BusinessWorkflow AnalysisChapter 8

Inspire Others

Work Smart

Exceptional Results

What & why ?

Workflow?

Process that is used to get things done

Analysis?

Detailed examination of

structure of something

Workflow

Analysis?

The process by which you can determine its strengths and weaknesses

Why ?

To meet the needs of a competitive marketplace

Customers

Markets

Technology

Types of Workflow Analysis

Qualitative Process

Analysis• Value-added and waste analysis• Root-cause analysis

Quantitative Process

Analysis• Quantitative flow analysis• Simulation

Major Steps to Take• By Increasing Overall Efficiency

• By Optimizing Utilization of Physical Space

• By Making Customers Happier

• By Making Regulation Compliance Easier

• By Boosting Employee Morale

How To Do ???

InformationTechnology

ProcessChange

Yields

Yields

BusinessValue

Enables

How to Do ?

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Process Analysis Methods• Interviews• Observations• Process Benchmarking• Process Modeling and Simulation• Value Chain Analysis• Information Flow Analysis• Discrete Event Simulation• Activity Based Costing• Cycle-Time Analysis• Decision Analysis• Sensitivity Analysis

Business Model should provide information on

Business Environment

Business Model

Business Workflows

Business Workers and Actors

Business Entities

1. Business Environment

A clear, declarative statement of the company`s strategies, goals, market niche, and customer base.

Vision Statemen

t

Can be defined in terms of customer served and the services provided by the company.

The Core Business

Niche

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Questions to Understand Company

How?• Is the company Structured?• Large is the company?• Geographically distributed? Who?• Are the company

competitors?• Are the business customers?

What?• Company provide?• Types of problems they face?• Regulations are applicable?

2. Business Model

2.2 Business Model Components

Business Case (Goals)Business WorkersDomain EntityRolesBusiness Actors/ SystemsBusiness Stakeholder

Driver

SorterLoader…

2.2 Internal business Actors

Sorter

Loader

Driver

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3. Business workflowsWhat?• is there to do?• is being done?• should be done?• can be done?Who?• does this job?• should do this job?• knows how to do it?• should know how to do it?

Where?• is this job done?• should it be done?• can it be done?When?• is this job done?• should it be done?• can it be done?

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4. Business Workers & Actors

Business Actors

Business Workers

5. Business Entities (Domain Data Model)

Customer

Orders

Shipments

Deliveries

Transections

Entities

Physical

Shelves

Boxes

Forklifts

Logical

Questions ?