Business SkillsKey phrasesto help you tocommunicate

Language TestTelephoningand trickytranslations

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also:n London’s Tuben Dangerous jobsn Going greenn Career tips

www.business-spotlight.de

BusinessSpotlightDas Hörmagazin für Business-Englisch

2013SPECIAL:The yearahead

AUDIO

INTRODUCTION [Track 1]

David Ingram: Welcome to Business SpotlightAudio 1/2013. I’m David Ingram from England. Erin Perry: And I’m Erin Perry from the UnitedStates.David Ingram: We’re glad you could join us! Inthis recording, you can listen to articles, newsand interviews from the world of business En -glish. We also offer exercises to help you to im-prove your language and communication skills. Erin Perry: This time, we’re taking a special lookat 2013, and presenting a range of new ideasand trends for the coming year. As always, wehave a special focus on two main areas. In ourBusiness Skills section, we hear from communi-cation expert Bob Dignen, followed by an exer-cise on ten key phrases for you to use in 2013.David Ingram: And to get you ready for the busi-ness year ahead, we test your vocabulary andskills in our Language section. Whether youwant to be more polite on the phone, avoid falsefriends or improve your financial English, we’rehere to help.Erin Perry: You can find all of the spoken texts,dialogues and exercises in your audio booklet.And now, let’s get started!

NAMES AND NEWS

Introduction (I) [Track 2]David Ingram: Let’s start in the United States for

our first news item. It has to do with criminalsand going to prison. Here, the expression “Crimedoesn’t pay” comes to mind.Erin Perry: This expression means that illegaldealings aren’t worth it, because you’ll getcaught and punished in the end.David Ingram: Indeed. Spending time in prisonusually makes it difficult for a person to be suc-cessful in business later. Some people do man-age it, however. Let’s listen.

A new start-up [Track 3]Jose Vasquez used to make a lot of money. Therewere times when he earned $2,000 in a singleday. Too bad his job wasn’t legal. Vasquez was adrug dealer. Then, he went to prison. Now, heruns a concierge service in New York called Hap-py Vida.

The 26-year-old is one of 70 former criminalsin a training program called Defy Ventures. Anon-profit organization, Defy Ventures helps peo-ple with criminal backgrounds to start their ownbusiness. “If you were arrested for a burglary, wedon’t want you to start a home-cleaning business,but they can really do whatever they want,” ex-plains Catherine Rohr, head of Defy Ventures.

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alltägliche Dienstleistungendefy sth. einer Sache trotzennon-profit gemeinnützigventure (gewagtes) Unternehmen

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Every student has a business mentor. JensenKo, one of the mentors, is CEO of a hedge fund.“They have the raw talent, and it’s great to watchthat meeting up with their life goals,” Ko toldThe New York Times. How do potential customersreact to businesses started by ex-convicts? Rohrsays the reaction is mainly positive. “I think peo-ple are generally willing to accept others if theytake responsibility for their faults.”

Business Spotlight 1/2013, p. 8

Introduction (II) [Track 4]David Ingram: We’ll now take you to Nigeria.You’ll meet an innovative businessman who hasfigured out how to combine telecommunicationsand payment services in Africa. Erin Perry: The solution may be a model thatcould work elsewhere, too. It provides a new wayof thinking about innovation in developing coun-tries.

Mobile revolution [Track 5]A West African entrepreneur has developed a mo-bile-phone service that allows people without in-ternet access to use basic phones to pay foreverything from plane tickets to fertilizer. FemiAkinde’s SlimTrader service operates entirely bytext messaging.

Akinde, who has worked for US telecomsfirms, says he was inspired to invent the serviceafter taking a whole day to book a plane ticketwhile he travelled across Nigeria. The problem

expert, sat down recently with Business Spot-light’s editor-in-chief, Ian McMaster, to talkabout the techniques needed to be an effectiveinternational communicator. We’ll now listen toexcerpts of their discussion.

Interview: Bob Dignen [Track 7]Erin Perry: Many people think that learning howto communicate well internationally is a skill thatis most relevant for managers. So we asked BobDignen how the “average” worker can also ben-efit from having better communication skills. Bob Dignen: Because I come from an organiza-tion, York Associates, we do focus, I suppose,more on middle management and those who areinternationalizing in the contexts of teams, proj-ects, often with some form of leadership func-tion. Perhaps these issues of trust and influenceand conflict make more immediate sense tothese kinds of people. But you know, when yougo home in the evening or when you go out to thepub, I mean you’re also ... tell me a context inwhich you’re not building relationships, makingdecisions, managing little bits of conflicts or try-ing to establish a bit more trust, with children,or with friends, the kinds of generic skills thatwe’re talking about may be performed in slightlydifferent ways, with slightly different purposesand scopes, but they are always there. So, I thinkthere’s a place to perhaps revisit how these skillsare defined, to perhaps “de-businessy”, to makethem less obviously businessy and make them

more obviously human, but I think the skills arehighly relevant, yeah. Erin Perry: We also wanted to know about com-munication skills in the workplace. What do youdo if your manager isn’t a good communicator?Isn’t it risky to talk about this weakness? Dignen: Why are you afraid to put your head up?Because you don’t know what will happen. AndI think if you don’t know what will happen, it’san indicator that the relationship between youand your manager is not optimal. And I think itbrings it back: right at the heart of most com-munication success is good relationships be-tween people. If you’ve got a good relationship,you’ve got a trusting relationship, you can be

was the near impossibility of getting internet ac-cess. “The fact that something that could havetaken less than ten minutes [online] took a tor-turous whole day got me thinking: something likean airline ticket was this difficult to procure, howmuch worse is it down the economic foodchain?” Akinde told The Guardian.

Mobile-phone technology is widespread inNigeria: nearly 100 million of the country’s 140million inhabitants own a mobile device. Yet, themajority of them have only basic service, withoutinternet connection. This is why SlimTrader hasgarnered so much support, inventor Akinde com-ments. “We took the idea from what it could bein the Western world to what it really has to bein the developing world: we went a step furtherand said ‘Let’s make SlimTrader useable on anyphone’.” Meanwhile, Femi Longe and Bosun Ti-jani have set up West Africa’s first technologyhub, in Lagos, which aims to solve social prob-lems. “[T]he focus has always been to findsomething that worked successfully somewhereelse and bring it here. That model hasn’tworked,” Longe says.

Business Spotlight 1/2013, p. 7

BUSINESS SKILLS

Better communication [Track 6]David Ingram: We’d now like to introduce ourspecial segment on better communication. BobDignen, a British language and communication

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access ZugangCEO Hauptgeschäftsführer(in)(chief executive officer)de-businessy etwa: nicht auf geschäft-

liche Vorgänge bezogendevice Gerätentrepreneur Unternehmer(in)ex-convict frühere(r) Strafgefangene(r)fertilizer Düngemittelgarner support Unterstützung erlangengeneric generisch; hier: allgemeingoal Zielhave the raw talent von Haus aus begabt seinhub Zentruminhabitant Einwohner(in)meet up with sth. mit etw. zusammentreffenprocure sth. etw. beschaffenrevisit sth. etw. überdenkentext messaging Versenden von SMS-

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more open, you can speak your mind. And I thinkif you’re struggling with communication in someway, it probably means somewhere along the line,the relationship is not good enough — thatyou’ve not invested enough time with the person,just building mutual understanding, buildingmutual respect. And that’s again, often, peopledon’t do that. They prioritize getting the jobdone, they see small talk, relationship-buildingas somehow peripheral.

Exercise: key phrases (I) [Track 8]David Ingram: The message is clear: buildinggood relationships is the key to becoming a bet-ter communicator. One way you can do this isthrough saying the right thing at the right time.This doesn’t mean telling people what to do,however. It means listening well and using ap-propriate language to make sure that we reallyunderstand what other people are saying.Erin Perry: Here’s communication-skills expertKen Taylor with some practice and exercises. Ken Taylor: Hello! This is Ken Taylor from Lon -don. In our Business Skills section, you justheard from Bob Dignen on the subject of effec-tive communication. Now, we’re going to look atten key phrases that he says can help you to be-come a better communicator immediately. Let’sbegin with the first five phrases, along with ashort explanation of why and how they can beused. Then we’ll practise them together.

The first phrase is:n I just called to ask you about…We should use the telephone more and not al-ways rely on emails or text. On the phone, wehave a chance to connect with people. The second phrase is:n What did you think of the meeting?It’s a good idea to get the other person’s opinions.This allows you to check understanding and oth-er people’s agreement with decisions. The third phrase is:n I think that’s important because…This phrase is a key one. It lets your businesspartners know immediately where you stand ona subject. The fourth phrase is:n But that’s just my perspective. What do you

think?This phrase keeps you from sounding arrogant.And it’s important to ask people directly for theiropinions. Finally, the fifth phrase:n Can I help?Be there to support your colleagues. This buildstrust. Now, here’s a short dialogue between Rosemary,who’s from the UK, and her colleague George,from Africa. Listen to how Rosemary uses the fivephrases.George: George Hutchings, Accounts.Rosemary: Hi, George. It’s Rosemary. How are

you?

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ladenes Verhaltenperipheral am Rand liegend; hier:

nebensächlichspeak one’s mind sich freimütig äußernupset: be ~ with sth. über etw. verärgert sein

4. Say that this is your perspective. Ask whatthe other person thinks.

C But that’s just my perspective. What do youthink?

5. Finally, ask if you can help.C Can I help?Ken Taylor: Good. Well done. On the next track,we’ll continue with five more phrases that BobDignen suggests for better communication.

Exercises: key phrases (II) [Track 10]Ken Taylor: Let’s hear the next five phrases oneat a time. After each phrase, there will be a shortpause. At the tone, try to think why this phraseis so important. Afterwards, I’ll give you an ex-planation. Let’s begin.n How urgent is it?C By asking this, we find out how great the time

pressure is.n In short...C Don’t take more of people’s time than you

need to.n In other words...C Repeat key messages occasionally to support

understanding. This also helps you to influ-ence people.

George: Hi, fine. Nice to have you on the phone.Seems like I only get emails these days.

Rosemary: Well, you know, I think we all have a fewthings to discuss. I just called to ask you aboutlast Monday. What did you think of the meeting?

George: I was a bit upset with Brian’s attitude,actually. He was really aggressive.

Rosemary: You’re right. We need to be calm andrespectful even when we disagree aboutthings. I think that’s important because we’reall on the same team. But that’s just my per-spective. What do you think?

George: I agree! But I’m not sure how to ask himabout the new project after his outburst.

Rosemary: Can I help? Shall I have a word withhim?

George: Oh, would you? That would be great.

Exercise: using key phrases [Track 9]Ken Taylor: Now you try. Imagine a situation atwork where you want to find out what a colleaguethinks of something that happened recently. Youcall him or her. I’ll tell you what to say. You speakin the pause. Afterwards, you will hear Rose-mary’s version again as a model. OK? Ready?1. Say why you called.C I just called to ask you about last Monday.2. Ask what the person thought of the meeting.C What did you think of the meeting?3. Say you feel that is important — and why.C I think that’s important because we’re all on

the same team.

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apologetic: be ~ voller Bedauern seingo on about sth. sich über etw. auslassenrevised überarbeitetrotten verdorben

n So...C Use this word to show that it is time to move

on to another subject, or to signal the end ofthe conversation.

And the last one is thisn ...C Silence. We talk too much. Spend more time

listening and learning.Ken Taylor: Here are George and Rosemary again.This time, listen to how Rosemary uses the keyphrases and techniques.

George: Rosemary, could you deliver your cost es-timate soon?

Rosemary: How urgent is it?George: I’ll need the numbers by Friday, if pos-

sible. Rosemary: OK. In short, we’ve managed to re-

duce supplier costs by three per cent thisquarter. In other words, our revised strategy isworking well.

George: Great. Rosemary: So, is there anything else I can help

you with, George?George: Have you spoken with Brian yet? Rosemary: Oh. Yes, I have. He’s really apologetic.

He says he was under a lot of pressure lastweek, and he wasn’t feeling well, either. He’dlike to talk to you on Monday about it.

George: Good to know. Thanks, Rosemary.

Erin Perry: By phone, Business Spotlight authorVicki Sussens spoke with Qinwei Wang, Chinaeconomist at Capital Economics, a research firmin London. She asked what China and Japan canlearn from each other, and from other Asiancountries. Here, Wang says that several Asiancountries followed a similar pattern of growth inthe 1970s and beyond. This included develop-ment of the export and manufacturing sectors,and the spreading of best practice to the wholeeconomy. So let’s listen now.

Interview: Qinwei Wang [Track 12]Not only China, Japan, but also South Korea,Singapore, Hong Kong, a lot of the East Asiacountry has been growing very fast around thattime or later, and I think the most important fac-tor behind this is they followed a similar patternof growth, for example, the development openeconomy, the export sector, and especially inmanufacturing sector, and high saving and highinvestments. So, the true push — the export andthe manufacturing sector — does not only keepgrowth in those sector very fast, but also it’s veryeasy to spread technology, or the best practice,to the whole economy. I think that has been avery successful model.

Business Spotlight 1/2013, pp. 28–29

SKILL UP! THE ENVIRONMENT

Dialogue: going green (I) [Track 13]David Ingram: Let’s return to the office now. Dur-ing their lunch breaks, people often have thechance for some small talk. And the subjectcould easily turn to your choice of snack — andwhether it is environmentally friendly or not. Erin Perry: So let’s “skill up” on some vocabularyfor talking about the environment! First, we’ll goover a few terms together.n food miles: the distance food travels from afarm to a local storen out of season: not the right time of year forgrowing certain foodsn decompose: become rotten and break downn compost heap: a pile of organic wasteDavid Ingram: OK? Let’s listen.

Tom: You’re not eating strawberries! At this timeof year?

Sue: Yes, I am. And don’t go on about my foodmiles again. You’re wasting your breath.

Tom: Let me just ask you one thing. Do they tastegood?

Sue: Not really. Tom: See, that’s what I mean. They’re out of sea-

Ken Taylor: Did you hear the phrases? Now youtry. Just repeat them after Rosemary. Try tomatch her stress and intonation. OK?n How urgent is it?n In short, we’ve managed to reduce supplier

costs by three per cent.n In other words, our revised strategy is work-

ing well.n So, is there anything else I can help you with,

George?Ken Taylor: Well done. I won’t ask you to repeatthe silence! You’ll have to practise that yourself.With the ten phrases, you now have a toolkit forimproving your communication with your busi-ness partners. Start using them today!

Business Spotlight 1/2013, pp. 40–43

INTERCULTURAL COMMUNICATION

What can China and Japan learn from eachother? [Track 11]Erin Perry: Global economic experts are watch-ing China closely. The country’s rapid expansionin recent years has now slowed somewhat, mak-ing some observers wonder whether the bestyears have passed.David Ingram: That is a fate that seems to haveaffected Japan. For many decades up to the1990s, it was the powerhouse of Asia. But thiswas followed by depression and the so-called lostdecade of low growth.

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Sue: I know, you tell me exactly how you feelabout it every lunchtime. I am trying, though.Haven’t you noticed that I only drink tap wa-ter now?

Tom: I have. Can I stop you buying strawberriesin winter?

Sue: Oh, I don’t know. I want to eat them all yearround.

Tom: I still have some home-made strawberryjam. I’ll bring you some tomorrow.

Sue: That could work.

Erin Perry: Good. And, what do you normally eatat lunchtime? Do you wrap food in paper or plas-tic? Can you make any changes so that you eatin a more environmentally friendly way?

Skill Up! 1/2013, pp. 20–21

TRAVEL

Introduction [Track 15]Erin Perry: Oh, David. Did I tell you? I’m planninga trip to London! I just want to see the sights.And of course, the best way to get around Lon-don is to take the subway. Sorry — the “Under-ground”. David Ingram: The Tube? Did you know that in2013, it’s celebrating its 150th birthday, with ex-hibitions and events throughout the year, thanksto the London Transport Museum and Transportfor London, which is responsible for the transportsystem in Greater London.

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abandon sth. etw. aufgebencongestion Stau design sth. etw. konzipiereneco-warrior Umweltaktivist(in)excavate sth. etw. aushebenfree-range eggs Eier aus Freilandhaltunggenetically modified genmanipuliert, genetisch

verändertline-caught salmon mit einer Legeleine gefan-

gener Lachsmetal shield Abschirmung aus Metallshaft Schachtsink Spülespread Brotaufstrichsteam into sth. hier: (mit Volldampf) Einzug

in etw. haltenstretch of line Streckenabschnitttrack Schienetrench Graben

son — so they’re probably genetically modi-fied.

Sue: Oh, stop it, Tom. You’re such an eco-warrior! What are you eating?

Tom: Free-range eggs — and line-caught salmon. Sue: And what about the paper?Tom: It’s recycled — and I’m taking it home. It

will decompose on my compost heap in thegarden. Together with the eggshells from to-day’s lunch.

Dialogue: going green (II) [Track 14]David Ingram: Right. Before we listen to the restof the dialogue, here are a few more key terms.n wrapper: a kind of paper or plastic that cov-ers and protects an objectn fertilizer: a substance that helps plants togrow bettern tap water: the water you have at the sinkn jam: a thick, sweet spread made from fruitErin Perry: So let’s listen now.

Sue: You have a compost heap!Tom: Of course. And I’ll be using the fertilizer on my

own home-grown strawberries in the summer. Sue: Do you want these for your compost? Tom: No thanks! They’re full of pesticides.

They’d ruin my garden. Sue: So you don’t want my wrapper, either? I

wouldn’t want it to go to waste. Tom: Very funny. You know what I think about all

that plastic packaging.

Erin Perry: Oh, wow, that’s amazing. I didn’t rea -lize “the Tube”, as you call it, was so old.David Ingram: Indeed. So, why not sit back andlet us take you on a journey back in time with abit of history on the world’s first underground rail-way — which originally was powered by steam lo-comotives! You’ll find the text in your audio book-let. Then, we’ll ask people in London for theiropinion of today’s Underground.

The London Underground [Track 16]Today, London Underground is a major business,with three million passenger journeys made everyday, serving 275 stations and over 408 kilome-tres of railway. London has changed a lot sincethe first stretch of line — the Metropolitan, orMet — opened on 10 January 1863. The firststretch measured six kilometres and ran betweenPaddington (Bishop’s Road) and FarringdonStreet.

To build the Met, streets along the route weredug up, tracks laid in a trench, covered with abrick-lined tunnel and the road surface replaced.Known as the “cut and cover” method, this wasquick and effective, but created as many prob-lems as it was designed to solve. It caused con-gestion during construction and it was aban-doned towards the end of the 19th century. Twenty years before the Met steamed into histo-ry, Sir Marc Brunel, and his son Isambard, hadbuilt the Thames Tunnel between Rotherhitheand Wapping. This was the first underwater tun-

nel in the world. The method used was similar tocoal mining. Engineers sank vertical shafts andexcavated the tunnels from within a metal shield. Originally designed for horse-drawn traffic, itopened in 1843 for pedestrians, became a rail-way tunnel in 1869 and now carries the EastLondon line.

Source: Transport for London

Exercise: “the Tube” today [Track 17]David Ingram: As you’ve just heard, millions ofpassengers ride the Underground every day. Butwhat do they have to say about it? Do they findthe service efficient? Are the carriages clean? Weasked people in London what words they woulduse to describe the Underground.

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Erin Perry: Before we begin, you might want totake a piece of paper, and make lines to createthree columns. Label one column with the word“positive”, another column with the word “neg-ative” and at the top of the third column, writethe word “neutral”. OK? Now, as you listen, writethe words that people use to describe the Un-derground in one of the categories. ... Ready?

n Amazing. Tunnels. Labyrinth. n Crowded. Partially efficient, but an experience.n It’s fantastic, it’s a fantastic piece of equip-

ment. It’s getting a bit tired in some places,but it works.

n Easy to use. Hot in the summer.n Underground. Train. Inefficient. Slow. Avoid-

able.n A pain in the neck, too much crowds. Sweaty,

overcrowded, dirty. n Hot. Fast.n With the London Underground? Crowds. I

travel on the Underground a lot.n Tunnels. Train. Escalators. Rush hour. Busi-

ness suits. Stoppages. Speed.n Smelly, needs air con, but good transport.n It’s fun. In Spain, in Madrid, we have, like,

a very modern metro, or sub, and the Metroin London, it’s a bit old and messy, and Ithink it’s a fun part of it.

Erin Perry: How was that? If you found this dif-ficult, you might want to listen again. In the firstgroup, “positive”, you should have these words:

choose the explanation you think fits the word orphrase best. Then, you will hear the correct an-swer and an explanation. OK. Let’s start.1. Destinationa) The place you are travelling tob) The place you are travelling fromC a) is correct. The place you are travelling to

is your “destination”. The place you are trav-elling from is your “point of departure”.

2. A return tripa) Money you get back for a business tripb) Travel to and from a placeC b) is correct. A “return trip” is travel to and

from a place. Money you get back for a busi-ness trip are “travel expenses”.

3. Domestic flighta) A red-eye flightb) An inland flightC b) is correct. A domestic flight is an “inland

flight”. A “red-eye flight” is an overnight orvery early flight. Passengers have red eyes be-cause they didn’t get enough sleep!

4. Itinerarya) A person who travels a lotb) A travel planC b) is correct. An “itinerary” is a travel plan.

A person who travels a lot might be called a“seasoned traveller”.

5. Baggage receipta) A ticket to show which bags you check inb) The place where you pick up your bagsC a) is correct. You get a “baggage receipt”

when you check in your suitcase. The placewhere you pick up your bags is the “baggageclaim”.

Ken Taylor: How was that? If you got anythingwrong, learn the correct meaning. All thesewords and phrases are common but useful vo-cabulary when talking about travel.

Dialogue/Exercise: itineraries [Track 20]Ken Taylor: If you have to travel in your work, youwant to check the details of your itinerary. Thisis particularly important if someone else makesthe bookings for you. You’ll now hear a short di-alogue. Listen to the way in which Eva confirmsthe details of a business trip to Madrid andSeville. Her assistant has booked the trip, andEva is checking the itinerary with Joyce, her trav-el agent. While you listen, make some notes ofthe details of her trip: the flight number, thedates, the arrival and departure times and thecities. Afterwards, I’ll ask you some questions tosee how much you were able to pick up. Ready?

Eva: So let me just check the details of the tripwith you. What is the date and time of theflight?

Joyce: You fly to Madrid on the 2nd at 14.20from Frankfurt.

Amazing. Fantastic. It works. Easy to use. Fast.Fun. Speed.David Ingram: The negative words include:Crowded. Hot. Smelly. Inefficient. Slow. Avoid-able. A pain in the neck. Sweaty. Dirty. Rushhour. Stoppages.Erin Perry: And the neutral words are: Under-ground. Tunnels. Train. Labyrinth. Escalators.Business suits.David Ingram: Now, listen to a typical an-nouncement that you’ll hear when the Under-ground pulls into a station. Listen for the famousphrase “Mind the gap”, in other words, “Be care-ful — there is a wide space between the train andthe platform”.

Travel arrangements: introduction [Track 18]David Ingram: Let’s stay on the subject of trav-el. Many of us book our holiday travel online, butin companies, this service is often handled by atravel agent. Do you have the vocabulary for dis-cussing your travel arrangements in English?Erin Perry: Here’s Ken Taylor with exercises forimproving your travel vocabulary and your lis-tening skills.

Exercise: key travel terms [Track 19]Ken Taylor: Let’s practise some of the key wordsor phrases you need when talking about travelarrangements and itineraries. I’ll give you an itemof vocabulary. You will then hear two explanationsof its meaning — “A” and “B”. In the pause,

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Eva: And the flight number is...Joyce: It’s IB 235.Eva: Right. So, what time does the flight arrive?Joyce: At 17.00, five pm. Then, I booked you on

a high-speed train from Madrid to Seville.Eva: Really? Is that faster than flying?Joyce: It will take 2 ½ hours. But with the con-

necting flight, you would have arrived inSeville much later. For the return trip, Ithought a flight would be more convenient.

Eva: Fine. And I fly back from Seville on the 6th.Is that a direct flight?

Joyce: No. I’m afraid you have to change inMadrid. No direct flights to Frankfurt fromSeville were available.

Eva: Oh, I see. How long will that trip take?Joyce: In total, about four hours. You leave

Seville at 17.30. Arrival in Madrid at 18.15. Eva: Do I need to change terminals?Joyce: Yes. From domestic to international. The

connection to Frankfurt leaves at eight pm, or20.00. You’ll arrive at 21.40.

Eva: Got it. Thanks, Joyce.

Ken Taylor: OK? Let’s see how good you were atpicking up the details of Eva’s trip.I’ll ask you a question. You answer in the pause.Afterwards, you’ll hear Joyce’s information again.1. What date and time does Eva leave for

Madrid?C You fly to Madrid on the 2nd at 14.20 from

Frankfurt.

4. Ask about the best connections to the centreof London.

C What are the best connections to the centreof London?

5. Ask how long the trip to Birmingham is.C How long is the trip to Birmingham?6. Check the name of the hotel you’re booked

into.C What’s the name of the hotel I’m booked

into?

Ken Taylor: Good. Well done. Your trip to Londonshould now go smoothly.

CAREERS

Exercise: career tips [Track 22]Erin Perry: As a new year begins, many of usmake resolutions to do things better in the fu-ture, such as to lose weight or stop smoking. Ifyour resolutions include changing jobs, or gettingahead at work, we have just the activity for younow.David Ingram: In the following exercise, you’llhear some useful tips for your career. Listen toeach of the following tips and the statements thatcome after them. Decide whether these state-ments are true or false. We’ll then give you theanswer and an explanation. Ready? Here’s thefirst tip.

1. Looking at photos of baby animals improvesproductivity, according to a study done at Hi-roshima University in Japan. “Results showthat participants performed tasks requiringfocused attention more carefully after view-ing cute images,” reported the open-accessjournal PLOS ONE. Is it time for more pic-tures of puppies in the office?

n So, is this statement true or false? Takingtime at work to look at pictures of little ani-mals can help you to work better.

C True. After viewing cute images, people canfocus on their tasks better. Here’s the nexttip.

2. A good covering letter should tell a potentialemployer what you can bring to the new job,rather than provide too many details of yourcurrent job or past experience. Those detailswill be found in your CV. To make sure thereare no spelling errors, don’t just rely on yourcomputer’s spellchecking program: get atrusted friend to read it.

n So, is this statement true or false? Your cov-ering letter should include as many details aspossible about your career so far.

2. What is the flight number?C It’s IB 235.3. What time does she arrive in Madrid?C At 17.00. 4. How long is the train trip from Madrid to

Seville?C It will take 2 ½ hours.5. Why does Joyce book the return trip by plane?C For the return trip, I thought a flight would be

more convenient.6. What time does Eva arrive in Frankfurt?C You’ll arrive at 21.40.

Ken Taylor: How did you get on? Did you get allthe details right? Sometimes it’s really importantto double-check travel arrangements, so that youdo not turn up at the airport or station at thewrong time, or on the wrong day!

Exercise: checking details [Track 21]Ken Taylor: Now you try. Imagine you are goingon a business trip to London. You will need tocheck some details with Joyce. I’ll tell you whatto ask her. You speak in the pause. Then you willhear a model response from Eva. OK?1. Ask for the date and time of the flight.C What is the date and time of the flight?2. Ask what time the flight arrives.C What time does the flight arrive?3. Ask which airport you’re flying to.C Which airport am I flying to?

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covering letter UK Begleitschreibencute süß, putzigCV (curriculum vitae) Lebenslaufopen access frei zugänglichparticipant Teilnehmer(in)puppy Welpespellchecking Rechtschreibprüfungspelling error Rechtschreibfehler

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C False. A good covering letter should includeonly essential information about what youcan bring to the new job. All other details gointo the CV. Next tip.

3. You’ve kept your job, but a colleague has losthis. What do you say? Former software spe-cialist Nancy Meredith told Forbes magazineafter losing her job, “It’s better to say some-thing than nothing.” Help a former colleaguewith his CV or let him know about other jobopenings. If you meet for lunch or coffee, youcan talk about your workplace — but be care-ful not to complain. And don’t try to makeyour former colleague feel better by tellinghim you envy all his free time.

n So, is this statement true or false? If you talkto a former colleague who has lost his job,you can mention what is happening at the of-fice.

C True. You can talk about your workplace, butyou should avoid complaining about it. Theperson may envy you because you still haveyour job. Here’s the next tip.

4. You’re the boss’s deputy. How should youprepare yourself to take charge after sheleaves? Get as much experience as possiblewhile the boss is still there: ask questions, of-fer to take on extra tasks and get involved in mentoring programmes. Learn as much aspossible about your company and the indus-try it represents, so you can speak with au-thority about trends and problems. Help out

should let the boss know the review is wrongbefore an appraisal is written.

C False. If you respond at once, or when you areangry, you may be too emotional. Ask for adiscussion when you can stay calm.

Street life: introduction [Track 23]Erin Perry: This past September, two female po-lice officers were killed on duty in England. Theyhad responded to an emergency call in GreaterManchester. The attacker had a gun and agrenade.David Ingram: In Afghanistan, it was a birth, notdeath, that made the news. A female British sol-dier stationed at a military base there had a baby— her unit was in a war zone, but not involvedin direct fighting.Erin Perry: Events such as these have caused in-creased debate over women’s roles in the policeand military. The percentage of women in thearmed forces and in the police force has risensteadily, but not everyone agrees that this is pos-itive. David Ingram: So, we asked people in London:“Should women work in dangerous jobs?”

Should women work in dangerous jobs?[Track 24]1. Yeah, I believe we should. I just think thatwe should be able to. I think that if we want to,we should be able to. Our own decision.2. No, I don’t think they should and I don’t

think they should for lots of reasons. Particular-ly the military, where it is bad for morale. In oth-er words, you got coexisting females and guys.Number two, do we want ladies or do we want fe-males who actually become less of a female,much less of a female? Yes, they should be inroles within those services, police, army, navy,whatever, but not front line, and I feel verystrongly about that. 3. Yeah, I think women still can work in dan-gerous jobs. I think there’s equal amount of riskfor men or women. So, no difference. 4. For the women, I think it is very dangerous,for the police, basically. Fire brigade, I don’tthink women should do that, I don’t think they’reprobably strong enough to take people up laddersif they have to rescue them. 5. Yeah, so I work in a fairly, you could call ita dangerous industry, underground coalminer.

at company events to get to know more peo-ple at higher levels. Just be sure that youdon’t appear to be competing with your boss.

n Now, based on what you just heard, is thisstatement true or false? You know you’ll moveup soon, so you can relax and wait for thecompany to offer you the higher position.

C False. You should prepare for any position —and certainly for a management job! Evenwhen you think you know what’s involved,there is still a lot to learn. Here’s one moretip.

5. You’ve just had your annual performance re-view. Were you happy with the results? If not,there are ways of dealing with negative re-views — and ways to prevent them from hap-pening in the future. “The most importantthing is not to overreact,” says career coachBobbie LaPorte. “Don’t get defensive anddon’t respond emotionally,” LaPorte told theFinancial Times. “If you think it is unde-served, listen and take notes.” If your com-pany does not already provide you with one,ask for a written version of the appraisal.Read it carefully and ask your manager for ameeting to discuss it. LaPorte suggests say-ing something like: “I’m not sure I agree withyour conclusions. I’d like an opportunity topull my thoughts together and come back.”

n So, is this statement true or false? You do notagree with your annual performance review,so you begin discussing it immediately. You

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annual jährlichcareer coach Karriereberater(in)come back hier: darauf zurückkommencompete with sb. mit jmdm. in Konkurrenz

tretenconclusion Schlussfolgerung; ErgebnisCV (curriculum vitae) Lebenslaufdeputy Stellvertreter(in)envy sb. (sth.) jmdn. (um etw.) beneidenfeel strongly about sth. eine entschiedene Meinung

zu etw. habenindustry Branchejob opening freie Stelleperformance review Mitarbeitergesprächpull one’s thoughts seine Gedanken sammelntogethertake sth. on etw. übernehmen

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down: be ~ to sb. an jmdm. liegenfair go gleiche/faire Chancenhave the rough with die Dinge nehmen, wie siethe smooth kommenhindrance: be a ~ hinderlich seininnit (isn’t it) UK ifml. nicht (wahr)physical hier: körperlich anstrengendsign up sich verpflichtenspeaking am Apparat

Marina: Who is this?Cheryl: This is Cheryl Walker. Could you ask Mr

Cameron to phone me back?Marina: OK. What’s your number? Cheryl: It’s 001 for the US, 310 for Santa Mon-

ica, then 853 5164.Marina: OK. Spell your name. Cheryl: W-A-L-K-E-R.Marina: OK. Bye.Cheryl: Thank you. Goodbye.Ken Taylor: Hm. Although Marina’s questionswere correct, and she got some information, I’msure she can be more polite. This way, the callerfeels that the phone call is welcome. Now you try.You’ll hear the conversation again. We’ll pauseafter each of Marina’s statements. At the tone,you try to come up with a phrase that is more po-lite. Then you’ll hear a model answer and theconversation will continue. Don’t worry if yourwords are slightly different. OK? Here goes.Marina: New Home. What do you want? C Good morning. New Home, Marina speaking.

How may I help you?Cheryl: Good morning. Could I speak to MatthewCameron, please?Marina: Mr Cameron is busy.C I’m afraid Mr Cameron is not available at the

moment.Cheryl: I see. Marina: Who is this?C May I ask who’s calling, please?Cheryl: This is Cheryl Walker. Could you ask Mr

Cameron to phone me back?Marina: OK. What’s your number? C Yes, I’ll tell him. Could you give me your

phone number, please?Cheryl: It’s 001 for the US, 310 for Santa Mon-ica, then 853 5164.Marina: OK. C Thanks. That’s 001-310-853-5164.Marina: Spell your name.C And could you spell your name for me,

please?Cheryl: W-A-L-K-E-R.Marina: OK. Bye.C Right. I’ll give him the message, Ms. Walker.Cheryl: Thank you. Goodbye.Marina: Bye.C Thank you for calling. Goodbye.Ken Taylor: Much better, don’t you think? Youmight want to practise these phrases again, inparticular if you do not have much experiencewith international calls in English. It’s worth theextra effort to be polite on the phone.

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Now, I feel most industries, especially if there isan element of danger, are fairly highly regulated,so it shouldn’t matter what sex.6. Well, two answers possible at first, yes, with-out any doubt, yes, because it’s a matter of equalrights, equal chances, equal possibilities. Sec-ond, a careful no, possibly. There might be slightdifferences in trying to handle difficulties, but,basically, yes, definitely.7. Well, I don’t really. No, I think, you know,some women are able to do that type of thing. Oth-ers aren’t. And I think it’s down to them, really.8. If you join any of these organizations, youknow what you’re letting yourself in for, so it’s upto you, innit? There’s an awful lot of women inthe army now, doing equal jobs to men, so, yeah,you got to have the rough with the smooth,haven’t you? 9. I think as long as they know the dangers, ob-viously, when they sign up, then I think thatthat’s, you know, fair go for everyone, I think so.10. I don’t think they should be in the front lineanyway, because I think they’re more of a hin-drance to the men. 11. Yeah, I feel that with regards to the sort ofequal rights of women, that I think that theyshould be given the opportunities to work in amale-orientated workplace, but I do feel thatsome extremely physical jobs may be too physi-cal for a woman.12. Yes, I think they’re capable of working inthose jobs, and just as dangerous for a man. I

mean, it could be a man, it could be a woman,they’re equal. 13. Yes, absolutely.

LANGUAGE TEST

A fresh start [Track 25]David Ingram: We’d now like to introduce oursecond focus of this recording: a test on variousimportant language skills. By offering a range ofvocabulary and skills exercises, we give you “afresh start” for 2013.Erin Perry: Let’s start with some exercises ontelephoning, false friends, tricky translationsand financial English. We’ll start by working onour phone skills. Here’s Ken Taylor.

Exercise: On the Line [Track 26]Ken Taylor: Customers often get the first im-pression of your company over the phone. It’s im-portant here to be polite, and to make sure youget the details right. In this exercise, we’d likeyou to listen to this dialogue between MarinaSchmidt, who works for the company New Home,and a caller. How does Marina handle the call?And, is there anything she could improve? OK,first, just listen.Marina: New Home. What do you want? Cheryl: Good morning. Could I speak to Matthew

Cameron, please?Marina: Mr Cameron is busy. Cheryl: I see.

easy

lation of the German Formular is “form”. Nowtranslate this sentence.German: Unterschreiben Sie bitte dieses For-

mular. English: Sign this form, please.Erin Perry: The last word means “in all places”.Translate this. German: überall English: everywhere David Ingram: You can’t say “overall”, as thismeans “total”. The German word überall is trans-lated with “everywhere” in English. Translate thissentence now.German: Er ist sehr berühmt. Sie hören seinen

Namen überall. English: He’s very famous. You hear his name

everywhere.

Exercise: Tricky Translations [Track 28]Erin Perry: We’ll continue now with another ex-ercise to test how well you know the differencesbetween similar terms. The translation of someGerman words into English can be difficult, asthe word you need depends on the context.David Ingram: These “tricky translations” requirethat you know the various terms and when to usewhich one. We’d like to practise this now. Let’sbegin. The German word bestehen can be trans-lated with “exist”, “insist” or “pass”. Translatethis sentence.

German: Ich bestehe darauf, die Rechnung zuzahlen.

English: I insist on paying the bill.David Ingram: Good. Bestehen auf is best trans-lated with “insist on”. Erin Perry: This means you represent your viewstrongly in a situation. Next sentence. German: Dieses Mal muss sie den Sprachtest

bestehen.English: This time, she has to pass the lan-

guage test.David Ingram: Einen Test bestehen is best trans-lated with “pass a test”. This means to completeit successfully. Finally, here’s the third sentence.German: Eine Datei mit diesen Zahlen existiert

bereits.English: A file with these numbers exists already.David Ingram: Here, the best English equivalentof bestehen is “exist”. Erin Perry: Something that “exists” has reality orbeing. David Ingram: Another tricky German word totranslate is Zeugnis. Erin Perry: The translation of it can be “certifi-cate”,“reference” or “report”. Now translatethese sentences.German: Haben Sie das Zeugnis beigelegt?English: Have you included the letter of refer-

ence?David Ingram: In this sentence, Zeugnis refers toa letter written by your employer. Erin Perry: It’s best translated with “letter of ref-erence”. It gives details of your workplace com-petence. Next.

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Exercise: False Friends [Track 27]David Ingram: We’ll continue our language reviewwith an exercise on avoiding false friends. Theseare pairs of words that sound similar in Germanand English, but their meanings are very diffe -rent, so they can cause misunderstandings. Now,in this exercise, we’d like you to translate Ger-man words and sentences into English, beingcareful to avoid the false friends. Let’s begin.

Erin Perry: The first word is used when you talkabout things that happen within an organization.Translate this word.German: intern English: in-house David Ingram: Don’t say “intern” here. In En -glish, an “intern” is a young person who doespractical training in a company for a certain pe-riod of time. A good English translation of theGerman word intern is “in-house”. Now translatethis sentence.German: Vertrauliche Unterlagen werden intern

übersetzt.English: Confidential documents are translated

in-house.Erin Perry: The next word means that you do notspend your money, but keep it for later. Translatethis. German: sparen English: save David Ingram: “Spare” is wrong here as thisrefers to something extra, when you have morethan enough. The German word sparen is “save”in English. Translate this sentence.

German: Wir sparen unser Geld, um ein größeresHaus zu kaufen.

English: We’re saving our money to buy a biggerhouse.

Erin Perry: This word is used when something isburning. Translate this word. German: Brand English: fire David Ingram: You can’t say “brand” here. Abrand is a type of product manufactured by a par-ticular company. The English translation of theGerman word Brand is “fire”. Now translate thissentence.German: Sie wissen nicht, was den Brand verur-

sacht hat. English: They do not know what caused the fire.Erin Perry: The next word refers to somethingthat might happen. Translate this.German: eventuell English: possibly David Ingram: Don’t say “eventually” here as thismeans that something happens in the end. TheGerman word eventuell is translated by “possi-bly” in English. Translate this sentence.German: Eventuell müssen wir die Sitzung ab-

sagen.English: We’ll possibly have to cancel the meet-

ing.Erin Perry: The next word is used for a piece ofpaper with lines or boxes for filling in informa-tion. Translate, please. German: Formular English: form David Ingram: “Formula” is wrong here as thisrefers to a mathematical rule. The English trans-

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SHORT STORY

Introduction [Track 30]Erin Perry: We now go from finance terms ... tonuts. And there is a connection there, because asmall amount of money can be referred to as“peanuts”. David Ingram: I have another “nut” expressionfor you. If you explain something, such as a prob-lem, “in a nutshell”, it means you do it in as fewwords as possible. You name just the key facts.Erin Perry: Also, a difficult problem to solve is “ahard nut to crack”. And in our short story byJames Schofield, there certainly seems to be ahard nut to crack.David Ingram: We’ve also got a special nut foryou to crack. We’d like you to solve the problempresented in the story, and create your own sto-ry ending. If you do so, you may win two short-story books written by James Schofield. You canenter the competition on our website — see thedetails in our magazine on page 61, or in youraudio booklet [next page]. OK? Let’s listen.

The Problem in a Nutshell [Track 31]This is a nightmare. I’m in a lift that is stuck be-tween the 40th and 39th floors of our officebuilding. My colleagues Dr Jessica Talbot and DrMark Lester are here in the lift with me. I’m NickSamuel, their human resources manager, and wehave all just come out of a two-hour meeting. Iwas supposed to find a solution to a dispute be-

tween them about some nuts. But if you couldsee their faces, you’d realize — excuse the pun— that I failed to crack this nut.

We work for Wroba Barron Cosmetics. Jessicamanages the department that produces skinmoisturizers, and Mark heads the departmentthat makes skin-cleaning products. The centralingredient in our products is the ganjo nut,which can be found on only one small island, inIndonesia. It looks a bit like a walnut. It has avery hard shell and a soft nut inside. For thou-sands of years, people ignored the ganjo. It doesn’t taste very good and isn’t very decorative.

But a few years ago, some of our scientistsdiscovered that it’s excellent for skin care. Ourmarketing people took over and, in a short time,we had a whole range of ganjo-based products.The customers loved them and, even better, wehad a monopoly. We guaranteed the farmers thatwe would buy all their crops every year. Thismeant that none of the other cosmetics compa-nies could create “me-too” products.

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German: Sein Schulzeugnis war nicht sehr gut.English: His school report was not very good.David Ingram: Here, Schulzeugnis is the reportof your marks at school. Erin Perry: So “school report” is the best trans-lation. One more.German: Wer den Kurs besteht, erhält ein Zeugnis.English: Whoever passes the course gets a cer-

tificate.David Ingram: In this sentence, Zeugnis is a doc-ument to certify something. Erin Perry: “Certificate” is the best translationhere. Well done.

Exercise: Financial English [Track 29]David Ingram: And let’s move on to one morearea of our language test. When doing businessglobally, or moving abroad, you may have to dealwith financial topics in English. Erin Perry: To lead you through this exercise onfinancial English, here’s Ken Taylor.Ken Taylor: When talking about financial matters,it is important to understand and use the correctterms. In this exercise, we’ll give you a definitionand a choice of two terms. At the tone, choosethe term that matches the definition. I’ll thengive you the answer, and an explanation. Let’s getstarted. Ready?1. An amount of money that you borrow from

your bank. n Is this a “loan” or a “deposit”?

C A loan. A loan is an amount of money thatyou borrow from your bank. The money youpay in to the bank is a deposit. Next.

2. A building owned by somebody.n Is this “property” or “mortgage”?C Property. Property refers to a house, a flat or

another building. A mortgage is a loan youtake from the bank to buy a home. Here’s an-other.

3. An object of value that is used as security incase you cannot repay a loan.

n Is this “currency” or “collateral”?C Collateral. Collateral is offered as a form of

security for the money you borrow. Currencyrefers to bills, notes and coins used for pay-ment. Next one.

4. A charge for a loan, usually a percentage ofthe amount borrowed.

n Is this “interest” or “overdraft”?C Interest. The interest is the price paid for bor-

rowing money. A negative balance on your ac-count is an overdraft. Next.

5. Money or property that you own. n Is this “revenue” or “asset”? C Asset. Assets are things of value, such as

money or property that you own. Revenue isincome, in other words, money earned. Nextone.

6. To buy something. n Is this “forgo” or “purchase”? C Purchase. Purchase is another word for buy.

To forgo means to do without something.

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crop Ernte; Anbaupflanzedepartment Abteilungfloor Stockwerkhuman resources Personalchef(in)manageringredient Bestandteilme-too product ifml. Nachahmerproduktnightmare Albtraumpun Wortspielshell Schaleskin care Hautpflegeskin moisturizer Feuchtigkeitscreme

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So, the nuts were earning us lots of money,until this year, when disaster struck. For the firsttime ever, the crop was bad. We normally buyabout 4,000 tons of ganjos, and each depart-ment gets 50 per cent of them. But this year, wecould buy only 2,000 tons. Jessica and Markstarted fighting about whose department shouldget the nuts, and I was asked to help find a so-lution. During the meeting, neither manager hadbeen willing to compromise. Suddenly, afterabout 15 minutes of angry silence in the lift, Jes-sica made an offer.

“Look, Mark,” she began. “If we get out ofhere alive, I’m willing to share the ganjos withyou. But you have to rea lize that moisturizershave a much higher profit margin than skin-cleaning products. So it would be better eco-nomically if I took 1,800 tons and you had theremaining 200.” Mark exploded.

“That’s untrue, Jessica! My production costsare far lower than yours. So, when you considerthat, my products are much more profitable.”

“Well, extracting the oil from the inside of thenut is a complex and expensive scientificprocess, of course,” she replied. “But we have toremember that this is what our company hasbuilt its reputation on. Our customers want a verymodern, scientific method of skin care. This real -ly isn’t the case with your product.”

“Now Jessica...” I started, but by now, Markwas jumping up and down with rage.

“That’s ridiculous!” he shouted. “Grinding the

shell into a microscopic powder and mixing itproperly with the other ingredients in our skincleaners is extremely complex. My department isjust more efficient than yours and we keep ourcosts to a minimum!”

“But our moisturizer actually makes peoplelook younger. We’ve proved...”

“Stop!” I shouted. “I have the answer.” Theylooked at me in surprise.

“I think I have a solution that’ll satisfy bothof you,” I continued. “If so, I want you to pay formy wife, Claire, and me to go on a weekend tripto Paris. This lift getting stuck means that I’mnow very late. She’s probably sitting in the the-atre with an empty seat next to her and murderin her heart. Agreed?”

There was a short pause. “Well...” said Mark.“OK. It’s a deal.”Jessica nodded.

“It’s simple,” I began. “All you have to dois...”Erin Perry: Well, do you have any ideas? If youcan solve the problem, write an ending to the sto-ry, and enter our competition. See the details inthe magazine or in your Audio booklet, or on ourwebsite. Good luck!

Finish the story in no more than 200 words. Sendus your story ending by 17 February 2013 usingthe form at: www.business-spotlight.de/story

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INSIGHT [Track 32]

Business news with Erica GingerichDavid Ingram: And now, for a look at the businessnews, we turn the microphone over to Americanjournalist Erica Gingerich for a special edition ofInsight on the US presidential election and theAmerican economy.Erica Gingerich: Hello, and welcome to Insight,our regular look at the business world, in whichyou’ll hear the voices of today’s newsmakers. I’mErica Gingerich. In this special edition, we focuson the US presidential election and on the stateof America’s economy.

The US presidential election On the 6th of November, Americans voted for“four more years” of President Barack Obama. Inhis acceptance speech, after thanking his sup-porters, Obama talked about the country’s eco-nomic “challenges” — including jobs, the bud -get deficit, taxes and energy:“Tonight you voted for action, not politics as usu-al. You elected us to focus on your jobs, not ours.And in the coming weeks and months, I am look-ing forward to reaching out and working withleaders of both parties to meet the challenges wecan only solve together — reducing our deficit,reforming our tax code, fixing our immigrationsystem, freeing ourselves from foreign oil. We’vegot more work to do.”

Source: Fox News

Among the tax matters under discussion havebeen increases in payroll taxes and capital gainstax, and the removal of tax cuts for the wealthyenacted under President Bush. Alice Rivlin, for-mer Federal Reserve vice chairman, says the ad-ministration must also look at ways to keep en-titlements, including retirement benefits, undercontrol: “If we’re going to stabilize the debt, the wholeconversation has got to be about entitlement re-form and tax reform.”

Source: Bloomberg.com

n

But Robert Reich, professor of public policy atthe University of California at Berkeley, says that,given the weakness of the economy, reducingadvanced

acceptance speech Dankes-, Antrittsredecapital gains tax Kapitalertragssteuercompromise: be zu einem Kompromisswilling to ~ bereit seindisaster strikes die Katastrophe tritt ein enact sth. etw. erlassenentitlement Anspruch, Anwartschaftextract sth. from sth. etw. aus etw. gewinnengrind sth. into sth. etw. zu etw. (zer)mahlenit’s a deal ifml. abgemachtmurder: with ~ in Mordgedanken hegendone’s heartpayroll tax Lohnsteuerprofit margin Gewinnspanneretirement benefits Rentenzahlungen ridiculous lächerlichtax code Steuergesetz(e)vice chairman stellvertretende(r)

Vorsitzende(r)

government spending and raising taxes is thewrong policy:“The worst thing you can possibly do when youhave high unemployment is for government topull back, to cut spending and to raise taxes,then you are going to make the situation muchworse, as Europe demonstrates.”

Source: CNN

n

President Obama also talked about eliminatingthe dependence of the United States on foreignoil. With the increasing use of natural gas andhigher levels of US oil production, this is entire-ly possible, says G. Parthasarathy, at the Centrefor Strategic and International Studies in NewDelhi:“In the next three years, America’s going to beself-sufficient in energy. This region is going tobe insulated from the Middle East in terms of en-ergy. So I think there are going to be tectonicshifts on this region, primarily because of thechanged economic situation in America.”

Source: IBN

And that’s it for this news round up on the USelection and economy. I’m Erica Gingerich.

CONCLUSION [Track 33]

David Ingram: Well, we’ve come to the end ofBusiness Spotlight Audio 1/2013. We hopeyou’ve enjoyed it and have found our exerciseshelpful. Erin Perry: As an alternative to the CD, we alsooffer Business Spotlight Audio as a subscriptiondownload, so you can take the sound of businesswith you wherever you go. For more information,or to find out about our range of products, visitour website at www.business-spotlight.deDavid Ingram: Until next time, this is David In-gram...Erin Perry: And Erin Perry...David Ingram: Wishing you success with yourbusiness English.

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SPRECHER: David Ingram (UK): AnmoderationErin Perry (US): Anmoderation

Bob Anthony (KEN): Names and News,Business Skills Tania Higgins (UK): Business Skills, Skill Up!,Travel, Careers Erica Gingerich (US): InsightHildegard Rudolph (GER): On the Line, False Friends, Tricky Translations Carol Scheunemann (US): Names and News,Travel, On the Line, False Friends, Tricky Translations, Financial EnglishKen Taylor (UK): Skill Up!, Careers, ShortStoryINSIGHT-BEITRÄGE: Bloomberg.com, CNN, Fox News, IBN

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IMPRESSUM

insulated isoliert self-sufficient autark

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Introduction1. Let’s get started! 1:37

Names and News Working world2. Introduction (I) 0:293. A new start-up 1:244. Introduction (II) 0:205. Mobile revolution 1:39

Business Skills Better communication6. Introduction 0:347. Interview: Bob Dignen 2:128. Exercise: key phrases (I) 3:169. Exercise: using key phrases 1:45

10. Exercises: key phrases (II) 3:28

Intercultural CommunicationWhat can China and Japan learn from each other?11. Introduction 0:5812. Interview: Qinwei Wang 0:53

Skill Up! The environment13. Dialogue: going green (I) 1:3414. Dialogue: going green (II) 1:42

Travel The Underground / Travel arrangements15. Introduction 1:0716. The London Underground 1:3117. Exercise: “the Tube” today 3:21

18. Travel arrangements: introduction 0:2319. Exercise: key travel terms 3:0120. Dialogue / Exercise: itineraries 3:5121. Exercise: checking details 1:55

Careers Tips / Dangerous jobs22. Exercise: career tips 5:5423. Street life: introduction 0:4824. Should women work in dangerous jobs? 2:34

Language Test A fresh start25. Introduction 0:4026. Exercise: On the Line 4:0227. Exercise: False Friends 4:4828. Exercise: Tricky Translations 3:1429. Exercise: Financial English 3:15

Short Story 30. Introduction 1:0131. The Problem in a Nutshell 5:24

Insight Business news with Erica Gingerich32. The US presidential election 3:31

and the economy

Conclusion33. For more information 1:06

Total playing time 73:35

AUDIO CONTENTS 1/13

Cover photograph: iStockphotoP &© Spotlight Verlag 2013

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