Business Service Network (BSN) Committed To Excellence
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Transcript of Business Service Network (BSN) Committed To Excellence
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Business Service Network Business Service Network (BSN)(BSN)
Committed To Excellence Committed To Excellence
USPS Business Service Network - 2006
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BSN Mission
Build strong customer relationships by providing excellent customer service, communications, and information to
our most valued customers.
Serve as the critical link between customers and postal operations
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Excellent Customer Experience
Understand the customer
Translate their needs
Take action
Exceed their expectations
Satisfaction Loyalty Retention/Growth
BSN – Committed To Excellence
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BSN – Committed To Excellence
Structure
• Realigned accounts and resources to provide enhanced service
• Accounts with multiple sites and highly complex issues will receive BSN service from the Area Office
• Accounts with less complex issues will receive BSN service from the District Office
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BSN – Committed To Excellence
Structure (cont’d.)
• Established a HQ National Service Improvement Team
• Systemic issue identification and resolution
• Segmented by industry• Mail Service Providers
• Packages
• Retail
• Finance
• Printers
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BSN – Committed To Excellence
Proposed Timeline
• Announced changes on February 14 to BSN employees
• National Service Improvement Team in place by early April
• Area resources in place by late-April
• District resources in place by late-May
• Full implementation by end of Fiscal Year
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Partner for Success
Business Service Network
Customer
BSN – Committed To Excellence