA TixTrack United Kingdom

Head of Consumer Sales Crystal Palace FC United Kingdom

Marketing Officer & Press and Media Venue Cymru United Kingdom

Marketing Officer - Press and Media Venue Cymru Wales

Head of Sales Port Aventura World Spain

Director of Marketing Shamrock Rovers FC United Kingdom

Head of Visitor Service Radialsystem Germany

Business Development Associate BuroHappold Engineering United Kingdom

96



Director Ticketing & Accreditation Singapore Grand Prix Singapore

General Manager Nour Entertainment Romania

Box Office Manager Goodwill Theatre United States

Venue Hiring Coordinator Adelaide Entertainment Centre Australia

Project Manager TEG - Ticketek Entertainment Group (Australia) Australia

Sales Manager Daktronics United Kingdom

Business Development Director London Theatre Direct United Kingdom

Head of Commercial NEC Group United Kingdom

Chief Commercial Officer GroundWOW [Micropply] United Kingdom

Sales & Ticketing Manager National Theatre Productions United Kingdom

Audience Services Manager Buffalo State Performing Arts Center United States

Bus Dev Manager / Co-owner Roboticket Poland

Chief Executive Officer Premoneo [DynamiTick] Italy

Head of Marketing & Development BH Live United Kingdom

Hospitality Sales Executive Motorpoint Arena Nottingham / National Ice Centre United Kingdom

Assistant Director of Audience Services Yale School of Drama | Yale Repertory Theatre United States

Director of Operations London Stadium United Kingdom

Ticket Manager 2022 World Gymnastics Championships (Liverpool Council) United Kingdom

Programme Coordinator, UK & Ireland AVIXA United Kingdom

Marketing Executive AFC Bournemouth United Kingdom

Solutions Consultant Exterity United Kingdom

Performance & Technology Advisor (CTO) AFC Ajax Netherlands

Senior Manager, Ticket Sales New York City FC United States

Chief Product Officer Onebox Ticket Distribution System Spain

Customer Service Manager Ticketing Skyliners GmbH/ FRAPORT SKYLINERS Germany

Supporter Liaison Officer Brøndby IF Denmark

Ticket Office Manager Hibernian FC United Kingdom

Manager Visitor Experience Geelong Arts Centre Australia

Senior Ticket Sales & Systems Manager UEFA Switzerland

Chairman, CEO & Founder GroundWOW [Micropply] United Kingdom

Head of Sales & Marketing Architen Landrell United Kingdom

Head of Ticketing Radialsystem Germany

97



Head of Matchday Sales LCC / Emirates Old Trafford United Kingdom

Ticketing & Information Manager British Museum United Kingdom

Visitor Services Manager British Museum United Kingdom

Ticket Office Manager Hibernian FC United Kingdom

Head of Ticketing Nimax Theatres United Kingdom

Ticketing & VIP Hospitality Director Kosmos Tennis (Davis Cup Finals) Spain

CFO FUNDACIÓN NAO VICTORIA España

Digital Marketing Manager Music Plus Sport United Kingdom

Marketing Specialist Queue-it Denmark

Communication Manager Maison des Arts du Leman France

Lions 2021 tour to South Africa Mike Burton Group United Kingdom

Ticketing Manager UAU Portugal

Senior CRM & TIcketing Services Officer City of Casey Australia

Senior Bus Dvplt Mgr & Strategic Partnerships Here Mobility Israel

Project Manager FKP Scorpio Poland Poland

Managing Director Busy Bus United Kingdom

Head Marketing Depatrment Cap-Cap Productions Spain

Senior Event Sales Manager Lawn Tennis Association (LTA) United Kingdom

Marketing Manager Cork Opera House Ireland

Head of Business Development London Stadium United Kingdom

Venue Hiring Manager Adelaide Entertainment Centre Australia

Senior Manager, Sales and Ticketing Disney Theatrical Group United States

Senior Manager, Ticket Operations New York City FC United States

Owner Valaar Australia

CEO Activity Stream United Kingdom

Marketing & Fan Engagement Carolina Panthers United States

Senior Manager, Premium Event Ticketing AEG Europe United Kingdom

Sr External Advisor - Revenue & Commer Strat Deloitte Spain

Development Manager LaJoven Spain

Ticketing Business Specialist Independent Consultant United Kingdom

Event Ticketing Manager Cuffe & Taylor England

Ticketing Systems Manager RFU Twickenham Stadium United Kingdom

98



Product Manager / Product Owner Stay22 Canada

Manager - Sport & Arenas Digitick (See Tickets France) France

Director- Sustainability Buro Happold United Kingdom

Director, Business Operations Euroleague Basketball Italy

Head of Ticketing Weltklasse Zürich Switzerland

Product owner AFC Ajax Netherlands

Managing Director CTS Eventim Nederland Netherlands

Senior Manager (Booking & Production) Streetlife International Germany

Head of Ticketing Rennbahn Hoppegarten Germany

Manager - Ticketing Operations Inter Miami FC United States

Marketing Manager Daktronics United States

Senior Yield Manager Stage Entertainment Theater Services Germany

Executive Board and Chief Toting Officer of DEAG DEAG - Deutsche Entertainment AG Germany

Director of Ticketing & Sales RPM (New York) United States

Head of Yield Management Stage Entertainment Theater Services Germany

Regional Programmer Ambassador Theatre Group United Kingdom

Box Office Manager ASM Global United States

Teamleader Distribution RailAway Switzerland

Chief Technical Office Onebox Ticket Distribution System Spain

Design Excellence Director Ramboll United Kingdom

Theatre Services Manager Elgin and Winter Garden Theatre Centre Canada

Managing Partner Sports Industry Research Spain

Ticketing Technical Manager Jockey Club Racecourses United Kingdom

Box Office Coordinator Curtis Culwell Center United States

SVP, Ticket Operations Monumental Sports & Entertainment United States

Presenter Services Officer City of Darebin Australia

Ticketing & Memberships Executive Fulham FC United Kingdom

Ticketing & Memberships Executive Fulham FC United Kingdom

Director FEAT (Face-value European Alliance for Ticketing) United Kingdom

Assistant Director, Box Office Operations Birmingham Jefferson Convention Centre United States

Project Manager Digital Product Development Berlin Tourismus & Kongress Germany

Assistant Box Office Manager Birmingham Jefferson Convention Centre United States

99



Project Manager Entrio Hungary

Managing Director NewC Denmark

Director Walter P Moore United States

Production Manager Pohoda Festival Slovakia

Sales Manager Scotcomms Technology Group United Kingdom

Director, Events Rugby Canada Canada

Channel Sales Manager Exterity United Kingdom

Ticket Sales Database Manager Mayflower Theatre United Kingdom

Hospitality Administrator Leicester City Football Club England

Head of Event Operations Wembley Stadium United Kingdom

CEO & Co-Founder Queue-it Denmark

Group Sales Executive Columbia Fireflies United States

General Manager Waterfront Concerts United States

Business Development Director Booking Protect United Kingdom

Ticket Operations Manager Brighton & Hove Albion United Kingdom

Head of Ticketing (maternity) Fulham FC United Kingdom

Head of Sales Leicester City Football Club United Kingdom

Box Office Lead Pioneer Center for the Performing Arts United States

News Writer / Editor TheTicketingBusiness.com United Kingdom

General Manager Goodwill Theatre United States

Sr. Manager of Ticket Operations Tennessee Titans United States

Managing Editor TheTicketingBusiness.com United Kingdom

Associate Executive Director Citadel Theatre Canada

Programming Director/Venue promoter LLC Barabados Russia

Programming Director/Venue promoter LLC Barabados Russia

Director of Business Dvlpt (Americas) TixTrack United States

Director of Ticket Operations Portland Trail Blazers United States

Deputy Ticketing Manager Leicester City Football Club United Kingdom

New Business ID&C United Kingdom

Chief Operating Officer Lippupiste Oy United Kingdom

Ticket Office Manager Center for the Arts at George Mason U United States

Marketing Manager Oxynade Belgium

100



Managing Director D/A/CH SecuTix Germany

Head of Live Events and Venues Sheffield City Trust (Sheffield Arena and Sheffield City Hall) Great Britain

Vice President, Entertainment Production Olympia Entertainment (Detroit Red Wings) United States

Former Client Account Manager Former: Ticketmaster United Kingdom

Box Office Manager University of Minnesota United States

Managing Director TicketPlan United Kingdom

Ticketing Assistant Kulturveranstaltungen des Bundes Germany

Director of Customer Relations Department Intickets Russia

Assistant Manager -Front-of-House The Star Performing Arts Centre Singapore

President Iron Horse Entertainment Group United States

Chief Information Officer Feyenoord Rotterdam Netherlands

CEO TixTrack United States

Ticketing Manager Exeter Chiefs United Kingdom

Director of Digital AEG Europe United Kingdom

Head of Graphics Grimshaw Global United Kingdom

- Olympia Ent (Detroit Red Wings) United States

Network and Systems Administrator Marvel Stadium Australia

Head, BD & Marketing Sistic Singapore

Front-of-House Senior Manager The Star Performing Arts Centre Singapore

Responsable SI Billetterie Philharmonie de Paris France

Industry Advocacy Manager AVIXA United States

Vice President - Corporate Development Live Nation (covering EMEA) United Kingdom

Director Cuffe & Taylor United Kingdom

Head of Ticketing & Data Management Krow Group United Kingdom

Head of Media & Communications Queens Park Rangers FC United Kingdom

- ASM Global United States

Co-Founder TheTicketingBusiness United Kingdom

Marketing Specialist Queue-it Denmark

Senior Director, Sales Inter Miami CF & Elevate Sports Ven United States

Hospitality Manager Leicester City Football Club United Kingdom

Partnerships Manager Chester Race Company United Kingdom

Social Media PTI Digital Group United Kingdom

101



Director, Marketing & Communications Rugby Canada Canada

Sales & Ticketing Manager WhatsOnStage United Kingdom

Commercial Manager Leicestershire County Cricket Club United Kingdom

Commercial Manager Leicestershire County Cricket Club United Kingdom

Managing Director Eventim Norway (Venuepoint) Norway

Ticketing Director FC Augsburg 1907 Germany

Director Sofia Philharmonic Bulgaria

Head of Media & CDO Norwegian Prof Football League Norway

Co-Founder Boletia Mexico

Sr. Managing Tour Director FELD Entertainment United States

Marketing & Promotions Coordinator Regent on Broadway New Zealand

Ticket Office Teatro Stabile Italy

Client Engagement Director PTI Digital Group United Kingdom

Head of Marketing and Ticketing Northampton Saints RFC United Kingdom

Director of Ticket Operations Olympia Ent (Detroit Red Wings) United States

Box Office Manager Clayton Center for the Arts United States

Principal High Performance Venue Consulting China

Artistic Director Musikhuset Aarhus Denmark

Ticketing Manager Hull Kingston Rovers United Kingdom

Head of Indirect Sales Stage Entertainment Theater Services Germany

Ticketing Manager - LTA Sports Travel & Hospitality Group (STH) United Kingdom

Head of Technology & Product Manager TicketOne Italy

Director, Ticket Operations Inter Miami FC United Kingdom

Business Development Director Oxynade Belgium

Project Manager Nationale Opera & Ballet Netherlands

Fundraising Strategist Nationale Opera & Ballet Netherlands

Ticketingmanager Amstelveen Gemeente Amstelveen Netherlands


Head of ticketing and fan relations KNVB Netherlands

Digital Marketer Sportpaleis Group/ Tele Ticket Service Belgium

Interim Director Hampton Coliseum/City of Hampton United States

Owner/Box Office Operations Consultant Box Office Maggnt (BOM) Advisers United States

102



Marketing Manager Modulek United Kingdom

Chief Everything Officer Seats.io Belgium

Social Media Specialist Tele Ticket Service / Sportpaleis Group Belgium

Director of Ticket Services Portland’5 Centers for the Arts United States

Head of Sales & Customer Service Duceppe (Place des Art) Canada

Associate Professor Johnson & Wales University United States

Events Manager Themission Romania

Commercial Manager CTS Eventim Nederland Netherlands

Ticketing Director HSV Fußball AG Germany

Administration Manager Teatro Flamenco Madrid Spain

Ticketing Manager Chocoversum Hachez United Kingdom

Associate Vice President of Administrative Services Omaha Performing Arts United States


Program Director PGA Golf United States

Operations Director Busy Bus United Kingdom

Ticket Office Manager MCC United Kingdom

Bus Deve Mgr - Cruise Ship & Sports Facilities L-Acoustics United Kingdom

Head of Ticketing - Touring AEG presents United Kingdom

Head of Ticketing AEG Presents / AEG Live United Kingdom

Director Canada Sevens Canada

Professional Services & Project Manager TixNGo Switzerland

Business Development Manager Realife Tech (formerly LiveStyled) United Kingdom

Regional Manager Redaelli United Kingdom

Events Director Bauer Media United Kingdom

Guest Services Manager Nashville Predators United States

Technology Development Manager LW Theatres United Kingdom

Ticketing Product Manager Olympique Lyonnais France

Ticketing and E-Marketing Mgr HQ Theatres United Kingdom

Business Development Manager TicketPlan United Kingdom

Head of Marketing & Communications Band On The Wall United Kingdom

Senior Product Manager Ticketmaster Germany

Sales Manager New Business Europäische Reiseversicherung Germany

103



Chairman Bleep United Kingdom

Chief Commercial Officer PTI Digital Group United Kingdom

Head of Player Relations The R & A United Kingdom

Civic Center Supervisor Farmington Civic Center United States

Sales ID&C Band United Kingdom

Group Marketing Manager Bleep United Kingdom

CEO & Co-Founder Satisfi Labs United States

Business Development Manager LCC / Emirates Old Trafford United Kingdom

VP, Entertainment Marketing & Strategic Initiatives Caesars Entertainment United States

Marketing Manager Portsmouth FC United Kingdom

CFO All Things Live Group Danmark

Assistant Venue Manager Islington Assembly Hall United Kingdom

Sports Facility Application Mgr L-Acoustics United Kingdom

Director of Ticketing Live Nation United States

Director of Suites and Premium Seating Minnesota Twins United States

Admissions and Credentialing Manager Monterey Peninsula Foundation United States

Digital Commercialisation Strategist PTI Digital Group Australia

Setup and Support Manager The Lowry & Quaytickets United Kingdom

Managing Director Sports Ink Associates United Kingdom

Ticketing operations manager Welsh Rugby Union Wales

Director Ramboll United Kingdom

Manager, Box Office Segerstom Center for the Arts United States

Director of Sales & Marketing ArtsMan United States

Manager Baycourt Community & Arts Centre New Zealand

Events Coordinator - Box Office & Marketing Islington Assembly Hall England

Head of Account Management Verteda United Kingdom

Head of German Office - Senior Expert Le Bureau Export Germany

Head of Marketing and Communications National Concert Hall Ireland

Head of Commerce Cityline (Hong Kong) Limited Hong Kong

Vice President - Marketing VP Marketing Singapore

Box Office Sales Manager Grand Theatre, Blackpool United Kingdom

Marketing Director Backyard Cinema United Kingdom

104



Head of Sales & Hospitality Everton Football Club United Kingdom

Guest Strategy Manager Olympia Ent (Detroit Red Wings) United States

Investment Associate Silver Lake Partners United States

CEO Ticketino Switzerland

Audience Services Manager Center for the Arts at George Mason U United States

Ticketing Manager HQ Theatres United Kingdom

Chief Marketing Officer The Esplanade Co Ltd Singapore

Assistant Director of Business Development AsiaWorld-Expo Hong Kong

Assistant Director of Business Development AsiaWorld-Expo Hong Kong

Senior Manager - Bus Dvlpt & Marketing Cityline (Hong Kong) Limited Hong Kong

Director of Branding and CorpComm AsiaWorld-Expo Hong Kong

Strategic Communications Manager PTI Digital Group United Kingdom

Ticketing Services Duty Manager Usher Hall United Kingdom

CEO Foggy Lab Russia

Chief Executive Officer Kassir.ru Russia

Ticketing Manager FC Bayern Munich Sports Club Germany

General Manager Ticketmaster Germany

Chief Marketing Officer German Handball Federation Germany

Venue Commercial Director AC Milan Italy


inc. 2 freehotel nights

Don’t forget… your ticket for TBF20 also gives you access to TheStadiumBusiness Meetings 2020 on 1-2-3 December. You’ll receive your access link through 24 hours prior. See you there


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